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Job DescriptionDirector, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid–Senior (player/coach) Start: As soon as available Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance. The Opportunity This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership. What You’ll Do Own high-stakes customer programs * Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion. * Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables. Run cross-functional execution (and jump in when needed) * Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars. * Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs. Be the primary customer interface * Manage executive-level relationships and day-to-day stakeholders. * Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment. Convert insights into product leverage * Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs. * Partner with Product to shape what becomes “standard” vs. bespoke. Drive retention and growth * Own renewal readiness, account health, and expansion opportunities. * Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.). What Success Looks Like (First 6–12 Months) * Customer programs are delivered on-time, with clear outcomes and high satisfaction. * You’ve built repeatable delivery motions that reduce rework and improve predictability. * Key accounts expand through renewals + additional scope, driven by demonstrated impact. * Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution. What You Bring (Required) * 6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar. * Demonstrated strength in program/project management across cross-functional technical teams. * Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines). * Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives. * Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope). * Highly organized, proactive, and effective in fast-moving, build-as-you-go environments. Nice to Have * Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.). * Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation). * Exposure to regulatory, compliance, or procurement considerations that influence adoption. * Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs. Compensation & Benefits Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.