Restaurant/Retail IT Technology Support
6 days ago
Dallas
Job Description 3 yrs of in-depth Working of Restaurant Systems; NCR Aloha NCR Back Office Servers, POS Kitchen display Systems, Configuration Center (CFC) $80k to 85k to Start Position Summary We are seeking a skilled I.T. Technician / Aloha Programmer to support, maintain, and enhance our technology infrastructure with a strong emphasis on the Aloha Point-of-Sale (POS) system. This role combines hands-on technical support with specialized POS configuration, programming, and troubleshooting. The ideal candidate has experience in the hospitality or retail industry, excellent problem-solving abilities, and strong customer service skills. Key Responsibilities Aloha POS Administration & Programming • Configure, program, and maintain Aloha POS front-of-house and back-office systems., • Manage menu programming, item setup, pricing changes, and promotional configurations., • Monitor and troubleshoot Aloha BOH, FOH, EDC, Kitchen Display Systems (KDS), and interface integrations., • Perform database updates, version upgrades, patching, and backups., • Provide Tier I–III technical support for all hardware and software issues., • Diagnose and resolve issues related to networks, workstations, servers, printers, mobile devices, and peripherals., • Maintain uptime of mission-critical systems used by store/restaurant operations., • Support and maintain LAN/WAN infrastructure, routers, switches, firewalls, and wireless networks., • Assist in monitoring system performance, security, and reliability., • Install, configure, and deploy new hardware including POS terminals, printers, tablets, and kiosks., • Set up new store/restaurant locations and assist with technology rollouts., • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps., • Train staff and managers on POS usage, best practices, and new features., • Recommend improvements to increase efficiency and stability. Qualifications Required • 2–5 years of experience in IT support or systems administration., • Hands-on experience with Aloha POS (Radiant/NCR)., • Strong understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN)., • Familiarity with Windows Server, SQL, and workstation administration., • Ability to diagnose technical issues logically and efficiently., • Strong communication and customer-service skills., • Experience in hospitality or retail IT environments., • Knowledge of Aloha Configuration Center (CFC) and above-store systems., • Experience with restaurant peripherals: Epson printers, kitchen video systems, payment terminals, etc., • Basic scripting or automation experience (PowerShell, batch, SQL). Work Environment & Requirements • Full-time; may require nights, weekends, or on-call rotations., • Ability to lift up to 40 lbs and perform physical installation tasks., • Valid driver’s license and ability to travel to store locations (if applicable). Company DescriptionRecruiting Plus, LLC , a company with over 37 years of restaurant operations and recruiting experience, has partnered with many national chains to recruit talented Restaurant Managers for them at all levels of the organization. Many of those chains don't advertise for these critical positions. No fees involved for us to get you an introduction into these outstanding restaurant companies. We specialize in connecting the appropriate candidate with the best available position. We are currently recruiting General Managers, Assistant General Managers, Restaurant Managers, Fast Track General Managers, and Culinary Managers in many markets across the country.Recruiting Plus, LLC , a company with over 37 years of restaurant operations and recruiting experience, has partnered with many national chains to recruit talented Restaurant Managers for them at all levels of the organization. Many of those chains don't advertise for these critical positions. No fees involved for us to get you an introduction into these outstanding restaurant companies. We specialize in connecting the appropriate candidate with the best available position. We are currently recruiting General Managers, Assistant General Managers, Restaurant Managers, Fast Track General Managers, and Culinary Managers in many markets across the country.