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• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35, • Standard Work Schedule: Core business hours Monday-Friday, schedules vary, • Building: 3 Columbus Circle, New York, NY 10019 The Revenue Cycle Manager (Outsourcing) is responsible for direct oversight of the outstanding receivables that have been referred to an outside vendor and the FPO outsourcing team. The Manager is responsible for units and vendor performance, work quality, efficiency, and compliance with policies and regulations. Responsibilities Operations • Manages the outsourcing unit for CUIMC, including the College of Dental Medicine (CDM), and leads a team of four Outsourcing Coordinators. Oversees and monitors daily operational workflows, work queues, and related programs to ensure optimal efficiency and effective resource utilization. Continuously evaluates the need for new tasks, functions, or process improvements. Ensures adherence to established workpriority matrices and monitors workqueue inventory to confirm timely followup on accounts. Proactively identifies potential backlogs and advises Directors on appropriate mitigation strategies., • The role involves supervising and assisting outsourcing coordinators in managing vendor performance, productivity, and quality, as well as monitoring staff performance within the outsourcing unit. It includes developing guidelines for prioritizing work activities and optimizing work queues. The position also entails evaluating the effectiveness of workflows and implementing quality control measures and audits to ensure compliance and operational efficiency., • Supports vendor negotiation activities and coordinates the purchase order process. Reviews, audits, and prepare vendor invoices for approval and payment., • Manages vendor system access and training, ensuring appropriate onboarding, ongoing education, and compliance with institutional standards., • Conducts analysis and provides reporting to Directors on referrals, contingency fees, receivables aging, and other operational metrics to identify efficiencies, trends, and opportunities for improvement., • Maintains and updates policies and procedures, ensuring they are clearly communicated, understood, and consistently followed by both internal staff and external vendor partners., • Serves as the primary liaison between departmental leadership and the billing vendor on all revenue cycle and accounts receivable-related matters., • Oversees special projects and escalated issues, providing resolution for highercomplexity items raised by vendor(s) or internal staff., • Regularly evaluates workqueues to ensure they accurately capture required activities, analyzes inflow for issues and trends, and collaborates with management and departments such as IT to resolve systemic issues. Reviews, understands, and communicates payer industry standards, policies, and other changes. Stays apprised of payer process changes., • Serves as the subject matter expert responsible for troubleshooting, analyzing, and performing resolution management for accounts receivables., • Implement approved quality and audit control measures to achieve compliance and optimum efficiency., • Reviews denial reports for trends and research denials. Identifies root cause and prepares issues for escalation., • Works collaboratively with clinical departments and vendor(s) to establish effective communications to further the efficiency of the revenue cycle process., • Serves as an individual or team contributor towards achieving established organizational goals across all Revenue Cycle units., • Collects and evaluates data to identify trends and gaps across Revenue Cycle processes. Uses analysis to make recommendations for improvements and optimization. Participates in improvement/optimization initiatives., • Direct oversight of assigned personnel and vendors. Manages and mentors vendors to onboard and train staff., • Promotes staff and vendor professionalism and performance with training and feedback. Promotes a culture of collaboration, facilitating continuous process improvement and professional development., • Oversee team performance, ensuring productivity and quality benchmarks are consistently achieved., • Evaluates staff performance and takes corrective action in accordance with departmental HR guidelines. Review staff productivity and quality measures. Administer improvement plans as required., • Lead regular team meetings to discuss updates, address challenges, and reinforce best practices., • As a member of the management team, performs other tasks, assumes additional management or supervisory responsibilities within the Revenue Cycle Department as assigned., • Represents the FPO on committees, task forces, and work groups as assigned. Please note: While this position is primarily remote, candidates must be in a Columbia University-approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the responsibility of the employee and will not be reimbursed by the company. Minimum Qualifications • Requires a bachelor's degree or equivalent in education and experience., • Minimum of 4 years' related experience in a physician billing or third-party payor environment., • An equivalent combination of education and experience may be considered., • Demonstrated intermediate skills in problem assessment, resolution, and collaborative problem solving in complex and interdisciplinary settings, including strong proficiency in healthcare and payer guidelines as it pertains to insurance verification., • Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations., • Ability to work independently and follow-through and handle multiple tasks simultaneously., • Excellent verbal and written communication skills., • Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required, and an ability and willingness to learn new systems and programs., • Must be a motivated individual with a positive and exceptional work ethic., • Demonstrated intermediate proficiency in health insurance eligibility as it pertains to Medicare and Medicaid regulations, insurance, and managed care reimbursement concepts and overall operational impact., • At least 2 years of direct supervisory experience is preferred. Patient Facing Competencies Minimum Proficiency Level Accountability & Self-Management Level 3 - Intermediate Adaptability to Change & Learning Agility Level 3 - Intermediate Communication Level 3 - Intermediate Customer Service & Patient Centered Level 3 - Intermediate Emotional Intelligence Level 3 - Intermediate Problem Solving & Decision Making Level 3 - Intermediate Productivity & Time Management Level 3 - Intermediate Teamwork & Collaboration Level 3 - Intermediate Quality, Patient & Workplace Safety Level 3 - Intermediate Leadership Competencies Minimum Proficiency Level Business Acumen & Vision Driver Level 1 - Introductory Performance Management Level 2 - Basic Innovation & Organizational Development Level 1 - Introductory Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Product Manager (Automotive Fluids/Chemicals; Business dev exp req) Location: Cicero, IL (Hybrid/Remote Flex Eligible) Salary: $125,000 - $150,000 + 10%-15% Bonus Benefits: Health, Dental, Life and AD&D, 401k w/ match, PTO, Mileage Allowance, Job Type: Full-Time Typical Hours: Monday – Friday Travel: Up to 60% including national travel for tradeshows and account meetings Start Date: ASAP Sponsorship is not available Relocation assistance is negotiable Product Manager (Automotive Fluids/Chemicals; Business dev exp req) Description Our client in the petroleum distribution sector is seeking a Hybrid Product Manager to lead the launch of a new line of lubricants and functional fluids products. Based in Cicero, IL, this high-impact role blends business development with product strategy and development. Ideal candidates will thrive on building new categories and taking new products to market. You’ll lead business planning, support product development, and analyze market trends to expand sales across industrial and consumer sectors. To succeed, you’ll need hands-on business development experience and a track record of successful product launches, as well as strong execution, strategic thinking, and a willingness to travel. Ideal candidates enjoy building and launching new product strategies from the ground up and thrive in a hands-on, operations-driven environment. This is an exciting opportunity to shape a new product division from the ground up in a nimble and fast-moving environment with strong growth potential. Product Manager (Automotive Fluids/Chemicals; Business dev exp req) Responsibilities • Lead market analysis to identify opportunities and product segments, • Analyze sales performance and market trends to refine go-to-market strategies, • Translate category insights into executable product launch plans, • Collaborate on new product development with internal teams, • Partner with procurement to assess raw material needs, • Develop and execute business development strategy across B2B and retail channels, • Build go-to-market plans aligned with margin and cost targets, • Collaborate across marketing and sales for product rollout, • Travel nationally for product launches, trade shows, and meetings, • Execute margin strategy and cost analysis for product lines, • Guide regulatory and compliance steps for product approval Product Manager (Automotive Fluids/Chemicals; Business dev exp req) Qualifications • 5+ years of business development or product management experience required, • Experience launching new consumer products required, • Automotive fluids or chemical product knowledge required, • P&L and cost analysis experience required

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re building a new Partnerships Engineering team, and we’re looking for a front-line Engineering Manager to help shape it from the ground up. This team sits at the intersection of Engineering, Strategic Partnerships, and Product. The scope spans early technical validation, hands‑on integration delivery, and longer‑term platform investments that make integrations repeatable, scalable, and easier for partners to adopt over time. As the Partnerships Engineering Manager, you’ll build and lead a dedicated Integration Enablement Engineering team that makes 1Password’s external partnerships and integrations successful - from first technical conversation through GA. This is a front-line engineering management role focused on turning partnership intent into real, shippable integrations, while systematically reducing bespoke work through shared infrastructure, tooling, and documentation. This is a remote opportunity within Canada and the US. What we're looking for: * Experience managing engineers in a front‑line role, with ownership over delivery, execution, and team health. * Strong technical judgment across APIs, SDKs, integrations, and distributed systems. * Experience working with/building technical systems spanning traditional SaaS infrastructure to AI-native applications. * Comfort operating in Strategic Partnerships‑adjacent environments and collaborating closely with partnerships, sales, and product teams. * Ability to balance short‑term partner needs with long‑term platform quality and leverage. * Clear, effective communication with both technical and non‑technical stakeholders. Bonus points for: * Experience building or scaling partner integration programs. * Familiarity with developer platforms, security products, or identity‑related systems. * Prior experience working directly with external partners or customers on complex integrations. What you can expect: Own technical partnership execution * Serve as the primary engineering owner for external partnership integrations, from discovery through GA launch. * Act as the technical counterpart in partnership discussions, validating feasibility, scope, and tradeoffs. * Support deal progression when needed through design proposals, architecture reviews, and technical assessments. Build and run the integration program * Establish and own an external integrations program that tracks work reliably across the full partnership lifecycle. * Define processes, roles, and execution models that enable multiple integrations to run in parallel without heroics. * Balance near‑term partner delivery with sustained investment in shared infrastructure and self‑service tooling. Lead partner integration delivery * Guide and support hands‑on integration work with partners, including direct consultation and building or extending first‑party components. * Ensure integrations are well‑designed, maintainable, and aligned with platform, security, and product standards. * Collaborate closely with Developer Platform and Cognition teams to land changes cleanly and sustainably. Raise the bar on documentation and enablement * Own engineering documentation that supports Strategic Partnerships, external partners, and internal engineers throughout integration work. * Build and maintain reference architectures, integration guides, and design patterns that reduce ambiguity and rework. Continuously improve how integrations work * Identify recurring integration patterns and turn them into reusable approaches. * Use proofs of concept to explore new integration models and reduce risk ahead of production investment. * Incrementally evolve integrations toward more plug‑and‑play, self‑service experiences. Ownership Areas * External partnership integration program * IDE integrations * Browser integrations * External partner integrations * Integration documentation and reference architectures USA-based roles only: The annual base salary for this role is between $190,000 USD and $258,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $172,000 CAD and $232,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

ABOUT THE JOB: The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently delivers strong customer outcomes across onboarding, adoption, retention, and expansion. This role is focused on team leadership, coaching, and operational excellence. The Manager will lead Customer Success Managers and Onboarding Managers, ensuring programs already in place are executed consistently and effectively while continuously improving team performance through data, coaching, and process optimization. This role is a huge builder Success in this role means leading a high-performing, utilizing and tracking data, metrics-driven CS team that delivers strong customer adoption, retention, and revenue outcomes while maintaining an exceptional customer experience. Demonstrated builder mindset with experience improving or scaling Customer Success programs, playbooks, or systems in growing organizations. This leader will also help evolve Tapcheck’s Customer Success motion by introducing scalable 1-to-many engagement strategies, leveraging automation and AI-driven insights to increase customer impact while maintaining operational efficiency. This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs. What You’ll Do: Team Leadership & Execution * Manage and develop a team of Customer Success Managers and Onboarding Managers responsible for onboarding, adoption, retention, and expansion across Tapcheck’s customer base. Serve as the day-to-day leader of the CS organization, ensuring consistent execution across customer engagement, account management, and lifecycle programs. * Coach team members on customer strategy, risk management, and expansion opportunities to improve retention and revenue performance. * Partner closely with the Director of Customer Success to execute CS strategy and operational priorities. Customer Outcomes & Portfolio Performance * Ensure the CS team consistently drives strong customer adoption, activation, and long-term value realization. * Monitor and manage key customer success metrics including GRR, NRR, product adoption, employee activation, and churn risk. * Support the team in identifying and mitigating at-risk accounts while driving expansion opportunities within existing customers. * Guide CSMs in delivering effective customer engagement strategies including QBRs, success planning, and value-driven conversations. Onboarding & Time-to-Value * Oversee Onboarding Managers responsible for customer launches, ensuring smooth implementation and fast time-to-value. * Support the team in managing complex customer launches, including integrations, payroll configurations, and data validation. Improve operational consistency across onboarding workflows and launch readiness. Operational Excellence * Drive strong execution of existing Customer Success playbooks across onboarding, adoption, retention, and expansion. * Ensure the team leverages dashboards, health scores, and customer data to prioritize engagement and mitigate risk. * Improve internal processes that help the CS team operate more efficiently and deliver consistent customer outcomes. Maintain strong cross-functional collaboration with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience. What You’ll Bring: * 6–8+ years of experience in Customer Success, Account Management, or post-sales roles in SaaS or fintech environments. * 2–4+ years of experience managing and developing Customer Success or account management teams. * Experience operating in high-growth startup environments. Skills (Must Haves) * Proven ability to drive customer adoption, retention, and expansion through strong team leadership and execution. * Experience managing CS metrics including GRR, NRR, adoption, churn risk, and portfolio performance. * Strong coaching and leadership skills with experience developing high-performing Customer Success teams. * Highly organized operator who can manage multiple priorities and ensure strong operational discipline across the team. * Comfortable working cross-functionally with Sales, Product, Support, Operations, and RevOps to deliver strong customer outcomes. * Highly data-driven operator with strong analytical skills and the ability to translate customer usage data, engagement trends, and performance metrics into actionable insights for the team. * Experience leveraging CS platforms, analytics tools, and automation to manage customer health, forecast retention, and identify expansion opportunities. * Comfortable building and using dashboards, KPIs, and reporting frameworks to drive team accountability and improve customer outcomes. Leadership Traits * High ownership mentality with the ability to drive accountability across a team. * Strong communicator who can influence internally and represent the voice of the customer. * Thrives in fast-paced, high-growth environments with evolving priorities. At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, OR, OH, PA, RI, SC, TX, UT, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. * Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. * Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. * Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. * Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? * Competitive base * Flexible Time Off * Health Insurance * Dental Insurance * Vision Insurance * 401K Match Compensation: $140-150K + Bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google. Only U.S. based candidates will be considered as we are not currently hiring internationally Please note: As we are expecting more client accounts, we are slowly recruiting and would love to keep you in our talent pool for hiring needs in the near future. We are currently only reviewing resumes and screening applicants as we are NOT actively hiring for this role. If you'd like to be considered, we encourage you to apply! Job Summary: The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts. You will be the driving force behind the successful planning, execution, and delivery of client projects. Your responsibilities will include confirming project scopes, setting timelines, and managing budgets to ensure all deliverables are met on time and within budget. You will coordinate and collaborate with cross-functional teams, including creative, web/dev, paid media, PR, and integrations, to ensure seamless project flow and high-quality outputs. Additionally, you will serve as one of the primary points of contact for clients, maintaining clear and consistent communication to manage expectations and provide regular updates. By proactively identifying and mitigating potential risks, you will ensure that all projects align with client goals and SmartBug agency standards, ultimately contributing to client satisfaction and agency growth. To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results. As an Account Specialist, you will be measured on delivering the following: Client satisfaction (results, retention, awards, reviews, referenceable clients) Client effective billing rates (EBRs) Timely strategy delivery and execution \n Key Responsibilities: • Client Success, • Build and maintain strong relationships with clients, • Act as one of the main points of contact for your clients (along with your Account Strategist or Account Director), • Address client feedback and concerns around budget, timelines, and scope promptly, • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference, • Deliver consistent, world-class quality across all customer lifecycle campaigns, • Project Management, • Ensure all project deadlines are met and commitments are honored by maintaining rigorous schedules, proactively addressing potential delays, and efficiently managing resources to deliver high-quality results on time, • Communicate with clients and internal SmartBug teams via Teamwork, our project management system, • Confirm project scopes, objectives, and deliverables in collaboration with the SmartBug account team and clients, • Develop detailed project plans, including timelines, milestones, and budgets, to guide project execution, • Coordinate and lead cross-functional teams, ensuring effective communication and collaboration throughout the project lifecycle; this includes our creative department, paid media, public relations, integrations, and web/dev, • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project delivery, • Serve as one of the primary points of contact for clients, providing regular updates and managing expectations, • Conduct post-project evaluations to identify areas for improvement and implement lessons learned in future projects, • Handle various administrative tasks such as meeting coordination an setup and report preparation, • Set up documents and outline resources need to complete deliverables, • Maintain accurate and up-to-date client records in HubSpot, • Delivery Process, • Foster a collaborative and positive team environment, encouraging innovation and problem-solving, • Act as a liaison between clients and internal SmartBug teams, • Ensure all project deliverables meet quality standards and client specifications, • Ensure you follow processes that result in differentiated client results and quality, • Stay up-to-date with industry trends and best practices to continuously improve project management processes and methodologies Requirements: • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field., • Minimum of 2 years of experience in project management., • Experience working with project management tools, Teamwork.com a plus., • Proficiency in Google Suite., • High level of organization, attention to detail, and the ability to manage multiple priorities., • Ensure project deadlines are met and commitments are honored., • Understanding of the HubSpot ecosystem and basic digital strategies included but not limited to: social media, blogging, email marketing., • Strong work ethic with a positive and enthusiastic attitude., • Strong interpersonal skills and the ability to communicate with both clients and internal teams effectively., • Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values., • Strong problem-solving capabilities and the ability to navigate complex challenges., • High level of integrity, work ethic, and professionalism., • Passion for client success and a commitment to delivering outstanding results., • Curiosity and desire to learn, keeping up with industry trends., • Experience working remotely in similar roles is strongly preferred., • HubSpot essential certifications WHAT WE OFFER - PERKS! • Annual Salary between $50,000 - $65,000 DOE, • Health insurance with company contribution, • Paid maternity and paternity leave, • Paid vacation, • Paid time off, • 4-week paid sabbatical every 5 years of employment, • Monthly remote work allowance, • 401(k) with employer matching, • Flexible spending plan, • Company-funded short-term disability and life insurance, • Long-term disability, • Annual leadership conference, SmartBugaPalooza, • Training budget, • The flexibility of working remotely, • MacBook Air issued to you at time of hire \n$50,000 - $65,000 a year\n

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We're thrilled to be scaling out a new team at 1Password to keep our customers secure as they adopt AI, and we're looking for a Senior Developer to join us. This is a unique opportunity to define innovative ideas, shape our technical direction, and contribute to the execution of greenfield projects in the rapidly evolving field of AI. We’re ___ for how AI and agentic workflows are secured. Our current focus is on access management for AI agents, ensuring they can safely and seamlessly interact with other software and systems while keeping the credentials used in this exchange secure. We work across a wide-ranging tech stack in a fast-moving space. Our projects span across client-side and system-level logic to back-end systems. You’ll bring a breadth of experience that allows you to quickly jump in new tech stacks and domains and help us create and shape new products and features for this emerging market. This is a remote opportunity within Canada and the US. What we're looking for: * You have 2+ years of experience in software development * Experience with a modern backend language (e.g. Go, Node.js, Ruby, or Python). * A drive for and proven experience in software development best practices, and coding standards * You enjoy solving moderately complex problems with a demonstrated ability to tackle problems and propose effective solutions * You like communicating and collaborating and can demonstrate experience in working effectively with team and communicating technical concepts to non-technical cross-functional partners * You’re passionate about testing methodologies and debugging techniques to ensure high-quality code Bonus points for: * Strong understanding of authentication, authorization, and identity concepts (OAuth, OIDC, scoped access, policy enforcement) * Familiarity with MCP servers * Some experience with Kotlin, Swift, Rust, JavaScript, Go, or related languages. Or a demonstrated ability to pick up new languages quickly. * Experience working with distributed systems at scale, demonstrating best practices around monitoring, observability, performance and reliability What you can expect: * Code, test, debug, deliver and maintain production software systems for new and existing product features * Collaborate with cross functional teams and/or stakeholders throughout the development cycle to ensure smooth releases * Work with your teammates and project manager to communicate technical requirements to stakeholders and solve technical problems in a scalable and realistic way * Mentor junior and new team members by helping them understand team expectations, providing technical guidance, sharing knowledge, and engaging in pair programming sessions * Participate in planning by identifying major tasks and breaking down, estimating, and planning work * Write comprehensive tests during various stages of the development cycle, ensuring code is functioning as expected * Review code for others to maintain high code quality, knowledge share within the team, and support creating a safe environment of giving and receiving feedback * Generate and review documentation on code processes to ensure scalability * Stay informed about the latest industry trends, technologies, and best practices in development * Be available for on-call rotational work to ensure uninterrupted support and resolve emergencies USA-based roles only: The annual base salary for this role is between $123,000 USD and $172,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $111,000 CAD and $155,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Principal Developer leading AI and Developer teams will report to the VP of Engineering and play a pivotal role in shaping 1Password’s technical integration strategy with the broader security ecosystem. This leader will evaluate and define integration paths with key partners, design reference architectures, and prototype next-generation solutions that extend 1Password’s platform capabilities into emerging domains such as agentic AI architectures, emerging communication protocols (e.g., MCP, A2A, ACP, et al.), browser, and runtime-based security controls. This is a highly technical role that sits at the intersection of developer and agentic solutions, architectural decision making, and R&D advancements. This role will closely collaborate with Engineering, Security, Product, Business Development, and the Go To Market teams to identify high-impact integration opportunities, validate technical feasibility, and build partner-ready pre-production proof of concepts that demonstrate differentiated value. The outcome of this role is to ensure 1Password leads the evolving identity and security ecosystem, proactively shaping today and tomorrow. This is a remote opportunity within Canada and the US. What We’re Looking For: * 15+ years of experience in software engineering or solutions architecture, with at least 5 years designing and implementing complex integrations in SaaS, identity, or cybersecurity. * Deep technical knowledge of identity and access management standards and protocols (e.g., SAML, OIDC, SCIM, OAuth2, JWT, session termination patterns). * Hands-on experience building integrations with major cloud platforms (e.g., AWS, GCP, Azure) and/or security tools (e.g., SIEM, SOAR, IdPs). * Demonstrated ability to prototype and deliver working software in languages commonly used for integration (e.g., Go, Python, TypeScript). * Proven ability to work cross-functionally with Engineering, Product, and GTM teams to translate partner opportunities into technical outcomes. * Strong communication skills with the ability to represent technical strategy to executives, partners, and customers. Bonus Points For: * Familiarity with confidential computing, secure enclave design, browser extension/runtime modification, and AI agent architectures a strong plus. What You Can Expect: * Integration strategy: Define and prioritize integration paths with strategic partners across the identity, security, and developer ecosystem (e.g., Identity Providers, Identity Governance & Administration, SIEM/SOAR, AI toolchains, cloud providers, et al.). * Prototype (POC) / pre-production development: Rapidly design and prototype advanced integrations such as MCP server connectors, ephemeral credential brokers, and agentic AI security workflows. Demonstrate end-to-end feasibility and serve as a technical proof point for productization. * Reference architectures: Develop reusable reference architectures and integration blueprints (e.g., SAML/OIDC flows, SCIM provisioning, OAuth2 JIT token issuance, agent-to-vault credential brokering). Ensure these patterns are secure, scalable, and align with 1Password’s identity security principles. * Cross-Functional collaboration: Partner closely with Engineering, Security, Product, and Business Development teams to translate integration opportunities into impactful product outcomes. Provide technical credibility in partner conversations. * Innovation leadership: Push the envelope, expanding how 1Password further delivers differentiated industry leading value to the security ecosystem. Explore novel use cases around PAM-in-the-browser, confidential computing for session management, and AI-driven security automation. * Technical evangelism: Represent 1Password’s integration vision in technical forums, with partners, and at industry events. Build trust with external architects and engineering leaders by engaging at a deep technical level. * Scalability and security: Ensure all integrations meet high standards for security, performance, and maintainability. Act as a subject matter expert on integration security models, including token management, encryption, and identity lifecycle management. USA-based roles only: The annual base salary for this role is between $291,000 USD and $437,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $240,000 CAD and $360,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. This posting is for an existing vacancy. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users through onboarding, training, and ongoing engagement at our Strategic Accounts. The overall mission of this role is to develop deep and personal relationships with our user base, driving user adoption across the organization and ensuring retention, verified business value, and renewal of each account. We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our entire Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day one. • Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings, • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD, • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD, • Identify and illuminate customer success stories and examples of AcuityMD ROI, • Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions, • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD, • 5-7+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry, • You’re able to develop close personal relationships with customers and colleagues through empathy, • You are a patient and active listener, • You’re proactive and self-driven, and bring infectious energy and resiliency, • You are an excellent verbal and written communicator (email & PPT), • You’re highly organized with ability to multi-task and prioritize different assignments, • Analytical background with experience with SQL or other query-based language AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE Range: $160,000 - $210,000 You must have an eligible work permit in the USA to be considered for this position • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health)., • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities., • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees., • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work., • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents., • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement., • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings., • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

• Flexible position with option to work In-person (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY) or fully remote, • Large equity stake + competitive salary + benefits, • Will work directly with the VP build the CS function from ground up, • Full-cycle customer success including onboarding, implementation, expansion, and retention, • You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers, • You are passionate about evangelizing the customer marketing/product marketing space, • You are empathetic and highly driven to make customers successful, • You understand how customer pain points can help drive product development and business growth, • You have excellent project management and communication skills, and are confident juggling many high priority customers, • You’re highly adaptable, easily acclimating to a growing startup environment, • You have a growth mindset and view setbacks as learning opportunities, not failures, • You’re excited to create, shape and improve new processes and workflows, • You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions, • You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike, • Be the primary point of contact for new customer implementations, including managing various stakeholders, client expectations, scope, and success criteria, • Drive onboarding by running training sessions for end users across marketing, sales enablement, and content to ensure they see maximum value out of UserEvidence, • Learn the product inside and out to be a trusted advisor to our customers, • Drive adoption, retention, and expansion for existing client base, • Identify new expansion and cross-sell/upsell opportunities, partner with Sales counterparts to close renewal deals, • Proactively identify customers who aren’t maximizing their usage and create action plans to reach success, • Find repeatability in processes and build documentation to help scale the CS/AM function, • Build self-serve materials (help articles, video tutorials, and more), • 3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment, • Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk), • Strong presentation skills - ability to command a room of C-levels and ICs alike, • Strong empathy and ability to connect with others and understand their situation, • Intellectual curiosity - you have the ability to create, understand systems, and experiment/tinker to figure out better ways of doing things, • Competitive comp, bonus, and equity plans, • Flexibility to ber in person (in San Luis Obispo, Nashville, Denver, SLC, Jackson Hole) or fully remote, • Health+Dental+Vision Insurance for you (and any dependents), • Incredible training and career growth opportunity

