Front Desk Coordinator
5 days ago
Hoboken
Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar. About us: Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas. Culture: We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being: Driven: We are goal-oriented and results focused
Outgoing : We are passionate about our team and clients in everything we do
Problem Solving: We are scrappy problem solvers considering every option
Enthusiastic : We are warm and lead with positivity
Self-Aware: We understand our impact on others
Trustworthy: We are dependable and depended upon. We are strongest when we work together
Role: Glowbar is seeking a Studio Guide Responsibilities include (but are not limited to): Care for clients: Create a safe space for clients to navigate through our modern experience
Guide clients through check-in and retail check-out
Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
Provide clients with product knowledge and at-home routine suggestions
Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions
Care for our team: Provide feedback to management on progress and challenges, paired with suggestions
Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
Assist Management in daily studio tasks and projects
Maintain front of studio retail inventory & operating supplies on regular intervals
Enhance and uphold standards, policies & procedures through various means of communication
Assist with social media on an as-needed basis
Participate in events onsite/offsite
As a Studio Guide, you excel at and embody the below qualities: Dedication to helping people
Exemplary team player
An entrepreneurial and positive spirit
Value honesty and integrity in the workplace
Commitment to improving personal performance
Professionalism and pride in your place of work
Excellent communication skills
Knowledge of how to market and bring existing and new clients coming back
Qualifications : 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
Must love hospitality and interacting with customers
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
Passion for beauty, skincare, learning and trying new things every day!
Perks we are really proud to offer: Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include… Medical, dental and vision insurance largely paid for by Glowbar
Paid Time Off
Paid Sick Leave
Paid Holidays
Short and Long Term Disability Insurance
Life Insurance
Commuter benefits
Accident and Critical Illness Insurance
Employee Assistance Program (EAP)
Annual Glowbar Membership with 2 guest passes
Employee discounts on retail product
Reliable schedules
Community giveback
Friends and family discounts
Team member referral bonuses
Career advancement and continuing education opportunities
Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more
Comp: $16-17 per hour
