Customer Service Rep(08785) - 2317 W University Dr
4 days ago
Denton
Job DescriptionJob Description We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers. • Respond to customer inquiries via phone, email, and in-person interactions, • Address and resolve customer complaints in a timely and professional manner, • Process orders, refunds, and exchanges accurately, • Maintain up-to-date knowledge of products, services, and company policies, • Collaborate with other departments to ensure customer satisfaction, • Document customer interactions and update customer records in our system, • Identify and escalate complex issues to appropriate team members when necessary, • Contribute to a positive team environment and support colleagues as neededQualifications, • Excellent verbal and written communication skills, • Strong problem-solving abilities and attention to detail, • Proficiency in customer service software and basic computer skills, • Ability to multitask and prioritize in a fast-paced environment, • Patient and empathetic approach to customer interactions, • High school diploma or equivalent, • Previous customer service experience preferred, • Ability to work on-site at our Denton location (2317 W University Dr) Additional Information WORK CONDITIONS Exposure to: • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, • In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas, • Extreme weather conditions including, • temperatures ranging from 0 degrees up to 110 degrees outside, • Rain, fog, sleet, snow, ice, wind, dust, and more, • Sudden changes in temperature in work area and while outside, • Fumes from food odors, • Exposure to cornmeal dust, • Cramped quarters including walk-in cooler, • Hot surfaces/tools from oven and hot plates up to 500 degrees or higher, • Talking and listening on telephone, • Near and mid-range vision for most in-store tasks, • Depth perception, • Ability to differentiate between hot and cold surfaces. TEMPERAMENTS : • The ability to direct activities, • Perform repetitive tasks, • Work alone and with others, • Work adequately under stress, • Meet strict quality control standards, • Work well with others, • Satisfy unhappy customers, • Analyze and compile data, • Make judgments and decisions, • Standing, • Most tasks are performed from a standing position, • Height of most work surfaces is between 36 and 48 inches, • Walking/Jogging/Running, • For short distances or for short durations, • Sitting, • Paperwork is normally completed in an office at a desk or table, • Lifting, • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck, • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5', • Cases are usually lifted from floor and stacked onto shelves up to 72” high, • Carrying, • Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves, • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray, • Pushing, • To move trays which are usually placed on dollies, • A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push, • Climbing, • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance, • Stooping/Bending, • Forward bending at the waist is necessary at the pizza assembly station, • Toe room is present, but workers are unable to flex their knees while standing at this station, • Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day, • Forward bending is also present at the front counter and when stocking ingredients, • Crouching/Squatting, • Performed occasionally to stock shelves and to clean low areas, • Reaching, • Reaching is performed continuously; up, down and forward, • Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves, • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes, • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones, • Hand Tasks, • Eye-hand coordination is essential. Use of hands is continuous during the day, • Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists, • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter, • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes, • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes, • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel