Programme manager jobs in Union City, New JerseyCreate job alerts

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. This role is suited to those who want to be accountable and influential. It is the Product Solution Manager's job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you'll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they're the right ones. Your responsibility will involve: • Being accountable for the delivery of transformative virtual assistants, their success at solving problems for our customers, and their conversion into long-term commercial commitments, • Be the primary point of contact from a delivery perspective, managing both the communication from the client, and to engineering, • Being the voice of the client, understanding their needs, sensitivities and values and rallying the rest of the PolyAI team around such needs, • Communicating successes to our customers by turning data analysis into compelling storytelling, • Empowering and pushing our dialogue designers, solutions architects and engineers to achieve the best possible voice experience that's always tied to a strong business case, • Excellent communication skills, with strong storytelling and narrative abilities, • Ability to successfully deliver software projects in agile environments, • A painstaking attention to detail — we show our clients the very best we have to offer, and no less, • The ability to push back to stakeholders, including decision makers, • Strong customer obsession and focus on delivering value We'd love it if you had some of the below: • Experience with automation, especially processes involving AI, • Knowledge of project management principles, and a product solutions manager's eye for prioritization, • Experience working as a delivery manager or in another client-facing capacity in a software company, • Experience with call centers / customer service, especially in the hospitality / banking / telecom / insurance industries In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why you'll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. What You'll Do As our Growth Marketing Manager, you'll play a critical role in scaling both product-led and enterprise go-to-market motion. Partnering closely with product, marketing, and GTM teams, you'll drive strategic growth initiatives, experiment rigorously across the funnel, and bring a deeply analytical approach to understanding and optimizing the prospect and customer journey. • Funnel Ownership & Experimentation, • Map, own, and optimize both PLG and enterprise lifecycles—from initial trial or product activation to enterprise qualification and upsell., • Design, run, and analyze tests (A/B, pricing, activation flows, campaign variants) to optimize conversion at every stage., • Platform & Tools Expertise, • Operate and optimize GTM stack tools like HubSpot (including marketing automation, workflows, lead scoring) and Salesforce, ensuring smooth handoffs and data hygiene across teams., • Leverage analytics, dashboards, and reports to surface insights and track motion-specific metrics., • Cross-Functional Collaboration, • Work hand-in-hand with Product Marketing, Content and Product teams to align messaging, prioritize features for growth, and develop go-to-market experiments., • Partner with Sales, Customer Success, and RevOps to define funnels, service levels, and conversion paths across enterprise motions., • Data-Driven Decision Making, • Dive deep into funnel metrics, cohort retention, usage patterns, demo-trial conversion, and expansion signals., • Build dashboards, contribute to growth roadmaps, and recommend data-backed growth levers., • Growth Strategy & Campaigns, • Develop and execute campaigns across digital, email, and events that drive product engagement, pipeline generation, and account creation., • Support both bottom-up (self-serve PLG) and top-down (enterprise ABM or demand-gen) GTM motions, adapting to evolving segment strategies., • PMM or Product Experience, • If you come from product marketing or product management, you'll help refine user messaging, UX for trials, and onboarding flows to boost activation and self-serve adoption. What We're Looking For: • 4–7 years in Growth Marketing or GTM execution in B2B SaaS, with hands-on experimentation and funnel optimization in both PLG and enterprise contexts., • Proven operational experience with HubSpot and Salesforce, managing campaigns, segments, and lifecycle workflows., • Strong analytical skills—comfortable with data tools (e.g., GA, Mixpanel, Looker, Tableau) to pull insights and iterate., • Experience designing and executing experiments (A/B testing, funnel variations, pricing)., • Experience in Product Marketing (PMM) or Product Management—especially helping shape messaging, onboarding, or user journey., • Experience in PLG SaaS environments, especially for customer acquisition and conversion. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why you'll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We're looking for a Marketing Revenue Operations leader who can build structure, accelerate pipeline via timely data insights, and partner cross-functionally to drive results. As Senior Manager, Marketing Revenue Operations, you'll serve as the operational & business partner to the CMO's organization. You will own the systems, processes, and reporting that power Marketing. This is a high-impact role for someone who thrives in a fast-paced environment and wants to shape how Marketing contributes to revenue. Key Responsibilities: Systems • Full ownership of the marketing technology platforms., • Website management & marketing-based maintenance., • Design and maintain dashboards that give visibility into pipeline & campaign ROI., • Own campaign logic and data models that power analytics and forecasting., • Create and optimize marketing campaign components (email, landing pages, automations, events)., • Lead campaign design across HubSpot, Salesforce, ABM platforms, webinars, and partner motions., • Ensure data integrity and seamless handoff between Marketing and Sales., • Define best practices for campaign management, reporting, and attribution., • Act as the operational lead for AE- and partner-driven programs., • Drive foundational Salesforce strategy for marketing and pipeline management., • 7–10+ years of experience in Marketing Ops, RevOps, or GTM Strategy within B2B SaaS., • Expertise in pipeline management, velocity tracking, and forecasting., • Hands-on technical skills across Salesforce, HubSpot, ABM tools, and analytics platforms., • Track record of owning and scaling marketing tech stacks., • Strong cross-functional leadership with the ability to influence at the executive level., • Experience in enterprise sales environments. We provide a competitive salary range for this role - which is $130,000 – $145,000 base salary plus an annual bonus. