Field Service Technician
2 months ago
Atlanta
Job Description About Us At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance. By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry. If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape! To learn more about our company, visit . Position Overview: We are seeking a dedicated IT Onsite Engineer in the Atlanta, GA area to join our Professional Services team, responsible for delivering exceptional onsite and remote technical services to our dental office clients. In this role, you will travel nationwide for partner onboardings and project implementations, ensuring seamless installation, configuration, and troubleshooting of various systems. When not onsite, you will work remotely to address professional services tickets, providing top-tier customer support. The ideal candidate will build strong relationships with partners, deliver high-quality service, and resolve diverse technical challenges efficiently. Salary Range: $65,000 - $75,000 per year Location: This is a WFH position when not onsite. This is not a C2C opportunity. Only candidates who reside in the USA will be considered. Key Responsibilities: • Live and Support Medix Core Values, • Onsite and remote installation, configuration, and troubleshooting of:, • Servers and workstations, • VOIP Solutions, • Backup Systems, • Managed switches, firewalls and wireless, • Practice Management and Imaging software, • Maintaining inventory of Medix equipment, • Ensure projects and activities are completed to the scope of work and Medix standards, • Work with vendors when needed to ensure project success, • Book travel arrangements as soon as project/activities is/are scheduled, • Review upcoming ticket/project assignments, • Maintain the highest level of customer service, • Follow company credit card guidelines appropriately, • Follow company vehicle/rental car guidelines and expectations appropriately, • Proactive Problem-Solver: Ability to analyze issues, think critically, and develop effective solutions quickly. This includes diagnosing technical problems and implementing fixes., • Excellent Communicator: Excellent verbal and written communication skills to explain technical concepts clearly to non-technical users. Good listening skills to understand user issues accurately., • Excellent Customer Service: A strong commitment to providing positive user experience. Patience and empathy are crucial., • Detail Oriented: Precision in troubleshooting and documentation to ensure issues are tracked accurately and resolved systematically., • Time Management Skills: Ability to prioritize tasks effectively, manage multiple requests, and meet deadlines while maintaining service quality., • Previous experience with onsite and remote technical support or a similar role., • Willingness to travel cross-country as needed, and close proximity to an airport., • Ability to travel away from home for multi-day trips. Ability to work evenings if needed for projects., • Strong problem-solving skills and ability to work independently., • Excellent communication and customer service skills., • Reliable vehicle for any local onsite travel. If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now! Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law. Powered by JazzHR rRrtiKH5bP