Miami Beach
Job DescriptionDescription: Job Title: Server Location: Miami, FL Reports To: Floor Manager / Assistant General Manager / General Manager Department: Front of House – Operations Employment Type: Hourly, Non-Exempt (Tipped) About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for exceptional guest experiences, culinary innovation, and a values-driven culture. Our teams bring world-class food, beverage, and warm hospitality to life across acclaimed concepts worldwide. Position Summary Servers are at the heart of the guest experience at José Andrés Group. As a Server, you are responsible for creating memorable dining experiences through warm hospitality, strong food and beverage knowledge, attentive service, and seamless teamwork. The ideal candidate thrives in Miami’s fast-paced and diverse hospitality environment, anticipates guest needs, communicates confidently, and brings genuine enthusiasm for food, beverage, and hospitality to every interaction. Key Responsibilities Guest Experience & Hospitality • Deliver warm, genuine, attentive, and engaging hospitality to every guest., • Welcome guests and confidently guide them through the dining experience., • Anticipate guest needs and personalize service whenever possible., • Create meaningful guest connections while maintaining polished and professional service., • Provide exceptional hospitality to a diverse mix of local, national, and international guests., • Address guest questions and concerns promptly and involve leadership when appropriate. Service Execution • Execute all steps of service according to JAG standards, including greeting, order taking, coursing, table maintenance, and check presentation., • Manage multiple tables while maintaining accuracy, organization, and attention to detail., • Accurately enter orders, modifications, allergies, and dietary restrictions., • Monitor the timing and pacing of each table throughout the dining experience., • Communicate effectively with culinary, beverage, runner, and support teams to ensure seamless service., • Ensure food and beverages are delivered accurately and according to established standards. Food & Beverage Knowledge • Develop and maintain comprehensive knowledge of menu items, ingredients, preparation methods, and flavor profiles., • Confidently explain dishes and answer guest questions regarding the menu., • Maintain working knowledge of wine, cocktails, spirits, beer, and non-alcoholic beverage offerings., • Understand common allergens and follow established procedures when communicating dietary restrictions., • Participate in pre-shift tastings, menu education, and ongoing training. Sales & Recommendations • Make thoughtful food and beverage recommendations based on guest preferences and dining occasions., • Identify opportunities for suggestive selling and upselling while maintaining a genuine, hospitality-first approach., • Recommend complementary beverages, additional courses, desserts, and other menu offerings., • Support restaurant sales goals through strong product knowledge and guest engagement. Teamwork & Communication • Work collaboratively with bartenders, hosts, runners, bussers, culinary teams, and leadership., • Support fellow team members during peak periods to maintain efficient service flow., • Communicate allergies, dietary restrictions, guest concerns, and special requests clearly and immediately., • Participate in pre-shift meetings and contribute to a positive, respectful, and team-oriented work environment. Cleanliness, Safety & Compliance • Follow all food safety, sanitation, and responsible alcohol service requirements., • Maintain clean and organized tables, stations, and service areas., • Complete assigned opening, closing, and side-work responsibilities., • Follow JAG policies, procedures, and all applicable Florida and local health and safety regulations.Requirements: Required Qualifications • Previous serving experience in a high-volume restaurant environment preferred; we will train the right candidate., • Upscale casual, luxury hospitality, or fine dining experience preferred., • Strong communication, interpersonal, and hospitality skills., • Ability to engage comfortably with a diverse guest population., • Ability to learn and confidently communicate detailed food and beverage information., • Strong organizational skills with the ability to manage multiple priorities simultaneously., • Ability to remain calm, positive, and attentive in a fast-paced environment., • Passion for food, beverage, hospitality, and creating memorable guest experiences., • Reliable attendance and schedule flexibility, including nights, weekends, and holidays., • Food Handler and responsible alcohol service certifications, or ability to obtain them as required. Working Conditions & Physical Requirements • Stand and walk for extended periods, including shifts of up to 8+ hours., • Frequently bend, reach, carry, and maneuver throughout the dining room., • Lift and carry trays, plates, and service items up to 25–30 lbs., • Work in a fast-paced restaurant environment with variable noise, lighting, and temperature conditions., • Slip-resistant footwear required. In Return, We Offer You • Competitive hourly pay plus tips, • Flexible scheduling, • Opportunities for growth, cross-training, and advancement within José Andrés Group, • Ongoing food, beverage, and hospitality education, • Employee dining and partner discounts, • Access to health & wellness benefits where eligible, • A dynamic, inclusive, and team-driven work environment Equal Opportunity EmployerJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.