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why you'll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionAbout ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: • A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment., • Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks., • Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of Role We are seeking a dynamic and strategic Product Manager to lead the development and execution of analytics-driven products and solutions. This role requires a strong understanding of statistical modeling, telemetry data analysis, and capacity planning, along with awareness of market trends and customer needs to deliver innovative and reliable products. The ideal candidate will have experience in analytics product development, working closely with data scientists, engineers, and business stakeholders to bring telemetry anomaly detection and capacity planning solutions to market. Reporting to our Group Product Manager, this role offers a hybrid work schedule based in our London HQ. As a Product Manager, you will: Large scale telemetry data discovery, analytics and visualisation • Ensure solutions are AI-ready so that agents can interact seamlessly with data and models., • Telemetry capacity forecasting and anomaly detection to anticipate system load, detect irregularities, and prevent failures., • Historical threshold analysis for metrics, logs, and traces to establish baselines and identify deviations over time., • Dynamic, high-performance visualizations capable of displaying and exploring large volumes of telemetry data., • Self-service analytics workbench empowering internal teams and customers to run anomaly detection and statistical models independently., • Automated incident contextualization to correlate telemetry anomalies with logs, traces, and historical incidents for faster root-cause analysis., • 5+ years of product management experience in observability, analytics, or IT operations, ideally within highly regulated industries., • Understanding of IT architectures across areas such as trading systems, core applications, risk management, and fraud detection., • Experience working with monitoring, analytics, or automation solutions that improve operational insight and performance., • Familiarity with telemetry data (metrics, logs, traces) and infrastructure monitoring concepts., • Awareness of data analytics and automation practices related to performance, forecasting, or anomaly detection., • Solid technical foundation or understanding of software delivery, infrastructure, and DevOps practices. You will benefit from having: • Awareness of real-time data processing and streaming concepts used in telemetry and capacity planning., • Health Insurance and Dental Health Cover for you and your dependants, • Employee Assistance Programme, • Pension, • Flexible Hybrid Working, • Enhanced Parental Leave, • Travel Insurance, • Life Assurance, • Income Protection, • Referral Bonus, • Buy and Sell Holiday, • Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Job DescriptionSalary: NYC $70,000-$75,000 Title: Senior Manager Digital Operations Status: Full-time Hours: 40/week, Monday - Friday, 10 am 6:30 pm (UK) / 9 am 6 pm (USA) Location: London, UK or New York, NY Reports to: Head of Digital Operations Company Summary: Secretly Distribution is a curated distribution company working globally with premiere independent labels and artists. We are headquartered in Bloomington, IN, with offices in Brooklyn, Chicago, London, and Los Angeles, and additional staff in Paris, Berlin, Amsterdam, and beyond. We work every day to support great art with transparency, creativity, expertise, and hard work. Position Summary: Secretly Distribution is seeking a Senior Digital Operations Manager to join our global Digital Operations team. This role, based in London or New York, will lead operational delivery of digital releases to DSPs, oversee rights management, and act as the senior point of contact for labels and internal stakeholders. The role combines strategic oversight with hands-on operational responsibilities, ensuring high-quality release execution, optimal client satisfaction, and efficient internal processes. Responsibilities: • Reporting to the Head of Digital Operations, lead and mentor the UK and US Digital Operations teams and coordinate workflows., • Serve as the senior operational contact for SDs labels, handling issues and maintaining high satisfaction., • Build and maintain strong relationships with DSP partners, manage delivery to new services, and ensure compliance with specifications and style guides, including maintaining SDs Platinum Spotify Preferred Partner status., • Oversee back catalogue onboarding, anti-piracy activities, infringement claims, and DMCA notices., • Optimize internal processes, document best practices, and support process improvements, operational innovations, and system implementations, including our repertoire management tool, RIOT., • Track KPIs, report on performance, and provide actionable insights to improve Digital Operations workflows., • Stay current on industry trends, DSP developments, and rights management (including YouTube, Facebook Rights Manager, DDEX/XML), leveraging insights to enhance label services., • Represent Secretly Distribution at management meetings, industry events, and conferences when required. The Ideal Candidate Demonstrates: • Minimum of 3 years in digital operations within a music distributor or label, with a strong track record of delivering results., • Outstanding interpersonal skills, with experience leading cross-functional teams, managing client-facing initiatives, and overseeing team capacity to achieve operational goals., • Demonstrated ability to oversee projects from conception to completion, such as catalogue onboarding, ensuring accuracy, timely delivery, and consistently high label satisfaction., • Deep knowledge of digital music trends, DSP platforms, and evolving industry developments, including the Spotify Preferred Partnership programme., • Skilled at identifying, analyzing, and resolving complex digital delivery issues with efficiency and precision., • Established relationships across the music industry, including DSP contacts, distributors, and strategic partners., • Expert understanding of digital service platforms and rights management, including YouTube content management and monetization., • Comfortable supporting system implementations, process change initiatives and introducing operational innovations. SG Services, Inc. Benefits (USA) • Paid holidays including end of the year closure, • Paid Time Off policy, which includes a separate Sick Days bank, • 401K with corporate matching, • 12 weeksfor parental leave after birth or adoption paid at 100% of salary, • Commuter Benefit, • Volunteer Hours Matching Policy, • Employee Assistance Program, • MedicalHealth insurancecovered at 100% for employee-only medical premiums, • Dental & Vision insurance BWSCD Benefits (UK) • Holidays, • Pension contributions, • End of Year Closure Holiday, • 12 weeksfor parental leave after birth or adoption paid at 100% of salary, • Volunteer Hours Matching Policy, • Employee Assistance Program, • UK Bank Holidays, • Cycle to Work Scheme NYC Salary Range: $70,000-$75,000 All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.

