Suffolk Regional Off-Track Betting Corp.
GSPR Representative
27 days ago
Islandia
Job Description Core Responsibilities: • Implement programs, special events, giveaways, promotions as directed by Marketing Department., • Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc., • Ability to service all guest in a professional, timely and efficient manner., • Ensure work area appears professional, clean, and inviting to guests, • Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions., • Monitor the gaming floor to identify registered players or prospective players., • Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures., • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance., • Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event., • Escalate guest complaints and issues immediately to Guest Service and Player Rewards Supervisor., • Maintain strict confidential guidelines concerning all guest interactions and records., • Complete all necessary paperwork in a timely manner., • Must Role Model Company guest service program., • Other duties as assigned. Qualifications/Requirements: • High School Diploma or GED required., • Must be able to obtain a New York State Gaming license., • Guest service experience preferred., • Experience in casino marketing preferred., • Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance. OTHER • Working knowledge of Microsoft Word and Excel, • Excellent guest service skills required, • Excellent verbal skills required, • Ability to multitask and work in a fast-paced environment., • Ability to perform successfully under pressure., • Organizational and time management skills required., • Regularly required to work in front of a computer, • Manual dexterity for data entry/typing duties, • Able to lift and carry up to thirty pounds occasionally, • Occasional bending, reaching, climbing on step stool, lifting, • Able to stand for up to 8 hours a day, • Frequent exposure to, and utilization of, computer, • Ability to lift and carry up to 30 pounds frequently., • Weekends, holidays, and Swing Shifts may be required