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Job Description Summary Job Description: Shift Supervisor is accountable for the physical/emotional safety of the environment while on shift. Additionally, the individual is responsible for leading the staff/resident teams utilizing the Tuckman model of supervision along with the MYSI standards (Eyes on, Ears on, Heart on)/ therapeutic approach in the Department of Education setting. The individual is accountable for staff engaging youth in any and/all education components throughout the school day and during after-school in terms of homework, tutoring and after-school programming. Moreover, the Shift Supervisor must ensure that the behavior management specialist team is positioned optimally to support youth in each educational component. Furthermore, the Shift Supervisor is responsible for the overall safety and movement of the resident/staff team to and from school. This includes timely arrival to school daily, and monitoring speed of agency vehicle/driving route (if applicable). This position offers a full-time, 40 hour-per-week, in person work schedule and is based in Staten Island. From time to time, this position requires work outside of normally scheduled working hours. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities • Demonstrates fidelity to the agency's service values and organizational imperatives., • Responsible for the full engagement of all residents in each educational component on a daily basis., • Ensures pat frisk are conducted twice daily to minimize the introduction of contraband into unit., • Ensure all tasks are completed prior to team’s departure, this includes but not limited to incident reports, daily log and log book, etc., • Must debrief the current/ incoming shift members each and every day without fail., • Responsible for the timely arrival of residents to and from school on a daily basis, including but not limited to driving routes/speed of vehicle (if applicable)., • Maintain a classroom environment that is conducive to learning throughout the school day., • Divides youth into small clusters to be supported by all school youth counselors throughout the day during classtime. All staff are required to complete daily index cards on youth assigned M-Fri to be collected and submitted to the office manager/ designated POC for documentation., • Responsible for supporting residents in completion of all daily school/other assignments/ tasks and support residents in creating a daily routine of studying both during and after-school., • Responsible for strategic positioning and engaged supervision of staff and residents in each classroom, during school hours., • Maintain all relevant certifications including but not limited to a clean/valid driver’s license, SCM certification, etc., • Additionally, beyond the aforementioned statements, perform any and all tasks as assigned by program leadership. Required Qualifications and Experience • Associate’s degree in human services or related field and a minimum of 1 year relevant experience working with vulnerable youth and families preferred -OR- a high school diploma and 2 years of relevant experience working with vulnerable youth, • Valid driver’s license, • Individual must be well versed in the MYSI approach/standards, TCI/ SCM/Other training specific to program, • Experience managing behavior utilizing the MYSI or other therapeutic approach, strong knowledge of programming and program protocol., • Strong communication skills, • Mature, responsible and effective communicator with proven ability to manage both upward and downward, • Attention to detail, • High level of integrity and independent thinker and doer, • Assumes responsibility for staff and residents during shift, • Leads by example Travel Requirements This position offers a full-time, in person schedule and is based in Staten Island and does require travel to other locations when needed. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job DescriptionGarden City, NY/Hybrid Salary Range: $40,000 - $55,000 The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank’s full range of products and services to address customers’ financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions. ESSENTIAL DUTIES & RESPONSIBILITIES • Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met., • Protect customer accounts and information by maintaining privacy and accuracy; strictly follow call authentication procedures., • Adhere to all applicable banking regulations., • Identify and escalate calls involving concerns or suspicious activities as appropriate., • Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners., • Document and address complaints promptly and effectively in accordance with complaint management policies., • Complete customer file maintenance, transactions, and requests in line with internal policies and procedures., • Maintain adherence to call quality and service standards., • Actively participate in call quality reviews and coaching sessions, implementing feedback to achieve or exceed individual and departmental objectives., • Inform customers about Apple Bank’s range of products and services., • Advocate for digital banking solutions to encourage customer self-service., • Ensure compliance with call classification wrap-up codes, sales call logging, and Calabrio metadata logging during every customer interaction., • Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services., • Perform additional duties and responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • A high school diploma or GED is required., • 0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications., • Strong