Job Description JOB SPECIFICATION Job Title: Global Head Learning & Development Location: United States (East Coast preferred for collaboration with Europe) Reports to: Chief Operating Officer Direct Reports: L&D EU Manager (UK based) and regional training partners ABOUT CADOGAN TATE: Cadogan Tate is a global leader in fine art shipping, logistics, and luxury moving services. From museums, galleries, and art fairs to interior designers, private collectors, and VIP residential clients, we manage the world’s most precious possessions with discretion, care, and professionalism. Our client journey is at the heart of our DNA. Every member of our team plays a role in ensuring service excellence, and we are committed to being recognised as best-in-class worldwide. Role Objective: This is a career-defining opportunity to shape how talent grows, leads, and thrives within a fast-paced, innovative, and client-focused environment. The Global Learning & Development Lead will own and deliver a group-wide L&D strategy that empowers employees, elevates leadership capabilities, and embeds a high-performance, service-first culture. A central mandate of the role will be to design and launch the Cadogan Tate Academy — a standalone brand that becomes the hallmark of service excellence and professional development both internally and externally. Scope of the Role: • Define and drive the global L&D strategy to support business goals, cultural values, and client service standards., • Develop and launch the Cadogan Tate Academy as the global benchmark for training and service excellence., • Deliver learning programmes that cover onboarding, service excellence, hospitality, leadership development, compliance, and operational best practice., • Leverage AI and digital platforms for scalable, innovative training solutions and SOP automation., • Oversee external partnerships, programme budgets, and timely execution of initiatives., • Partner with senior leadership, Group HR, and newly appointed Chief Technicians to align training with strategic priorities., • Ensure mandatory training compliance (safety, legal, regulatory) is met globally., • Strategic leadership of global L&D vision and delivery, • Programme design and scalable learning pathways, • Embedding client journey excellence across all teams, • AI-enabled learning and SOP creation, • Budget ownership and vendor management, • Stakeholder engagement and change enablement, • Team leadership (EU Manager + regional resources), • 5+ years of L&D experience, with at least 4 years in a strategic/leadership role., • Proven success in building and scaling global L&D programmes., • Ability to translate business needs into actionable learning strategies., • Strong experience influencing and partnering with senior stakeholders., • Background in hospitality, luxury services (the craft of client care), or luxury market expertise (e.g. fine art, galleries, auctions, interiors, private clients), knowledge of the luxury market industries, trends and client mindset, • International operational experience, ideally across multiple regions and cultures., • Demonstrated success in change management initiatives., • United States (East Coast preferred) This is a unique opportunity to: • Establish and lead the Cadogan Tate Academy., • Shape the employee experience and client journey across fine art logistics and luxury services., • Work closely with the COO, CEO, and Group HR to deliver a globally recognised, AI-enabled learning platform., • Position Cadogan Tate as the benchmark for excellence in the fine art and luxury logistics industry., • Starting Pay: $120,000.00

Job Description About us Fenergo is a high-growth global SaaS company driving digital transformation for some of the world’s largest and most complex organisations. While we’re known for our leadership in Client Lifecycle Management (CLM) solutions for financial institutions, our technology now powers a broad range of regulated industries looking to fight financial crime, ensure compliance, streamline onboarding and customer experiences. With over 700 team members across 11 international offices, Fenergo offers the agility of a tech scale-up combined with the reach of a global enterprise. You’re also getting in on the ground floor of the next phase in our growth journey, as part of a €100 million expansion across Research, Development and Innovation backed by Enterprise Ireland we’re creating 300 new jobs in our Dublin HQ and a further 200 globally. We’ve earned industry recognition too, we’re the #1 CLM provider in the RiskTech100™ and a Deloitte Best Managed Company. We stay ahead of the curve through innovation and customer impact. Led by our Founder and CEO Marc Murphy, our team thrives on solving real-world challenges with smart, scalable, AI driven technology—making this an exciting time to join Fenergo and help create a safer world and shape the future of digital transformation in financial services. What does this role entail? The Demand Marketing Manager will be responsible for creating funnel and pipeline for the US and Canada region. With responsibility over specific segments, the manager will help plan, organize and execute online and offline marketing initiatives, campaigns and events in collaboration with BDR, Sales, Global Marketing and Product Marketing teams. You will assist in the creation and execution of marketing plans that deliver tangible results and ensure alignment with regional sales goals. We are looking for a digital native marketer that is looking to stretch into event management. Requirements Duties and Responsibilities: AMER Marketing Plans: • Support the development and execution of marketing plans that align with the America region’s goals across segments and motions, ensuring demand generation that can convert into opportunities., • Coordinate various tactics to stimulate demand in key areas, e.g., Account-Based Marketing for priority accounts and demand generation tactics for other accounts., • Create Qualified leads in our ICP that can convert into funnel and pipeline., • Monitor and track progress through the marketing funnel for the Americas region, ensuring lead quality and quantity, and assist in accelerating opportunities when needed., • Work closely with the local sales team to ensure all Qualified Leads are progressing through the funnel