Team Member (Miss J's Cafe)
il y a 12 jours
Henderson
Job DescriptionJob Overview: As a Team Member at Miss J's Cafe, you will be the face of the cafe, responsible for providing excellent customer service, preparing food and beverages, and maintaining a clean and welcoming environment for guests. This position requires individuals who are enthusiastic, reliable, and enjoy working in a fast-paced setting, ensuring that each customer has a positive experience. Key Responsibilities:1. Customer Service: • Greet customers with a friendly and welcoming attitude., • Take customer orders accurately and efficiently, both in-store and at the drive-thru (if applicable)., • Address customer concerns, complaints, and special requests in a professional and positive manner., • Ensure customers receive their orders promptly and that the order is correct., • Create a positive atmosphere for customers by offering a great experience and showing attentiveness. 2. Food & Beverage Preparation:, • Prepare food and beverages according to Miss J's Cafe’s menu standards and recipes., • Operate kitchen equipment such as coffee machines, blenders, and ovens, following safety guidelines., • Ensure all food items are prepared fresh, presented beautifully, and served at the proper temperature., • Follow proper food safety and sanitation practices at all times. 3. Maintaining Cleanliness:, • Keep the work area, kitchen, and dining areas clean, organized, and sanitized during the shift., • Regularly wipe down surfaces, clean dishes, and maintain a clutter-free environment., • Follow all sanitation procedures, including proper storage of ingredients and cleaning of kitchen equipment., • Maintain the cleanliness of the restroom and common areas to meet health and safety standards. 4. Cash Handling & Register Operations:, • Operate the cash register, processing payments accurately (cash, credit cards, or mobile payments)., • Provide customers with correct change and ensure accurate transactions., • Assist in balancing the register and following company cash handling procedures., • Help with closing out the register at the end of the shift. 5. Teamwork & Collaboration:, • Work as part of a team to ensure smooth operations and excellent service during shifts., • Support fellow team members when needed, especially during busy times., • Communicate effectively with other team members to ensure that customer orders are fulfilled accurately and efficiently. 6. Health & Safety Compliance:, • Follow all health and safety regulations, including proper food handling, sanitation, and cleanliness., • Adhere to company guidelines for personal hygiene, uniform standards, and food safety practices., • Report any safety hazards or maintenance issues to the management team immediately. 7. Other Duties as Assigned:, • Assist with opening and closing procedures as needed., • Help with restocking supplies such as cups, lids, napkins, and ingredients., • Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager. Qualifications:, • Experience:, • Previous experience in customer service or food service is preferred but not required., • A positive attitude and eagerness to learn., • Skills:, • Excellent customer service skills and a friendly demeanor., • Ability to communicate effectively with both customers and coworkers., • Ability to work efficiently and multitask in a fast-paced environment., • Basic math skills for handling cash and processing payments., • Ability to follow instructions and company procedures., • Education:, • High school diploma or equivalent preferred but not required., • Physical Requirements:, • Ability to stand for long periods and perform physical tasks., • Ability to lift up to 25-30 pounds as needed., • Ability to work in a fast-paced, high-energy environment.