Assistant General Manager (Sbarro)
20 days ago
Littlefield
Job DescriptionKey Responsibilities:1. Operations Management: • Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service., • Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety., • Ensure all areas of the restaurant are clean and organized, including dining, kitchen, and back-of-house areas., • Monitor food preparation to ensure that meals are prepared according to Sbarro’s standards for quality and presentation., • Assist in managing restaurant opening and closing procedures.2. Staff Management & Leadership:, • Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies., • Supervise and motivate restaurant staff, providing guidance and support during shifts., • Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner., • Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement., • Maintain a positive work environment, fostering teamwork, communication, and collaboration.3. Customer Service:, • Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences., • Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction., • Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude., • Monitor customer feedback and implement strategies to improve guest experiences.4. Financial Management:, • Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability., • Help track sales, expenses, and daily financial records., • Assist with payroll processing and ensure that labor costs are within budget., • Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste.5. Safety & Compliance:, • Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety., • Implement and enforce cleaning and food safety procedures for staff., • Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities.6. Marketing & Promotion:, • Assist with local marketing efforts and promotions to increase awareness and drive sales., • Help execute promotional campaigns and ensure they are well communicated to customers., • Support initiatives that attract new customers and retain loyal ones.7. Reporting & Communication:, • Regularly report to the General Manager regarding operational issues, staff performance, and financial status., • Provide feedback on restaurant performance and recommend strategies for improvement., • Maintain open communication with team members to ensure all goals and objectives are clearly understood. Skills & Qualifications: • Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred., • Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry., • Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively., • Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner., • Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability., • Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment., • Communication: Strong verbal and written communication skills., • Problem-Solving: Ability to think on your feet and make quick, effective decisions., • Attention to Detail: High attention to detail in managing operations, food quality, and staff performance. Physical Demands: • Ability to stand and walk for long periods of time., • Ability to lift up to 50 pounds., • Ability to work in a fast-paced, sometimes stressful environment., • Ability to work flexible hours, including nights, weekends, and holidays.