Medical Equipment Engineer III
hace 6 días
Fort Lee
Job DescriptionJob Title: Medical Equipment Engineer IIIPosition Summary The Medical Equipment Engineer III serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior engineering staff. The Engineer III acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Engineer I and II team members while contributing to continuous improvement initiatives and internal training. Key Responsibilities • Provide expert-level technical support for complex dental equipment issues, both remotely and on-site, • Serve as the primary escalation point for unresolved or advanced technical cases from Engineer I and II staff, • Install, configure, inspect, test, and validate advanced dental equipment at customer sites, • Diagnose complex system failures and recommend corrective actions and long-term solutions, • Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs, • Supervise, mentor, and provide technical guidance to Medical Equipment Engineer I & II team members, • Support onboarding and training of new engineers, including field shadowing and skills development, • Review service documentation for accuracy, completeness, and compliance with company standards, • Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations, • Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction, • Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements, • Support internal process improvement initiatives and contribute to best-practice development, • Travel regularly to client sites (average 2–7 days per assignment) and provide leadership during multi-day or complex service engagements, • Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs), • Perform other duties as assigned by managementSupervisory Responsibilities, • Directly supervises Medical Equipment Engineer I and II positions, • Provides performance feedback, coaching, and technical development support, • Assists management with workload planning, scheduling, and skills assessmentsRequired Qualifications, • Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred, • 5+ years of hands-on experience servicing medical or dental equipment, with demonstrated advanced troubleshooting expertise, • Prior experience mentoring, leading, or supervising technical staff, • Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment, • Proven ability to communicate complex technical information clearly to customers and internal teams, • Excellent customer service, interpersonal, and conflict-resolution skills, • Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems, • Valid driver’s license and ability to travel regularly, • Ability to work independently, prioritize tasks, and manage multiple complex service cases, • Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds