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Job Description About Alethea Alethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert analysis and our proprietary Artemis platform, we deliver timely, data-driven solutions that align with client needs. Role Overview We're hiring a Customer Success Lead to build, lead, and scale our client/account management function from the ground up. You'll be one of the primary interfaces with our customers, helping them fully realize the value of our insights and technology, and shaping how our company listens to, serves, and grows client relationships. You should thrive in ambiguity, have strong strategic instincts, and a bias toward action. This is a critical leadership role — perfect for someone who likes building the plane while flying it. Key Responsibilities Customer Success Strategy & Execution • Design and implement a structured customer success framework focused on lifecycle management, customer engagement, and value realization., • Stand up scalable systems for account management and client retention, including account and renewal/upsell plans, • Act as the executive point of contact for clients, particularly during early onboarding, renewals/upsells, and day-to-day engagements, • Surface and synthesize client feedback to influence product development, platform improvements, and go-to-market strategy., • Work cross-functionally with Analysis, Product, Engineering, and Comms/Marketing to deliver a cohesive customer experience., • Own renewals, extensions, and account expansion by identifying evolving client needs and navigating procurement processes., • Manage, and eventually scale, a high-performing customer success team as the company and client base grows, • Define KPIs, workflows, and success metrics to track team performance and client outcomes.You'd Be a Great Fit If You..., • Have 8+ years of experience in customer-facing roles (customer success, consulting, or account management), ideally in startup or fast-growth environments., • Are client-obsessed and have worked directly, preferably as the lead, with enterprise or nonprofit clients., • Are a strong communicator with high EQ — someone who builds trust, navigates complexity, and handles high-stakes situations with calm and clarity., • Have experience interfacing with senior leaders and can translate customer needs into product and business strategy. Be the advocate for our clients internally., • Are a skilled project manager who keeps trains running on time, sees around corners, and ensures flawless execution., • Salary and stock options are negotiated based on experience. The salary range for this position is $105,000 to $160,000 per year, depending on the candidate's skills, experience, and qualifications, and comes with a competitive commission plan as well. In addition to cash compensation, this role is eligible for a stock option grant., • Healthcare at the gold-tier level, dental, and vision is fully funded by the employer. 50% of dependent coverage is provided by the employer. Additional benefits include employer provided life and AD&D insurance and an Employee Assistance Program with a variety of services, including generous Mental Wellbeing support., • Flexible vacation, sick leave, including office closure between Christmas and New Year's., • Employees may also participate in an Employer sponsored 401k, after their 6-month anniversary, with a 3% match. Health Savings (HSAs) and flexible spending accounts (FSAs) are also offered., • Hybrid work environment, with 3 days per week required in office in Washington, D.C or New York., • Alethea is an equal opportunity employer that encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.

Job Description Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures. This role requires in-office attendance at least 3 days/week in New York City. The Role As the leader of the Customer team, this individual will manage customer success, onboarding, and support. They will be responsible for scaling our retention, engagement, and expansion motions. Through this work, they will develop valuable insights that directly influence our product roadmap and positioning. A strong candidate will immediately bring in their customer playbook and refine our ongoing efforts to scale up market. This player-coach role requires managing a book of business while leading the team. Air has over 2,000 customers, and this candidate will be instrumental in systematizing processes and driving the function forward. Along with their team, they will hold all customer relationships and implement more efficient customer support and success strategies with a focus on strategic expansion and growth. This includes establishing quotas related to Net Dollar Retention (NDR) to drive the team to actively seek expansion opportunities. As a product-led business, an appreciation for community is critical and the ability to effectively collaborate with the product team is imperative. Lead Customer Strategy • Own the end-to-end customer journey and continuously refine playbooks to scale operations across customer onboarding, support, and success., • Manage customer relationships and lead by example, setting and maintaining a high bar for customer relationship management., • Partner cross-functionally with sales, product, and analytics teams to create and optimize the upsell / cross-sell strategies., • Increase product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics., • Establish and report on Customer team KPIs and forecast, ensuring alignment with company goals and objectives., • You have 6-10+ years of experience leading go-to-market functions within a fast-growing SaaS environment with a focus on customer and post-sales motions., • You are customer-centric at your core and are a champion for our customers; are passionate about understanding your customers’ organizations, business priorities, and sources of value., • You are commercially minded and confident owning and delivering on expansion and revenue targets., • Proven ability to take concepts and ideas to execution and close, embracing both big-picture objectives and following through on details., • Problem solver; you don’t accept the status quo and are always looking for creative solutions., • Systems thinker who thrives in fast-paced, data-driven environments; comfortable operating online and in-sync with cross-functional teams., • Excellent communicator with a knack for always finding the right tone., • Demonstrated record of entrepreneurial achievement and/or leadership a plus. How We Work at Air • Act like a driver: Take initiative and ownership without waiting to be told., • Work in public: Share ideas openly, get feedback early, and collaborate across teams., • Play to win: Aim high and bring creativity, adaptability, and focus to your work., • Say the hard thing: Give and receive feedback with clarity and respect. Why Air? • Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on [our ARR growth]., • Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You’ll also enjoy a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days., • Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced Mid-Market Customer Success Manager (CSM) to join our growing team. The Mid-Market CSM will be the primary point of contact for our Mid-Market hotel partners after they have successfully implemented and adopted Canary Technologies' products. This role is crucial in ensuring customer satisfaction, driving retention, and fostering long-term relationships.Responsibilities • Customer Retention: Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products. Identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success, • Customer Expansion: Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives, • Relationship Management: Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers, • Issue Resolution: Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution, • Host QBRs: Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps.Qualifications, • Bachelor's degree (BS/BA).2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, • Excellent communication, interpersonal, and presentation skills, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, • Proactive and results-oriented with a strong customer-centric approach

Job DescriptionLANGUAGE: ROHINGYA US-Based Interpreter As a remote interpreter, you play a significant role in facilitating communication between ROHINGYA and English speakers. The interpreter needs to be able to process information quickly and with accuracy in a professional manner. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries, and dictionaries are useful tools. Candidate Qualifications: • Fluency in English and ROHINGYA, • Minimum 2 year interpretation experience preferred, • Excellent listening, retention and note taking skills to maintain a high level of accuracy., • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions., • Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client.Technical Requirements:, • Computer or Laptop, • Windows 10 or higher, • USB Wired headset, • Remote position, interpreter works from his/her home office, • Ongoing training and competency opportunities, • Monthly payments Bst7pEtWP7

Job Description$75,000 per annum Position: CRED NYC Outreach and Retention Specialist, SkillSpring Location: Multiple Sites in Manhattan & the Bronx Salary Range: $75,000 per annum Reports to: SkillSpring’s CRED NYC Program Director About SkillSpring: SkillSpring, a workforce development powered by The New Jewish Home, has supported New York City youth and young adults from under-resourced schools and communities in pursuing careers in health care since 2006. By training the next generation of high-quality, culturally competent healthcare professionals, SkillSpring generates excitement and enthusiasm for careers serving older adults. Position Overview: SkillSpring, operated by The New Jewish Home, seeks a full-time Outreach and Retention Specialist to lead participant recruitment, engagement, and retention for our Community Resources for Employment and Development Program (“CRED NYC”) Program. Reporting to the CRED NYC Director, the Outreach and Retention Specialist will play a vital role in cultivating partnerships, screening prospective applicants, tracking attendance and participation, and providing individualized support across all phases of the program—from enrollment through job placement and retention. This position requires trauma-informed engagement strategies and a commitment to culturally responsive service delivery. The successful candidate will have experience working with individuals impacted by systemic inequities, including community violence, housing instability, and long-term unemployment. Flexibility is required, including availability for evening and Saturday programming across multiple SkillSpring sites. Key Responsibilities: • Lead targeted outreach and recruitment efforts across NYC, with a focus on NYCHA developments, DOE alternative schools, community-based organizations, and HRA referrals., • Screen applicants for program fit, eligibility, and career alignment; conduct intake interviews and assist with document collection and enrollment paperwork., • Develop and maintain trusted relationships with community-based referral partners including East Side House Settlement, Fair Futures, and HRA TAG providers., • Support case managers in participant retention by providing regular follow-up, tracking progress, and identifying re-engagement strategies when challenges arise., • Maintain regular communication with participants throughout training, clinical rotations, and internships; monitor attendance and engagement; log interactions in internal tracking systems., • Facilitate small-group workshops on career readiness, self-efficacy, and job search strategies; co-lead monthly check-ins for alumni and current participants., • Assist job developers and case managers in verifying employment placements and collecting documentation for DYCD and CRED NYC compliance., • Ensure daily program sign-in and sign-out, accurate attendance tracking, and timely reporting of milestones and deliverables., • Contribute to the creation of culturally relevant outreach materials, job development tools, and engagement strategies aligned with CRED NYC expectations., • Collaborate with program staff to coordinate internship schedules, ensure wraparound supports are in place, and follow up on participant goals outlined in their Individual Service Strategy., • Uphold CRED NYC regulations; participate in professional development, provider meetings, and community events. Qualifications: • Associate’s Degree in Human Services, Social Work, or related field required; Bachelor’s preferred., • At least 3 years of experience in outreach, recruitment, retention, or participant engagement roles., • Experience working with young adults and adults from underserved communities., • Trauma-informed training or demonstrated experience with trauma-responsive practices preferred., • Strong interpersonal, written, and verbal communication skills., • Organized and detail-oriented with proficiency in Microsoft Office and data tracking platforms., • Ability to work flexible hours, including some evenings and Saturdays., • Passion for healthcare workforce development and commitment to equity and inclusion. Physical Demands: • The role requires normal mental and visual attention, along with manual coordination., • Work is performed in lighted, heated, and ventilated areas, with occasional interruptions to workflow., • Duties involve regular periods of sitting, standing, or walking and the ability to work at a computer for sustained periods., • Ability to lift and/or move up to 25 pounds., • Travel to all TNJH campuses and program sites is required. Compensation and Benefits: The New Jewish Home provides a competitive salary range, and the actual salary will depend on factors such as experience, education, and organizational need. Our benefits package includes: • Medical, Dental, and Supplemental Vision plans, • 401(k) retirement plan, • Vacation, Holiday, and Sick leave, • Short Term Disability insurance, • Basic Life & Accidental Death Insurance, • Tuition Reimbursement, • Health Care, Commuter, and Dependent Care Flexible Spending Accounts, • Access to a portion of your paycheck before payday through our partnership with RAIN

