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Job Description Position Summary: The Assistant Vice President leads core financial processes, including the annual operating budget and monthly projection updates with stakeholders and manages the overall administration of the Finance Department and directly supervises both payroll and financial analysis functions. Essential Duties and Responsibilities: • Oversees payroll functions:, • Reviews weekly and bi-weekly payroll inputs for appropriateness and accurry, • Reviews and approvesweekly and monthly payment requests for employee related expenses (i.e.: medical, 401k contribs, union dues, benefits, etc.), • Provides salary data to outside unions as requested., • Acts as Administrator for ADP security profiles & Time & Attendance portals, timeclocks, etc., • Liaison with People & Organization Department for key projects and compliance (ACA, benefits, exec comp, etc.), • Prepares required employee data as requested by government or state agencies, • Manages monthly financial forecast data and process, including but not limited to the following:, • Works across departments, reviews data to have a greater understanding of their outlook and if on budget, • Reviews monthly income and expense trends to determine risks, • Meets regularly with individual business areas to discuss changes or issues – keeping a pulse on financial impacts, • Manages the performance forecast progress of changes monthly by working closely with Financial Analyst and Programming team, with the ability to keenly monitor progress towards budget goals and risks, • Provides a monthly update to VP Finance and CAO to discuss progress against budget, • Determines Finance department’s monthly closing timelines and its coordination with projection deadlines, • Provides accurate internal P&L documents at year end, • Establishes the annual budget process. Responsibilities include, but not limited to:, • Issues budget timeline & worksheets with guidelines obtaining assistance from Financial Analyst, • Reviews & analyzes budgets submissions for reasonability, appropriateness and purpose, • Providse explanations for variances, • Work closely with CEO, Executive Producer and VP Finance to develop strategies to achieve a breakeven budget, • Ensures adherence to required deadlines, • Plan Administrator for NJPAC’s 401k and 457b plans, • Assumes full responsibility for managing the 401K plan, acting as the liaison between NJPAC, the 401K provider, ADP and the plan advisor., • Verifies that the retirement plans stay in compliance, • Prepares data for mid-year and end of year testing, • Prepares monthly match calculation, • Monitors plan operations (i.e., rollovers, loans, accuracy of contribution data, enrollment), • Prepares requested document and assist auditors with yearly 401k plan audit, • Verifies the 401k plan 5500 annual tax return for accuracy, • Arrange and conduct quarterly Retirement Committee meetings, • Support general accounting functions, which include the following:, • Supervisory experience in Accounting:, • Approves banking and wire transfers, reviews journal entries for accuracy before posting., • Assists in year-end closing functions, • Reviews staff account reconciliations, and provides guidance on adjustments needed, • Assists in Finance workflow improvements and SOP documentation., • Performs special projects and other duties that may be assigned by the VP, Finance. Qualifications and Special Requirements: • Bachelor’s degree in Finance/Financial Analysis, Accounting or related field., • Minimum of eight (8) years of general accounting experience with at least five (5) years in a supervisory or managerial capacity., • Strong knowledge of MS Excel and PowerPoint., • Strong knowledge of non-profit GAAP accounting and reporting., • Ability to lead a team to create synergy by clearly communicating priorities, • Ability to operate well in both high level and detailed realms; ability to plan ahead, • Strong attention to detail, submitting work of the highest quality Personal Attributes: • A self-starter with a results-oriented and productive workstyle, at ease in a fast-paced, highly visible, entrepreneurial and ever-changing environment, • Unimpeachable integrity and ethical behavior; strong ethical sense to handle confidential and sensitive information in a discreet manner, • Commitment to the mission and values of NJPAC, • Empathetic listener and communicator: Effective communication skills, ability to clearly articulate knowledge and lead an effective team, • Skilled in assessing employees' strengths and weaknesses, and helping them recognize and fulfil their potential, • Excellent organizational and management skills, with proven ability to collaborate and lead by example, • Strong project management experience

Job Description JOB SUMMARY: We are seeking a detail-oriented and skilled Certified Energy Auditor to join our team. The ideal candidate will be responsible for evaluating the energy usage and efficiency of buildings and systems, recommending improvements, and ensuring compliance with energy standards for residential customers within the assigned New Jersey counties. The Certified Energy Auditor will work closely with residential clients to assess their energy consumption, identify inefficiencies, and provide cost-effective solutions for energy conservation. This position requires travel within the PSE&G New Jersey service territory. KEY RESPONSIBILITIES: • Conduct on-site energy audits of residential and multifamily units (up to 8 units), to evaluate energy consumption patterns and systems., • Perform assessments of heating, ventilation, and air conditioning (HVAC) systems, lighting, insulation, and other energy systems., • Utilize specialized equipment (such as infrared thermography, blower doors, and energy monitoring tools) to identify energy inefficiencies and potential areas for improvement., • Analyze utility bills and other data to develop an accurate energy profile of the building or facility., • Prepare comprehensive energy audit reports outlining findings, including energy-saving opportunities and associated cost savings., • Provide recommendations for energy-efficient upgrades, improvements, and retrofits., • Ensure compliance with local, state, and national energy regulations and standards., • Collaborate with clients to develop and implement energy conservation strategies that align with their sustainability goals., • Stay current on industry trends, new technologies, and best practices in energy auditing and energy efficiency., • Ability to coach and train subcontractor network on utility program applications and systems, • Provide clients with actionable, clear, and concise energy-saving plans and solutions., • Assist clients in obtaining energy efficiency certifications or rebates where applicable., • Attend workshops, trade ally and outreach events as required by stakeholders, • 70% travel within the state of New Jersey for the PSE&G utility footprint with 30% hybrid for reporting purposes to attend virtual or in person meetings as needed. QUALIFICATIONS: • Certified Energy Auditor (CEA) certification or equivalent Industry recognized certifications (e.g., BPI -Building Science Principals, BAT -Building Analyst Technician, HVAC, envelope), • 2- 3 years of proven experience in conducting energy audits for residential, commercial, or industrial buildings., • Familiarity with energy-saving programs, rebates, and incentives, • Strong knowledge of energy technologies, including HVAC, lighting, insulation, and renewable energy options., • Proficiency in energy auditing software and tools (e.g., energy modeling software, diagnostic tools)., • Strong analytical and problem-solving skills., • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)., • Excellent written and verbal communication skills, with the ability to explain technical information to non-experts (e.g., residential customers), • Ability to work independently and manage multiple projects simultaneously., • Knowledge of energy-efficient building codes, standards, and regulations., • Familiarity with energy-saving programs, rebates, and incentives., • A strong understanding of sustainability practices and the environmental impact of energy use., • Valid State of New Jersey Driver's license is required, • Ad hoc tasks will be assigned as needed PREFERRED QUALIFICATIONS: • Bachelor’s degree in environmental science, engineering, or a related field., • Experience as a Certified Energy Auditor or Manager, LEED Accredited Professional, or other green building certification systems., • Experience with utility residential home weatherization programs, • Familiarity with Snugg Pro (energy auditing platform), • Crew lead or field supervisory experience a plus PHYSICAL REQUIREMENTS: • Ability to lift and carry equipment up to 10-20 lbs., • Comfort with working in various environmental conditions, including attics, basements, and rooftops., • Willingness to travel to client sites as required within the PSE&G New Jersey assigned territory BENEFITS: MD Energy Advisors offers competitive salaries and benefits. We put a premium on the work-life balance, offering flexibility with our remote team. We also offer: • Medical, dental and vision health insurance., • Paid time off and paid holidays, • Wellness Reimbursement, • Professional Development Reimbursement, • Regular team meetings and in-person gatherings Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.

