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Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: As a Client Success Operations Associate, you will be the first line of support for our hospitality and e-commerce customers. This role focuses on solving routine issues, documenting findings, and delivering empathetic, professional communication to customers. • Weekend coverage is required (Saturdays and Sundays), with two weekdays off (preferred days off not Monday or Friday). Please only apply if you are able to provide weekend coverage, • Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency., • Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools., • Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering., • Translate technical findings into simple, actionable updates for customers and internal stakeholders., • Assist in writing SOPs and contributing to knowledge base articles and internal documentation., • Take ownership of escalated or pattern-based tickets and track them to resolution., • Identify bugs or process inefficiencies and work with the team to improve the support workflow., • Support common use cases such as PDF conversion and basic platform navigation., • Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month)., • Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.Qualifications Here's What We're Looking For: • 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred)., • Experience using Zendesk (tickets, macros, views, Help Center)., • Ability to rotate into holiday or on-call support schedules as needed., • Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages., • Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences., • Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected)., • Demonstrated initiative in bug tracking, internal documentation, or team training support., • Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets., • Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus., • Experience with SOP creation is a plus. Additional Information What We Offer: • Competitive compensation, including Restricted Stock Units, • Employee Stock Purchase Plan (ESPP), • Flying Start - Our immersive Global Induction Program, • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media, • Dynamic & Global Team (we have been collaborating virtually for years!), • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates, • Be a meaningful part in our success - every FlyMate makes an impact, • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $55,000-$60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer.

Evaluate and prioritize top product optimization opportunities sourced from users and internal customers to maximize product value. Support internal product operations and developer communications to enhance change management and product adoption. Experience managing complex product roadmaps and pri

Job Description** Principal Member of Technical Staff - Developer (Cloud & AI) Oracle Health is building the next-gen Clinical Data Architecture (CDA) platform , powered by cloud-native engineering and generative AI. We're looking for an AI Developer to design, build, and scale

Job Description Our client is a rapidly developing exciting high-growth seed stage startup. Their customers are growth businesses, who love their product because it helps significantly increase their online sales by 20% to over 200%! This is done by automatically transforming their old website into an AI-powered TikTok-like individualized, dynamic experience. They have built highly digital and automated go-to-market motions that provides a continuous flow of prospective customers. They apply AI as fast as they can to deliver to the expanding volume of new trial customers. This is where your first major project comes in, you will help lead the effort to scale the post-signup success of their customers. They are looking for a brilliant, energizing, and get-it-done-details person to join the team. Reporting to the CEO/Founder you will: · Own how the company delivers their product to customers. · Identify friction points in their automated onboarding flows and collaborate with the product team to remove these points. With help, overcome these points until they can be automated away. · Keep everyone in the loop — customers, the engineering team, and your peers on the leadership team. · For enterprise customers, solve problems before they are problems. Create and manage delivery timelines. Write it all up so this can ultimately become its own department. · After the initial period of getting your feet wet driving the success of customers using their product, the sky is the limit to grow your role. Design your job! · For the first project in this role, you will own the day-to-day coordination of making customers successful as they onboard onto their product and use it through a free trial and into the subscription period. You will help them find ways to automate and tune this (mostly) self-service onboarding, and you’ll act as a key link between customers and the product team. · You will have lots of ideas for new features and improvements, and you will collaborate on careful prioritization directly with the CEO and product leader. Your Skills: · You listen to customer/community feedback, make people feel heard, and summarize it accurately for the team (with help from AI). · You write very well and lean into it (with help from AI). o Perhaps you have an active social media presence or blog of your own, positive and carefully curated. · You have a highly detailed and artistic eye for an app or website looking good. · You’re comfortable jumping into software systems and figuring them out. You have experience with automation and management tools. Your Experience: · Master’s degree preferred as well as 3-10 years of work experience. · Understand technical issues with how websites and browsers work. You have experience with CSS, HTML, JavaScript. · You have had to inspire trust in many people Your experience might include roles such as: · You have been a delivery person for an agency that builds websites for clients. · You have been a product manager for a B2C app. · You have been a designer or front-end developer, and now want to move to a customer facing role.

Job DescriptionDescription: About Brook Inc Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes. Job Overview Brook Health is seeking a dynamic, strategic, and experienced Vice President of Customer Success to lead and scale our Customer Success function. This leader will be responsible for building a high-performing team and defining the systems, strategies, and processes needed to deliver exceptional value to our provider partners. The role is ideal for someone who thrives in fast-paced, high-growth environments and has a deep understanding of the healthcare landscape—particularly provider organizations and clinical workflows. This position will initially report directly to the CEO and will later transition to report to the Chief Revenue Officer (CRO) as our commercial organization evolves. Requirements: Key Responsibilities • Build and scale a Customer Success organization that is structured, high-impact, and aligned with Brook’s mission and growth goals., • Develop and retain top-tier talent, fostering a culture of performance, ownership, and innovation., • Define and manage the provider customer journey, ensuring seamless onboarding, adoption, and ongoing success., • Drive measurable improvements in customer outcomes, engagement, satisfaction, and expansion., • Establish scalable systems, tools, and playbooks to support a consistent and repeatable customer success process., • Act as a strategic partner to provider organizations, integrating Brook’s solutions into clinical workflows and operational systems., • Serve as a key voice of the customer, driving cross-functional collaboration and informing product and service strategies., • 8+ years in customer success, implementation, or account management, including leadership roles in health tech or digital health startups., • Deep experience working with provider organizations and understanding the complexity of clinical operations., • Proven ability to build from scratch in high-growth startup environments., • Track record of developing scalable, systematic approaches to customer success., • Exceptional team builder and leader with a passion for coaching and mentorship., • Comfortable operating strategically and tactically; strong cross-functional collaborator. We seek someone who brings both the energy and scrappiness of a startup leader the credibility and sophistication to engage complex healthcare organizations. This person must be a builder, a systems-thinker, and a team developer. They must also be an advocate for our customers internally and a trusted partner externally. Why Brook? • High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth., • Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered., • Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one., • Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches., • Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team., • Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Benefits at Brook Health In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families. Healthcare Coverage • Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren)., • Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner., • HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits., • Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination. Mental Health & Wellbeing, • Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most., • Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends. Financial Wellness & Security, • Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work., • Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum., • 401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings.