Intake Coordinator
12 days ago
New York
Job DescriptionBenefits: • 401(k), • Health insurance, • Paid time off, • Competitive salary, • Dental insurance, • Training & development, • Vision insurance Intake Coordinator Harlem Family Services (HFS) Harlem, NY Full-Time 35 hours/week In-Person Harlem Family Services (HFS) is a non-profit, NYS-licensed Article 31 community mental health clinic providing high-quality, culturally responsive psychotherapy to children, adults, and families. We are a mission-driven team committed to compassion, flexibility, creativity, and community-centered care. The Intake Coordinator ensures smooth, efficient, and client-centered entry into services. This role requires strong organizational skills, excellent communication, and experience in mental health settings. Key Responsibilities • Receive new referrals, verify insurance eligibility, and schedule in-person intake assessments, • Facilitate walk-in appointments using the Same-Day-DayAccess protocol, • Prioritize high-risk referrals and consult with the office manager/clinic director as needed, • Ensure Pre-Intake Referral forms include complete psychosocial, psychiatric, emergency contact, and email information, • Assist the director in assigning referrals to therapists who are building caseloads, considering clinical skill and client risk factors, • Maintain an accurate schedule and inventory of intake openings; train therapists to update availability, • Track therapist schedules daily for Same-Day-Access availability; monitor access availability; monitorAccess availability; monitor cancellations and backfill openings, • Maintain a safe, organized, HIPAA-compliant workspace, secure PHI daily, • Scan and email hospital discharge summaries and referral documents to therapists before intake sessions, • Maintain logs of intake assignments, admissions, non-admissions, dropout trends, and referral sources, • Communicate updates to the office manager, billing, and front desk staff; identify and troubleshoot barriers to the intake process, • Attend weekly supervision with the clinic director and office manager, • Collaborate with clinicians, psychiatrists, NPPs, front desk, billing, and office management, • Support the billing specialist, front desk, and clinic director with additional tasks as assigned, • Demonstrate commitment to social justice, cultural competency, trauma-informed care, and HFSs DEIB values, • Perform other duties as neededEducation & Experience, • BA in Psychology or Social Work preferred, • 2 years of experience in a mental health setting, • Proficiency with EPACES, Microsoft Word, Excel, Outlook, SharePoint, and EHR systems, • Experience working with individuals with mental illness, • Strong organizational skills; ability to work independently and collaboratively, • Sensitivity to cultural, religious, racial, disability, and gender issues, • Bilingual (English/Spanish or other languages) preferred, • Strong written and verbal communication skills; active listening required, • Knowledge of OMH Part 599 regulations, OMH Standards of Care, and Article 31 requirements, • Ability to manage multiple tasks and interact professionally with staff, clients, and external partnersPhysical Requirements & Work Environment, • Ability to sit/stand for extended periods, • Occasional light lifting or travel as needed, • Regular computer and technology use, • Office-based work in a community mental health clinic settingCompensation & Benefits, • Competitive salary based on experience-$30 per hour (54,600 annually), • Health, dental, and vision insurance, • 401(k) retirement plan, • Life insurance, • Commuter benefits, • Paid vacation and sick leaveHow to Apply, • Submit a resume, and must submit a cover letter to be considered to:, • Joanna Fahey, LCSW- Clinic Director, • Applications reviewed on a rolling basis, • Expected start date April 2026