Job Description Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements. We're looking for Customer Success Managers (CSMs) who thrive in a high-impact, customer-facing role, enjoy building relationships, and are motivated by helping clients achieve their goals. You'll manage a pooled portfolio of accounts, focusing exclusively on retention, product adoption, and engagement of our SaaS healthcare compliance platform, while collaborating closely with Sales, Finance, Support, and Product teams. This role revolves primarily around driving high retention with customers rather than growth, and a high-performer in this role is able to make sense of the complex, driving a scaled customer experience with their base in the name of guiding as many as possible to a positive renewal decision. This is a remote role with opportunities to connect virtually or in-person for collaboration, process improvement, and team alignment. Why You'll Love This Role: • You'll directly impact customer satisfaction, retention, and long-term engagement., • Your work will ensure customers stay active, happy, and supported, providing measurable value to the business., • You'll develop and execute proactive, repeatable strategies to drive awareness, adoption, and engagement across a pooled account portfolio., • You'll collaborate with Finance to resolve payment disputes, escalations, and other account issues., • You'll work alongside a supportive team across Customer Success, Product, and Support to advocate for customers and improve processes., • You'll have the autonomy to influence customer outcomes while working in a collaborative, high-impact environment.Qualifications:, • 2+ years of experience in Customer Success, Account Management, Client Services, or a related role., • Strong organizational skills to manage a high volume of accounts with consistent, repeatable outreach., • Excellent communication, problem-solving, and relationship-building skills, with a customer-first mindset., • Goal-oriented, especially when it comes to achieving retention and satisfaction targets, • Comfortable collaborating across teams, including Finance, Product, and Support., • Experience in SaaS or subscription-based business models preferred., • Bachelor's degree or equivalent professional experience is a plus.Responsibilities:, • Serve as the primary point of contact for a pooled portfolio of core (mid-sized spend; non-strategic) accounts, focusing exclusively on retention, adoption, and satisfaction., • Drive customer engagement through proactive, repeatable touchpoints that maximize platform usage and value realization., • Partner with sales to drive account expansion; while the CSM is not responsible for growth, there are financial incentives in place to identify potential growth opportunities, • Implement structured processes to maintain consistent communication and engagement across the pooled account portfolio., • Partner closely with Finance to resolve payment disputes, escalations, and account issues., • Monitor account health and identify opportunities to improve customer engagement and retention., • Direct customers to the platform for commercial transactions or negotiations, without involvement in sales activities., • Collaborate with Support and Product teams to advocate for customer needs and improve processes., • Act as a true customer champion - focused entirely on helping customers succeed. What CG Can Offer You:, • The opportunity to make a direct, measurable impact on customer retention and satisfaction., • Competitive base salary plus performance-based bonus tied to gross retention rate (GRR). Financial incentives to drive expansion opportunities to the sales team and drive our wallet retention rates higher., • Extensive training and professional development to help you grow your career., • Comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!). Location: Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels. Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full-time, Remote

Job DescriptionSalary: $250K-$350K per year We are seeking a NYC-based VP of Customer Success, Onboarding, and Professional Services to lead and scale our global post-sales organization, ensuring world-class onboarding, retention, and customer growth experiences across our expanding product suite. Following the rapid adoption of our second product, Shred.AI, this role will be instrumental in strengthening our onboarding and services operations while evolving our broader Customer Success and Account Management strategy to drive cross-sell and long-term client partnerships. This executive will report directly to the CRO and will focus heavily on improving operational efficiency, scalability, and customer satisfactionleveraging AI and automation to enhance every stage of the customer journey. This role will have an in-office requirement of 3 days per week (Tuesday, Wednesday, Thursday) to foster collaboration, mentorship, and alignment across teams. Company Description OpenAsset is the leading Digital Asset Management solution built for the Architecture, Construction, and Engineering industries, with over 1000 clients and 20 years of experience. Our mission is to inspire people through visualization of the built worldand with the launch of our AI-driven proposal generation tool, Shred.AI, we are expanding that mission further. Were a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, were passionate about creating an inclusive workplace where everyone feels valued and empowered to contribute. Role Overview Were looking for a VP of Customer Success who can build on our strong foundation of customer advocacy and operational excellence while scaling processes to support significant growthfrom $25M to $100M+ in ARR. Youll oversee our Onboarding and Professional Services teams along with our Customer Success and Account Management teams. You will ensure seamless onboarding, drive adoption across our multi-product platform, and deliver measurable value for our global customer base of 1,000+ clients. Youll bring a strategic yet hands-on approachcomfortable refining playbooks, managing complex client relationships, and collaborating cross-functionally to integrate AI and data insights into customer workflows. Responsibilities • Lead and develop the Customer Success, Onboarding, and Professional Services organization (including AM, CSM, IM, and SE teams)., • Optimize onboarding processes to improve time-to-value, customer satisfaction, and scalability as we continue to grow our global client base., • Define and execute a customer lifecycle strategy that drives retention, cross-sell, and expansion across our product suite., • Collaborate with Product, Engineering, and Revenue Operations to implement AI-driven tools that enhance onboarding, customer engagement, and service efficiency, • Partner with Sales Leadership to ensure smooth handoffs and alignment between new business and post-sales., • Partner with Marketing to ensure a strong in-person presence at events and customer onsites., • Develop scalable frameworks for account management and success planning, ensuring consistent delivery across all regions., • Improve and track KPIs around NRR, churn, onboarding velocity, adoption, and customer health scores., • Foster a culture of proactive customer success, where insights from customer data, feedback, and interactions continuously inform our strategy., • Represent the voice of the customer to the executive team, influencing roadmap and go-to-market decisions., • Hire, mentor, and grow talent within the Customer Success and Services teams to build a high-performing, scalable organization. Skills & Experience • 10+ years of experience in B2B SaaS with 5+ years leading Customer Success and Professional Services teams., • Proven success scaling from ~$25M to $100M+ ARR, supporting 1,000+ clients globally., • Experience managing multi-regional teams including EMEA and APAC, and implementing global customer success frameworks., • Strong understanding of customer onboarding, implementation, and renewal processes for complex, multi-product SaaS platforms., • Demonstrated ability to build and execute AI- and data-driven customer strategies that improve efficiency and customer outcomes., • Skilled in operational excellence, process design, and cross-functional collaboration., • Proven track record of improving key metrics such as NRR, GRR, and time-to-value., • Exceptional leadership, communication, and analytical skills; highly proficient in tools like Salesforce, Gong, and AI-driven productivity platforms., • Experience in or affinity for the AEC (Architecture, Engineering, and Construction) industry is a plus. Benefits • Competitive salary, • Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents, • 20 days paid time off per year + federal holidays (UK style!), • 5 paid sick days, • Work from home flexibility, • Commuter benefits, • 401k, • Paid parental leave, • Career growth and development opportunities This position is not eligible for visa sponsorship. Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualificationswe do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain customer records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Signing bonus We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain customer records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off If you are a driven, sales-focused professional who thrives in a fast-paced environment, we are eager to see how your talents can contribute to our agencys success. Note: We are open to Part-Time schedules as well as Full-Time. RESPONSIBILITIES: • Proactively generate and follow up on leads to drive new business., • Meet and exceed sales targets by closing policies across multiple lines of insurance., • Identify customer needs and present tailored insurance solutions., • Conduct policy reviews and recommend coverage adjustments., • Assist with renewals, cross-selling, and upselling to maximize retention., • Maintain accurate records of sales activities and customer interactions.QUALIFICATIONS:, • Prior insurance experience highly preferred., • Must hold current insurance licenses (Property/Casualty and Life/Health)., • Strong sales and negotiation skills with a proven track record of success., • Ability to build rapport and establish long-term client relationships., • Self-motivated, goal-oriented, and eager to grow within a sales-driven environment. This is a remote position.

Job DescriptionWho we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. We're looking for:A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum.Your responsibilities will include: • Onboarding new customers and channel partners, • Providing a first-class customer experience to all customers and partners, ensuring their needs are met, • Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn, • Establishing clear client retention goals, • Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experienceYou have:, • Proven track record (2+ years) of success as a Customer Success Manager or similar role, • Exceptional ability to communicate and foster positive business relationships, • Experience in managing and working with a diverse group of stakeholders and customers, • Enjoy working in an unstructured start-up environment (lack of process does not frustrate you), • Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals, • Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks, • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it, • A collaborative spirit – transparent in your work, output, and decision making, • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.We offer:, • Equity - Everyone at Nitra is an owner. When the company wins, you win, • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra, • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.

