Senior customer success manager jobs in Rochester, New YorkCreate job alerts

Job Description Role Overview: The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions — driving higher adoption, multi-tower expansion, renewal success, and customer advocacy. This is not a support role. This is a commercial, strategic, customer-outcome role with direct impact on Calero’s expansion of revenue. Key Responsibilities Customer Retention & Revenue Growth • Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention, • Identify, qualify, and drive expansion opportunities across Calero’s product portfolio, • Develop customized Success Plans linked to customer’s strategic business objectives., • Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)., • Build advocates who participate in case studies, references, advisory councils, and peer-to-peer programs., • Identify "red flags” and proactively work with Operations on recovery plans., • Maintain CRM/CSM updates in Salesforce, and internal reporting structures., • Provide accurate forecasts for renewals and expansion pipeline., • Net Revenue Retention (NRR), • Renewal execution & on-time renewals, • Expansion revenue contribution, • Bachelor’s Degree or equivalent preferred, • 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services., • Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines., • Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations., • Demonstrated ability to drive renewals, reduce churn, and grow existing accounts., • Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders., • Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making., • Experience with global enterprises, regulated industries, or Fortune 1000 environments, • Experience navigating complex, matrixed customer environments with multiple stakeholders Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The On Target Earnings (OTE) $150,000 (50/50 Base to commission split). It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Job Description Title Optical Assembly Manager Department Assembly Reports to Director of Operations SEE YOUR CAREER THROUGH A NEW LENS WITH RPO! RPO is a global leader in precision optics, optical components, and optical assemblies. We specialize in a full spectrum of products & services including – Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. As one of the fastest growing companies in Rochester, RPO offers exciting career paths and work on market-leading programs. See below one of many career opportunities to join to RPO team! Job Summary: We are seeking a seasoned and driven Production Manager to lead our Optical Assembly operations and support broader manufacturing initiatives across the company. This role demands a hands-on leader who thrives in a fast-paced, precision-driven environment and is passionate about building high-performing teams, optimizing production workflows, and delivering exceptional results. As a key member of our management team, you will be responsible for aligning daily operations with strategic business goals, ensuring consistent quality and on-time delivery, and fostering a culture of safety, accountability, and continuous improvement. You’ll play a critical role in shaping our production capabilities, driving operational excellence, and supporting long-term growth. You Will: • Lead daily operations of the Optical Assembly department, ensuring consistent delivery of high-quality products on time and within budget., • Monitor performance metrics and implement corrective actions to meet delivery, cost, and quality targets., • Maintain a clean, organized, and showcase-ready production environment for internal and external stakeholders., • Collaborate with senior leadership to develop and execute long-term manufacturing strategies that align with company goals., • Champion a culture of safety, equity, and continuous improvement across all production areas., • Identify and pursue growth opportunities through customer alignment, market analysis, and technology trends., • Oversee equipment maintenance, calibration schedules, and capital investment planning., • Ensure optimal utilization of space, utilities, and resources in collaboration with Facilities and Finance teams., • Recruit, train, and retain top-tier assembly and test personnel., • Foster a high-performance culture through clear expectations, coaching, and performance management., • Ensure compliance with HR policies, safety protocols, and operational procedures. You Have: • Bachelor’s degree in engineering, Optics, Manufacturing, or a related technical field (master’s preferred), • Minimum 10 years of progressive leadership experience in a high-precision manufacturing environment, ideally with a focus on optical assembly and test., • Proven ability to lead and inspire cross-functional teams, driving accountability, engagement, and continuous improvement., • Demonstrated success in managing complex production workflows, balancing quality, cost, and delivery in a fast-paced setting., • Strong understanding of lean manufacturing principles, Six Sigma, or other process improvement methodologies., • Experience with capacity planning, resource allocation, and capital investment strategy., • Skilled in data-driven decision-making, using metrics to guide performance and identify opportunities., • Exceptional