effectively., • Collaborate on ABX campaigns to engage prospects and scale existing accounts., • Track and report campaign results, maintaining a scorecard and sharing outcomes with key stakeholders (Marketing, Product Marketing, Sales, BDR teams)., • Manage a calendar of events and roundtables that nourish different segments – banking, asset management, asset servicing etc., • Coordinate and manage all regional events, webinars, and roundtables for the Americas region, working closely with the Global Events team to support relevant global events., • Ensure an outcomes-focused approach to events by setting out aims and goals for each event and striving to achieve those goals and aims., • Assist in evaluating third-party events according to company criteria and define success metrics for each., • Provide logistical support for trade shows and events, including preparation of event plans detailing investment and KPIs., • Assist in creating post-event evaluation reports to measure success and ROI. Desired Experience • Degree in Marketing, Communications, or relevant business area., • 4+ years of Marketing experience., • Fluency in English., • Proven proficiency in working with Marketo, Salesforce, Demandbase, On24 (or equivalents). Nice to have • Experience working at a hypergrowth technology business, • Exposure to working with financial service clients Salary range $90,000-$110,000 PA + performance related incentives Benefits Our promise to you We are striving to become global leaders across financial crime we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our client’s needs. • Collaboration: Working together to achieve our best, • Outcomes: Drive Success in every engagement, • Respect: A collective feeling of inclusion and belonging, • Excellence: Continuously raising the bar What’s in it for you? • Comprehensive Medical, Dental, and Vision coverage provided through Cigna, • Access to Cobra Coverage, • Employee Assistance Programme available via Cigna, • 401k retirement savings plan, • Life, Accident, and Disability Cover offered through Cigna, • Participation in a Savings and Transformation Scheme, • Opportunity to earn an annual company bonus based on performance, • Generous 20 days of Paid Time Off (PTO) annually, • 3 company closure days for designated holidays, • Access to extensive training programs, including both classroom and online options through 'Fenergo University', • Implementation of a Buddy system for all new starters to provide guidance and support, • Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies, • Defined training and role tracking to monitor and support your career development and progress, • Enjoy complimentary lunches provided in the office, • Work From Home set-up allowance to support a comfortable and efficient remote working environment, • Salary range $100-$165,000 PA + performance related incentives Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We are seeking an experienced Senior Manager of Accounting with strong SaaS industry expertise to oversee and scale our accounting operations. This role will have a primary focus on revenue recognition under ASC 606 and U.S. compliance (GAAP, tax, and regulatory filings). The ideal candidate will bring proven experience supporting finance and accounting functions through late-stage growth—including scaling from Series D to Series E funding and supporting the company's path to $100M ARR and beyond. This position is highly visible, partnering with key stakeholders across Finance, Legal, and Sales, and will play a critical role in preparing the organization for continued growth and potential exit readiness. Key Responsibilities • Manage the monthly, quarterly, and annual close processes, ensuring accurate and timely reporting., • Oversee revenue recognition for customer contracts, including subscription, usage-based, and professional services revenue in compliance with ASC 606., • Partner cross-functionally with FP&A, Legal, and Sales teams to align contract terms with revenue recognition policies., • Manage, mentor, and develop accounting staff, fostering a culture of accountability, accuracy, and continuous improvement., • Drive process improvements, automation initiatives, and system implementations to strengthen accounting operations as the company scales., • Support annual audits and liaise with external auditors and tax advisors., • Provide technical accounting guidance on complex transactions, contracts, and strategic initiatives., • Ensure compliance with U.S. GAAP and support all statutory filings, including federal, state, and local tax compliance., • Act as a key accounting member during hyper-growth phases, with direct experience of scaling operations to support late-stage fundraising and ARR milestones. Qualifications • Bachelor's degree in Accounting, Finance, or related field (CPA strongly preferred)., • 3+ years of progressive accounting experience, with at least 3 years in a SaaS or high-growth technology environment., • Strong expertise in ASC 606 revenue recognition and U.S. GAAP., • Experience with U.S. tax compliance (corporate tax, sales tax, state/local)., • Demonstrated success in late-stage SaaS growth environments, ideally supporting transitions from Series D/E funding rounds or scaling to $100M+ ARR., • Proven ability to lead accounting operations, including month-end close, reconciliations, and reporting at scale., • Hands-on experience with ERP and accounting systems (e.g., Xero/ Netsuite)., • Strong analytical and problem-solving skills with excellent attention to detail., • Ability to thrive in a fast-paced, scaling SaaS environment and adapt quickly to evolving priorities., • Exceptional communication skills, with the ability to influence across functions and present financial information to key stakeholders. Preferred Qualifications • CPA designation or public accounting experience., • Prior experience preparing a SaaS company for IPO-readiness or strategic exit., • Familiarity with multi-entity, multi-currency operations. We provide a competitive salary range for this role - which is $145,000 – $160,000 - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why you'll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As part of the project team in New York, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. This role involves both