Job Description Marketing and Business Development Analyst Location: New Jersey Office Salary Range: $80,000 – $120,000 (commensurate with experience) SourcePro Search is partnering with a leading law firm to find a Marketing and Business Development Analyst to join their high-performing Marketing Department. This strategic role is ideal for a data-savvy, research-driven professional who thrives at the intersection of analytics, market intelligence, and business growth strategy. What You’ll Do: • Conduct in-depth market research and competitive intelligence to identify trends, target opportunities, and support practice group growth strategies, • Create detailed client, prospect, and industry intelligence reports to inform business development efforts, • Track and analyze legal market developments, competitor activities, and industry-specific opportunities, • Leverage data and analytics to support strategic marketing and business development initiatives, • Maintain and enhance the firm’s CRM and experience databases, ensuring accurate matter reporting and data integrity, • Assist in RFPs, proposals, and pitch materials, ensuring alignment with firm brand and strategic goals, • Develop new marketing collateral to promote the firm’s services to targeted audiences, • Manage and track outreach campaigns using the firm’s CRM system, measuring engagement and results, • Produce impactful submissions for legal rankings and awards, collaborating with PR partners when needed, • Partner closely with attorneys and practice leaders to execute targeted business development initiatives, • Provide backup support during team absences or high-volume workload periods What You’ll Bring: • Bachelor’s degree with 3–5 years’ experience in marketing, business development, or analytics, • Professional services experience (law firm, accounting, consulting) strongly preferred, • Exceptional writing, proofreading, and editing skills, • Highly organized, detail-oriented, and able to manage multiple projects under tight deadlines, • Advanced skills in Microsoft Excel and PowerPoint, • Familiarity with Nexl, Foundations, Bloomberg Law, and Dun & Bradstreet a plus, • Strong interpersonal skills and ability to work both independently and in a collaborative team setting, • Willingness to travel between offices as needed If you’re ready to bring your analytical expertise, market insight, and strategic thinking to a respected and dynamic legal team, we’d love to connect.

Job DescriptionBA or Technical Payroll Analyst Other titles: Business analyst, Technical analyst, Payroll analyst, Payroll Systems analyst, etc. Hybrid 50% Location: NY,NY Contract: 9 months (possible extension based on client need) The initiative for this project is to modernize and maintain payroll systems to ensure accurate and compliant processing of employee compensation and tax documentation. The Business Analyst will support key HR Payroll applications, focusing on implementing tax updates and regulatory changes, improving system reliability and data accuracy through rigorous testing and simulation, and translating business needs into actionable technical solutions. The role also ensures compliance with labor laws and contractual obligations, contributing to data integrity, transparency, and accountability in payroll operations. Additionally, the initiative promotes interoperability across related HR and timekeeping systems. Top skills: • Business Analysis - experience analyzing and documenting business requirements, authoring functional and technical specifications, and translating them into actionable development tasks., • Payroll Systems - experience supporting Payroll (PMS) and W2 Amendment (W2AM) applications, • Testing/QA - experience support both system and user acceptance testing Additional Skills & Qualifications Previous experience working with an enterprise wide, large-scale environment. Experience Implementing Tax updates in a government or civil service environment. Excellent understanding of systems development lifecycle methodologies. Excellent communication (oral and written), interpersonal, and organizational skills required. Strong MS Office 2010 and later; including Visio, Excel, Project, and Access required. Preferred Qualifications: Experience and knowledge of PMS and PPMS (payroll processes), NYCAPS (personnel), CityTime (timekeeping) and CHRMS canned reports and Ad Hoc facility. Extensive knowledge of Fair Labor and Standards Act (FLSA) Overtime processing rules. Extensive knowledge of contractual overtime processing rules. Experience with application configuration design and set-up. Knowledge and experience in IBM Mainframe environments, QMF, SQL, MS SQL Server. Understanding of relational databases (e.g. DB2). Proficiency running back-end/database queries for data analysis (DB2 on Mainframe). Clearly document and explain problems and to work with others to resolve software defects while ensuring technical compatibility and end user satisfaction. Ability to demonstrate the ability to plan, manage time according to schedules, and status reporting. Flexible work from home options available.