interpersonal and verbal and written communication skills., • Exceptional customer service abilities., • Excellent analytical and problem-solving skills., • Bilingual proficiency in Spanish is considered an asset., • Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure., • Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint., • Knowledgeable in online and mobile banking platforms as well as bill payment services., • Maintains a positive, team-oriented attitude., • Capable of efficiently multitasking across various systems., • Willingness to work a flexible schedule, including evenings and weekends., • Ability to consistently adhere to a set schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job Description JOB DESCRIPTION JOB TITLE: SHIFT SUPERVISOR FLSA: NON-EXEMPT DIVISION: SERVICES - SECURITY REPORTS TO: SECURITY MANAGER LOCATION: BRIARWOOD (QUEENS) SALARY: $24 PER HOUR SUMMARY: The Shift Supervisor is responsible for performing work involving a variety of specialized assignments, and security systems in a 200+ bed men’s homeless shelter. Shift Supervisor reports to the Security Manager. Proof of COVID-19 vaccinations required. DUTIES & RESPONSIBILITIES: • Train new security/residential aide employees in all aspects of the facility., • Supervise and delegate tasks assigned to SSO/residential aides, drivers and kitchen staff working on assigned shifts, • Monitor access control, and ensure effective use of the magnetometer and x-ray machine, • Respond to incidents and utilize crisis management to protect the safety of the staff and clients, • Make rounds throughout the facility, and external premises to prevent, detect, deter, and report of hazardous situations, trespassers, and illegal activities., • Respond to emergencies in person throughout the building, and provide guidance and support to line staff and subordinates., • Complete monthly security reports, • Create incident reports and disseminate as appropriate, • Document in CARES and other Westhab protocols, • Facilitate process when EMS and NYPD are on site, • Conduct daily security and fire safety system inspections, • Fulfill all job responsibilities of a Client Care Monitor in their absence., • Adjust staff schedules due to sick calls, and unexpected staff shortages, • Maintain safety and security of clients and staff., • Provide crisis intervention when needed., • Assist Security Manager in preparing and executing fire drills., • Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy, • Attend and conduct various meetings and trainings as needed., • Check inventory of all assigned equipment daily, and investigate any discrepancies. Associates Degree in social services, criminology or related field; or equivalent experience required. A valid N.Y.S Security Guard License, Fire Guard License, and certified in Nonviolent Crisis Intervention (CPI). Must possess a general knowledge of security systems. Ability to solve problems; ability to make decisions based on factual information a must. Knowledge of video surveillance and fire detection / alarm notification system a must. Shift Supervisor must own their own vehicle and have knowledge of public transportation system. A home phone number is mandatory. Must be flexible on days and hours of availability. Must have shelter knowledge and be familiar with CARES and DHS shelter protocols AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR P1MQmCKwuZ

Job Description Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Responsibilities As a part of our dedicated team, Bilingual Drivers are responsible for operating SiteOne vehicles to deliver world class service and products to our customers. Drivers are responsible for loading and unloading trucks, in addition to working with teammates to ensure the branch is operating successfully. What you’ll do: • Load and unload products for deliveries, • Make deliveries and ensure product arrives undamaged, • Operate vehicle in accordance with local, state, and federal transportation regulations, • Perform job duties within our safety guidelines. Job duties include, but are not limited to:, • Lifting and managing heavy objects, • Working in all weather conditions (drivers must be prepared to work in hot and cold temperatures)., • Maintain and protect all property entrusted to you, • Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance, • Assist in maintaining the cleanliness of the store and other general duties while not driving Qualifications • Valid state driver’s license, • Driving experience, preferred, • Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred., • Ability to read and write to record and maintain daily records, • Ability to perform regular bending, lifting up to 50 lbs., stretching, and reaching both below the waist and above the head, • Ready and willing to learn and adopt new technologies and ways of working, • Knowledge of landscape, nursery, and irrigation products is a plus!, • Electric pallet jack and/or forklift experience is a plus! Starting at $18.47 an hour • Competitive Compensation, • Medical, Dental and Vision plans, • Paid Time Off, Paid Holidays, • DailyPay available!, • 401k with company match, • Tuition Reimbursement, • Lucrative Associate Referral Program, • Company Apparel and Work Boot Vouchers, • Opportunity for Advancement, • Paid Training and Business Certifications Available, • Free Counseling Services/Employee Assistance Program, • Life Insurance and Short- and Long-Term Disability Insurance, • Product Discounts SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams: • SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews, • SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.