technical expertise, project management, and people management skills. Requirements: • BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience., • Experience with agile project management, such as scrum, kanban, post-mortems etc., • 2+ years software engineering manager experience., • Experience with algorithms, data structures, complexity analysis, and software design., • Experience with one or more programming languages such as Python or Go., • Working proficiency in verbal and written English., • 2+ years of experience as an Engineering Manager, preferably in a related industry., • Knowledge of REST APIs and associated technologies such as OAuth2.0, • Willing to get hands-on solving problems to help the team and project move forward., • A proactive collaborator with experience in interacting with different teams of varying complexity., • Experience / Knowledge of deployment AI products or solutions at scale., • Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS, • Understanding of the software deployment cycle, including local deployments, testing, code reviews etc., • Experience with Go programming language, • Right to work/permission to work in the United StatesMain Responsibilities:, • Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions., • Foster a culture of collaboration, innovation, and continuous improvement within the engineering department., • Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth., • Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies., • Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects., • Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration. We provide a competitive salary range for this role - which is $150,000 - $200,000 - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As part of the project team in New York, you will take a SWE, People Manager role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. This role involves both technical expertise, project management, and people management skills. Requirements: • BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience., • Experience with agile project management, such as scrum, kanban, post-mortems etc., • 2+ years software engineering manager experience., • Experience with algorithms, data structures, complexity analysis, and software design., • Experience with one or more programming languages such as Python or Go., • Working proficiency in verbal and written English., • 2+ years of experience as an Engineering Manager, preferably in a related industry., • Knowledge of REST APIs and associated technologies such as OAuth2.0, • Willing to get hands-on solving problems to help the team and project move forward., • A proactive collaborator with experience in interacting with different teams of varying complexity., • Experience / Knowledge of deployment AI products or solutions at scale., • Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS, • Understanding of the software deployment cycle, including local deployments, testing, code reviews etc., • Experience with Go programming language, • Right to work/permission to work in the United StatesMain Responsibilities:, • Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions., • Foster a culture of collaboration, innovation, and continuous improvement within the engineering department., • Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth., • Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies., • Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects., • Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration. We provide a competitive salary range for this role - which is $150,000 - $200,000 - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description We are seeking a Finance or Accounting looking to grow their skill set . The role will be wide ranging allowing the graduate to work on many different parts of the AQMetrics risk and regulatory reporting applications. This individual will be involved in all areas of the Regulatory Reporting team. The role will be wide ranging allowing the Graduate to work on many different parts of the AQMetrics risk and regulatory reporting applications. Who We Are: AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products makes regulatory risk management simple, secure, and globally compliant. What We Value: People First Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers. Customer Delight We are customer-focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance. Integrity We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture. Innovation We value ideas and encourage innovation every day. What you will do: • Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPOPQR, MiFID II, • Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training, • Mapping of customer data sources to the AQMetrics data interface, • Assisting in the development of documentation, specifications and enhancements for the AQMetrics risk and regulatory platform, • Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base, • Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers, • Providing exceptional service to our customers by responding to queries in a professional manner, • Degree in Finance/ Accounting or related discipline, • 1-2 years experience in regulatory or financial reporting handling Form PF, CPO-PQR, Form 13F, and or AIFMD Annex IV, • Highly organized, with strong attention to detail and analytical skills, • Strong communication and interpersonal skills, • The ability to work independently and meet internal deadlines as well as part of a team, • Ability to multitask is critical, • Strong technical skills, • Energetic and results focused, • Opportunity to be part of something special, AQMetrics is growing and we want you to be part of our journey, • People-centric culture, • Competitive salary, • Upskilling opportunities, • Employee Assistance Programme, • Pension scheme, • Healthcare for employees and their families, • Flexible working, • Bike to Work scheme, • Active social club with events throughout the year What our Interview Process is Like: Step 1- After you apply, our HR Manager may reach out to you for an introductory call Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people Step 3- If you continue through the process, you may be asked to come onsite to interview AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics.

