Director of People and Culture
7 days ago
Rochester
Job Description Insero Talent Solutions has been retained by a premier client of the firm who is an industry-leading company based in Rochester, NY to recruit a Director of HR. Position Summary: The Director of HR exists to build and protect the people, standards, and culture that power the company's long-term success. This role is responsible for attracting, developing, and retaining high-performing Builders who take ownership, will lead by example, and take pride in their work, while owning the people strategy, leadership development, performance systems, employee retention, and HR compliance. The Director embeds the company's values, expectations, and performance mindset into every stage of the employee lifecycle, from recruiting and onboarding, development, recognition, and accountability. Along with partnering closely with Operations, Safety, Finance, and Legal to ensure standards are upheld as the business scales. The mission is to make our client a place where the right people thrive, leaders are built, standards are upheld, and teams are proud to represent without growth ever coming at the expense of culture, trust, or execution. The company's growth depends on the people they bring in and standards are upheld. The Director of HR ensures they consistently attract the right builders, develop strong leaders, and protect the culture. This role turns values into daily behavior, keeps performance expectations clear, and ensures growth Key Responsibilities: • Own and execute the enterprise People Strategy aligned to business goals, growth plans, and operating priorities., • Design and maintain organizational structure, role clarity, leadership expectations, and accountability frameworks., • Serve as a trusted advisor to the CEO and Executive Team on talent, leadership readiness, performance standards, and culture decisions., • Ensure the people strategy scales with the business without compromising culture, trust, or execution., • Own the company-wide performance management system, including role scorecards, goal setting, review cadence, and accountability standards., • Ensure clear performance expectations and consistent application of standards across leaders, teams, and regions., • Oversee employee relations processes, including investigations, corrective action, performance improvement, and terminations, in partnership with Operations leadership., • Ensure policies are applied fairly, consistently, and in alignment with company values and legal requirements., • Own and evolve all training and development programs, including onboarding, role readiness, leadership development, and competency frameworks., • Define leadership development pathways, succession plans, and leadership bench readiness for all key roles in partnership with executive leadership., • Own LMS strategy, content governance, development roadmap, and reporting to ensure training is measurable, scalable, and effective., • Own Individual Development Plans (IDPs) for administrative staff and department heads, ensuring development aligns with business and leadership needs., • Own Talent Acquisition strategy, systems, and standards to ensure consistent hiring quality aligned with company culture and performance expectations., • Ensure recruiting, onboarding, development, promotion, and succession operate as a connected talent pipeline., • Lead workforce planning efforts in partnership with Operations, Finance, and Executive Leadership to anticipate future talent and leadership needs., • Own HR governance, including policies, procedures, handbook oversight, and people-related compliance frameworks., • Ensure compliance with employment laws, labor regulations, union agreements, and HR documentation requirements in partnership with Legal and Finance., • Provide governance-level oversight of benefits administration, leaves of absence, payroll compliance, and employment practices., • Partner with Safety and Operations leadership to ensure people systems support safe and compliant execution, without owning jobsite safety operations., • Own HRIS, LMS, and people-technology strategy to support scale, accuracy, and visibility., • Ensure data integrity, reporting accuracy, system security, and efficient workflows across people systems., • Partner with Finance and Operations to align people data with workforce planning, forecasting, and business reporting. Qualifications/Requirements: • Bachelor's degree in Human Resources or a related field required., • SHRM-SCP, HRCI's SPHR/GPHR credentials are desired., • Executive-level experience leading HR, Talent, and People Operations in a growing organization., • Deep expertise in performance management systems, employee relations, and employment compliance., • Proven ability to build leadership development, training, and succession frameworks., • Strong judgment and discretion when navigating complex people and leadership decisions., • High level of systems thinking across HRIS, LMS, and people analytics platforms., • Executive presence with the ability to influence, challenge, and support senior leaders.