Senior customer success manager jobs in Merrick, New YorkCreate job alerts

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Plainview Job ID 2025-235793 JOB OVERVIEW The LPN Medication Care Manager is responsible for providing the highest degree of quality care and services by administering medication and treatments in a safe organized manner. Responsibilities include but are not limited to administration of medications, documentation of medication administration, conducting SHUs, and providing resident care while demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local laws, standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Job Description Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Medication Administration * Provide the highest degree of quality care and services by administering medication and treatments in a safe organized manner. * Review, read, notate, and initial the electronic health record to document and learn about pertinent information about residents. * Receive medication updates from Resident Care Director (RCD) or Wellness Nurse. * Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). * Ensure that medications are passed according to times utilizing a mobile medication cart. * Document and initial as medications are given and ensure that appropriate documentation is completed for refusal or missed doses. * Maintain confidentiality of all resident information including resident medication among other residents. * Report all resident concerns and unavailable medication while administering the medication to the RCD or Wellness Nurse. * Restock medication cart after all medication passes. * Assist in checking medication regardless of packaging system. * Assess the residents to determine need for "as needed medication" and appropriately document and report to supervisor. * Count all narcotics with another Medication Care Manager (MCM) or Lead Care Manager (LCM) each shift and report discrepancies to the RCD or Wellness Nurse. * Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications. * Follow re-fill process for medications. * Help residents maintain independence and promote dignity and physical safety of each resident adhering to the Sunrise Principles of Service. * Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns, history, and basic human needs. * Practice routinely good standard care precautions of cleanliness, hygiene, and health. * Audit medication carts. Resident Care * Notify RCD of any resident and/or family concerns. * Attend and actively participates in daily Cross Over meetings facilitated by the LCM. * Conduct Service and Health Updates as directed by RCD. * Participate in the development of the Individualized Service Plans (ISP). * Transcribe orders. Risk Management and General Safety * Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. * Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. * Report all accidents/incidents immediately. * Report all unsafe and hazardous conditions/equipment immediately. • Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Comply with all infection control techniques, placement of bio-hazard containers, removal techniques, procedures, and policies. * Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. * Report occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately. * Ensure oxygen tanks are stored safely, exchange guest/resident's tanks when empty, and monitor to make sure liters of oxygen are at prescribed levels. Training and Contributing to Team Success * Participate as a member of a team and commit to working toward team goals. * Demonstrate in daily interactions with others, our Team Member Credo. * Commit to serving our residents and guests through our Principles of Service. * Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. * Attend regular meetings; Town Hall, Department Team, Cross Over, Medication Technician and others as directed by the Supervisor/Department Coordinator. * Attend regular training by RCD and neighborhood coordinators. * May be designated as shift supervisor. * May supervise other medication care managers. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to make choices and decisions and act in the resident's best interest * Ability to react and remain calm in difficult situations * Ability to handle multiple priorities * Possess written and verbal skills for effective communication and level of understanding * Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. * LPN, LVN, or state/province specific licensed nurse credential * In states/provinces where appropriate, must maintain certifications * Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations: o CPR and First Aid * Must be at least 18 years of age * Previous experience working with seniors preferred * Desire to serve and care for seniors * As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, Vision, Life, and Disability Plans, • Retirement Savings Plans, • Employee Assistant Program / Discount Program, • Paid time off (PTO), sick time, and holiday pay, • myFlexPay offered to get paid within hours of a shift, • Tuition Reimbursement, • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of North Lynbrook Job ID 2025-234336 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care • Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents., • Participate in the development of the ISPs and monthly updates., • Review designated assignments., • Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift., • Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities., • Attend daily Cross Over meetings by the lead care manager., • Notify supervisor and resident care director if a resident has increased care needs., • Inform supervisor of any resident changes in condition., • Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells., • Greet guests, family members, residents, and team members., • Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner., • Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures., • Communicate with families and is a resource as needed., • Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service., • Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP., • Engage residents in life skills and other life enrichment activities throughout the day in reminiscence., • Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs., • Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment., • Ensure the established safety regulations are always followed., • Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health., • Host and engage in activities with the residents daily.Risk Management and General Safety, • Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations., • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures., • Report all accidents/incidents immediately., • Reports all unsafe and hazardous conditions/equipment immediately., • Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes., • Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials., • Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately., • Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.Housekeeping and Laundry Services, • Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed., • Wash resident's laundry as noted in the ISP and as needed., • Wash and fold dining room linens and napkins., • Complete assigned housekeeping tasks., • Maintain common areas in a clean and tidy manner at all times.Dining Service, • Serve meals in the dining room and work in the dining room as assigned., • Promote and ensure a pleasant dining experience during all meals., • Assist with dining room set up and clean up as assigned., • Participate in pre-meal meetings., • Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart., • Observe, note, and document in daily log any resident changes in dining habits., • Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards., • Provide room service delivery as needed., • Practice safe food handling in compliance with universal care precautions at all times.Specific Responsibilities for the Reminiscence Neighborhood Care Manager, • IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile., • IEA residents to attend the afternoon social., • Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine., • Integrate the individual resident's life skills into their daily routine., • Blend a variety of multi-sensory experiences into the resident's day., • Participate in monthly letters home and letter writing with the residents and their families.Training and Contributing to Team Success, • Participate as a member of a team and commits to working toward team goals., • Demonstrate in daily interactions with others, our Team Member Credo., • Commit to serving our residents and guests through our Principles of Service., • Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops., • Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator., • Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules., • Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures., • Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met., • Perform other duties as assigned. Core Competencies • Ability to react and remain calm in difficult situations, • Ability to handle multiple priorities, • Possess written and verbal skills for effective communication and a level of understanding, • Competent in organizational and time management skills, • Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications • High School diploma/GED accepted and may be required per state/provincial regulations., • CPR Certificate and First Aid as required by state/provincial regulations, • Must be at least 18 years of age, • Previous experience working with seniors preferred, • Desire to serve and care for seniors, • Ability to make choices and decisions and act in the resident's best interest, • As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, Vision, Life, and Disability Plans, • Retirement Savings Plans, • Employee Assistant Program / Discount Program, • Paid time off (PTO), sick time, and holiday pay, • myFlexPay offered to get paid within hours of a shift, • Tuition Reimbursement, • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Summary /Objective The Senior Production Manager oversees multiple product lines from procurement through production planning, ensuring accurate material planning, scheduling, and execution. This role translates sales forecasts and booking data into actionable production plans using tools such as MRP and Style Availability Reports. The Senior Production Manager develops demand and capacity plans, partners closely with Sales and suppliers, and ensures production aligns with business goals while maintaining operational flexibility. This role is responsible for optimizing inventory performance, maintaining accurate product data, and proactively identifying risks or constraints that could impact delivery timelines. Strong organizational skills, analytical thinking, and clear cross-functional communication are essential for success in this role. Position Responsibilities and Accountabilities: • Oversee the end-to-end production process across multiple product lines, ensuring all deliverables meet quality standards, production targets, and business timelines while supporting new initiatives., • Analyze sales demand using sales forecasts, booking orders, and historical sales data to develop production plans and issue vendor purchase orders that ensure a continuous supply of apparel and accessories., • Review Style Availability Reports to assess stock status and safety stock levels; proactively expedite shipments with suppliers to meet delivery and order fulfillment requirements., • Manage product costing, including target costing, counter costing, and flash costing, and support Sales with accurate and timely cost information., • Partner with Product Development to ensure raw materials and trim availability align with production timelines; prepare and present financial and production updates to senior management as needed., • Manage inventory purchasing to stay within budget and management directives by optimizing order quantities, adjusting safety stock levels, reallocating surplus inventory, and closing out excess or non-working inventory., • Coordinate fulfillment of critical backorders in collaboration with Allocation and Customer Service teams; communicate production schedules across the organization via AS400., • Monitor and report on inventory levels, material availability, and production status, advising management of potential risks, delays, or delivery issues., • Lead manufacturing planning across a multi-plant operation by aligning production requirements with factory capacity, commitments, and lead times., • Work closely with factories to balance, adjust, and re-prioritize production schedules in response to changes in demand, capacity constraints, or supply disruptions., • Monitor vendor shipping performance to ensure adherence to established delivery dates and escalate significant discrepancies that may impact customer orders., • Oversee quality assurance processes, including inspections upon shipment arrival; negotiate and issue chargebacks when products fail to meet company quality standards., • Drive continuous improvement initiatives to increase production efficiency and product quality, utilizing methodologies such as Lean Manufacturing. Qualifications and Competencies: • Strong knowledge of costing for apparel and hard goods is a must!, • Outstanding analytical and inventory modeling skills, • Organized with attention to exacting detail, • Proficient in project planning and support tools; experience in Production planning and/or project management, • Demonstrates a sense of urgency and flexibility in changing and/or ambiguous situations, • Strong interpersonal and communication skills, written and verbal, • Import experience with knowledge of Freight consolidation/Logistics, • Strong excel skills/pivot table and BI tools., • Experience in PLM systems, • Strong factory contacts and relationships. Education and Experience: • Bachelor's degree in Business, Finance, or Economics preferred., • 5 + years in Production Planning and procurement/supply chain management.

Job Description PATIENT CALL CENTER COORDINATOR WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! THE OPPORTUNITY AT HAND We’re looking for passionate and emp athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. OUR EXPECTATIONS OF YOU • Provides the highest level of customer service patents and incoming callers via telephone ▪ Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment, • Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system, • Forward calls to appropriate practice/department for additional follow-up, information or resolution, • Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner, • Answer inquiries by researching, locating, and providing relevant information, • Maintain patient privacy by adhering to all applicable HIPAA regulations, • Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager, • Handle making outbound calls to schedule patients upon request, • Previous customer service experience– Able to manage difficult or emotional customer situations, • You are able to focus on solving conflict, not blaming and maintain confidentiality, • Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR), • Prior inbound/outbound call center and telephone experience preferred, • High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience, • Experience working with the public & demonstrate strong communication & customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Job DescriptionAbout API Accommodations Plus International (API) is a global leader in crew and disrupted passenger accommodations technology. We partner with major airlines, cruise lines, and rail operators worldwide to deliver crew-first solutions that streamline operations, reduce costs, and transform the travel experience. We are investing in account-based marketing (ABM) to accelerate growth across strategic accounts. This is a unique opportunity to join a high-growth team, help shape our ABM engine, and directly impact multi-million-dollar opportunities with some of the world’s leading airlines, rail and cruise organizations. Summary/Objective Assists leadership with leading/managing the Client Delivery team. This role will plan, manage, and coordinate Client Delivery activities to ensure goals and objectives are accomplished. This role will be the voice of the customer, making sure that all delivery functions – Contracting, Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success. This position requires strategic vision to identify and interpret market trends and set appropriate hotel sourcing strategies. Along with excellent negotiation skills, extensive contracting experience and strong team management you coach and develop the team to deliver aggressive savings targets to provide maximum value to our customers whilst developing and maintaining progressive supplier relationships. A leader who is a strategic thinker with strong commercial acumen, a customer focus and the ability to engage effectively with a broad range of stakeholders and partners to drive business outcomes and the ability to communicate at a senior level as well as operational team members. Developing supplier continuous improvement and applying tools and techniques based on current knowledge of best practice strategic sourcing and the hotel marketplace. Essential Functions Client Relationship • Establish and maintain relationships with key stakeholders at senior levels within the airline and hotel partners., • Communicate and meet with major clients on a regular basis to ensure that API deliverables are met., • Support Client Delivery Team to create client sourcing strategy based on solid market insights, • Report on strategy and savings matrix for North America accounts, • Lead Client Delivery Team to develop Strategic Account Plans for their Airlines and ensure that they deliver according to the plan and keep updated throughout the year, • Suggest solutions and innovative ideas to meet client needs, • Ensure Client Delivery Team handle complaints and problems in a timely and effective manner., • Support Client Delivery Team to prepare monthly, quarterly and annual reports and budget forecasts for client. Site Inspections, • Train Client Delivery Team to thoroughly and effectively conduct site inspections domestically and international when required to ascertain suitability for airline in line with minimum requirements., • Undertake Site Inspections from time to time in key markets, • Support the effective management of union relationships as part of the site inspection process Day to Day Client Delivery, • Provide strategic leadership to identify opportunities to expand products within North American accounts., • Communicate to the VP on client performance, strategies and needs., • Ensure Client Delivery team remain on track with sourcing deliverables and airline sign off approval processes are followed., • Ensure Client Delivery Team maintain action log to ensure all parties are aware of action points and follow up resolve points are understood, leading weekly meetings internally with Client Delivery Team to review so they are appropriately prepared for client meetings, • Support and help prepare client communications ranging from weekly performance meetings to business reviews., • Review all details of a destination presentation to ensure they are accurate before being offered