About Instruqt At Instruqt, we believe the future of enterprise growth will be built on experience, not explanation. We power hands-on product experiences for developer-first software companies like Elastic, MongoDB, Datadog, and HashiCorp. Our platform helps marketing, sales, and education teams turn product adoption into revenue acceleration. We are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption. Location: Remote (US, Canada) - East Coast Preferred We are now hiring a Senior Customer Success Manager / Architect to help drive expansion, retention, and measurable ROI across our strategic customer base. The Role This is not a traditional “check-in and QBR” CSM role. This is a revenue-impacting, expansion-focused, value-driven role responsible for: * Protecting and growing $50K–$500K+ ARR accounts * Driving measurable adoption across GTM teams (Marketing, Sales, Education) * Own the customer journey from Onboarding to Expansion * Proving ROI in business terms * Turning champions into advocates You will manage a portfolio of developer-first software companies and serve as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders. What You’ll Own: * Retention & Health * Maintain >95% gross retention across your book * Identify churn risk early (budget, adoption gaps, technical blockers) * Drive executive alignment and renewal strategy 120+ days in advance 2. Expansion Revenue * Drive land → expand motion across GTM departments * Identify upsell opportunities tied to: * Increased usage * New use cases (Marketing → Sales → Education) * Strategic initiatives * Partner with AEs to close expansion deals ($50K–$500K+ ARR) 3. Adoption & Time-to-Value * Own onboarding for strategic accounts * Ensure successful adoption and utilization of new product and feature releases. * Reduce friction in content creation and scaling 4. ROI & Executive Alignment * Quantify value with your customers in terms of: * Reduced churn * Increased pipeline * Higher win rates * Faster onboarding * Run executive QBRs tied to measurable business impact 5. Advocacy & Champions * Develop multi-threaded relationships * Cultivate referenceable customers * Contribute to case studies and referrals What “Great” Looks Like: In your first 12 months, you will: * Maintain 95%+ logo retention * Contribute meaningfully to 120%+ NRR * Drive at least 2–4 expansion motions across your portfolio * Elevate conversations from “lab usage” to “revenue impact” * Build trusted advisor relationships with Director+ level stakeholders Who You Are: Experience * 5+ years in Customer Success, Account Management, or Strategic Consulting * Experience managing $100K+ ARR SaaS accounts * Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred) * Comfortable working with Sales Engineers and technical stakeholders Skills * Strong business acumen, can tie product usage to revenue impact * Confident in executive conversations * Data-driven and analytical * Expansion-oriented mindset * Clear, structured communicator Bonus * Experience supporting Marketing or DevRel teams * Familiarity with developer tools * Background in technical education or enablement * Sales or Sales Engineering experience Why This Role Matters Instruqt’s growth depends on: * Expansion inside existing accounts * Increased product adoption across GTM teams * Clear ROI storytelling * Strong champions who bring us into new companies Customer-centricity is central to our growth strategy. This role is critical to unlocking the next stage of expansion. Compensation * Competitive base salary * Performance-based variable tied to retention and expansion * Equity participation * Remote-first culture * High-impact, high-visibility role If you want to build category-defining customer relationships at a company shaping the future of product adoption, we’d love to talk. Your application has been successfully submitted!

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the Seattle area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Each lead that you add to your account will be assigned to a sales manager to call and follow up with the customers via phone calls. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's so

National Account Manager - Industrial Enduser Team - GP PRO (Remote Role).

Territory Account Manager - Remote.The Territory Account Manager (TAM) is responsible for business development within their assigned geographical territory.The TAM will focus regionally on small/mid-level pharma, maintenance and growth of select established accounts, and channel partner relationship