Job Description ABOUT US SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement. ABOUT THE ROLE The Media Director will spearhead the development and execution of comprehensive media strategies for SINE Digital's US clients, encompassing venues, theatrical productions and attractions. This role combines strategic leadership with hands-on campaign activation, ensuring optimal media performance across all channels. The Media Director will collaborate closely with Account Directors to align media strategies with client objectives and oversee the performance of the media team and external vendors. RESPONSIBILITIES Strategic Leadership & Client Engagement • Develop and present integrated media strategies to clients, aligning with their goals and objectives, • Collaborate with Account Directors to determine optimal channel mixes, audience targeting, and budget allocations, • Serve as the primary point of contact for clients regarding media strategy and performance. Campaign Planning & Execution • Oversee the planning, execution, and optimization of media campaigns across all paid channels: Search, Paid Social, Programmatic, and CRM, • Manage media budgets, ensuring efficient allocation and pacing to meet client goals, • Lead media buying negotiations and maintain relationships with key media partners. Team Leadership & Collaboration • Lead and mentor a team of media professionals, fostering a collaborative and high-performance culture, • Provide guidance and support to team members, ensuring continuous professional development, • Coordinate with cross-functional teams to ensure seamless campaign execution. Performance Analysis & Reporting • Monitor and analyze campaign performance, providing actionable insights and recommendations for optimization, • Prepare and present regular performance reports to clients, highlighting key metrics and outcomes, • Implement best practices and innovative strategies to enhance campaign effectiveness. Vendor Management & P&L Oversight • Manage relationships with external vendors, ensuring service quality and adherence to contractual terms, • 7–10+ years of experience in digital media planning and buying, with a proven track record in the live entertainment or performing arts sector, • Expertise in multi-channel digital strategy and campaign optimization across Paid Social, Search, Programmatic, CRM, and Out of Home (OOH) media, • Strong leadership skills with experience in managing and developing media teams, • Excellent client-facing communication and presentation skills, • Proficiency in media planning and analytics tools (e.g., Google Analytics, Meta Business Manager, Google Ads, DV360, Salesforce), • Experience with ticketing platforms such as TicketMaster, Telecharge, AudienceView and Nliven is a plus, • Ability to thrive in a fast-paced, dynamic environment. WHAT WE’RE LOOKING FOR • A strategic thinker who can translate client goals into measurable, high-performing media campaigns, • Proven leadership experience managing multi-channel media teams in a fast-paced agency environment, • Strong client-facing skills, with the ability to clearly communicate strategy, performance, and recommendations, • Deep knowledge of digital media platforms (Meta, TikTok, Google Ads, DV360, programmatic, CTV) and analytics tools, • Experience with out-of-home and linear broadcast media is a plus, • Passion for live entertainment and performing arts, with familiarity in ticketing and audience engagement trends, • Highly organized, detail-oriented, and able to manage multiple campaigns and stakeholders simultaneously, • Strong vendor management and P&L oversight capabilities. Benefits • A competitive salary between $125,000 - $150,000, commensurate with experience, • 24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period), • 3pm finish on a Friday, • Access to 401(K) Retirement Plan, • Access to Company subsidised healthcare and dental care, • Remote working with equipment allowance, • An abundance of free tickets to live events, • Structured personal development, a customised training programme and opportunities to attend industry conferences. At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process, let us know at - we’re here to ensure you have what you need to show up as your best self.

Job DescriptionCareer Renew is recruiting for one of its clients a Technical Programme Manager - Crypto - this is a fully-remote role for US-based candidates. the pioneer in automated, on-chain economic security systems, empowers crypto protocols by optimizing risk management and capital efficiency while protecting user funds. We leverage cutting-edge EVM simulations to analyze protocol dynamics and offer actionable insights. Our platform, trusted by key protocols like Aave, GMX, dYdX, Venus, and Jupiter, secures billions of dollars in assets globally. We're seeking an accomplished Technical Program Manager (TPM) to lead strategic initiatives and drive excellence in decentralized finance innovation. Responsibilities: * Oversee the development and deployment of Chaos Oracles, ensuring robust and reliable data feeds that meet industry standards. * Collaborate with engineering, product, and external partners to define project scope and deliverables aligned with business objectives. * Drive cross-functional team efforts, managing timelines, resources, and stakeholder communications to achieve project milestones. * Implement quality assurance measures to maintain the integrity and accuracy of data provided by Chaos Oracles. * Identify and manage risks, developing contingency plans to address challenges in project execution. * Continuously evaluate and enhance processes, contributing to the refinement and evolution of our Chaos Oracles service. * Facilitate team meetings and cross-departmental discussions to ensure continuous alignment and collaboration. Requirements * 5+ years of experience in technical program management, project management, or a similar role in the technology sector. * Solid understanding of blockchain technologies and experience in the DeFi space. * Proven track record of successfully managing and delivering complex projects. * Strong ability to translate strategic goals into actionable plans. * Exceptional problem-solving skills and the capacity to handle multiple projects simultaneously. * Excellent interpersonal and leadership abilities, with a focus on team dynamics and collaboration. Preferred Qualifications: * Familiarity with Ethereum and Solana ecosystems and their associated technical stacks. * Experience with performance optimization and data integrity assurance. * Previous experience working with decentralized finance projects and a demonstrable passion for blockchain technology. * Experience in managing stakeholder expectations and building strong, collaborative relationships. * Based in United States with the ability to work remotely or from our Brooklyn office in NYC. Compensation & Package Our Perks: * Flexible hybrid work environment * Competitive PTO (21 days) + sick days (7) + 8 observed US-company holidays * 100% employer-paid health benefit options (Medical, dental & vision insurance) for you and your dependents * FSA or HSA (pending on selected health insurance) * Thoughtful Parental Leave Policy * Corporate wellness programs with OneMedical, Teladoc, Talkspace, EAP * Career growth opportunities at a rapidly expanding, global technology company in an emerging field with personalized professional development * Pre-tax Commuter Benefits * $120,000 - $150,000 USD compensation and equity aligned with growth and merit.