Job DescriptionPrimary Job Title: Analytics & Insights AnalystAlternate/Related Job Titles: • Digital Analytics Specialist, • Business Intelligence Analyst, • Customer Insights Analyst, • Position Type: Contract, • Contract Duration: 9 months, • Start: As Soon As Possible, • Pay Rate: $68.94 – $93.27 per hourJob SummaryWe are seeking a highly analytical and data-driven Analytics & Insights Analyst to join the Global Customer Service (CS) organization. This role focuses on driving operational efficiency, digital optimization, and customer experience improvements through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of data, business strategy, and technology, leveraging analytics to shape the digital experience across CS Operations and customer-facing platforms such as the Help Center and Contact Us sites.Key Responsibilities, • Data Analysis: Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization., • Visualization & Reporting: Build intuitive dashboards, reports, and presentations using tools like Tableau and AWS QuickSight to communicate data-driven findings., • Project Support: Partner with cross-functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis., • A/B Testing: Assist in test setup, execution, and post-analysis to measure optimization success (Adobe Target preferred)., • Digital Subject Matter Expert: Provide expertise in digital analytics and customer behavior profiling across web platforms., • Data Integration: Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization., • Collaborate with Customer Service leadership and product teams to measure total business impact of digital initiatives.Required Experience, • Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or related quantitative discipline., • 5+ years of experience in data analytics, including 1+ year in digital analytics., • Advanced proficiency in SQL, Python, and Excel for data analysis and automation., • Strong experience with Adobe Analytics and A/B testing platforms (Adobe Target preferred)., • Hands-on experience developing data visualizations and dashboards using Tableau or AWS QuickSight., • Solid understanding of ETL processes, data warehousing, and schema design., • Knowledge of statistical concepts such as hypothesis testing, confidence intervals, and regression analysis., • Excellent communication skills, with the ability to translate technical findings into clear business insights.Preferred Experience, • Experience in customer experience analytics or Customer Service (Help Center, Contact Us) environments., • Familiarity with the AWS technology stack (Redshift SQL, S3, DynamoDB)., • Knowledge of front-end web technologies (HTML5, JavaScript, CSS3, Git)., • Experience implementing personalization or testing solutions like Optimizely., • Mentorship experience guiding junior analysts.Required Skills, • Digital Analytics & Web Optimization, • SQL / Python / Tableau / QuickSight, • Adobe Analytics & A/B Testing, • Statistical Analysis & Data StorytellingPreferred Skills, • AWS Data Stack (Redshift, S3, DynamoDB), • Customer Journey Analytics, • Data Governance & Quality Management, • Cross-Functional CollaborationAdditional Skills, • Business Insight & Problem Solving, • Data Visualization & Reporting Automation, • Digital Performance OptimizationBenefits, • Medical, Vision, and Dental Insurance Plans, • 401k Retirement FundAbout the ClientLeading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well-composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As an economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!Job Number: 25-27499 #LI-GTT #LI-Onsite #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job Description Diamond Communications LLC (“Diamond”) is a preeminent private wireless infrastructure company headquartered in Springfield, NJ. We are actively seeking a dynamic and motivated individual with strong financial analytical skills to join our financial reporting team. The ideal candidate will possess strong financial/accounting knowledge and exemplary interpersonal skills with a desire to be a significant contributor from day one. We are a very lean and entrepreneurial team that prides itself on operating in a flat structure. This position will focus on owning much of our monthly reporting package and process, which will include compiling and analyzing financial data into digestible reports and strategic insights for senior management and our shareholders. Essential Functions: • Compile and analyze financial data from multiple internal departments, including accounting and lease administration., • Prepare monthly and quarterly financial reports, key performance indicators (KPIs), and other analytical summaries used by senior leadership., • Identify and investigate data discrepancies, variances, and trends to support informed decision-making., • Assist in the preparation of quarterly Board presentation materials and other high-visibility financial deliverables., • Participate in ad hoc financial projects to support strategic planning, operational improvements, and reporting enhancements., • Perform additional duties as assigned., • Employees