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At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more. You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment. Key Responsibilities: The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment. Program Ownership and Management The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes: • Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention., • Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise. Stakeholder Collaboration and Alignment The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with: • Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs)., • External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes. Customer Needs Assessment and Value Realization The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves: • Engaging with customer stakeholders-from senior staff to Braze end users-to understand their business and technical goals., • Driving customers to realize fast time-to-value by implementing best practices and strategies., • Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI., • Advocating customer business use-cases to product development. Enhancing Experience and Enabling Users The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include: • Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement., • Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion., • Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation., • Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders. What You'll Do:, • Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations., • Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities., • Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation., • Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects., • External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline., • Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment., • Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs., • Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations. Who You Are: The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes: • Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.)., • Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience., • Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them., • Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes., • Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment., • Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails. Qualifications:, • Education: Bachelor's degree or equivalent experience in a relevant field., • Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming., • Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity, • Retirement and Employee Stock Purchase Plans, • Flexible paid time off, • Comprehensive benefit plans covering medical, dental, vision, life, and disability, • Family services that include fertility benefits and equal paid parental leave, • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend, • A curated in-office employee experience, designed to foster community, team connections, and innovation, • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching, • Employee Resource Groups that provide supportive communities within Braze The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Senior Manager of Career Counseling Cooley is seeking a Senior Manager of Career Counseling to join the Professional Development team. Hybrid Schedule: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office. Position summary: The Senior Manager of Career Counseling will build and lead the Cooley Career Counseling Office, a resource hub that will be designed to support attorneys who are exploring or preparing for career paths beyond Cooley. This role will serve as a trusted resource for career navigation, providing personalized job search support and tools, connection to external opportunities, and curated programming to help attorneys identify and pursue fulfilling next steps. The ideal candidate is a thoughtful advisor with deep knowledge of legal and adjacent career paths, legal recruiting, strong communication skills, and a passion for supporting lawyers through meaningful professional transitions. This role offers the opportunity to shape and lead a new high-impact resource within the firm and work with attorneys at pivotal moments in their careers. Specific duties include, but are not limited to, the following: Position responsibilities: OneonOne Career Counseling: * Provide confidential advising to attorneys exploring roles outside of the firm, including inhouse, public sector, nonprofit, and alternative legal or business paths * Guide attorneys through career exploration, decisionmaking, and transition planning * Offer tailored feedback on resumes, LinkedIn profiles, personal narratives, and jobsearch strategy * Provide mock interview practice, preparing attorneys for each stage of the hiring process, from screening interviews to seniorlevel negotiations Job Board Management: * Manage and expand a curated job board featuring inhouse roles, government positions, secondments, and alumnisubmitted opportunities. * Develop relationships with legal recruiters, inhouse counsel, and alumni to source new postings. * Facilitate introductions and connections when appropriate. Panels, Programs & Workshops: * Create careerfocused programs such as: * Panels featuring alumni and clients in various industries * Webinars on transition strategy (e.g., inhouse expectations, business acumen) Secondment Program Support: * Maintain a secondment interest list * Work with the Associate Director of Legal Talent who manages the secondment program to facilitate the identification, deployment, and reintegration of secondees Alumni & Client Relationship Integration: * Partner with the Marketing team to connect departing attorneys to the firm's alumni support team. * Collaborate with the Business Development team to identify opportunities where the Career Counseling Office can enhance client engagement, for instance, by helping clients source talent from among attorneys already known to be exploring external opportunities * Make career support services available to Cooley alumni Market Intelligence & Reporting: * Track evolving hiring trends in inhouse departments and legal markets * Share insights with Legal Talent and firm leadership to shape strategic planning * Maintain metrics on counseling volume, outcomes, and placements Other: * Serve as supervisor and mentor to direct reports * Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests * Support business professional development and continued educational opportunities * In collaboration with Director of Associate Development and HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events for those reporting to this role. * All other duties as assigned or required Skills and experience: Required: * After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications * Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 7+ years of experience in one or more of the following with 2+ years exempt/management experience in applicable field: * * Attorney professional development * Career counseling/coaching * Attorney recruiting * In-house or law firm practice * Alumni relations or legal career services * Demonstrated experience advising lawyers on career transitions, ideally including in-house moves * Familiarity with legal markets, legal operations, and corporate hiring needs Preferred: * Bachelor's and/or JD Degree * Supervisory experience Competencies: * Professional demeanor and the ability to use initiative, diplomacy and tact * Ability to make independent judgments/decisions based upon a set of principles rather than rules * Ability to act as a trusted, neutral advisor, earning confidence from lawyers and leadership * High emotional intelligence and strong discernment around sensitive career conversations * Strategic thinking around attorney development, transitions, and long-term talent strategy * Deep knowledge of legal career paths-both within and outside of law firms * Experience coaching or advising lawyers, ideally including those transitioning to in-house roles * Excellent written and verbal communication; ability to provide direct yet supportive feedback * Skilled in resume editing, interview coaching, and narrative development * Ability to establish relationships across practice groups, seniority levels, and offices * Comfort interacting with alumni, clients, and external partners * Strong aptitude for developing educational programs, workshops, and resources * Organizational skills to manage multiple counseling relationships and track data * Demonstrated ability to handle highly sensitive information discreetly Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $155,000 - $225,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team. About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a 'one-firm' culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do. *Hybrid Schedule Philosophy: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for most employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office. Your supervisor will share more details about the hybrid schedule expectation for this role. Position summary: The Director of IP Operations is responsible for oversight of all aspects of IP operations (including applicable IP business professional management) within the IP operations teams. This role also drives IP Best Practice (BPC) initiatives as well as new and continuous learning and professional development opportunities for practitioners and business professionals. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Operations: • Systematically review processes and systems that support the Patent and Trademark, Copyright, and Advertising (TCA) practices. Identify issues, compliance, other risks and team priorities and propose process and systems improvements, • Develop methods for conducting quality control review of Patent docketing processes to ensure accuracy, consistency and adherence to the rules of 37 C.F.R., TMEP, and foreign national patent offices to ensure compliance with practice and firm risk management guidelines, • Monitor, review, and recommend new materials and resources that have the potential to improve management of the practices or to assist the practitioners/fee-earners/lawyers in providing enhanced service, • Interface with other firm departments to determine best practices and implement efficient workflow and integration points that will make the daily functions of the IP Services more efficient and will enable better collaboration as it relates to intakes and transfers, disengagements, electronic file management, and supporting marketing and business development initiatives, • Oversee IP systems team, including responsibility for the efficient operation of the IP Management System and other systems and software supporting IP Services, and the Patent and TCA practices, • Work collaboratively with Legal Intelligence, Technology, and Practice Innovation teams to ensure technology and specialized resources are adequately vetted, costs considered, and that IP Servies and Patent and TCA practitioners have the resources they need, • Effectively delegate tasks across the direct report manager and supervisor teams, • Establish accountability processes to ensure efficiency and accuracy of services provided, • Develop matrices to measure, evaluate and report on the effectiveness of the operations teams, • Coach and develop direct report managers and supervisors to achieve high client service and operational quality, consistency and high-level customer service, • Manage fixed fee and flat fee billing structure, analysis of costs, competitive data, and realization tracking making timely recommendations for change and improvement, • Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes, • Lead practice, policies and procedures trainings and related trainings for new group intakes Best Practices (BPC): • Drive all functions of the US Patent Best Practices Committees with guidance from the Committee Chairs and Director of IP Services. Engage all members of BPC to maximize their contribution to the Committee, • Develop and coordinate methods to ensure implementation of BPC policies and directives, collaborating with the Patent Leadership Committee, practice group Resource Attorneys, the Director of IP Client Service, and IP Services management, • Facilitate patent and/or TCA Resource Attorney utilization by raising awareness about the purpose and focus of the role and by ensuring questions, requests, and projects that fall outside of the scope are directed and handled by the appropriate individual(s), • Responsible for all new (in collaboration Legal Talent and the applicable Resource Attorney/BPC) IP timekeeper/fee-earner supplemental orientation and onboarding, • Ensure that both practice-specific content and procedural training is effective, timely, complete and in compliance with IP procedures and BPC practices IP Services learning and development: • Ensure that substantive training and development materials and learning paths created by various IP managers and supervisors is consistent and aligned with department goals, • Collaborate with the Director of IP Client Service and IP Services management regarding course and curriculum content and effectiveness. Attention is to be given both at the specialist group level as well as to individual IP practice team assistants, trainees, and specialists. The goal of this program is to develop and retain highly qualified and efficient staff specialists who provide superior client service, • Work closely with HR, including the Associate Director of Development & Coaching (Business Professionals), to develop and monitor soft skills training and learning paths offered by HR. Promote business professional coaching offered through HR Local office IP support: • Serve as local office IP Services management resource overseeing daily operations to ensure group-wide services are effective, • Proactively engage with practitioners and business professionals, developing working relationships to be an effective gateway to all services of the IP Services department, • Assist with troubleshooting issues and work closely with IP Management team to provide responsive and efficient people or systems support to meet practitioner and client needs General responsibilities: • Prepare and deliver oral and written communications that are concise, convey tenacity, enthusiasm and innovative thinking, • Perform as a strategic partner to nurture new ideas and concepts. Identify, lead and manage innovative approaches to business challenges and work with the Patent Leadership Committee, IP Management, BPC and other departments to evolve operations and system processes that increase efficiency and mitigate risk, • Moderate and facilitate meetings comprised of IP partners, associates, practice group professionals and other administrative personnel; set and manage realistic expectations for project deliverables; put ideas into a practical context and coordinate efforts of multi-disciplinary teams to meet project deliverables, • Continuously review productivity and efficiency of employees; coordinate with HR to recommend educational opportunities to provide training that will enhance employee performance, • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Review and process time logs as needed (pertains to non-exempt direct reports), • Participate in hiring, performance appraisals, counseling, terminations and other employee lifecycle events in conjunction with HR, IP Senior Staffing & Employee Resource Manager and direct manager, • Keep Director of IP Services apprised of all business professional and management performance problems (managed day-to-day by the HR Business Partner, IP Senior Staffing & Employee Resource Manager, and direct manager), • Work closely with HR, Director of IP Services, IP Senior Staffing & Employee Resource Manager, and direct reports to ensure all performance concerns are properly documented and addressed, • In coordination with HR, prepare and maintain detailed and timely performance counseling notes, • Immediately report all risk management-related concerns following proscribed risk reporting process detailed in both the Patent Policies & Procedures and TCA Manuals, • Independently manage and work collaboratively on special projects, • Provide backup to IP management team members, as required, • Work within the guidelines of established IP principles and practices, • All other duties as assigned or required Skills & experience: Required: • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, • Ability to work extended and/or weekend hours, as required, • Ability to travel, as required, • Bachelor's Degree or creditable experience, • Minimum 10 years' directly applicable IP experience with 5+ years' experience at a manager level with a professional services firm, preferably a law firm, • Proven experience managing, developing and mentoring managers and teams across functional areas of responsibility, • Project management experience, • Proven ability to identify and analyze complex issues and problems in management areas, and recommend and implement effective solutions Preferred: • Experience in a professional services or law firm environment, with proven ability to coach and motivate, • Experience researching IP status and history in PTO databases, including USPTO systems (PatentCenter, TSDR), WIPO Patentscope and Madrid Monitor, the EPO Patent Register, and EUIPO eSearch, as well as public databases in other jurisdictions, • Possess working knowledge and keep abreast of rules according to USPTO procedures, 37 C.F.R., the Manual of Patent Examining Procedure (MPEP) rules, and the Trademark Manual of Examining Procedure (TMEP) Competencies: • Work effectively and collaboratively as a team leader and member, • Interpret, clearly communicate and effectively enforce policies and procedures, • Maintain high standards for internal/external client service and quality control, • Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data (if applicable), • Inspire and lead in a way that gets the best contribution from a wide range of team members, • Champion and promote creativity and inclusion to help drive positive change, • Ability to work independently and under pressure/tight time constraints, • High aptitude for multi-tasking, • Creative and entrepreneurial approach to problem-solving and process improvement, • Strong analytical ability and implementation skills, • Strong project management skills, • Flexible and agile, ability to reprioritize with changes in the business, • Ability to meet deadlines and effectively complete operational and project-based assignments, • Strong initiative and a get-it-done attitude, • Excellent communication, interpersonal, leadership and management skills, • Customer service oriented, as demonstrated by strong attention to detail, organization and ability to prioritize work tasks and manage deadlines based upon internal and external client needs Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $220,000 - $270,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 25 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Senior Software Engineer Cooley is seeking a Senior Software Engineer to join the Practice Engineering team. About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a 'one-firm' culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do. Hybrid Schedule Philosophy: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office. Position summary: As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law. Cooley Innovation embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, under the supervision of the Senior Manager of Software Engineering and working in conjunction with a development team, the Senior Software Engineer will create user information solutions by developing, implementing, and maintaining internet/intranet applications, leading a team of developers. Specific duties include, but are not limited to, the following: Position responsibilities: • Determine design methodologies and tool sets; compile programming using languages and software projects including designing and conducting tests, • Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle, • Integrate applications by designing database architecture and server scripting in addition to studying and establishing connectivity with network systems, search engines, and information servers, • Define site objectives by analyzing user requirements; envisioning system features and functionality, • Support and develop application developers by providing advice, coaching and educational opportunities, • Assist with Q&A and user acceptance testing to ensure applications can be used easily, quickly and accurately, • Consult manuals, periodicals and technical reports to learn new ways to develop programs and maintain existing skills and knowledge, • Serve as a member of on-call rotation team in support of production applications, Web services, and workflow process, • All other duties as assigned or required Skills and experience: Required: • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, • Ability to work extended and/or weekend hours, as required, • 5+ years of modern web development experience, with a proven ability to work independently and delivery high-quality solutions across the full SDLC, • Extensive experience with SQL Server, including database design, table creation, stored procedures, functions, and query optimization, • Expertise in building RESTful APIs and microservices using ASP.NET Core, .NET 6+, and C#, with a strong focus on scalability, performance, and security, • Proficient with Visual Studio 2019+/VS Code, • Strong experience with modern front-end frameworks, including Angular (v12+), TypeScript, JavaScript (ES6+), HTML5, and CSS3/SASS, • Committed to maintaining high code quality by implementing unit and integration tests, • Hands-on experience with both AWS and Azure, including services such as App Services, Lambda, API Gateway, Azure Functions, Key Vault, • Experience integrating AI-powered solutions using Azure Cognitive Services, OpenAI on Azure, AWS SageMaker, • Bachelor's degree, • Law firm or other professional services organization experience Competencies: • Exceptional customer service skills, • Excellent analytical, problem-solving and project management skills, • Ability to balance best practices with business objectives, • Proven track record of excellent decision-making, integrity and working with IS management, business users and staff, • Excellent oral and written communication skills, including technical and user documentation, • Strong organizational skills and detail oriented, • Ability to work independently and under high pressure with tight schedules and deadlines, • Ability to interact well with all levels of staff, • Excellent active listening skills, • Ambitious and motivated team player, • Capable of grasping new concepts quickly and without prior experience, • Ability to multi-task and work in fast-paced environment, • Ability to interact and coordinate with several teams to achieve objectives, • Ability to solve problems independently and simultaneously, effectively managing multiple tasks, • Professional demeanor Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $155,000 - $210,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling,and Payments Operations teams who primarily work in a contact center environment handling both inbound live customer contacts as well asinternally-generatedworkflows. Through effective leadership, the Director fosters a culture of collaboration, teamwork, and innovation that continually elevate thecustomerexperience in alignment with his/her vision. This multi-national team triages responsible gaming concerns, resolves payment inquiries, reviews cases related to Know Your Customer (KYC), Source of Funds (SOF), Anti-Money Laundering (AML)and Responsible Gaming (RG) concerns, as well as other functions that protect both our Players and our company. Our Risk, Fraud and Payment Operations teams protect our customers by verifying identity, ensure deposits and withdrawals are safe, fast, efficient, and cost-effective while simultaneously securing player accounts and, in partnership with several stakeholders, make BetMGM a place to game responsibly. This role proactively works with individuals across the organization to influence process and policy decisions, advocate for the needs of their team, and drive customer centric interactions that exceed expectations. WhatYou'llDo (Key Responsibilities): * Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams * Directly manage exempt and non-exempt staff who oversee several hundred contact center agentslocatedacross the U.S. and internationally * Define a holistic Risk, Fraud,Responsible Gambling,and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group * Lead the Risk, Fraud, Responsible Gambling,and Payment Operations teams who provide a critical service to our Players and our Company. This includes manager-level direct reports as well as several hundred indirect reports in multiple international geographies. * Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group * Define and manage to KPIs that assess operational and performance excellence for your teams * Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network * Partner with functions to assess riskregardingnew bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams * Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency * Ensure compliance with various regulatory requirements, including internal & external reporting, accountriskand fraud reviews, responding to regulator and patron complaints before deadline, etc. * Build reporting, dashboards, and conduct data analyses as needed by the business * Manage Risk, Fraud,Responsible Gambling,and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continuallyoptimizeprocesses related to deposits, cash outs, chargebacks, paymentdisputesand recovery of funds. * Take an active role in BetMGM strategic projects by ensuring Risk, Fraud,ResponsibleGambling,and Payment Operations requirements are contemplated * Manage the process of handling compliance issues byutilizingappropriate resourcesto investigate and resolve matters with minimal customer friction * Minimize potential business losses by challenging disputed transactions (e.g.liaising with the relevant Banks/Payment methods) and improving internal controls where needed * Guide your teams in best practices related to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity * Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected What You Bring to the Table (Qualifications) * Must be or become licensed through theappropriate Gamingjurisdictionsas a condition of hire and continued employment.Based on this role, you may also berequiredand beeligible to hold more advanced and comprehensive licenses. * 7+ years leading medium-to-large contact centers (e.g.300 seats or more) * 5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry * 5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment * Direct experienceleading teams across multiple geographies * Advanced experienceutilizingvarious tools and resources within Microsoft Office Suite * Experienceleading blended direct and outsourced teams to achieve results * Practical experience with various online marketing incentives * Knowledge and experience of AML, KYC, and SOF best practices * Leadership skills, proven experience of managing teams Who You Are (Essential Requirements) * Be a culture-builder,leveragingthe organization's passion for serving our players and Team Members across regulatedjurisdictions * Influencing skills are essential. BetMGM is not a command-and-control environment * An exceptional leader experienced in coaching and developing talent. Able to set a vision and motivate a team to reach a goal while creating a fun and productive culture * We continue to innovate and may not have all the systems andtoolsand people in place.A successful candidate will be comfortable with that level of ambiguity and thrive on the challenge of defining the tools we still need while driving the business forward as we build underlying capabilities. * We value transparency. There is no "me" culture. Communication and collaboration across the entire team will lead to greater individual and collective success Compensation The annual salary range for this position is $137,200.00 to $180,075.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-FE1

