378 Best retention Jobs in Cherry Hill, New Jersey (September 2025)

Madison Parke

Assistant Community (Property) Manager - Multi-Family location

4 days ago

Philadelphia

Job Description Position Purpose: The Assistant Community Managers supports and works with the Community Manager to ensure the overall operational and financial success of the residential property as it relates to resident and customer satisfaction. The ACM will focus on the leasing, marketing and resident retention program; manage work order and maintenance matters; and assist with the management of the building staff. In the absence of the Community Manager, the Assistant Community Manager must be capable of performing the duties associated for that position. This is a full-time position. Competitive salary. Benefits include: 401K with a company matching program; paid holidays; paid time off; medical and dental insurance plans offered. PRIMARY DUTIES & RESPONSIBILITIES Financial: Maintain an average of no more than 2% bad debt by the end of each accounting month‐end. Promptly collect and post all revenue and when necessary, immediately mail to Madison Parke or to the bank any payments that cannot be processed electronically on site. Follow up with any delinquent accounts, pursue collections and initiate any necessary eviction proceedings according to established procedures. Responsible for the management and collection efforts related to previous resident balances adhering to company policy and procedure. Inspect units during move in and move out, ensuring that the appropriate deductions are taken from security deposits. Complete Final Account Statements according to established procedures. Assess and post all charges associated with service requests, late charges, etc. and generate notices to the residents for such charges. Appropriately monitor and utilize the property's petty cash fund General Administrative / Office: Serve as a positive representative of the property, Madison Parke and clients at all times. Assist in conducting weekly team meetings to promote collaboration, teamwork and to ensure the entire team stays well informed of current projects and priorities. Communicate frequently with the Community Manager on vital needs of the community. Maintain a professional image, positive attitude and adhere to dress code and uniform requirements. Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes and local ordinances. Ensure all reports are completed on time and accurately. Confirm that all work is inputted into the software system in a timely manner. Maintain the property’ s business/leasing office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures. Use all company equipment in a responsible manner and in accordance with its operational guidelines. Attend scheduled management meetings and complete all required training. Report all liability and property incidents to the corporate office immediately. Complete any pertinent safety checklists and/or inspections. Management, Recruiting and Employee Development: Assist in interviewing and screening potential on‐site employees and make hiring recommendations as needed. Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures. Train and motivate employees by communicating company philosophy, policies and procedures. Motivate employees, promote teamwork and empower team members to achieve a common goal and to ensure a high level of employee retention. Assist in training and motivating employees by communicating company philosophy, policies and procedures. Assist in conducting orientation for on‐site employees and encourage continued education. Assist in achieving a high level of employee retention by motivating employees, promoting teamwork and empowering team members to achieve a common goal. Customer Service, Leasing and Marketing: Maintain an average closing ratio of 25% or greater and ensure the leasing team achieves the same goal. Maintain no less than an average of 80% on employee shopping reports and ensure the leasing team achieves the same goal. Meet and exceed budgeted occupancy goals for the property by showing vacant apartments utilizing professional leasing procedures and maintain a high level of continued occupancy by leasing apartments in a timely manner and in accordance with YieldStar rates. Physically walk all amenities, clubhouse, leasing office and “show units” on a daily basis to ensure a ready and quality product and presentation for our customers. Post ads and/or ensure ads are being posted to Craigslist via Marketing Center no less than three times per business day and in accordance with established procedures. Monitor all social media and respond to all reviews according to company policy. Review all advertising sources, including property website, on a weekly basis and immediately communicate to the Community Manager any discrepancies or areas for improvement. Conduct market surveys monthly and provide trend reports. Shop competition and be aware of neighborhood market conditions. Effectively manage Lead2Lease by ensuring Unmanaged Leads are responded to within 24 hours and Needing Management leads are followed up with according to company policy. Within 24 hours, reply to and follow up with prospective residents who have expressed an interest in the community by contacting them via phone, email, text and/or in writing. Answer all incoming telephone calls promptly, energetically and professionally; strive to assist the customer independently. Stand and greet all walk‐in customers with an energetic and friendly attitude at all times. Ensure that all postings within the community are branded and professionally displayed (no taped up signs). Check references and other necessary information on prospective resident applications through established and approved credit and criminal investigative criteria. Complete Lease and Renewal Agreements and all other required lease packet addendums. General Repair and Maintenance Including Grounds Maintenance: Help to ensure service requests are responded to within 24 hours and communicate with the resident when the issue cannot be resolved in a timely manner. Physically walk and inspect property on a regular basis, including vacant units. Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards. Assist in overseeing the maintenance of the grounds, trash container areas, and common areas. Do not allow any trash or debris to accumulate. Log all resident service requests, dispatch maintenance personnel promptly and ensure service requests are closed immediately upon completion. Resident Relations: Diligently and proactively contact residents whom have expiring leases, encouraging them to renew. Maintain a resident retention ratio of 40% or greater. Renew residents according to the YieldStar renewal rate. Enter resident Notice to Vacate forms inAppFolio upon receipt and immediately communicate those to the Community Manage so that steps can be taken to try and retain the resident. Communicate information to residents with well‐written and professional notices. Communicate to residents verbally and in writing any notices regarding compliance to rules and regulations when a violation occurs. Refer residents with special problems, such as economic, social, legal, health, etc., to groups or agencies that provide assistance. Assist in the development of resident retention program including maintaining monthly calendar of resident activities, assist in and attend resident activities. Ensure new residents are properly moved in and complete the move‐in inspection form. Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collection packets. Address resident concerns, such as service requests, noise complaints, etc., promptly and communicate those to the Community Manager. Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation. Participate in any court hearings and/or appeals as needed. Address resident concerns in a professional and timely manner. SKILL REQUIREMENTS: Have thorough knowledge and understanding of property management policies and procedures. Proficient in computer skills, including Microsoft Office products. Knowledge of AppFolio preferred. Possess strong multi‐tasking and organizational skills. Should have general knowledge of Fair Housing. Communicate effectively, both verbally and in writing. Ability to perform at high levels in a fast‐paced work environment and successfully adapt to changing priorities and work demands. Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner. Able to establish and maintain effective working relationships with peers, superiors, residents, community service agencies and the public. Skilled in communicating with all types of people in a wide variety of situations. POSITION REQUIREMENTS: Education: High school diploma or GED required, some college preferred. Experience: Minimum of two years of residential property management experience. Real estate license required in Commonwealth of PA Experience with Philadelphia Housing Authority is highly desired. Physical: Ability to lift, push and pull up to 40 pounds. Valid driver's license and reliable, personal automobile for local job related travel. National Apartment Leasing Professional (NALP) a plus! Company DescriptionWe are a growing property management company that specializes in luxury multi-family and HOA/Condo buildings in and around Philadelphia.We are a growing property management company that specializes in luxury multi-family and HOA/Condo buildings in and around Philadelphia.

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