to the airline for review., • Document, trouble shoot and resolve operational and sourcing challenges, • Become knowledgeable with API’s technology platforms for the Client Delivery department., • Ensure Client Delivery teams and maintaining and updating spreadsheets and databases as required, • Support VP Client Delivery on assigned projects as requested in line with the growth of the business. Responsibilities, • Support Client Delivery team to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client., • Manage multiple projects and facilitate their success from the original concept to the final implementation., • Provide organization, direction and coordination for business reviews, ensure savings matrix is maintained accurately., • Support VP Client Delivery by providing coaching of Client Delivery team and identifying areas for growth and training opportunities., • Hold weekly planned individual meetings with team members to review current workload and ensure work is on track Key accountability's, • Lead, grow and manage the North American Client Delivery team to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client, • Coordinate with Operations, Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed., • Relationship management: Develop and maintain strong relationships with the clients at all different levels., • Ability to manage multiple projects and facilitate their success from the original concept to the final implementation, • Work closely Client Delivery team to coordinate project details and to ensure timely and effectively completion, • Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives, • Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with the team, identifying training opportunities, • Consistently provides team members guidance, goal setting and performance feedback on a regular basis, • Become knowledgeable in all API technology platforms to ensure clients are aligned with appropriate software solutions., • Ensure Strategic Account Plans are implemented effectively for all North America Clients, • Oversee the central repository for contracts (salesforce), including activity planning and the timely execution of contracts., • Obtain data from varied sources to identify and support fact-driven opportunities. Ensure analysis is accurate, comprehensive and robust., • Lead Client Delivery teams to conduct risk analysis to continually review contracts and market opportunities and take action as required., • Share market knowledge and experience with team members to support the success of all airline accounts. MyCrewCare • Manage crew feedback specialist in managing crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented., • Identify where supplier performance management is required and implement performance improvement plans where necessary, • Ensure the team add new hotels to the system and ensure all information is accurate. HotelExpress, • Ensure the clients using HotelExpress have an appropriate portfolio of contracted hotels available and the Client Delivery team are effectively managing the supplier and client relationships. Ensure they are loaded and maintained properly on HotelExpress for clients. ACES, • Ensure Client Delivery team are loading all hotel contract information correctly into ACES for OPS and for Accounting., • Ensure the Client Delivery teams are effectively managing ACES schedules monthly to ensure hotels are downloading their schedules and identifying any risk in advance. Ensure teams are assisting OPS department with follow up to the hotels to ensure that schedules are accepted, and trouble shoot any issues., • Ensure that client back up lists are accurate and loaded into ACES for OPS. Salesforce, • Ensure all opportunities (upcoming contract expirations and/or new destinations) are in Salesforce with accurate business start dates and revenue projections Work Environment This position will be based at our Melville office, Hybrid (3 days in office / 2 days remote) Position Type and Expected Hours of Work The role has a need for the employee to operate and be available from Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand. Travel This position requires 30% travel. Key Capabilities • Problem Solving/Analysis, • Detail-oriented, • Relationship builder, • Highly proficient in Excel and Powerpoint, • Ability to multi-task and work under strict deadlines, • Leadership, • Excellent interpersonal and integrative negotiation skills, • Develop and maintain budgets, • Exceptional verbal and written communication skills, • Ability to work with diverse cultures, • Strong results focus, with a continuous improvement skill set., • Flexible schedule and travel availability needed based on business needs Required Education and Experience, • Established (at least 5 years) of experience in a category manager procurement role, • Experience in the travel industry preferable., • Bachelor’s degree in business administration or similar, • MCIPS qualified preferred, • Strong governance, process and change management experience, • Negotiated major strategic and complex deals, that delivered significant commercial outcomes., • Sound appreciation of category management principles and processes, with an advanced working knowledge of contract law. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR PzwWWZHSFy

