¿Eres empresa? Contrata sales supervisor candidatos en Mount Vernon, NY
We are seeking a motivated and responsible Assistant Manager / Service Writer to join our busy auto repair shop. This role is essential to both customer service and shop operations. You’ll be the main point of contact for customers, work closely with mechanics, and play a key part in generating sales by presenting and explaining recommended services and repairs. Responsibilities: Greet and assist customers in person and over the phone with professionalism and courtesy. Write service tickets, accurately documenting customer concerns and vehicle needs. Clearly explain repair recommendations to customers and sell services/repairs to meet their vehicle needs. Communicate repair needs between customers and mechanics to ensure accuracy and transparency. Direct mechanics on their next tasks to maintain smooth workflow and productivity. Manage daily office operations, including scheduling, filing, and phone calls. Assist in maintaining excellent customer service and a professional shop environment. Qualifications: Strong communication and sales skills, with the ability to explain repair work confidently. Solid organizational skills and attention to detail. Ability to multitask and remain calm in a fast-paced environment. Prior experience in auto repair, sales, or office management is preferred, but we are willing to train the right candidate who is responsible and eager to learn. Basic computer and phone skills required. Schedule: Monday–Friday: 7:30 a.m. – 5:00 p.m. Saturday: 7:30 a.m. – 12:00 p.m. (noon) Summer Schedule: Every other Saturday off Compensation: Based on experience and qualifications.
As a BDC Representative, you will be instrumental in driving sales and enhancing customer relationships within our dealership. Reporting to the Sales Manager, your role focuses on outbound sales, customer service, and collaboration with the sales team to meet targets. Core skills such as effective communication and phone etiquette will be essential as you engage with customers. Your premium skills in negotiation and CRM software will enable you to manage sales pipelines effectively. With relevant experience in inventory management and marketing, you will contribute significantly to our dealership's success in a competitive market. Qualifications Dealership experience and automotive sales knowledge Strong customer service and communication skills Proficiency in outbound sales and phone etiquette Experience in retail sales and collaboration with sales teams Familiarity with CRM software and sales support functions Ability to negotiate and manage sales pipelines Organizational skills and experience in inventory management Key Responsibilities: Handle inbound and outbound calls, emails, and messages to generate appointments for sales and service. Respond promptly to internet leads, social media inquiries, and other online customer interactions. Maintain accurate customer records in the dealership’s CRM system. Follow up with potential and existing customers to increase engagement and conversion rates. Work closely with the sales and service departments to ensure smooth customer experiences. Provide detailed and accurate information about vehicle inventory, promotions, and dealership offerings. Meet daily, weekly, and monthly performance goals related to calls, appointments, and conversions. Handle customer objections professionally and work to overcome them. Ensure excellent customer service by addressing concerns, answering questions, and maintaining a positive attitude. Job Type: Full-time Pay: $55,000.00 - $98,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance Work Location: In person