Strengthening and empowering all of the communities we serve. MV Digital Group is looking for individuals to join and shape our fast-growing organization. Do you thrive when working with a team to move fast, executing on new ideas that lead to winning outcomes? Are you motivated by playing a key role within a growing organization? If this sounds like you, join our team as a Sr. Account Manager and work with top accounts, cultivating client relationships, developing innovative strategies, and implementing digital advertising campaign plans. This a remote-based position, working primarily from your home office, with a preference for candidates to be based in NY, NJ, Chicago, IL or the metro Washington, DC and surrounding areas. Compensation for this position is comprised of a base salary plus incentive compensation. This base salary range is $70,000 - $90,000 per year. Additional incentives bring total potential compensation to $84,000 - $108,000 per year. What you'll be doing: • Build strategic digital campaigns that are innovative, sophisticated, measurable, and actionable, • Collaborate with colleagues in proposal development and client plan development and execution, • Deliver innovative, creative work to clients by developing strategies to:, • move our targets and advance our client outcomes and goals, • use current tactics in audience segmentation, • incorporate data analysis to drive online advertising strategies, • drive audience engagement across social media, online, digital, video, email, web, and mobile platforms, • Deliver exceptional digital performance for our clients by expertly managing complex campaigns, • Develop and manage relationships with client accounts, understanding clients' advertising priorities and strategies and ensuring that advertising clients have comprehensive support and service after the close of the sale, • Develop presentations and reports for client meetings and lead client-facing meetings and presentations Our ideal candidate will have the following: • Bachelor's degree or equivalent work experience, • Minimum 5 years of relevant digital outreach and marketing agency experience, • Proficiency in developing and managing integrated digital marketing campaigns using research, segmentation and modeling for a variety of clients, including management of media plans and day-to-day relationships with clients and vendors, • Fluency with key advertising platforms including, but not limited to, Facebook, Instagram, Google Ads, YouTube, Twitter, and LinkedIn and comfort navigating CRMs with a passion for testing new features and technologies, • Experience translating highly technical information into presentable and digestible formats that educate and enlighten non-technical internal and external stakeholders, • Development of short- and long-term digital advertising campaigns, execution and leverage of data and and analytics to optimize and improve results, • Demonstrated project management experience, working on multichannel digital advertising campaigns with special attention to understanding campaign performance, and reporting results to align with goals, • Ability to manage multiple projects and work under tight deadlines with outstanding organizational skills and a drive for results, • Assertive, goal-oriented, hardworking and self-motivated, • Ability to proactively troubleshoot and find creative solutions, • Self-starter with a passion for digital advertising and client service, • Strong team player with experience collaborating across departments and levels, • Experience using project management software like Asana or Basecamp to drive project schedules and outcomes, • Experience with Salesforce.com preferred recblid qatvio25q6h0tgev1ypoe50xfc0cbi