Job Description About the job Seeking an experienced Product Manager with a strong background in medical devices and product management to lead the product life cycle from concept and development to innovation of Class I, Class II and Class III medical devices. The ideal candidate will have expertise in understanding our customers and develop an intuition around our products to ensure exceptional experience from introduction to delivery of product. Proven leadership skills are essential as the role will also involve working with key stakeholders including cross functional leaders, KOL’s, clients and vendors both domestically and international to ensure the successful execution of product to our end user. Key Responsibilities: Product Strategy & Support • Identify and execute product strategy for the company’s full portfolio to ensure it aligns with business goals., • Contribute to the strategic direction while focusing on cutting-edge technologies and providing regular updates to key stakeholders and senior management., • Identify, develop and execute strategic marketing and business plans to ensure maximum outcome with the goal of continued optimization., • Analyze trends and conduct market research and competitive analysis including voice of customer programs from concept to product launch including feasibility assessment, clinical validation and commercialization., • Collaborate closely with surgeons, clinical specialists, and hospital procurement teams to collect feedback and identify new product opportunities and continuous improvement., • Build key metrics and KPIs to optimize marketing and business strategies., • Lead in developing business cases and financial models to support new product programs and existing product enhancements., • Develop and execute comprehensive product and marketing strategies for the orthopedic/spinal portfolio., • Partner with R&D and manufacturing to define product specifications, prioritize features, and ensure timely and compliant product development., • Lead go-to-market strategy, including product positioning, pricing, catalog development, and promotional planning., • Partner with key leaders to ensure successful results with P&L including achieving targets around sales revenue, margin and operating income., • Manage budget forecasts for both business and financial decisions., • Monitor product performance and collect feedback from customers to identify areas of opportunity for continuous improvement., • Maintain various performance dashboards including KPI’s., • Conduct regular analysis to identify areas for improvement including product enhancements., • Education: Bachelor’s degree in Business Administration, Marketing, Engineering, Life Sciences or similar field. MBA or similar advance degree preferred., • 7+ years of experience mid to senior level marketing and/or product management – solid medical device industry a plus, • Experience in the product management of Class I, Class II and Class III medical devices (orthopedic industry a plus) with ability to be solution and results oriented., • Proven ability to influence without direct authority including experience in guiding key stakeholders, senior leadership and cross functional team members toward aligned goals., • Established success rate in testing and launching business processes and initiatives including validating workflow, successful implementations and measurable outcomes., • Strong analytical mindset with ability to interpret market data and customer feedback., • Excellent skills in presentation, communication, leadership, and problem-solving skills., • Computer Programs: MS Office Suite (Excel, Outlook, Word, PowerPoint), ERP Systems a plus., • Endoscopic Technologies: Experience with endoscopic instrument design, optics, and surgical tool integration, • Knowledge of regulatory requirements and clinical practice in medical device industry a plus. This position is full time, on-site and located in our headquarters in Baldwin, NY. An employment offer is based on the candidate's professional experience, specialty, skillset, education, geography, related licenses or certifications, and other business needs. The compensation range indicated does not include other forms of compensation or benefits. We value the diversity of our team and inspire creativity in our innovation. elliquence proudly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need any reasonable accommodation due to a disability for any part of the application process, please email . Powered by JazzHR tblFdPUQkA