communication and interpersonal skills, with the ability to collaborate across departments and influence at all levels., • Adept at navigating change, solving problems under pressure, and adapting to evolving customer and market demands., • Commitment to building a safe, inclusive, and high-performance culture. You are: • Results-Oriented: Motivated, hard-working and ready to level-up, • Curious: You never stop learning and have an insatiable desire to gain new skills and knowledge, • Process Oriented: Well organized, demonstrating attention to detail, • Analytical: Possess an “If there’s a problem, I’ll find a solution” attitude, • Accountable: Demanding the highest quality from yourself and team members, • Detail-Oriented: Have excellent time management and organizational skills, • A Team Player: Reliable, collaborative, flexible with a positive ‘get things done’ attitude, • A U.S. Person: Compliant with ITAR, EAR and other laws and regulations as defined: “U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty.” You Will Enjoy: • Growth: The opportunity to learn and advance your career, internal training and advancement opportunities, Tuition Reimbursement Program., • Wealth: Competitive compensation package linked to your experience and performance, a 401(k) with company match, company contributions to medical savings plans., • Wellness: Health, Dental, Vision Insurance. Company provided Life Insurance and Disability Insurance., • Balance: 11 paid holidays, generous paid vacation and sick time, • Culture: An energetic, value-driven team where you will experience the reward of meaningful work! Environment & Physical Demands: • While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel: and reach with hands and arms. The employee frequently is required to stand, walk, stoop, kneel, crouch: and talk and hear., • The job may involve prolonged periods of sitting/standing., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. May involve prolonged periods of magnified inspection (eye strain)., • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp., • The employee is frequently required to use the computer., • May involve the use of oils and solvents., • Subject to some soilage and irritation from cleaning solutions. (Lab Coats provided), • Generally, works in a clean environment and works to maintain the environment as such., • Safety Glasses are required and may require area specific safety training., • This position works in a manufacturing environment. The noise level in the work environment is usually loud. Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA/Minority/Female/Disability/Veteran In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification form upon hire.

Job DescriptionJob Description As one of Rotork’s leading manufacturing site in Rochester, the Plant Manager will be a high-impact leadership role central to our global operations. This is more than a traditional plant management position; it is an opportunity to drive operational excellence, elevate customer experience, and lead transformative growth. As the senior site leader, you will have full operational and P&L ownership, guiding a culture of agility, excellence, and continuous improvement. You will champion the Rotork DNA while influencing key stakeholders across the enterprise—from customers and suppliers to senior executives. This role offers exceptional visibility and the chance to shape the future of manufacturing at Rotork. The ideal Plant Manager is an inspirational leader who fosters a culture of trust, inclusion, and high performance. They translate strategic vision into actionable results with agility and cross-functional collaboration. Empowered and decisive, they make bold, informed choices while promoting shared accountability. As a change agent, they champion innovation and continuous improvement, while leveraging data-driven insights and strategic foresight to solve complex challenges. Qualifications Experience Requirements: • Proven executive leadership in complex manufacturing environments., • Deep expertise in Lean Manufacturing, Six Sigma (Black Belt preferred), and ISO9001., • Strong financial acumen with experience in budgeting, cost control, and capital planning., • Exceptional people leadership and team-building capabilities., • Proficiency in ERP/MRP systems and operational analytics., • Champion a proactive safety culture that sets the standard across the facility., • Mentor and grow high-performing teams through leadership and succession planning., • Collaborate with Sales and Customer Service to deliver exceptional quality and responsiveness., • Design and implement long-term manufacturing strategies aligned with global goals., • Optimize production, material flow, and supply chain resilience., • Lead Lean and innovation initiatives to elevate productivity and quality., • Ensure adherence to regulatory standards (OSHA, EPA, ISO)., • Represent Operations in strategic forums and drive cross-functional alignment. Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