must be able to perform the essential functions of the position, with or without reasonable accommodation, in accordance with company policy and applicable laws. Requirements Required skills and qualifications: • Bachelor’s degree in Finance, Accounting, Economics, or a related field., • Proficiency in Microsoft Excel, including data analysis and reporting functions., • Strong analytical and quantitative skills with meticulous attention to detail., • Excellent organizational skills and ability to meet deadlines consistently., • Effective written and verbal communication skills for cross-departmental collaboration. Preferred skills and qualifications: • Experience working in financial reporting or corporate finance within a fast-paced or entrepreneurial environment., • Familiarity with financial modeling, data visualization, or ERP/reporting systems. What We Offer: Targeted Salary Range: $55,000 - $70,000 This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Diamond at the time of posting. Compensation decisions are dependent on the circumstances of each case. Diamond also provides a comprehensive compensation and benefits package which includes: • Comprehensive health benefits (Medical/Dental/Vision), • Retirement Plans with Generous Company match, • Vacation Days, • Personal Days, • Paid Holidays, • Floating Holidays, • Life Insurance, • Disability Insurance & More! Location: • Diamond's office is in Springfield, NJ, approximately 17 miles west of New York City. The office is conveniently located close to I-78 and NJ-24. Work Environment: • Traditional office work environment., • Hybrid schedule: Four days in-office Diamond Communications is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job Description Company Overview: As one of the Washington Metropolitan area’s fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened. Position Overview: The Contact Center Project Analyst shall manage all aspects of Contractor’s staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis. MUST HAVE: Advanced proficiency in Microsoft Excel, with extensive experience in pivot tables and other advanced functions. Position Responsibilities: The Contact Center Project Analyst responsible for performance of these services: • Develop and manage the project plan and resources., • Coordinate tasks and ensuring deliverables., • Provide project status reports to management and customers., • Resolve project issues that jeopardize the success of the project., • Manage the Customer Service Center staff, including administration of staff accounts and rights., • Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner., • Provide oversight of fulfillment and support services for all fare classes., • Provide oversight of telephone and web-based customer support tasks., • Analyze and monitor all functions for both patron and financial reports related PATH fare collection., • Oversee reconciliation reporting and analysis., • Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions., • Maintain sufficient staffing at all times and provide additional staff as requested by PATH management., • Manage appropriate Contractor’s staff coverage, in particular during training for the new fare payment system., • Extensive knowledge of computer applications including Microsoft® Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint., • Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH., • Serve as liaison to the designated Cubic system administration contact, per PATH management direction., • Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction., • Support Payment Card Industry (PCI) and cyber-security compliance., • Maintain inventory of office supplies., • Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary., • Manage Contractor’s personnel timekeeping system and records to ensure completeness and accuracy., • Responsible for functions related to the customer and B2B website, which shall include but not limited to:, • All PATH fare media sales, servicing and responses to PATH account inquiries., • Assistance with migration of customers from the legacy system to the new system., • Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products., • Analyzing and monitoring patron and financial reports., • Responsibility of all CSC staff working with the various functions of the CRM and back office applications., • Providing staff support during training., • Open Availability (Weekends and evening will be required periodically according to business needs), • Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in the English language., • Prior experience with transit fare payment systems preferred., • Prior experience with call center management preferred., • Bachelor's degree or equivalent experience preferred, • Ability to type 65 words per minute or higher The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Lead projects and team members when needed., • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • 5+ years of experience in application, technical support., • Some experience as a team lead is preferred, • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality