Assistant General Manager (Sbarro/Del Taco/KFC)
6 days ago
Ash Fork
Job Description1. Leadership & Team Management: • Supervise, train, and develop team members to ensure high performance and a positive working environment., • Motivate staff to meet sales goals, customer service targets, and food quality standards., • Lead by example, providing consistent direction and support to all employees., • Delegate daily tasks to ensure the team is functioning efficiently and effectively., • Provide on-the-job training, coaching, and feedback to team members to improve job performance., • Manage shift scheduling and ensure adequate staffing for peak hours.2. Customer Service & Satisfaction:, • Resolve customer complaints or concerns in a professional and prompt manner., • Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service., • Enhance the customer experience by ensuring cleanliness, product quality, and service standards are consistently met., • Ensure fast service and address any delays or bottlenecks during busy periods.3. Food Safety & Quality Control:, • Ensure food is prepared and presented according to company standards, including proper portion sizes and cooking temperatures., • Conduct regular food safety checks to ensure compliance with health and safety regulations., • Monitor food preparation areas to maintain cleanliness and hygiene standards., • Oversee inventory levels, ordering supplies, and stock rotation to minimize waste., • Ensure all food safety and sanitation guidelines are followed.4. Operational Management:, • Assist in managing the day-to-day operations of the restaurant, including monitoring sales, costs, and employee performance., • Help with inventory control, tracking and ordering food, beverages, and supplies., • Conduct regular audits to ensure compliance with operational standards and efficiency goals., • Manage cash handling, ensure accuracy of register transactions, and oversee daily cash reconciliation., • Supervise opening and closing duties, ensuring that the restaurant is secure and ready for the next day.5. Financial Oversight:, • Monitor labor costs, food costs, and sales targets to maintain profitability., • Assist in managing the restaurant's budget and financial records., • Help ensure that financial reports, including sales reports and labor records, are accurate and up-to-date., • Work with the management team to implement cost control measures to increase profitability.6. Administrative & Reporting Duties:, • Complete daily operational reports, including sales, employee performance, and any incidents that occurred during the shift., • Help maintain employee records, including attendance, performance evaluations, and payroll data., • Assist with recruiting, interviewing, and hiring new staff members., • Coordinate with other departments (e.g., marketing, district management) for promotions and operational improvements. Brand-Specific Adjustments:KFC: • Focus on managing fried chicken preparation and ensuring quality control in the frying process., • Oversee staff involved in cooking and serving chicken, ensuring the correct cooking times and seasonings., • Emphasis on managing the drive-thru operations and managing the team during busy periods (e.g., lunch/dinner rush)., • Ensuring compliance with KFC’s proprietary recipes and standards.Sbarro:, • A focus on managing pizza preparation including handling the pizza oven, dough preparation, and ensuring food consistency., • Oversee the preparation of pasta dishes and other Italian menu items, ensuring proper portion sizes and taste., • Coordinate kitchen staff for quick and efficient handling of large orders, especially during peak hours., • Supervise front-of-house operations, ensuring smooth customer flow, especially in self-service or counter service settings.Del Taco:, • Focus on managing Mexican fast food preparation including tacos, burritos, quesadillas, and other menu items., • Supervise staff to ensure consistency in burrito and taco assembly, maintaining product standards., • Oversee the drive-thru and counter service, ensuring speed and accuracy in a high-volume environment., • Manage the preparation of salsas, sauces, and fresh ingredients, and ensure they meet the brand’s standards., • Emphasis on cross-training staff in both kitchen duties and customer-facing roles to maintain operational efficiency. Skills and Qualifications for Assistant Manager: • Experience: Prior experience in the fast-food or quick-service restaurant (QSR) industry, particularly in a supervisory or leadership role, is preferred., • Leadership Skills: Ability to lead, motivate, and manage a team effectively., • Customer Service Focus: Strong commitment to customer satisfaction and the ability to address concerns or issues effectively., • Communication: Excellent verbal communication skills to interact with customers, staff, and management., • Organizational Skills: Ability to multitask, manage time effectively, and handle the administrative responsibilities associated with the role., • Problem-Solving: Quick decision-making skills, especially during peak times or challenging customer situations., • Food Safety Knowledge: Familiarity with food safety regulations and best practices in the kitchen., • Financial Acumen: Understanding of how to control costs (labor, food) and ensure profitability.Physical Requirements:, • Ability to stand for long periods and handle tasks that may require lifting (up to 50 pounds) and bending., • Comfortable working in a fast-paced, sometimes high-pressure environment., • Ability to manage a team while maintaining a positive and calm demeanor.
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
Page 7