Job DescriptionHead of Client Services Location: New York, Hybrid Salary: $230,000 - $250,000 plus Share Options Reporting to: VP of Brand Experience About Us Duel is a SaaS company on a mission to make Brand Advocacy the industry-standard philosophy for building brilliant retail brands. Founded by world record-breaking adventurer and former brand ambassador Paul Archer, we exist to show that companies built for advocacy can change the world. In today’s hyper-connected world, where social media is twice the size of all other media channels combined and entirely user-generated, the most successful brands are those investing in people and community, not ads. The Duel Brand Advocacy Solution enables enterprise brands to do just that. We’ve onboarded over 60 influential brands including Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret, LUSH, and Elemis. Our global team of 60+ spans New York City and London, bringing together psychologists, brand experts, and community builders who combine cutting-edge brand expertise with deep SaaS experience. Backed by top European VCs, Duel recently announced a $16 million Series A, accelerating our U.S. growth and bringing our AI-driven product vision to life, equipping brands with the tools to drive growth through thousands of advocates, customers, creators, and brand ambassadors. The Role As the Head of Client Services, you’ll be our "Partner to the Customer" and the architect of how we deliver remarkable experiences at scale. You’ll build your team, partner directly with sales, brand strategy and implementation teams to build a high-performing agency grade client services function, that drives measurable impact and lasting brand relationships. You’ll create one cohesive motion. No diluted accountability. Every account has a single strategic owner. If it’s unclear, it’s you who decides. You won't be just managing accounts, you will redefine how enterprise beauty, fashion, luxury & CPG brands turn customers into advocates. You won’t be stepping into a playbook; you’ll be writing it. This isn’t a traditional client services leadership role. It’s a full-spectrum opportunity to own the brand journey end-to-end.. from strategic account management and customer success to renewals, expansions, and commercial growth. This role is a step-change from just client relationships to becoming the holistic architect of how Duel's SaaS technology delivers gross advocacy value to its brands. You’ll be responsible for scaling our retention, engagement, and expansion motions with enterprise brands. This leadership role requires a blend of hands-on strategic delivery, team leadership, and the ability to operate at the intersection of agency-grade client services and the commercial rigor of SaaS. We’re Looking for Someone Who Will… * Run one team with clear lanes: Client Services leads and owns the relationship; Managed Services ensures execution quality; Project Management keeps us on time and on budget. You ensure these parts move as one. No diluted accountability. Every account has a single strategic owner. If it’s unclear who decides. It's you. * Lead hands-on. Step into a tricky renewal or triage a program risk, then step back. Be creative, pattern recognition and proactive ideas rooted in market and client context, not decks for their own sake. * Create clarity around client forecasts, upsell/cross-sell opportunities, deliverables, and relationship strategy. Client Services Strategy & Leadership * Build a scalable client service program that drives satisfaction, retention, and growth. This includes managing the post-sale customer lifecycle, leading a team of CSMs, and owning renewals, expansions, deal structuring, and commercial excellence. * Build and lead a high-performing team of Client Services Directors/Managers; mentor, set standards, and raise the bar. * Install your operating playbook: account planning, forecasting, renewal/expansion motions, and executive communication standards. * Model crisp writing and executive presence. We tell the truth, we quantify outcomes, and we don’t overpromise. * Own the operating model. Stand up a scalable CS system with clear segmentation (enterprise vs. commercial), portfolio health reviews, expansion rituals, and a fast-moving executive escalation path. * Institutionalise the playbook, codify account planning, forecasting, renewals, executive comms, and change control. Make it auditable and easy to teach with live examples (strategy hubs, playbooks, maturity models) Run board-grade EBRs/QBRs. Tie every review to customer priorities, quantified outcomes, and funded next steps. * Bake advocacy as a growth engine, integrating community, UGC, and referral signals into health scoring and success plans. * Instrument the function: track NRR, GRR, logo retention, margin by account, adoption depth, expansion velocity, and leading indicators. * Lead from the front, take point on pivotal executive conversations, solve issues, teach, then step back. * Own the number. Forecast with precision and call risks early with clear recovery plans. Customer Advocacy, Retention & Risk * Build executive relationships that matter. Map sponsors, run quarterly briefings, and maintain a value narrative that earns advocacy, not just satisfaction. * Blend product telemetry, relationship coverage, and advocacy signals (community, creators, UGC, referrals) into a live health score; use named playbooks for early churn prevention. * Make feedback actionable, route insights to Product, Data, and AI in a “problem, evidence, impact, proposal” format, and close the loop visibly. Renewals & Expansion * Own the full renewal cycle, forecasting, pricing, deal structure, and negotiation — with no-surprises accuracy. * Operationalise renewals through proactive 120/90/60-day timelines, mutual success plans, and pre-mortems for at-risk cohorts. * Maintain system discipline in HubSpot: clean stages, renewal cohorts, lifecycle milestones, risk flags, and exec notes that stand up in a board meeting. Cross-Functional Collaboration * Translate insights into product action, turning customer patterns into roadmap priorities and beta programs. * Partner tightly with Sales: joint account plans, whitespace mapping, and aligned renewal/expansion plays. * Tighten delivery. Standardise communications, SLAs, and run-of-show to ensure calm, predictable, high-quality execution. We’d Love to Hear from You If You Have… * A background in building Client Services teams, agency, consultancy, tech, or in-house; ideally with experience scaling commercial, customer-focused teams delivering tech solutions. * 10+ years in client services, customer success, account, or brand management, with 3+ years in a leadership role. * Proven success developing data-driven client services transformations for enterprise brands, ideally in beauty, fashion, lifestyle, or CPG. * Deep understanding of how to translate brand growth and retention into proactive strategies and measurable outcomes. * Experience leading teams through high-stakes proposals, pitches, and executive storytelling. * Expertise across omnichannel execution, community, social, influencer, activations, partnerships, PR, trade marketing, and creative development. * A polished approach to client relationships, cultural insights, and platform-specific tactics. * A track record of working with senior-level stakeholders (including C-suite executives) across Fortune 500 brands or large-scale organisations. * The ability to tie data to commercial outcomes, connecting advocacy to retention, referrals, and revenue. * Exceptional collaboration skills, a true team player. * Immaculate attention to detail and high standards of brand strategy. Person * A creative thinker who sees patterns others miss, proactive, mission-led, and unafraid to shape direction. * A true collaborator and dot-connector, finding clarity in complexity across cross-functional programs. * A seasoned people leader with outstanding communication, organization, and time management skills. * Someone who values authentic, trust-driven engagement aligned with Duel’s mission. * Customer-obsessed, commercially minded, and relentlessly execution-focused. * A systems thinker who thrives in fast-paced, data-driven environments. * An entrepreneurial spirit that’s contagious, you build and lead, leaving teams and systems better than you found them. The Dueligan Culture * We’re building a remarkable company with remarkable people and a remarkable culture. Advocacy is our north star, for customers and employees. * A High Trust, Tight Ship, full of Bloody Brilliant & Utterly Lovely People doing their best work together. * We value trust and freedom above all else, combined with deep ownership, execution, and candor. * Dueligans are the largest shareholders in Duel. We take ownership seriously. In-Person and Remote Working Balance We do much of our best work together in person, which is why we’re hiring people within commuting distance of our London or New York offices. But we also recognize the value of deep work at home. Our hybrid philosophy gives you freedom and flexibility, you do you, as long as it’s not at the expense of others. Duel Perks & Package * Flexible working hours, we understand life happens. * 25 PTO Days + 11 Statutory Holidays + End-of-Year Break (3–4 additional days). * Options Scheme for all full-time employees, everyone shares in what we build. * US Healthcare Options (more to come). * 401K Match Plan. * Company MacBook. * $350 WFH Set-Up. * Headspace contributions. * Personal development budget and support. * 2 additional days’ leave for volunteering.

Job Description About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp's clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: • Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients, • Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals, • Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships, • Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners, • Capture and promote business value created from DataCamp use, • Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap, • Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client, • 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus, • Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently, • Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts, • Bringing a "Teach to fish" not "give a fish" mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation, • Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise, • Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: • Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding., • Competitive compensation: We offer a competitive salary with attractive benefits., • Flexibility: Benefit from flexible working hours because the future is flexible!, • Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth., • Global retreats: Participate in international company retreats, fostering a global team spirit. Compensation At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The total range (base + OTE) for this role is $147,000; actual pay will be determined based on the individual's skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for: • Equity (i.e., stock options)., • Unlimited PTO, • 401K retirement plan + matching, • Insurance (medical, dental, vision, life)