Job Description SMCP - Sandro, Maje, Claudie Pierlot FT Sales Supervisor at SMCP (Sandro & Maje) Location: Bloomingddales, Garden City, NY About SMCP: At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability. Why SMCP: SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement. To learn more about our global presence and values, visit our website at SMCP Global. At SMCP, We Style Happiness at Work—Lead with Passion and Purpose! As a Sales Supervisor, you'll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You'll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience. You'll be responsible for reinforcing our branded customer service experience and leading the team in executing our sales and service initiatives. This includes educating customers about our products, helping them find the perfect selections, and ensuring they have an exceptional experience that keeps them coming back. You will also play a key role in creating a seamless operational flow, assisting with back-of-house processes, and contributing to the overall efficiency of the store. In addition to driving sales and customer loyalty, you'll mentor and coach your sales team, fostering a positive and motivating work environment. By modeling the behaviors that create lasting client relationships, you'll help your team grow professionally and exceed performance expectations. This role is an excellent opportunity for those passionate about leadership and looking to grow into an Assistant Store Manager or other career advancement within SMCP. What You'll Do: Leadership & Team Development • Lead by example, setting the standard for clienteling and customer service., • Coach and mentor associates to enhance selling skills, service techniques, and product knowledge., • Build strong client relationships through personalized service and follow-ups., • Provide expert styling guidance to create an exceptional shopping experience., • Maintain selling floor standards to ensure a visually appealing and organized store., • Oversee product replenishment, keeping inventory aligned with demand., • Support back-of-house processes, including cash handling and KPI tracking., • Assist with opening/closing procedures to ensure smooth daily operations., • 1–2 years of sales or service experience, preferably with some supervisory background., • Passionate about fashion, with a keen eye for Parisian chic and luxury retail., • A natural leader—confident, inspiring, and eager to mentor others., • A strong communicator—friendly, outgoing, and persuasive., • Social media savvy (a plus, but not required)., • Adaptable and flexible with scheduling to meet business needs., • Ambitious and driven, with a desire to grow into an Assistant Store Manager role. At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you'll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution. We know that security and well-being matter. That's why we provide comprehensive health, dental, life insurance, and disability coverage, an employer-matched 401(k), and paid time off (vacation, sick time, holidays)—plus paid parental leave and pet benefits. You'll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you'll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you'll discover a career that's as fulfilling as it is inspiring. At SMCP, you're not just an employee, you're a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you'll find a career that's as rewarding as it is inspiring. Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team! NYC COMPENSATION RANGE$18—$22 USD