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Were at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. About the Role We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio of Nabis brand and retail partners picking up once partners are live on the platform and ensuring they are continuously unlocking value from our technology and logistics network. This is a strategic, partner-facing role at the intersection of relationship management, operations, and platform expertise. You will serve as the trusted long-term point of contact for your accounts monitoring health signals, leading business reviews, driving product adoption, coordinating cross-functional resolutions, and identifying opportunities to expand the partnership. Your success is measured not by tickets closed, but by the long-term growth and retention of the partners you own. The ideal candidate brings a proven track record in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. You think proactively, communicate with clarity and confidence, and take genuine ownership of partner outcomes. Responsibillities Partner Adoption & Success Planning • Develop and execute tailored success plans for each account, mapping Nabis platform capabilities to the partners specific business goals, • Drive product adoption post-onboarding by proactively introducing relevant platform features, identifying underutilized tools, and removing barriers to engagement, • Serve as the primary long-term point of contact for partners following handoff from the Partnerships team, ensuring continuity and a strong ongoing experience, • Manage a dedicated portfolio of brand and retail accounts with a focus on long-term retention, satisfaction, and partnership growth, • Conduct regular business reviews (QBRs) and check-ins to assess partner health, surface opportunities, and reinforce the value of the Nabis platform, • Monitor account health signals engagement trends, order patterns, platform usage and take proactive action to address risk before it becomes churn, • Build trusted relationships across multiple stakeholders within each partner account, from day-to-day operators to decision-makers, • Develop deep fluency in Nabis platform, order management workflows, and logistics operations to serve as a credible resource and advocate for partners, • Troubleshoot and triage platform-related issues reported by partners, escalating to technical or operations teams with full context and documented impact, • Support partners with order-related inquiries, fulfillment exceptions, billing questions, and account-level changes in close coordination with internal teams, • Act as the internal advocate for your accounts translating partner feedback into actionable insights for Product, Operations, and Sales, • Liaise with Operations, Finance, Compliance, and Sales teams to resolve partner-facing issues that require multi-department input, • Contribute to the development of playbooks, onboarding materials, and knowledge base content that scale the CSM function, • Surface recurring friction points and systemic issues to CX leadership with documented context and recommended solutions, • Meet or exceed individual KPI targets including retention rate, platform adoption, CSAT, NPS, and QBR completion, • Actively participate in coaching sessions, team calibrations, and CS community of practice to continuously sharpen your craft, • Demonstrate consistent reliability in schedule adherence, communication standards, and CRM hygiene Required • 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment, • Demonstrated ability to own a portfolio of accounts and drive measurable outcomes in retention, adoption, and partner satisfaction, • Strong written and verbal communication skills in English, with the ability to lead business reviews, deliver platform guidance, and navigate difficult conversations with confidence and empathy, • Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar); comfortable learning new tools quickly, • Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes, • Data fluency comfortable interpreting account health metrics, usage data, and KPI dashboards to inform decisions and prioritize actions, • Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality, • Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries, • Familiarity with compliance-adjacent workflows such as license verification or regulatory documentation, • Background in SaaS platform support, including troubleshooting user-reported issues and coordinating with technical teams, • Experience working within a tiered support or structured escalation framework, • Familiarity with customer success methodologies (e.g., QBR frameworks, health scoring, success planning), • Competitive compensation $75,000 - $80,000 commensurate with experience and market, • Fully remote work environment with a structured, collaborative team culture, • Exposure to a high-growth, technology-first distribution platform operating at scale, • Clear performance expectations with coaching, development support, and a defined growth path within CX, • The opportunity to help build and shape the Customer Success function at Nabis from the ground up Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Salary $75000 - $80000 USD per year recblid 2s4fjevsi2mztfrwj4hzfvanojmmo0

PORTFOLIO MANAGER III- ENTERTAINMENT & SPORTS BANKING WHAT IS THE OPPORTUNITY?The Portfolio Manager is part of the credit management team focused on the long-term risk-adjusted returns for the bank within the assigned business segment and/or geographic area(s). This individual manages a sub-set of existing credits and is a key partner in the origination of new credits. Primary responsibilities include: Provide comprehensive credit recommendations and presentations to key risk partners related to prospect(s) and existing clients of the bank (including moderate to complex new credit structures, modifications, and extensions) based on a comprehensive review of the borrower(s) and guarantor(s)' financials (which may include current and historical financial statements, tax returns, projections and/or cash flow proformas.) This individual is expected to present credit recommendations within the bank's risk appetite and framework and follow the bank's policies, processes and procedures. This individual is expected to be responsive to their clients' credit needs with an elevated level of client service and credit acumen to address their needs appropriately and timely. This individual is responsible for the ongoing oversight and management of its portfolio (including timely risk rating assessments, reporting covenants, covenant compliance, and the preparation of quarterly and annual reports.) WHAT WILL YOU DO? • Teamwork:?Mentors junior colleagues, fosters a culture of continuous improvement and professional growth., • Portfolio Management: Owns and manages an assigned credit portfolio, ensuring alignment with organizational goals and risk management practices, including underwriting all types of credit exposures, managing credit risk, and responding to prospective client inquiries., • Credit Analysis: Analyzes credit data and perform underwriting to assess creditworthiness and recommend appropriate structures to the Sales team and client. Prepare underwriting memorandums and approval documents for presentation to Credit Risk., • Performance Monitoring:?Performs portfolio management activities to monitor and analyze portfolio performance, including periodic reviews and covenant tracking., • Data Analysis: Analyzes credit data to support underwriting and creditworthiness assessments including developing and presenting individual credit recommendations., • Risk Management: Practices effective risk management, maintaining high standards of credit quality and origination in alignment with Banks credit risk appetite, and compliance with institutional and regulatory requirements., • Collaboration: Partners with Relationship Manager(s) to successfully manage credit account relationships. Work closely with cross-functional teams to ensure cohesive and effective credit operations to achieve the Banks strategic initiatives. Participate in ad-hoc projects to support the organizations priorities., • Client Service: Provides exceptional client service by maintaining professionalism and effectively interacting with clients to understand their needs and provide tailored credit solutions. Participate in joint sales pitches with Relationship Manager(s). WHAT DO YOU NEED TO SUCCEED?Required Qualifications* • Bachelor's Degree or equivalent in Finance, Business or related field, • Minimum 6 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries Additional Qualifications, • Advanced experience in credit management and lending operations, with a strong understanding of risk management principles, • Desire to build leadership and coaching skills, with the ability to train and develop talent, • Strong communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams, • Advanced analytical skills, with the ability to interpret complex data and make informed decisions, • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date, • Generous 401(k) company matching contribution, • Career Development through Tuition Reimbursement and other internal upskilling and training resources, • Valued Time Away benefits including vacation, sick and volunteer time, • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs, • Career Mobility support from a dedicated recruitment team It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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At Squarespace, we empower product teams to solve meaningful customer and business problems. We're looking for a Senior Product Manager to lead Acuity's Classes product, the team responsible for enabling group-based businesses to sell, manage, and scale ad hoc and recurring, one-to-many experiences. Classes supports customers who run group sessions, workshops, fitness classes, courses, and events. These sellers have fundamentally different needs than 1:1 appointment businesses, including capacity management, cohort pricing, attendance tracking, flexible enrollment, and scalable checkout. Today, Classes remains an early-stage product with significant untapped potential. This role will define what Classes can become and build the foundation for durable, long-term growth. This role requires a highly rigorous approach to problem definition. You will be expected to deeply understand customer needs, business opportunities, and market dynamics before proposing solutions. Success in this role means consistently anchoring product decisions in validated problems, not inherited workflows or legacy systems. This is a hybrid role, requiring 1-3 days a week in our New York City office. You will report to the Senior Group Product Manager on the Acuity Scheduling team. You'll Get To... • Own the long-term strategy and roadmap for Acuity's Classes and group-booking products, • Lead deep problem discovery to clearly define customer, market, and business opportunities before pursuing major investments, • Develop strong, evidence-based problem statements grounded in user research, data, and competitive analysis, • Define clear target segments, primary use cases, and expansion opportunities for class-based sellers, • Ensure technical and architectural constraints inform implementation choices without narrowing strategic ambition, • Resist premature solutioning by validating assumptions and testing hypotheses early, • Translate complex, ambiguous spaces into focused, high-leverage product bets, • Partner closely with engineering and design to explore multiple solution paths rather than defaulting to the lowest-effort option, • Balance near-term improvements with foundational platform investments, • Drive improvements in key metrics including active class admins and client checkout conversion, • Collaborate with growth, analytics, support, and marketing teams to strengthen acquisition, activation, and retention, • Create alignment across stakeholders through clear narratives, documentation, and prioritization frameworks Who We're Looking For, • 6-8+ years of product management experience, ideally in SaaS, marketplaces, education, fitness, events, or subscription businesses, • Strong business and product instincts, with experience defining segments, sizing opportunities, and validating demand, • High technical fluency, comfortable partnering on complex workflows, data models, and platform systems, • Track record of leading rigorous discovery in technically constrained environments, • Strong judgment in separating legacy limitations from true customer and business needs, • Comfortable challenging default approaches when they conflict with user or commercial outcomes, • Clear, structured communicator who can align cross-functional partners around strategy, • Customer-obsessed, with a history of shipping products that drive outcomes and revenue At Squarespace, we empower product teams to solve meaningful customer and business problems. We're looking for a Senior Product Manager to lead Acuity's Classes product, the team responsible for enabling group-based businesses to sell, manage, and scale ad hoc and recurring, one-to-many experiences. Classes supports customers who run group sessions, workshops, fitness classes, courses, and events. These sellers have fundamentally different needs than 1:1 appointment businesses, including capacity management, cohort pricing, attendance tracking, flexible enrollment, and scalable checkout. Today, Classes remains an early-stage product with significant untapped potential. This role will define what Classes can become and build the foundation for durable, long-term growth. This role requires a highly rigorous approach to problem definition. You will be expected to deeply understand customer needs, business opportunities, and market dynamics before proposing solutions. 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In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About Squarespace Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit . Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Remote Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