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: • Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers., • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product., • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal., • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health., • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations., • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience., • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge., • Meet or exceed goals for role KPIs:, • Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business, • You have 3+ years of experience in account management, customer success, implementation or healthcare management., • You have experience in upselling and retaining customers to drive additional revenue., • You have experience using SaaS-based solutions and platforms., • You have experience owning the life cycle contract renewals., • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction., • You have experience adhering to and achieving outlined KPIs., • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM., • You have a deep passion to transform the U.S. healthcare system, especially mental health., • You have the willingness and ability to travel as needed (approx. 15%)., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description About Nayya Founded in 2019, Nayya is on a mission to connect people's most important information, so they can thrive in their health and wealth. Powered by AI and advanced analytics, Nayya's platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions—meeting people's real world needs. As a trusted platform and partner to leading employers, benefits solutions, and HR tech providers, Nayya unlocks long-term value through helping employees live more resilient lives. Backed by strategic investors like ICONIQ, Felicis Ventures, SemperVirens, Workday Ventures, MetLife Nextgen Ventures, and ADP Ventures, Nayya is ushering in the future of health and wealth for all. The Role We are looking for a self-motivated and data savvy customer advocate with a natural ability to build relationships with our rapidly growing customer base. You'll be one of the early team members within this function, so you'll help us define customer success at Nayya. In doing so, we will look to you to build the playbook that will help us generate long term value for our carrier, broker, HR tech, and employer customer groups in the months and years to come. Our ideal candidate is a curious, results-oriented collaborator who is comfortable liaising between our customers and internal teams to influence our product roadmap, provide customer feedback, and uncover innovative ways to generate customer value. Responsibilities: • Strengthen our customer relationships by delivering amazing support; you'll be the face and voice of Nayya with your customers, • Be an analytical and adaptable partner with a focus on customers' objectives and opportunities, • Engage with data to understand customer engagement, identify product enhancements, and promote user adoption, • Track customers' value, retention, customer satisfaction and ultimately the expansion of Nayya's footprint, • Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams, • Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers, • Prepare and present Quarterly Business Reviews Qualifications:, • 5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment, • A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships, • Entrepreneurial approach, comfort with ambiguity, • A socially-oriented advocate who is passionate about building relationships and managing stakeholders, • Unafraid of going deep into the data to understand customer engagement and adoption, • Passionate about creating technology experiences that empower users, • An empowered ownership mindset, • Strong project management and organizations skills, PMP experience is a plus #LI-JD1 #LI-HYBRID #BI-Hybrid Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Customer Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is a hybrid position based in New York City, requiring four (4) days per week in our office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Partner with senior counselors to create mentorship and training programs that elevate overall qualityWho You Are, • 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job DescriptionCompany Description Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. Job Description This role is based in our New York City office. The Key Accounts Customer Success (CS) position will report into the Head of Customer Success, working exclusively on our digital products. The CS works with the Account Management team to ensure that our clients understand and get tangible value from the LIONS Intelligence portfolio of products: The Work, Contagious IQ, WARC, and Effie. The CS is also responsible for onboarding new key clients and facilitating their training in our product suite. The role of the CS is to become the trusted advisor to some of our biggest and most valuable clients who range from the largest advertising agencies to leading brands and media owners. The CS’s interactions with these key accounts are to increase their understanding and usage of our suite of LIONS Intelligence products and services. Everything the CS role does is to increase the likelihood of renewal, upsell and cross-sell. The Key Account CS has a particular focus on mapping & deepening relationships with our key accounts, to provide the best environment for the Account Management team to grow our commercial holdings with them. The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of LIONS Intelligence products and services. The Key Account CS may also be required to present our content in a compelling manner, so that the perception of value of the LIONS Intelligence platforms and the content within is as high as possible. You will be recording key insights from customers on our systems and working with our leading Account Management team to strategise where to prioritise focus to ensure we hit our retention & growth targets. Key Accountabilities • Working to engage with your customer through email, phone calls and meetings (online and offline) at both individual user- and company-level, • Onboarding customers to LIONS Intelligence products as the first point of contact, • Identifying and nurturing upsell & cross-selling opportunities across the wider LIONS portfolio for our high-growth, key customers, • Driving engagement with LIONS Intelligence’s entire portfolio of products, including promoting upcoming events and sessions, • Meeting and exceeding your KPI targets on customer meeting activity, • Managing projects around team collaboration and sharing of resources, ideas and engagement strategies, • Collecting integral key information & usage data to help build the case for renewal & account growth - accurately recording insights on our systems, including Salesforce, • Arranging and delivering engaging workshops with customers, tailored to their needs to ensure customers understand the value of our products, and that they are integrated into their business processesQualifications, • Interest in the advertising, marketing and creativity industry, • Experience in a customer-facing role and a customer-oriented environment, ideally in a Customer Success or Account Management capacity, • Naturally enthusiastic and happy to speak with customers on the phone, through video calls, and in-person, • A proactive individual who is willing to learn and absorb ideas shared with them, • An energetic, curious, can-do attitude, with a gift for strategy & problem solving, and a passion for storytelling, • Imaginative, with a passion for presenting your ideas to others, • Strong organisational & multi-tasking skills - good attention to detail and able to work under pressure and deadlines Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount, • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more, • Recognition for great work, with global awards and kudos programs, • As an international company, the chance to collaborate with teams around the world The salary range for this role is $60,000- $70,000 + commission, based on experience. This posting will automatically expire on December 30, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Job Description Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts. Responsibilities: • Provides virtual account management to a designated book of business between 100-200 dealer accounts., • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience., • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch., • Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform., • Performs refresh training for new dealer personnel when applicable., • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met., • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM., • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support., • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions., • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline., • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement., • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners., • Reviews and analyzes dealer review audits from the Support Analyst team upon completion., • Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours., • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates., • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages., • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner., • Reviews KPI dashboards regularly to ensure all KPI expectations are met., • Diligently address special projects that pertain to your book of business upon request. Requirements: • 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry., • High School Diploma or equivalent required., • Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once., • Must have an outgoing, positive attitude and a strong work ethic., • Confidence to suggest ideas and provide critical customer feedback to leadership., • Organized, self-motivated, and productive while unsupervised., • Technologically savvy and computer proficient; Microsoft Office and CRM experience required., • Establish and maintain customer confidence and provide exceptional customer service., • Strong verbal and written communication skills., • Remote Position; occasional travel required. Job Posted by ApplicantPro

Job Description About Us For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we’ve been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients. Commercial Lines Customer Service Representative Responsibilities: • Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more., • Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy., • Task Management: Track, follow up and close out service tasks., • Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance., • Valid New Jersey Property and Casualty License required, • Minimum of 2 years of commercial lines insurance experience, • Knowledge of insurance products, • Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered, • Effective verbal and written communication skills, • Excellent organizational skills Office Location: 492 Franklin Avenue, Nutley, NJ 07110 Benefits: • Competitive Salary, • Health Insurance Plans (PPO, HSA, Copay Options), • Dental Insurance, • Vision Insurance, • Company Paid Disability Insurance, • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance, • 401(k) with Safe Harbor Match, • Paid Time Off

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Loqate US Sales Team The Loqate sales team at GBG in the US region plays a pivotal role in driving growth through strategic partnerships and direct sales initiatives. Focused on location intelligence and address verification solutions, the team operates within a newly formed Partner Sales Development function designed to accelerate market penetration across key industries such as eCommerce, logistics, and financial services. With a strong emphasis on SaaS-based offerings, the team is responsible for building robust pipelines, cultivating relationships with prospective partners, and delivering revenue through both virtual and in-person engagements. Their efforts are supported by Loqate’s advanced technology stack and global data capabilities, enabling businesses to improve customer experiences, reduce delivery errors, and make informed decisions with confidence. The Role As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts. This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments. The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion. This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization. This is a hybrid position for candidates in the New York area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What you will do • Lead the customer onboarding process to ensure a seamless and successful implementation experience, • Identify and track customer KPIs, partnering with clients to help them achieve their business goals, • Build and maintain trusted advisor relationships with customers and key stakeholders across all segments, • Conduct regular account reviews to assess performance, identify opportunities, and reinforce value, • Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk, • Manage annual account renewals, focusing on revenue retention and identifying growth opportunities, • Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue Skills we are looking for • Proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment, • Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually, • Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact, • Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo, • Detail-oriented with a strong focus on process improvement and operational excellence, • Comfortable working in a fast-paced, evolving environment with multiple stakeholders, • Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionBenefits: • Competitive hourly wage, • Hiring bonus, • Bonus based on performance, • Flexible schedule, • Opportunity for advancement ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Mariela Gonzalez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain client records and update information as needed., • Assist with customer retention., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Strong communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly., • Bilingual Spanish

Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to high level customer inquiries as quickly and accurately as possible via email or phone., • Work collaboratively with other departments to resolve issues and deliver a great customer experience., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Work collaboratively with Sales to ensure a smooth client transition and onboarding process., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work / life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Job Description About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now. With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our US team and seeking a third Customer Success Manager for our NYC office. The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for! This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise. For candidates with commercial experience, there is the opportunity to grow into a commercial CSM and/or Account Management role. Requirements 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data A proven track record of driving results for your customers and your company A strategic approach to customer management, with strong business acumen Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth. Entrepreneurial mindset. You will have to wear many hats, all while operating independently SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage. This is a hybrid role, in office at our Hudson Yards Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment. Benefits Base Salary of $110,000-$125,000 with Customer Retention Bonus up to $30,000 Health/Dental/Vision Insurance 100% Covered Equity

Job Description Overview We are looking for bright, motivated, career-oriented individuals who want to start or advance their careers by bringing their energy and perspective to our clients’ marketing. No experience, no problem. Show us your drive and we will show you how to succeed. Responsibilities We strongly believe that in order to be successful in any career, you have to love going to work. Because of this, we strive to make sure that our employees have an awesome work environment. Whether you have past experience in sales, retail, marketing, management, or the restaurant industry we value people with a positive attitude that have great communication skills and a desire to be great. Job duties and responsibilities to Train: • Sales & marketing consulting / product presentations, • Daily in-person interactions with clients, • New customer Acquisition and Customer Retention, • Financing and budgeting for marketing campaigns and office management, • Territory and campaign management, • Conducting Corporate Training for Sales Representatives, • Management of weekly marketing and sales meetings, • Participation in training workshops, campaign meetings & conferences as directed, • Contribute to a positive & energetic environment, • Maintain professional standards in sales & customer relationships., • Event planning for business trips and philanthropy event Qualifications Characteristics each candidate MUST possess to be considered: • Excellent Interpersonal Skills, • Undeniable Student Mentality, • Huge Drive, Ambition, and Motivation for Success, • Competitive Nature, • Outstanding Work Ethic, • Character, Integrity, and Professionalism, • Fun Personality – We don’t want a stick in the mud!, • Team Player

Job Description The Customer Success Manager will play a crucial role in ensuring the satisfaction and retention of our clients. This role involves building and maintaining solid relationships with customers, understanding their needs, and proactively addressing any issues or concerns they may have. The Customer Success Manager will work closely with various internal teams, including sales, development, and product, to maintain and ensure a seamless customer experience. About You You are passionate about serving others, thrive on identifying and honoring differences, and ensure every interaction is tailored to the individual. You welcome challenges as an opportunity to learn and improve processes. You enjoy playing on a team and leveraging the different skills each teammate brings to the table. You seek ways to say yes, find solutions if they’re not immediately apparent, and are driven to deliver outstanding service. What You’ll Do You will report to the Global Head of Customer Success, and oversee the full spectrum of the customer experience, from initial onboarding to ongoing support and contract renewals. Your responsibilities include and are not limited to facilitating onboarding processes, providing continuous client training, conducting regular check-ins, identifying opportunities for upselling or cross-selling, managing issue escalations, gathering and synthesizing client feedback, and advocating for customer-driven feature requests, all while collaborating and prioritizing with other internal team’s needs. These responsibilities will remain ever-changing based on the business's and our clients' needs. Requirements 1 - 2+ years of experience in customer success, account management, or a related field, preferably in a SaaS or tech-enabled company. Demonstrated success in onboarding, retaining, and growing customer accounts. High interpersonal skills and the ability to rapidly build rapport with customers at all levels. Excellent communication skills, both verbal and written. High levels of research and investigative capabilities. Experience working with CRM software. Familiarity with customer success best practices and methodologies. Familiarity with collaboration tools like Slack, Notion, and Google Suite. Ability to learn new tools quickly. Bachelor's degree in communications, business, or a related field preferred.

Job Description Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures. This role requires in-office attendance at least 3 days/week in New York City. The Role As a Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy. You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management. This is a revenue-generating role that blends relationship management with strategic business impact. We’re seeking a dynamic, customer-obsessed, and revenue-focused individual with a passion for building meaningful relationships and driving customer success. This role will include an quota with variable compensation, aligning your success with the company’s growth objectives. No complainers, no egos, no excuses. Just scrappy, customer obsessed hustlers who make magic happen. Key Responsibilities Customer Success: Manage a portfolio of customers through proactive, personalized account management focused on long-term success and actively identify upsell and cross-sell opportunities. Own Customer Growth: Increase Net Revenue Retention (NRR) by driving renewals, expansion and reducing churn. Drive Product Adoption: Lead onboarding, training, and customer engagement to increase feature adoption and maximize product value. Customer Advocacy: Build relationships with key decision-makers and serve as a trusted advisor by understanding customer goals, influencing their success strategies, and advocating for their evolving needs. Strategic Account Management: Conduct QBRs and build actionable success plans that align customer goals with product capabilities. Data-Driven Impact: Monitor customer health metrics (NPS, churn, product adoption) and develop strategies for retention and upsell opportunities. Cross-Functional Collaboration: Partner with Sales, Product, and Support to ensure seamless customer experiences and solve complex challenges. Requirements You are energetic, focused, and determined to succeed at the highest level. You bring grit and a positive attitude to work every day, knowing that working at a startup means no task is too small, and no challenge is too big. Experience • 3+ years of experience in Customer Success or Account Management, ideally within a B2B SaaS environment., • Proven track record of driving revenue through expansion, renewals, and product adoption., • Proven track record of exceeding quota and/or outperforming key target metrics., • Strong relationship management skills, with the ability to build trust and influence decision-makers at all levels., • Exceptional storytelling and presentation skills, with the ability to create polished, impactful, customer-facing materials like onboarding guides, QBRs and success plans., • A data-driven mindset with experience tracking key customer metrics (e.g. product usage, health score, customer engagement, expansion and retention.) Customer Satisfaction & Adoption: You don’t just meet goals — you exceed them. By driving product adoption and delivering standout support, you turn customers into enthusiastic partners who see real results and are excited to grow with you. Trusted Partnerships: You’re more than just a point of contact — you’re a business partner. Customers trust you because you deliver. You help them succeed, grow, and win, turning professional relationships into long-term success stories. Customer Magnetism: You’re the go-to person customers can’t help but trust. You show up, solve problems, and make their business better — not because it’s your job, but because you’re genuinely invested in their success. They know you’ve got their back and that working with you means winning together. How We Work at Air • Act like a driver: Take initiative and ownership without waiting to be told., • Work in public: Share ideas openly, get feedback early, and collaborate across teams., • Play to win: Aim high and bring creativity, adaptability, and focus to your work., • Say the hard thing: Give and receive feedback with clarity and respect. Why Air? • Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on our ARR growth., • Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You’ll also enjoy a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days., • Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences.

Job DescriptionWho are we? At Newcode.ai, we’re transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you’ll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation. We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you. Role Overview As a Senior Customer Success Manager at Newcode.ai, you’ll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You’ll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development. Core Responsibilities • Ownership of Customer Journey • Onboard, continuously train and create success plans for customers • Retention, Expansion, & Renewal • Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts • Strategic Enablement & Adoption • Identify and implement use cases that align with customer goals, • Drive measurable adoption • Customer Impact • Advocate for customer needs and follow through on feedback, • Identify and create market opportunities • Leader & Mentorship • Build the team and meaning of customers success Experience & Qualifications • 5+ years in Customer Success, Account Management in LegalTech, • A degree in law is a plus, • Proven track record of driving retention, expansion, and satisfaction in enterprise accounts, • Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed, • Experience facilitating workshops, onboarding, project management, and strategic account planning for customers, • Strong data-driven mindset: able to interpret usage analytics and outcome metrics to guide engagement and prioritization, • High EQ and comfortable navigating C-level conversations and working with stakeholders across teams, • Proactive person; you reach out, spot and go for opportunities, • An itch to solve problems and a creative drive, • Reliable and trustworthy, • Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes, • Experience with AI/Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact, • Growth mindset, • Culture of excellence and trust: We reward initiative, respect, integrity, and teamwork., • Work with talented peers in a collaborative, high-energy team, • Shape both product and culture as we grow, • Leadership and impact: Take ownership and drive outcomes from the start of your journey., • Global, inclusive team: Collaborate across borders and backgrounds. Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.

Job DescriptionBenefits: • Hiring bonus, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Manny Coby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain customer records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job Description Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: • Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals, • Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption, • Produce and deliver web-based and in-person training seminars for customers, • Field phone and email based support inquiries from customers, • Assist with the creation of self-service documentation and video-based training materials, • Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations, • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts, • Help the Customer Success team build out process and success metrics to accelerate the scaling of this functionWe are excited that you are:, • A self-motivated team player, ready to embrace a fast paced, high-growth environment, • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues, • Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes, • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issuesQualifications:, • Bachelor's degree or higher, • 1-5 years of customer success and/or account management, • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences, • Empathy for customers, and passion for helping them, • Demonstrated ability to manage ambiguity and apply problem-solving skills, • High attention to detail and accuracy, • Strong knowledge and proficiency in Excel / Google SheetsFor Bonus Points:, • Experience working for an enterprise SaaS company, • Experience servicing commercial real estate firms, • Interest in commercial real estate, • Medical, dental, & vision insurance., • Flexible Spending Account., • Paid Parental Leave., • 401(k)., • Company sponsored commuter benefits., • Flexible time off policy., • Hybrid work policy - 3 days in office requirement (Tues/Wed/Thurs)., • Monthly wellness reimbursement., • The estimated pay range for New York City, New York candidates is $95,000 - $105,000 base, & $10,000 - $20,000 variable compensation., • This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: • Understanding our customer’s goals and quantifying how GBG helps achieve them, • Demonstrating curiosity in our customer’s needs and their business strategy, • Building relationships and engagements across different levels of our customers, • Partnering cross functionally within GBG to operate on behalf of our customers, • Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Operations Manager, you will be the straegic and operational backbone of the Customer Success team. You’ll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You’ll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do • Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.), • Design and implement scalable processes that support CSM workflows and customer lifecycle management, • Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement, • Partner with cross-functional teams to align CS Ops initiatives with broader business goals, • Automate routine tasks to increase CSM efficiency and reduce manual work, • Support onboarding, training, and enablement of CSMs on tools and processes, • Lead initiatives to improve data quality, segmentation, and actionable insights, • Track and report on KPIs related to retention, expansion, and customer satisfaction Skills we are looking for • 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment., • Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams., • Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions., • Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros)., • Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results., • Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion., • Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks., • Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement., • Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Company Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit's Software-as-a-Service (SaaS) platform streamlines and automates customers' tax reporting and accounting activities for digital assets. Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), Taxbit solves compliance challenges at scale amidst an ever-evolving regulatory landscape. Taxbit is backed by leading Silicon Valley VCs with teams located in New York City, San Francisco, Seattle, Salt Lake City, and Europe. Opportunity for Impact As our Customer Success Leader, you will manage and grow the Taxbit teams that serve as central points of contact for our portfolio of existing and growing enterprise customers. You'll have accountability for key customer outcomes such as retention, satisfaction, revenue, adoption, and overall relationship health. You will support your teams as they work to deepen value realization including: implementation, support, identifying new use cases for expansion, and educating customers on industry best practices. You'll lead our post-sales teams while understanding and sharing our competitive advantage with customers. You will collaborate internally with stakeholders like SMEs and Sales teams to ensure a seamless end-to-end experience for our customers. You'll serve as an executive champion for your teams and our customers when it comes to managing product feature requests and building feedback loops with our Product and Engineering teams. Your teams will be responsible for building competitive intelligence of Taxbit products, helping to develop market intel, and sharing best practices and product expertise with our sales team. Role and Responsibilities • Be a hands-on leader in the Customer Experience model from implementation to expansion and renewal to ongoing support; add sophistication and operational rigor to the existing function, • Advocate for the success of your customers as the executive champion, • Own and grow deep client relationships across a portfolio Taxbit's largest accounts, • Drive successful customer business outcomes (e.g. CSAT/NPS, renewals, cross-sell, up-sell), • Retain existing client revenue while working in partnership with our Account Executives to add revenue to the account base, • Establish a strong governance structure for each of your team's accounts, e.g. SteerCos, MBRs/QBRs, executive engagement, • Define goals and metrics for your team to grow business through cross-selling and upsell opportunities, • Develop proficiency as a technical thought leader helping to drive the strategy and execution for Taxbit's Customer Experience, working with cross functional partners., • Create and manage a feedback loop for your team to liaise with Taxbit's Product and Engineering teams, • Build processes for your teams that help to measure performance and ensure that the Customer Operations teams are able to drive business needs, • Partner cross-functionally and globally with other Senior Leadership Team members to ensure Taxbit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale and working in concert with other post-sales teams like Account Managers and SMEs to ensure flawless service delivery, • Support teams through any escalations or customer issues that may arise for both pre-sales and post-sales, • 10-15 years of people management experience in account management, implementation, customer success, solutions architecture, or sales engineering, • Experience working with Enterprise SaaS platforms, • Previous Technical Sales experience in a SaaS organization, • Hands-on, values-driven leader, • Highly collaborative across departments and geographies Benefits & Perks • Competitive cash compensation (based on experience), • Equity (RSUs), • Competitive benefits package, • A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more, • Hybrid working model: 3 days in-office, 2 days WFH/flexible, • Monday team lunches, snacks and drinks, • Discretionary Time Off - enjoy the flexibility to rest, refuel, and recharge, • Paid parental leave to bond with your child, • Fertility Benefit Corp Press Forbes America's Best Startup Employers Deloitte Top 10 Fast 500 Award Forbes FinTech 50 Recent Product Announcements Taxbit Announces AI Enabled Rules Engine for Crypto Accounting Taxbit Launches DAC7 Compliance Solution for Digital Marketplaces Taxbit Introduces The First Enterprise-Grade Legal Entity Support Solution for Digital Assets Taxbit Launches Innovative CESOP Reporting Solution for Digital Assets TB Thought-Leadership Pieces Fortune - Future of Finance NASDAQ - How Regulation and Technology Are Bridging the Gap Between Tradfi and Crypto Future of Finance Roundtable Event (Video) Coindesk - The Tax Implications of Sam Bankman-Fried's Conviction Fox Business - AI tools streamlining accounting workflows and opening capacity for innovation Bloomberg Tax - Is Anyone Paying State Taxes on Bitcoin and NFTs? (Podcast) Alliance/ Partner Announcements IRS Taps TaxBit to Audit Bulk Crypto Transactions Disclaimers • By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire you, or for discharge should you be hired., • Employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO of the Company. This means that either the Company or the employee can terminate the employment at any time and for any reason, with or without notice.

Job Description We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the North America's most innovative retail businesses. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. Key Outcomes: • Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles., • Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout., • Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment. Key Responsibilities: • Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria., • Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation., • Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed. Requirements Competencies and Experience: • Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space., • Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives., • Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations., • Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives., • Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships., • Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives. The salary range for this role is $150,000 to $250,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Benefits • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Job DescriptionWho we are: EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. What we're looking for: We’re seeking a strategic Client Success Manager to be the day-to-day contact for managing client deliverables including wellbeing initiatives supporting client health management goals. The ideal candidate will interface with the client and directly support the Client VP to provide full strategic account management and wellbeing support. The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies while supporting clients’ population health goals. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment. In this role, you will: • Lead the transparent and successful implementation of EHE program, • Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client, • Establish reporting requirements and report delivery, • Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met, • Be accountable for satisfaction and retention of clients, • Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights, • Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation, • Lead different geographic based audiences or wellbeing committees remotely to achieve client’s wellbeing initiatives, • Bachelor’s degree in business, healthcare administration or a related field, • Proven experience as an Account Manager or in a similar role, • Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders, • Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience, • Strong analytical and problem-solving skills, • Excellent time management and organizational skills to manage multiple priorities, • Industry certification such as CHES (Certified Health Education Specialist) preferred, • Consultative disposition and constructive curiosity into all facets of a client’s business, • Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users, • Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics, • Strong computer and software application skills including PowerPoint and Excel, • Competitive salary, • Incentive compensation potential, • Medical, dental, vision, life, and disability insurance, • Employer-matched 401(k) plan, • Professional development reimbursement, • Employee access to our preventive exam and services EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees. Powered by JazzHR 5xLico2l4V

Job DescriptionSalary: $21-$23 Hourly Retention Specialist Edison Home Health Care Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need. Why Join Us? • No prior experience needed Just a background in customer service, Medicaid, or healthcare!, • Make a difference by helping patients navigate the healthcare system and retain essential home care services., • Grow with us We offer competitive benefits and opportunities for advancement. Key Responsibilities: • Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services., • Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients., • Process Management: Stay organized and ensure all processes are followed to retain patient services., • Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce., • Patient Relations: Work with diverse patients across New York State, providing top-notch customer service. What Were Looking For: • Education: High school diploma or equivalent (required)., • Language Skills: Bilingual in Spanish (preferred)., • Tech-Savvy: Comfort with Microsoft Office, especially Excel., • Communication: Strong verbal skills, including listening, advising, and consulting., • Organized & Driven: Ability to manage time effectively and work independently or as part of a team., • Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus). What We Offer: • Competitive Compensation: We offer weekly pay between $21-$23 an hour with direct deposit available and opportunities for advancement., • Health & Wellness: Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP)., • Retirement Benefits: 401K plan., • Work-Life Balance: Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays., • Additional Benefits: Employee Discount Program, referral program, loan assistance, and paid orientation. Make a Difference with Edison Home Health Care! Ready to join a team that values your skills and dedication? Apply today and be a part of something meaningful. #INDOP

Job Description Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements. We're looking for Retention Specialists who thrive in a highly organized, high-impact role, enjoy creating repeatable processes, and are motivated by helping customers succeed. You'll manage a large and diverse portfolio of low-spend customer accounts, focusing on driving awareness, adoption, and re-engagement of our SaaS healthcare compliance platform, while partnering closely with Finance, Support, and Customer Success teams. This role revolves primarily around driving high retention with customers rather than growth, and a high-performer in this role is able to make sense of the complex, driving a scaled customer experience with their base in the name of guiding as many as possible to a positive renewal decision. This is a remote role with opportunities to connect virtually or in-person for collaboration, process improvement, and team alignment. Why You'll Love This Role: • You'll have the opportunity to directly impact customer satisfaction, retention, and long-term engagement., • Your work will ensure customers stay active, happy, and supported, providing a measurable effect on overall business success., • You'll develop and execute highly organized, repeatable outreach campaigns that re-engage and educate customers year-round., • You'll collaborate closely with Finance to resolve payment disputes, escalations, and other customer issues., • 2+ years of experience in Customer Success, Account Management, Client Services, or a related role., • Strong organizational skills with the ability to manage high volumes of repetitive outreach and follow-ups. Experience managing a large volume of accounts through technology tools (especially Hubspot) is a plus., • Excellent communication and problem-solving skills, with a customer-first mindset., • Comfortable collaborating with cross-functional teams, including Finance, Support, and Product., • Goal-oriented, especially when it comes to achieving retention and satisfaction targets, • Experience in SaaS or subscription-based business models preferred., • Serve as the primary point of contact for a portfolio of low-spend accounts, focusing on retention and satisfaction., • Drive awareness, product adoption, and re-engagement through year-round touchpoints and proactive outreach. While 1:1 face-time with customers is key to the role, scaled, broad and consistent outreach is key to success in the position, • Implement highly organized, repeatable processes to ensure consistent communication and engagement with customers., • Partner closely with Finance to resolve payment disputes, escalations, and account issues., • Monitor customer health and identify opportunities to improve engagement and satisfaction., • Point customers back to the platform and resources, ensuring they maximize value without any commercial responsibilities., • The opportunity to make a direct, measurable impact on customer satisfaction and retention., • Competitive base salary plus performance-based bonus focused on happy, retained customers., • Extensive training and professional development to help you grow your career., • Comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!) Location: Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels. Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full-time, Remote

Job DescriptionLANGUAGE: Georgian US-Based Interpreter As a remote interpreter, you play a significant role in facilitating communication between GEORGIAN and English speakers. The interpreter needs to be able to process information quickly and with accuracy in a professional manner. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries, and dictionaries are useful tools. Candidate Qualifications: • Fluency in English and GEORGIAN, • Minimum 2-year interpretation experience preferred, • Excellent listening, retention and note taking skills to maintain a high level of accuracy., • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions., • Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client.Technical Requirements:, • Computer or Laptop, • Windows 10 or higher, • USB Wired headset, • Remote position, interpreter works from his/her home office, • Ongoing training and competency opportunities, • Monthly payments Powered by JazzHR MUw6PhMVew

Job DescriptionLANGUAGE: Amharic US-Based Interpreter As a remote interpreter, you play a significant role in facilitating communication between AMHARIC and English speakers. The interpreter needs to be able to process information quickly and with accuracy in a professional manner. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries, and dictionaries are useful tools. Candidate Qualifications: • Fluency in English and AMHARIC, • Minimum 2-year interpretation experience preferred, • Excellent listening, retention and note taking skills to maintain a high level of accuracy., • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions., • Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client.Technical Requirements:, • Computer or Laptop, • Windows 10 or higher, • USB Wired headset, • Remote position, interpreter works from his/her home office, • Ongoing training and competency opportunities, • Monthly payments Powered by JazzHR VrwZu1H8QN

Job Description Customer Success Associate- Investment Market Insights New York, NY Hybrid (2x per week in office required) This is a hybrid role, requiring you to be in the office at least 2x per week. Preference to be given to applicants within a commutable distance to the office location. My client, a leader in the investment market insights sector is seeking a new team member who proactively leverages client data to uncover insights and anticipate customer needs. Experience working in a subscriptions or recurring revenue model is required and a background in finance would be an asset. What will you do? • Offer personalized support and proactively reach out to clients on a regular basis in order to understand their specific needs and offer tailored solutions., • Uncover renewal opportunities and conduct regular check ins with accounts., • Act as the primary point of contact for client inquiries, concerns, and requests., • Prepare renewal proposals, negotiate contract terms and ensure client retention., • Provide product demos, promote features & capabilities to help maximize usage., • Support the Sales team, coordinate/host schedule meetings & events onboard new users and maintain client information in Salesforce., • Survey Support: assist with polling, encourage survey participation, survey data cleansing, ensuring data quality and help in publishing survey results. Skills & Experience • 2+ years in institutional client experience in a recurring revenue or subscriptions business model., • Experience servicing global customers in financial services institutions, • Highly organized, self-starter, positive and results oriented, • IT Literate; knowledge of Microsoft Office, CRM systems, Qlik and Hubspot, • Passionate about data and strong attention to detail, • Undergraduate degree, preferably in business or economics This is a full time position with benefits. Salary range from $80K-$90K USD plus commission. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you require accommodation, please contact us at

Job Description At Fyxer AI, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead. From $1M to $27M ARR in the last 12 months, making us the fastest growing startup ever in the UK. We are backed by top-tier investors including: Marc Benioff (Founder of Salesforce), Harry Stebbings (Founder of 20VC), David Singleton (Former CTO of Stripe), Madrona (First Investors in Amazon/Snowflake) This role is focused on the long tail of customers. They’re big enough that onboarding and rollout need structure, champions, and a bit of change management - but the way we support them has to scale. So it’s a mix of 1:1 moments where it matters, and 1:many programs that move cohorts forward. You’ll work closely with Sales, Support and Product, and you’ll use what already exists - playbooks, templates, digital resources - improving those over time rather than starting from scratch. You’ll also partner tightly with the Digital team to make scaled success actually work. What you will be doingOnboard and activate the long tail of customers * Own onboarding end-to-end for this segment, making sure customers activate fast and get value early * Run structured launch sessions with admins and champions, tied to clear objectives * Spot expansion signals early Drive retention and expansion across your portfolio * Own a large portfolio of SMB accounts and be accountable for their health, renewal readiness, and growth * Stay ahead of renewals by mapping value milestones to timelines and calling risks early * Run clean save plans when needed, and make sure customers feel supported * Grow accounts through value: usage patterns, outcomes achieved, and the next logical steps Run scaled success with existing resources and Digital partnership * Default to using our existing playbooks, assets, and self-serve content, then make them better as you learn what lands * Work with Digital to build and run 1:many programs that move cohorts efficiently * Test, measure, and iterate on programs and playbooks based on clear success metrics * Feed the loop: share customer feedback with Product and help evolve the CS tooling/workflows that make this segment scale What you should have * 3+ years in Customer Success or Account Management, ideally SaaS * Real experience in project management and you Get Stuff Done * A commercial brain: you’re comfortable linking outcomes to revenue and talking about growth when it makes sense * A scaled-CS mindset: you don’t jump to bespoke unless it’s truly worth it * Data-driven and tooling-comfortable * Startup-ready - fast, flexible, and energized by change Our Culture Our culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last. We're going to win by: * An obsession around the fact that every second counts, we have to move fast with intensity and drive hard every day. * It's on you. You have autonomy to own your outcomes. * Never let it slide, be relentless in challenging yourself and others to strive for the best outcome. This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact. 🚀 Apply now and let’s create something truly epic! * This role is full time * This role pays $70,000 - $90,000 /year + equity * Violaine Yziquel, our CCO, is the hiring manager * Location: NYC (office in central NYC) The application process * Submit your CV (no need for a cover letter) * We’ll review it * An initial call with someone from the hiring manager to review your experience and motivation for joining (30 mins) * Hiring manager interview (30min) * Customer case study with a panel (45 minutes) * Final Stage with Leader Compensation Range: $80K - $100K

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office culture ABOUT THE ROLE Regal is seeking a Customer Success Manager to manage and grow our existing platform customers through cross-selling and upselling AI Agents. This role is responsible for driving adoption, retention, and measurable customer outcomes across the post-sale lifecycle. You’ll work closely with customer operators and revenue leaders to ensure Regal delivers clear ROI, while partnering internally to execute expansion opportunities. This is a hands-on, data-driven role for someone who enjoys owning relationships and turning insights into action. You’ll join Regal at a pivotal moment as customers increasingly adopt AI Voice at scale, giving you the opportunity to work on real, revenue-driving use cases while helping define what great customer success looks like in a rapidly growing category.RESPONSIBILITIES: • Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals, • Track and communicate customer ROI using performance, behavioral, and revenue data, • Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations, • Execute account plans aligned to customer goals and Regal best practices, • Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close, • Build strong working relationships with key customer stakeholders; escalate when needed, • Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience, • Surface product feedback and common challenges to help improve Regal’s platform and processesABOUT YOU:, • 2-3 years of experience in client-facing roles such as Customer Success, Account Management, • Must have experience at a consulting firm or a fast-growing B2B tech company, • Experience supporting renewals and contributing to expansion opportunities, • Comfortable using data to assess performance and explain results to customers, • Clear, confident communicator across technical and non-technical stakeholders, • Organized, proactive, and able to manage multiple accounts and priorities, • Excited to work with AI-driven products and learn quickly in a fast-moving environmentBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionBenefits: • Licensing Paid, • Salary Plus Commission, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off We offer perks like paid vacation, performance bonuses, and health insurance stipends, along with hands-on training to support your success. As a business graduate from the University of Delhi, I bring a global perspective and a passion for giving back, including supporting education and school supply donations for underserved children in India. If youre looking for a supportive, growth-oriented environment, wed love to have you on our team! ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Hemant Jiwnani - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain client records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Strong communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job DescriptionAbout UsSauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end. We’re a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insight—not guesswork—to guide decisions. When challenges come up (and they do), we solve them together. The OpportunitySauce’s Customer Success and Onboarding engines are already running with established processes and strong customer satisfaction. Now we’re looking for a Head of Customer Success & Onboarding to strengthen, scale, and streamline these functions. This is a true player–coach role. You'll own strategic accounts and complex onboardings yourself, while elevating how the team operates—tightening predictability, sharpening communication, and making the customer journey more efficient and more consistent. You’ll help the team execute with clarity and confidence, ensure customers feel supported at every step, and build systems that reduce friction for everyone. Success in this role means smoother go-lives, better adoption, clearer expectations, and customers who stay and grow because Sauce has become essential to their business.What You’ll Own • Team & Customer Outcomes, • Own team-level NRR/GRR, activation, time-to-value, and product adoption., • Lead both CSM and Onboarding teams across customer segments—from long-tail to VIP., • Ensure every customer follows a clearly defined, well-supported journey from contract to “Sauce is indispensable.”, • Create a culture where follow-through, collaboration, and steady execution build trust—internally and with customers., • Build + Do (Player–Coach), • Maintain, refine, and document onboarding and success playbooks so expectations are clear and consistent., • Personally manage a small portfolio of strategic, complex, or at-risk accounts to stay close to customer needs and team realities., • Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements., • Model persistence, positivity, and outcome-oriented problem-solving for the team., • Process & Tooling, • Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM., • Define and track SLAs for onboarding, activation milestones, and ongoing engagement., • Partner with RevOps/Ops to maintain dashboards that give the team clarity and help guide day-to-day priorities., • Use data to identify bottlenecks and opportunities—testing improvements and iterating thoughtfully., • Cross-Functional Collaboration, • Align with Sales on clean, predictable handoffs and standardized customer expectations., • Partner with Product to surface customer insights, support betas, and ensure feedback drives continuous improvement., • Work with Marketing to generate testimonials, case studies, and referrals from successful customers., • Foster open, positive communication across functions so teams move in sync.What Success Looks Like, • First 90 Days — Organize & Uplevel, • Develop a clear understanding of current CS and Onboarding workflows, identifying friction points and opportunities., • Tighten handoffs, communication rhythms, and milestone tracking across the customer journey., • Implement a handful of practical, impactful improvements—such as more structured kickoff flows, simplified checklists, or improved internal visibility., • First Year — Consistent, Scalable Customer Journeys, • Deliver more predictable onboarding timelines and smoother go-lives for all customer segments., • Improve logo retention and NRR across the team's managed book of business., • Reduce reliance on tribal knowledge by codifying processes, expectations, and best practices., • Build a high-performing, trusted team with clear goals, strong coaching rhythms, and healthy cross-functional relationships.What You Bring, • Must-Have, • 6–8+ years in Customer Success and/or Onboarding within B2B SaaS, with 2–4 years leading teams., • A proven ability to improve retention, adoption, onboarding speed, or customer health., • Comfort operating at the detailed level—workflows, tickets, handoffs, timelines, and process mapping., • Excellent communication skills, with empathy for busy, often non-technical SMB customers., • A leadership style rooted in clarity, consistency, persistence, and positive problem-solving., • Ideal, • Experience working with restaurants or other local SMBs., • Experience overseeing both onboarding and post-go-live success under one team., • Familiarity with CS tools, playbooks, automation, and lightweight operational systems.Why Sauce, • You’ll inherit a function with strong foundations—and have the runway to make it far more consistent, scalable, and impactful. If you enjoy being close to customers, guiding a team through complex day-to-day operations, and transforming messy systems into simple, reliable journeys, this role will feel energizing., • Strong & Competitive Compensation Package, Including Equity, • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health), • Paid Parental Leave, • Flexible Work Environment

Job DescriptionWho we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. We're looking for:A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum.Your responsibilities will include: • Onboarding new customers and channel partners, • Providing a first-class customer experience to all customers and partners, ensuring their needs are met, • Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn, • Establishing clear client retention goals, • Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experienceYou have:, • Proven track record (5+ years) of success as a Customer Success Manager or similar role, • Exceptional ability to communicate and foster positive business relationships, • Experience in managing and working with a diverse group of stakeholders and customers, • Enjoy working in an unstructured start-up environment (lack of process does not frustrate you), • Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals, • Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks, • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it, • A collaborative spirit – transparent in your work, output, and decision making, • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.We offer:, • Equity - Everyone at Nitra is an owner. When the company wins, you win, • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra, • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.

Job Description$70,000 per annum Position: Outreach and Retention Specialist, SkillSpring/DYCD Location: Multiple Sites (Five Boroughs of New York City) Reports To: Program Director (DYCD) About SkillSpring: SkillSpring, a workforce development program of The New Jewish Home, has supported New York City youth and young adults from under-resourced schools and communities in pursuing careers in health care since 2006. By training the next generation of high-quality, culturally competent health care professionals, SkillSpring generates excitement and enthusiasm for careers serving older adults. Position Overview: SkillSpring is seeking an Outreach and Retention Specialist to manage recruitment and retention efforts for our youth and young adult development programs. The Outreach and Retention Specialist will oversee participants in our programs including HHA and CNA certifications, focus on participants mental health, well-being, self –management and other supportive services needs of participants through small groups and one-on-one sessions as needed. This full-time role requires flexibility in working mornings, evenings, and Saturdays at multiple sites, with hours, days, and locations varying based on seasonal changes. Key Responsibilities: • Cultivate and maintain relationships with key strategic partners in education, career development, intergenerational programming, and youth development to ensure student/participant enrollment and retention., • Focus on participant recruitment., • Support case managers with program retention., • Responsible for forging relationships with participants and encouraging their continuation in program., • Continual follow-up with program participants throughout all phases of program., • Provide one-on-one employment case management and job search support, helping participants to set employment goals, create action plans and track progress towards meeting their individual goals., • Facilitate and coordinate internal job readiness training program – 12 weeks long, 5-6 times per year, and coordinate 4-10 week internship placements for participants., • Coordinate and facilitate monthly check-in for young adults and alumni seeking to grow in self-efficacy and employability., • Foster relationships with internal New Jewish Home partners, government agencies and community-based organizations to facilitate young adult employment., • Establish and maintain external collaborations with individuals and businesses to develop employment/retention opportunities for young adults.· Maintain database/inventory of employment, training, and internship opportunities., • Work with program staff by scheduling, monitoring, tracking and reporting on all participant programming including but not limited to attendance and surveys., • Ensure that all participants sign in and sign out, on a daily basis., • Assess student’s program participation and attendance for continued program enrollment., • Conduct training activities, • Create an environment that is diverse, culturally sensitive and relevant to the needs of young adults., • Actively participate in staff training sessions and special events, • Ensure accurate collection, analysis, and management of data for internal and external reporting, improving mechanisms to ensure accountability and transparency., • Develop and enhance tools to support SkillSpring in generating employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols., • Adherence to all WIOA contract regulations., • Trauma-Informed training and skills, preferred, • Minimum of 5 years of supervisory experience., • Experience working with youth from underserved communities., • Ability to work flexible hours, including some evenings and weekends, and travel to various locations in the Tri-State area., • Bachelor’s Degree in Social Work required, • Passion for working with youth and young adults, • Familiarity with healthcare career trajectories, • Excellent interpersonal, verbal, and written communication skills., • Demonstrated experience working with high-need/underserved high school students and young adults., • Self-directed with the ability to work independently., • Strong presentation skills, with the ability to write reports, business correspondence, and procedure manuals., • Ability to lead innovative and meaningful programming that resonates with participants., • Strong organizational and computer skills., • Proven ability to apply independent judgment in planning, prioritizing, and organizing multiple tasks with attention to detail and time management., • Flexibility and adaptability are essential., • The role requires normal mental and visual attention, along with manual coordination., • Work is performed in lighted, heated, and ventilated areas, with occasional interruptions to workflow., • Duties involve regular periods of sitting, standing, or walking and the ability to work at a computer for sustained periods., • Ability to lift and/or move up to 25 pounds. The New Jewish Home provides a competitive salary range, and the actual salary will depend on factors such as experience, education, and organizational need. Our benefits package includes: • Medical, Dental, and Supplemental Vision plans, • 401(k) retirement plan, • Vacation, Holiday, and Sick leave, • Short Term Disability insurance, • Basic Life & Accidental Death Insurance, • Tuition Reimbursement, • Health Care, Commuter, and Dependent Care Flexible Spending Accounts, • Access to a portion of your paycheck before payday through our partnership with RAIN

Job DescriptionCompany Description For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description • Takes full ownership of customer inquiries to help support the retention and further growth of our firm by supporting Commercial Banking teams including consumer and business clients as needed, with the daily processing of customer information and requests., • Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements., • Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients., • Assists in the review of daily reports, temporary overdrafts, and funds transfer requests, outgoing wire and internal, including fee modifications and waivers., • Responsible for collection of documents and liaise with clients, and internal teams for the account opening process and associated tasks related to KYC., • Performs client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing., • Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand., • Independently manage work assignments with integrity and accountability, ensuring all tasks are executed with a strong consideration for client needs and the bank's reputational risk. This includes diligently following compliance guidelines and company policies with exceptional attention to detail., • Actively collaborate with internal teams to participate in and lead initiatives focused on enhancing client experience, ensuring data integrity, optimizing workflows, and improving case management processes., • Participates and collaborates in banking projects as needed.Qualifications, • 3+ years of experience in financial industry or transferrable skills, • Knowledge of BSA, AML, KYC, and other regulatory requirements related to financial transactions is highly desirable., • Passion for providing white glove customer service. Excellent customer service and communication skills., • Strong attention to detail, accuracy, and ability to recognize potential fraud or suspicious activity., • Ability to work effectively in a fast-paced environment while maintaining compliance with all applicable banking laws and regulations., • Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious., • Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution., • Associate Degree/Bachelor Degree or transferrable experience for position., • Excellent interpersonal and communications skills both written and oral., • Proven ability to effectively multi-task and assist clients/internal partners through various methods of communication. (e.g. online application, phone, chat, in-person, email etc.), • Strong technical skills including MS Office: Excel, Word and PowerPoint, • Prior experience with Salesforce and Core Banking systems is beneficial but not required. Other CRM experience is a plus. Additional Information Compensation: The expected annual salary for this position is between $70,000 - $86,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. Due to COVID-19, we are now operating on a hybrid schedule. We value the safety of our employees because we’re all in this together. NO AGENCIES PLEASE. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

Job Description As Jacob's Head of Customer Service, your mission is to build and lead a world-class support organization that delivers fast, empathetic, and memorable customer experiences, turning every touchpoint into a chance to deepen trust, loyalty, and brand love. At Jacob, our customers are everything. We’re a premium, digital-first health brand obsessed with quality, from our ingredients to our email replies. This a foundational leadership role that ensures we meet our high standards at every interaction. While your actual responsibilities will be vast, and rapidly evolving as our business does, here is a high-level outline of your responsibilities: • Own the customer experience: Lead all support functions across email, chat, DMs, Amazon, and reviews, ensuring SLAs, tone, and outcomes reflect Jacob’s brand and values., • Build the team: Hire, train, and manage a team of high-performing support reps who are empathetic, fast, and aligned with our mission., • Design the system: Create scalable SOPs, macros, and workflows that allow the team to move quickly, consistently, and intelligently as we scale., • Track performance: Own and improve KPIs such as first response time, resolution time, CSAT, refund rate, and escalation volume., • Be the customer’s voice: Surface insights and feedback from support channels to guide product, operations, and content decisions., • Lead retention conversations: Equip your team to resolve issues, win back unhappy customers, and drive LTV through personalized recovery., • Collaborate cross-functionally: Partner with Ops, Growth, and Brand to proactively address issues (like delays, melt, or confusion) before they escalate., • 7+ years of experience in supply chain or operations at a CPG company, with at least 2 years in a leadership or ownership role. (we are looking for someone who has previously done this in a similar/adjacent category), • At least 2 years of experience managing a high-performing support team., • Familiarity with modern support tools (e.g., Richpanel, Front, Amazon Seller Central, Meta Inbox etc.)., • Exceptional writing and communication skills (empathetic, clear, and human)., • Experience with macros, SOPs, workflows, tags, and systems that scale., • Please write "34" at the top of your cover letter., • Data-driven mindset with comfort reporting on KPIs and improving processes., • A customer-first orientation: you obsess over making things right and going above and beyond., • Set ambitious goals and consistently beat them., • You have a habit of winning. You are competitive., • Default to action. Get things done quickly., • Energized by fast, unstructured environments with full freedom to build., • Operate with accountability (you don’t wait to be told)., • Think in systems, highly organized (even in chaos), and detail-oriented., • Obsess over clarity (of goals, data, and communication)., • Take action quickly, learn fast, and iterate without ego., • Speak directly, receive feedback openly, and pursue truth over politics (no right or wrong, only what's best for the business)., • Love the grind of building something meaningful and category-defining., • Full-time, in-office position (5 days per week) based in New York City., • Cash compensation: $135,00 - 205,000., • Company equity opportunity.

Job Description Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it! Cato Networks is seeking a highly technical and business savvy Customer Success Manager (CSM) in the Northeast to drive customer adoption, ensure value realization, and lead renewal and upsell conversations for our AI Security platform. This role requires a unique blend of deep technical understanding—across AI/ML, security architecture, and integrations—with strong commercial acumen negotiating renewals and identifying expansion opportunities. You will partner with security, IT, and compliance teams as they deploy AI safely, while also collaborating with procurement, finance, and executive stakeholders to secure long-term business growth. Key Responsibilities • Own and manage a portfolio of enterprise customers, ensuring strong adoption, measurable outcomes, and long-term retention., • Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices (model risk monitoring, prompt security, governance workflows, etc.)., • Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences., • Serve as a technical advisor on AI security architecture, including integrations with CASB, DLP, SIEM, SASE, model gateways, and LLM application workflows., • Support customer onboarding and deployment by providing hands-on guidance, troubleshooting, and adoption enablement., • Translate complex technical requirements into actionable tasks for customers and internal teams., • Own the full renewal lifecycle—forecasting, preparing commercial proposals, negotiating pricing/terms, and closing renewals., • Identify expansion opportunities across products, modules, consumption tiers, or additional use cases., • Partner with Sales to execute upsell strategies based on customer maturity, increased usage, or new AI risk requirements., • Provide customer feedback to Product and Engineering to influence roadmap priorities., • Work closely with Professional Services to ensure smooth implementation and timely delivery., • Deliver workshops, onboarding sessions, and executive briefings on AI threat models, safe LLM adoption, and governance frameworks., • 5+ years in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, and AI/ML platforms., • Strong technical background—experience with security architectures, API gateways, cloud platforms, data protection, or AI/LLM workflows., • Demonstrated commercial experience handling renewals, negotiating contracts, and driving upsells., • Ability to confidently speak with both deeply technical teams and procurement/executive stakeholders., • Strong project management, communication, and executive presentation skills., • Familiarity with AI governance, prompt hardening, model evals, or red-teaming methods., • Experience supporting SASE/SSE, CASB, or SaaS security products., • Startup or early-stage scaling experience. #LI-MR1

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Student Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is a hybrid position based in New York City, requiring four (4) days per week in our office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Partner with senior counselors to create mentorship and training programs that elevate overall qualityWho You Are, • 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.