Senior Product Marketing Manager. The Senior Product Marketing Manager is responsible for driving go-to-market success, domain strategy, and customer-centric storytelling across our product portfolio.

Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals. The Senior Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business goals, developing tailored solutions, and ensuring the succ

Principal Customer Success Manager, Nordics. In your role as Principal Customer Success Manager, you will be the ultimate Trusted Advisor and the most senior post-sale relationship owner for a select group of Cloudflare's most critical clients, typically large multinational enterprises. As a Princip

You have a proven track record of success in customer success or account management and are ready to take your career to the next level. This role offers the opportunity to work with high-growth accounts, drive revenue expansion, and shape the future of customer success at Vivian Health. Identify ne

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company car, • Company parties, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking an applicant to train as an appliance technician for Long Island and NYC. As an Appliance Repair Technician, you are a key member of the team responsible for the quality and efficient maintenance and repair of appliances and other equipment. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect. We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end residential brands. We also have a commercial division which provides further opportunity long term. We service all of Long Island, including the Hamptons, as well as Manhattan. The expectations are high for our technicians but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat. Motivated techs can make into six figures with just a couple of years of experience. If you are looking for a career change and to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you are self-motivated, have a knack for troubleshooting, and are able to manage time to effectively meet deadlines. Ideally, you have proven communication skills with supervisors, employees, and customers. The ideal candidate for the position has a strong understanding of mechanical and electrical concepts, and the ability to score well on a basic mechanical aptitude test. This person also has excellent attention to detail, strong customer service skills and the ability to work unsupervised in a variety of environments. We provide an initial six week training program which begins with fundamentals and theory and progresses through more complex information and ride alongs with a senior tech. We invest a lot in you to lay the groundwork for your future success. This is not just a job, it's a career with skills that are valued across the entire world. After you've completed training and are able to begin to run your own service calls the following will apply to you: Benefits: • dispatch from home with company vehicle, • company credit card for gas and supplies, • iPhone, iPad, company branded work shirts, • health insurance, • retirement plan, • Personal, Sick and Vacation PTO, • 10 paid holidays, • initial and ongoing paid training through manufacturers and through our company, • no nights or weekends, no on call days, • reimbursement for certain technical training courses, • Accurately diagnose and repair appliances/equipment in the customer's home or place of business, • Provide cost estimates for repairs/installations and collect payment and/or payment information from customers for work performed, • Ensure the efficient use of materials and keep company vehicle and equipment properly serviced, • Complete invoices, daily route sheets, and weekly reports as required, • must have mechanical experience, • must have High School diploma or equivalent, • must have clean and valid NYS drivers license, • must be able to pass background and drug test, • must speak English While performing the duties of this job, the employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 75 pounds. We are actively interviewing for this position - Apply today and our hiring manager will follow up!

You'll work closely with Customer Success Managers, Professional Services, Legal, and Revenue Operations to guarantee that our customers enjoy ongoing success and value from our services. Join our dynamic post-sales team as a Customer Success Account Manager! This opportunity is perfect for an exper

Direct Customer Success Specialists in executing supporting implementation activities, including workflow design, customer configuration, branding & tailoring, and customer training and best practices tailored to the needs of high-value accounts. The Customer Success Engagement Manager plays a high-

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvemen

As a Pooled Customer Success Manager, you will be at the forefront of shaping how we manage and support customers within our SMB segment. Pooled Customer Success Manager, SMB. Partner with cross-functional teams, including Customer Support, Accounts Receivable, and Marketing, to align on customer go

This combination allows practitioners to diagnose and treat with greater confidence and with ease.At Acutis Diagnostics, we are dedicated to providing accurate and reliable clinical diagnostics services to healthcare providers, patients, and communities.As a leading laboratory specializing in toxico

The ExtraHop customer success team focuses on successful outcomes for our customers. As a member of our Customer Success team, you'll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. Associate Customer Success Manager - East Coast

As a Customer Success Manager, you will play a pivotal role in deploying our solutions for clients, ensuring projects are executed with precision and professionalism. As a Customer Success Manager you will develop a unique industry expertise as you work alongside our clients and learn to build a wid

We're looking for a proactive, strategic, and tech-savvy Account Manager / Customer Success Manager to own relationships with our top customers. Account Manager / Customer Success Manager. A collaborative, feedback-driven Customer Success team that believes in shared success.

Customer Success / Project Manager. We're helping our client, a fast-growing social commerce agency, find a Customer Success / Project Manager to support and scale their TikTok Shop operations across multiple eCommerce brands.