Pursuit New Logo Account Manager to drive new business opportunities in a remote capacity.You will have a pivotal role in designing and executing go-to-market strategies while collaborating with internal teams and strategic partners.Applicants should have over 3 years of experience in enterprise sof

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Our ELPRO Division has supported the pharma, biotech, and healthcare industries with intelligent monitoring solutions-ensuring compliance, visibility, and safety from production to patient.ELPRO has been a trusted partner in compliant environmental monitoring.We're committed to supporting your entir

Job Description About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a versatile, detail-oriented Account Operations Manager to bridge the gap between initial sales and long-term client success. In this role, you will be the engine behind our client experience, overseeing everything from technical implementation to ongoing relationship health for our PM + Connect and DART + Non-LOS asset platforms. You are the primary custodian of the client journey once a deal closes, ensuring that technical onboardings are seamless, users are expertly trained, and hurdles are cleared quickly. You'll sit at the intersection of Sales, Capital Markets, and Product, acting as the operational glue that ensures our clients realize the full value of our lending and asset management technology. What You'll Do • Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup., • Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides., • Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities., • Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues., • Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed., • Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals., • 4–7 years of professional experience in technical account management, implementation, or customer success, preferably within FinTech, Lending, or SaaS., • Proven experience handling technical onboardings, including API key management, user permissioning, and troubleshooting technical workflows., • A track record of owning post-sale relationships, conducting business reviews, and managing account health for institutional or enterprise clients., • Understanding of mortgage or lending lifecycles (LOS), asset management, or structured finance is a significant plus., • Base Compensation Range: $110,000 - $148,350/yr, • 25% annual bonus target, paid quarterly Benefits • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans, • Company HSA, FSA, Dependent Care, 401k, and commuter benefits, • Employer-funded life and disability insurance coverage, • 11 Observed Holidays & PTO plan, • Up to 12 weeks paid family leave Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Health insurance, • Paid time off, • Competitive Compensation, • Great Work Environment Responsibilities • Monitor the day-to-day activities of the sales team, • Provide guidance and help with difficult sales situations, • Participate in brainstorming sessions to generate new leads, sales initiatives, and sales opportunities, • Conduct performance reviews and disciplinary actions, as needed, • Interview, hire, and train new staff members, • Work closely with multiple departments and maintain strong relationships and lines of communicationQualifications, • Extensive sales and management experience desired, • Strong communication and interpersonal skills, • The ability to multitask and shift priorities as needed, • Demonstrated ability to lead a team to success, • Experience using basic computer programs, such as the Microsoft Office suite Flexible work from home options available.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. About the role: As a Solutions Architect at CoreWeave, you will play a vital and dynamic role. You will have the opportunity to demonstrate thought leadership and engage hands-on throughout our customers' entire lifecycle. From establishing their Kubernetes environment to developing proofs of concept, onboarding, and optimizing workloads, you will lead innovation at every turn. If you're driven by innovation, thrilled by the possibilities of what specialized compute can enable, and eager to be part of a team that's shaping the future, then CoreWeave is the place for you. Join us and let's embark on this adventure together! In this role, you will: • Serve as the primary technical point of contact for customers, establishing strong technical relationships and ensuring their success with CoreWeave's cloud infrastructure offerings, focusing on securing Kubernetes workloads within cloud infrastructure environments, • Collaborate closely with customers to understand their unique business needs and create, prototype, and deploy tailored solutions that align with their requirements., • Lead proof of concept initiatives to showcase the value and viability of CoreWeave's solutions within specific environments., • Drive technical leadership and direction during customer meetings, presentations, and workshops, addressing any technical queries or concerns that arise., • Act as a virtual member of CoreWeave's Security product and engineering teams, identifying opportunities for product enhancement and collaborating with engineers to implement your suggestions., • Offer valuable insights on product features, functionality, and performance, contributing regularly to discussions about product strategy and architecture., • Conduct periodic technical reviews and assessments of customer workloads, pinpointing opportunities for workload optimization and suggesting suitable solutions., • Stay informed of the latest developments and trends in Kubernetes, cloud computing and infrastructure, sharing your thought leadership with customers and internal stakeholders., • Lead the prototyping and initiation of research and development efforts for emerging products and solutions, delivering prototypes and key insights for internal consumption., • B.S. in Computer Science or a related technical discipline, or equivalent experience, • 7+ years of proven experience as a Solutions Architect, engineer, researcher or technical account manager in cloud infrastructure focusing on building distributed systems or HPC/cloud services, with an expertise focused on securing Kubernetes workloads, • Fluency in cloud computing concepts, architecture, and technologies with hands-on experience in designing and implementing cloud solutions, • Proven track record with building customer relationships, communicating clearly and the ability to break down complex technical concepts to both technical and non-technical audiences, • Familiar with NVIDIA GPUs typically used in AI/ML applications and associated technologies including networking, • Deep understanding of administrating Kubernetes clusters including controls such as RBAC, admission controllers, container security, etc., • Code contributions to open-source inference frameworks, • Experience with scripting and automation related to securing Kubernetes environments, • Experience with building solutions across multi-cloud environments, • You love to help solve challenging technical problems, • You're curious about the latest and greatest technologies in the AI space At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $165,000 to $220,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Note: Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus or commissions. CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we’ve made turning flexible energy into revenue simple for partners and large energy users such as businesses, manufacturers, public institutions and healthcare organizations, delivering $1.4 billion from demand response and energy flexibility programs to customers since 2015. We are looking for an Account Manager to join our team to support our portfolio of multi-site, multi-region customers. Our team touches all markets and utility programs in which CPower participates, including Demand Response programs, Distributed Energy Resource (DER) solutions, and evolving storage and renewable monetization. The CPower Account Manager will maintain relationships, support current participation, as well as identify new opportunities to expand our customers. Based on candidate location, our primary preference is a hybrid role requiring in-office presence at our NYC location three days per week (Tues/Wed/Thurs). Our secondary preference is remote. Essential Duties and Responsibilities • Act as a primary point of contact within the company for our customers across the retail, commercial, and industrial sectors, to enhance the customer’s experience with CPower., • Build and foster trusted long-term customer relationships in collaboration with our partners and team members., • Help our customers identify opportunities in the energy markets and understand, evaluate and implement the appropriate products and services offered by the company., • Manage the portfolio’s renewal process and other retention initiatives according to national, regional, and operational objectives as set by the company., • Manage the enrollment process of our customer accounts in the various programs offered. Implement bidding strategies to maximize revenues and reduce risk, based on curtailment plans, historical performance, compliance guidelines, and customer input., • Develop Account Plans for key customers and for specific verticals., • Identify and develop expansion opportunities for new business within the portfolio., • Support the Sales organization’s efforts to grow and strengthen the business., • Organize and provide training & educational material to customers for our products & services., • Facilitate and lead customer meetings and regularly scheduled customer calls., • Frequently communicate with customers about their participation status, performance and financial standing (bids, enrollments, performance, payments, projections, dispatch, etc.)., • Perform related duties as assigned by manager., • Working knowledge of energy markets, and the power/utilities industry. Experience with Demand Response (DR) programs preferred., • Experience working in many of the North American deregulated power markets (PJM, NE-ISO, NYISO, ERCOT, MISO, SPP, and CAISO) is preferred., • Minimum 3 years customer facing experience (account management, problem solving, product/program upselling, contracting)., • Demonstrated ability to establish customer strong relationships through responsiveness to customer requests, consistent follow-up during problem resolution, providing meaningful and timely information related to maximizing customer performance/revenue and face to face interaction., • Proven ability to manage multiple initiatives simultaneously while paying attention to details, identifying critical items, and effectively coordinating / managing through deadlines and deliverables., • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service., • Demonstrate critical & creative thinking, motivation & enthusiasm to serve customers, and a proactive approach to excellence in customer relations., • BA/BS degree or equivalent preferred., • Expert proficiency in MS Office products and MS Dynamics and become a “Super User” for the CPower CRM Platform., • Computer Savvy, able to learn and Demo Software for customers on CPower Platform as part of the Sales/Training Cycles., • Travel required to meet with customers, conferences etc., and CPower office/s to coordinate workstreams. (Expected 50% travel time) Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values. CPower offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc. CPower’s leadership prides itself on maintaining a rewarding culture, and always striving to offer a great team-member experience. CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.