Your role at Copper will be a highly experienced and delivery-focussed Programme Manager to lead complex, cross-functional regulatory change programmes. The Programme Manager ensures all projects and programmes are aligned with organisational strategy, delivering measurable value and driving long-te

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As the Customer Success & Account Manager, you will act as the key commercial point of contact in a customer-facing capacity, responsible primarily for the retention & expansion of your accounts. You will directly own and grow relationships with strategic accounts. Your mandate is to drive retention, revenue expansion, and customer advocacy across our most valuable clients. You will play a pivotal part within our post-sale motion, building executive relationships with decision makers and champions of your customers, defining success metrics, and championing a customer-obsessed mindset across PolyAI. This is a pivotal role for a high-growth, enterprise-focused AI company in the customer experience and contact center space. Key Responsibilities • Own and grow up to 15 enterprise accounts, delivering outcomes across retention, upsell, and expansion, • Serve as the main point of contact for all your clients, managing high-level relationships and ensuring long-term strategic alignment, • Build and execute account and customer success plans defining growth strategies in collaboration with Deployment, Product, and Engineering, • Leverage customer insight dashboards to monitor customer health, product usage, revenue growth, and churn risk, • Lead business reviews, roadmap sessions, and stakeholder briefings across a diverse client base, • Drive commercial outcomes including renewals, upsell opportunities, and advocacy initiatives, • Synthesize customer feedback into actionable insights for product and go-to-market teams, • 4+ years in post-sales customer facing commercial roles, ideally in Enterprise SaaS, • Experience in Customer Experience, Contact Center, or Conversational AI domains is a strong advantage, • Proven success in hitting and over-exceeding on commercial targets including Gross Revenue Retention and upsell quotas, • Demonstrated commercial acumen: driving renewals, expansion, and account strategy ● Strong executive presence and experience engaging with CxO-level stakeholders, • Excellent communication and presentation skills; confident in leading strategic discussions, • Highly collaborative, with a track record of partnering cross-functionally to drive outcomes, • Bachelor's degree in business, economics, or computer science US and Canada: We provide a competitive salary range for this role - which is 120,000 – $145,000 OTE depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🏥 Healthcare plan, including voluntary Health Insurance, covering services such as care for pregnant people and newborns, annual physical exams, dental care and more At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionCompany Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight. Responsibilities: Commercial Leadership • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion., • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM)., • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities., • Proactively leverage professional networks to generate new opportunities with existing clients., • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio., • Accountable for revenue and profit forecasts and delivery., • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight., • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs., • Ensure accurate financial forecasts, projections, and adjustments., • Manage and mitigate risks effectively, including succession planning., • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals., • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio., • Ensure compliance with governance, business rules, and regulatory standards., • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives., • Foster a culture of high performance and continuous improvement within the team.Qualifications, • Significant professional experience in client management or a similar role within the Payments industry. · Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments., • Extensive experience in developing and executing client strategies that drive business growth., • Demonstrated success in managing account P&L and achieving financial targets., • Experience in client engagement and building senior-level client relationships., • Proven ability to collaborate and influence across various levels of an organization., • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus., • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs., • Acknowledged by clients as the primary trusted advisor and contractual authority., • Deep expertise in client relationship management and strategic planning., • Exceptional leadership, negotiation, and relationship management abilities., • Strong business acumen and ability to identify and capitalize on growth opportunities., • Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level)., • Proven ability to manage multiple priorities and work independently in a fast-paced environment., • Advanced problem-solving and decision-making capabilities under pressure., • In-depth understanding of industry trends, market dynamics, and financial analysis., • Commitment to continuous personal development and staying current with industry trends., • Demonstrated ability to influence change and drive organizational transformation., • Strong accountability for achieving results and maintaining high performance standards., • Proficiency in financial management, including P&L management, forecasting, and risk management., • Experience in driving continuous improvement and innovation in client solutions and service delivery. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;, • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;, • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;, • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;, • Health: Global internal wellbeing programme, access to wellbeing apps;, • Participation in both internal meetings and external meetings via video calls, as necessary., • Ability to go into corporate or client offices to work onsite, as necessary., • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary., • Ability to bend, kneel, crouch, and reach overhead, as necessary., • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary., • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary., • For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. USA Benefits (Full time roles only, does not apply to contractor positions) • Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options, • Flexible Spending Accounts (Medical, Transit, and Dependent Care), • Employer Paid Life Insurance and AD&D Coverages, • Health Savings account paired with our low-cost High Deductible Medical Plan

