Operations Manager
2 years ago
El Paso
Job DescriptionDescription: Operations Manager - Cheba Hut (El Paso, Texas) Cheba Hut, a vibrant and unique toasted sub concept established in 1998, is seeking a dynamic Operations Manager to oversee two of our locations in El Paso, Texas. Our brand is rooted in a counter-culture ethos, blending great-tasting food with a relaxed, community-oriented environment. If you are passionate about leading teams, delivering exceptional customer experiences, and fostering a fun, inclusive workplace, we invite you to join our growing family. Key Responsibilities: • Oversee daily operations of two Cheba Hut locations, ensuring smooth and efficient store performance, • Lead, motivate, and develop store teams to deliver excellent customer service and uphold brand standards, • Manage inventory, ordering, and stock levels to optimize profitability and minimize waste, • Ensure compliance with health, safety, and sanitation regulations, • Implement and monitor operational policies and procedures, • Drive sales growth through local marketing initiatives and community engagement, • Analyze sales data and financial reports to identify opportunities for improvement, • Maintain a positive work environment that reflects the brand’s relaxed and welcoming culture, • Collaborate with corporate support teams to ensure operational excellence Skills and Qualifications: • Proven experience in restaurant or retail operations management, • Strong leadership and team-building skills, • Excellent communication and interpersonal abilities, • Ability to analyze financial and operational data, • Knowledge of health and safety regulations, • Flexibility to work evenings, weekends, and holidays as needed, • Passion for creating a fun, engaging, and inclusive environment, • Valid driver’s license and reliable transportation At Cheba Hut, we celebrate individuality and foster a culture of growth, creativity, and community. Join us and be part of a brand that values real people, great food, and a laid-back vibe. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions truly matter. Requirements: Supervisory Responsibilities: • Hires, trains, oversees, and coaches Assistant General Managers in the day-to-day operations., • Conducts performance evaluations that are timely and constructive; coaches AGM’s to do the same as it relates to the Shift Leads and crew., • Handles discipline and termination of employees as needed and in accordance with company policy., • Oversees the financial performance of each CheBA Hut location., • Acts as communication liaison between locations and headquarters., • Communicates information related to new policies, procedures, and promotions with and among shop locations., • Identifies new opportunities for sales., • Ensures district-wide customer satisfaction., • Oversees safety and security within the district., • Assists Assistant General Managers as needed., • Works closely with Wahi leadership, • Performs other related duties as required., • Excellent verbal and written communication skills, • Thorough understanding of CheBA Hut, customers, procedures, and policies., • Excellent management skills., • Excellent interpersonal skills., • Thorough understanding of geographic region to be overseen., • Bachelor’s degree (preferred), • Proven experience as a multi-unit manager required., • 5 Years in Leadership Role, • Excellent leadership and organizational abilities, • Superior knowledge of industry regulations and operational guidelines, • In-depth knowledge of Office programs (word, PowerPoint, excel, etc.), • Working knowledge of customer relationship management, • First class people skills, • Think “shop first”/”customer first.”, • Demonstrate integrity., • Demonstrate self-direction., • Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware., • Ability to establish priorities and set priorities for others., • Ability to work in a diverse culture., • Ability to follow oral and written instruction., • Ability to receive/give direction., • Ability to work well under physically and mentally stressful situations., • Responsible alcohol service training/certification, • Food safety/handling training/certification, • Consistent access to a working smartphone, • Must be able to lift up to 50 pounds at times., • Requires regular travel throughout the assigned district and visits to other markets., • Good mobility., • Stamina to work a 10-hour shift., • Standing for long periods of time., • Overtime will be required.