Clinical Sales Liaison
23 days ago
Albany
Job Description Job Summary: The Clinical Sales Liaison is responsible for generating acute infusion patient referrals. (TPN, antibiotic, inotropic, nutrition) The Liaison will provide cross functional collaboration with pharmacy, intake, nursing and operations while working closely with the hospital case managers, discharge planners and social work staff at area hospitals and Skilled Nursing Facilities. This person serves as a patient care advocate and facilitates the coordination of post-hospitalization care. The liaison will be primarily facility-based to develop relationships which generate referrals reflective of UHC’s mission and in line with prevailing clinical standards for all service lines. Minimum Qualifications: • A four-year college degree, preferred in business or health care related fields or equivalent work-related experience OR, • Current NY State RN licensure, with a minimum of three years homecare or clinical experience, with a proven track record., • Sales and marketing experience preferred., • Excellent oral and written communication skills; ability to make group presentations., • Personable, organized, and self-directed., • Ability to prioritize and multi-task., • Computer literacy., • Knowledge of home medical and infusion reimbursement preferred., • Valid driver’s license and access to reliable transportation required. Work Environment: • Travel in the community at large, • Hazards include risk of exposure to blood borne and airborne pathogens, • Possible exposure to traffic hazards and poor road conditions Special Physical Demands: • Manual dexterity necessary to manipulate sharps regularly without injury, • Requires ability to move about *standing, sitting, operating a motor vehicle, etc.), • Clear speech, adequate hearing and near visual acuity are essential for effective performance, • Must possess ability to write and/or input data on a keyboard File: Administration – Human Resources • Must maintain a pleasant, social, positive, and outgoing attitude Performance Requirements: • Establish ongoing relationships with physicians, hospitals’, SNF, ALF, home health companies and payors in the assigned territories., • Coordinate all needs to transition patient to alternate site by working with all healthcare providers including case management, referring physician and patient, to ensure a seamless discharge process., • Maintaining clinical expertise and fulfill licensure requirements (as applicable)., • Accurately and completely assessing the patient and their environment (for home infusions)., • Validate physician’s or authorized prescriber’s orders (as applicable)., • Conduct initial infusion set-up and patient/caregiver training and education on our therapy services and technology., • Serve as patient advocate and conduit to company while maintaining patient confidentiality., • Accurate and complete documentation of referral information., • Accurate and complete home care record documentation., • Maintaining and complying with policies and procedures., • Functioning autonomously., • Author and present requested in-services to community/referral sources., • Communicates with clinical, reimbursement, operational and management personnel as required to support all areas to ensure effective customer service and sales development., • Display expertise in local markets (competition, payors, therapies) as well as various disease states relevant to therapies., • Maintain and grow core therapy admission through customer relationships and provide responsive customer service within assigned hospitals, • Responsible for the achievement of net revenue and profit objectives., • Provide sales support to targeted accounts by coordinating service, evaluating current and new business opportunities. Provide Quality Oriented Customer Service By: • Following Universal precautions, • Being courteous and respectful of customers and their property, • Explaining services, properly education patient/caregiver, • Reviewing thoroughly and accurately initial services information with the customer/caregiver (i.e. rights/responsibilities, financial responsibilities, etc.), • Documenting customer care issue/concerns (when applicable) and forwarding to supervisor, as appropriate Improves Branch/Region Productivity and Efficiency By: • Volunteering or initiating assistance in other activities (not listed in JD) when it is beneficial to the branch/region, • Assisting in the acquisition of referral-generated qualifying documents, • Educating referral sources on service coverage issues File: Administration – Human Resources Follows Company Policies and Procedures By: • Understanding and following Confidentiality policy., • Understanding and following Compliant, Atypical Event and Exposure procedures, • Understanding DO NOT Resuscitate orders and employee’s responsibility, • Understanding corporate mission and accurately portraying payer regulations and relationships, • Complying with all company policies and procedures Establish Ethical Framework to Determine Decisions And Actions by: • Acting as patient advocate and maintaining patient confidentiality, safety and security, • Respecting, promoting and preserving human dignity, rights and diversity, • Following principles of beneficence, non-maleficence, protection of patient autonomy, justice and veracity to dictate nursing actions, • Understanding and using professionally established guidelines, • Having knowledge of statutory and regulatory constraints regarding scope of practice and patient care Exhibits Exceptional Work Ethic By: • Not being wasteful or abusing branch/region resources (vehicle, buildings, equipment, supplies, phones, utilities, time at work and time absent from work, etc.), • Presenting fair and honest reports of expenses (travel, gas, etc), • Following through timely with commitments, • Being flexible and able to prioritize for maximum customer satisfaction, • Presenting ideas and solutions to customers and/or operational problems, • Allowing others to speak without interruption, • Asking clarifying questions and showing consideration of others comments, • Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill-will connotations, • Answering calls within three rings and properly introducing self in a pleasant clear voice, • Returning phone message or other communications promptly, responding calmly to angry or upset customer and avoiding personal calls (or minimizes) to allow customer access to business lines, • Attempting to resolve conflict without 3rd party intervention, refraining and discouraging gossip, and portraying the company in a positive light to customers and co-workers Teamwork/ Accountability: • Volunteering to assist co-workers, • Learning about newly introduced product/services; their purpose, assembly, customer education and safety issues, • Ensuring completion of required in-services, testing and/or immunizations, • Complying with applicable memos and policy changes as issued
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