Job DescriptionCompany Description Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,600 employees located across twelve offices. Job Description We’re looking for a high-energy Client Success Associate ready to support conversations with some of the most prominent Portfolio Managers and Analysts in the US Credit market. You’ll be embedded in the day-to-day workflows of our clients, helping them leverage Third Bridge’s expert call and transcript services to make better, faster investment decisions. This role blends relationship building, project management, and deep curiosity for how Credit investors operate. What You’ll Do * Plan and support virtual + in-person meetings with stakeholders ranging from Associate to Portfolio Manager * Create quarterly engagement plans: user targeting, sector priorities, feedback tracking * Proactively source expert project opportunities based on client research priorities * Collaborate with Account & Project Managers to drive client retention and revenue * Learn the language, cadence, and decision-making of Credit investors Travel frequently to support in-person meetings, events, and roadshows (up to 50%) Qualifications Who You Are * Curious about markets, fixed income, and how investment teams actually work * Comfortable speaking to analysts and senior PMs alike * Ready to support a fast-paced, strategic client book with a senior partner * Highly organized, commercially driven, and persistent in follow-up * Energized by travel, meetings, and juggling multiple stakeholders Willingness to travel and frequently entertain clients outside work hours (e.g., dinners, events) What Success Looks Like * You consistently and creatively engage top accounts with a mix of meetings, calls, and emails * You help track upcoming renewals and collect feedback to support retention * You identify new client’s investment research project opportunities and help bring them to life * You stay close to the Credit market, tracking CLOs, BDCs, Loans, and Bonds to stay relevant * You bring energy, rigor, and curiosity to your work every day Additional Information We truly care about our people so in return for your work, you’ll get: • Salary: $65,000-70,000 basic dependent on experience + get rewarded for your success with our commission scheme., • Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays, • Learning: personal development allowance of $1,150 per year., • Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield., • Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health., • Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance., • Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays', • Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more., • Social: weekly optional social gatherings, daily breakfast and snacks, social events - ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge) We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Job Description ABOUT US SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement. ABOUT THE ROLE The Account Director will lead the digital strategy and client relationships for a portfolio of touring and theatrical productions, including Broadway, Off-Broadway, and national tours. This role combines strategic leadership with hands-on campaign management, ensuring optimal media performance across all channels. The Account Director will collaborate closely with internal teams to align media strategies with client objectives and oversee the performance of the media team and external vendors. RESPONSIBILITIES Client Strategy & Relationship Management • Own the full digital strategy for assigned accounts, • Act as lead client point of contact, understand their goals (ticket sales, awareness, audience development etc.), translate production needs into media strategy and deliverables. Media & Campaign Oversight • Oversee media plans across channels (search, social, programmatic, etc.), ensuring budgets are allocated efficiently., • Monitor campaign performance and identify opportunities for improvement; proactively make recommendations (creative, targeting, channel mix). Team Leadership & Collaboration • Manage a direct report (Account Manager), by setting clear expectations, giving helpful feedback, and encouraging a positive, collaborative work environment, • Effectively oversee and mentor team members, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met, • Provide cross-channel/dotted-line leadership over teams including Media Director, Search Manager, Paid Social Manager, Programmatic Manager, Data & Insights Analyst. Ensure collaboration, alignment and quality delivery. Budget Ownership & Reconciliation • Own the media budget per account, track spend vs plan, ensure reconciliation of costs, manage any discrepancies. Ensure billing is accurate and delivered on time. Performance Analysis & Optimization • Utilize data and insights to measure success, generate reports, and iterate on strategy, • Work with internal Data & Insights function to develop hypotheses, test, and scale high-impact tactics. Production & Market Insight • Experience: 7-10+ years in digital marketing / agency environment; must have proven track record in leading accounts, • Preferred industry: Prior experience in live entertainment / performing arts / theatre marketing is highly preferred, • Channel familiarity: Deep experience with Meta (Facebook/Instagram), TikTok, Google Ads, DV360, paid social, programmatic. Familiarity with ticketing platforms (TicketMaster etc.), live event promotion, and analytics (Google Analytics etc.), • Leadership & Team Management: Demonstrated ability to manage multiple teams / functions, balancing direct report oversight and cross-functional influence, • Communication & Client Management: Strong at building relationships, presenting strategy, negotiating scope/budgets, managing client expectations, • Organizational Skills: Ability to manage up to 5 accounts simultaneously, each with its own campaigns, budget, calendar/touring schedule. WHAT WE’RE LOOKING FOR • A strategic thinker who can translate client goals into measurable, high-performing digital campaigns, • Proven leadership experience managing multi-channel digital marketing teams in a fast-paced agency environment, • Strong client-facing skills, with the ability to clearly communicate strategy, performance, and recommendations, • Deep knowledge of digital media platforms (Meta, TikTok, Google Ads, DV360, programmatic, CTV) and analytics tools, • Experience with ticketing platforms such as Telecharge, AudienceView, TicketMaster and Nliven preferred, • Passion for live entertainment and performing arts, with familiarity in ticketing and audience engagement trends, • Highly organized, detail-oriented, and able to manage multiple campaigns and stakeholders simultaneously, • A competitive salary between $101,000 - $122,000, commensurate with experience, • 24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period), • 3pm finish on a Friday, • Access to 401(K) Retirement Plan, • Access to Company subsidised healthcare and dental care, • Remote working with equipment allowance, • An abundance of free tickets to live events, • Structured personal development, a customised training programme and opportunities to attend industry conferences. At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process, let us know at - we’re here to ensure you have what you need to show up as your best self.