Job DescriptionDescription: Located in Rochester, NY and founded in 1916, G&H | GS Optics specializes in the custom design and manufacture of precision polymer optics for use in the biomedical, healthcare diagnostics, machine vision and analytical instrument markets, as well as military and civilian night-vision and visible-range sighting applications. In addition to the highly automated injection molding process, it has well established in-house capabilities to provide custom designed diamond turned and injection molded prototypes, thin film anti reflective and reflective coatings and integrated optical assembly solutions. Job Summary: G&H GS Optics is recruiting for a Process Technician for A shift. The Process Technician is responsible for setting up molds in injection molding machines (ranging from 20-220 tons), loading approved processes, submitting parts to inspection, and providing ongoing production support for high-precision components. The technician will work closely with various departments to ensure the optimal levels of safety, quality, productivity, and delivery while ensuring customer satisfaction. Training will be provided for candidates who demonstrate mechanical aptitude, attention to detail, and a strong willingness to learn. Key Responsibilities: • Mold Setup: Install molds in injection molding machines according to production requirements., • Process Development: Collaborate with the quality department to develop stable processes and troubleshoot any production issues., • Documentation: Assist in developing work instructions for new jobs and modify procedures for existing jobs., • Process Adherence: Follow process control plans for the manufacturing line to ensure consistency and product quality., • Machine Setup and Optimization: Perform machine setups and process optimization alongside mold operators., • Troubleshooting & Problem Solving: Provide hands-on support in troubleshooting, problem-solving, and corrective action throughout the injection molding process., • Work Area Maintenance: Maintain a clean work area to avoid product contamination., • Communication: Proactively communicate changes and interact with mold operators, quality control staff, and other departments to ensure the smooth operation of molding processes., • Mechanical aptitude and understanding of molding technology and resins, • Proficiency in metrology tools, such as calipers, micrometers, and dial indicators, • Basic knowledge of Microsoft Office (Word, Excel), ERP systems, and email, • Experience in plastic injection molding is required., • Prior manufacturing or production experience is a plus., • Understanding of quality standards for a clean workspace., • Strong interpersonal and communication skills and ability to work as part of a team., • Experience with customer satisfaction requirements and a focus on quality., • Strong mechanical aptitude and attention to detail., • Ability to troubleshoot and optimize processes., • Strong problem-solving abilities and a proactive approach to challenges. Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager. The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates. In the instance that the position will involve having access to items and technical data that may be controlled under U.S. export laws and regulations ("U.S. Export Control Laws"), including but not limited to the Export Administration Regulations ("EAR") and the International Traffic in Arms Regulations ("ITAR"). To comply with the U.S. Export Control Laws, and in conjunction with the review of candidates for those positions within G&H that may present access to export-controlled technical data, G&H must assess whether candidates are "U.S. persons" as defined under the EAR (15 C.F.R. Part 772) and the ITAR (22 C.F.R. § 120.15). Certain questions asked during the application process are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this position.

Job Description About Calero Calero is a leading provider of Technology Business Management and SaaS Management solutions, helping organizations gain visibility and control over their technology ecosystems. We empower clients to simplify complexity, optimize spend, and drive digital transformation through actionable insights and automation. Position Overview Calero is seeking an experienced Product Marketing Manager to support in our go to market for our SaaS Management solutions. This is a highly strategic and hands-on role responsible for translating market insights and product capabilities into compelling positioning, messaging, and programs that drive demand, adoption, and retention. Reporting to the Sr. Director of Product Management, the ideal candidate will have 5–7 years of product marketing experience in SaaS and a strong track record of building and executing data-driven marketing strategies. You will be the voice of the customer and a key partner to Product Management, Sales, and Demand Generation teams — helping shape how Calero’s SaaS Management solutions compete and win in the market. You’ll work as part of a collaborative, dynamic marketing team that includes content, channel, and demand generation counterparts, ensuring a cohesive and high-impact go-to-market motion across the customer lifecycle. Key Responsibilities Qualifications • Education: Bachelor’s degree required (Marketing, Business, Communications, or related field preferred)., • Experience: 5–7 years of product marketing experience in SaaS or a closely related B2B technology segment., • Proven success defining and executing go-to-market strategies in a dynamic, fast-paced environment., • Strong analytical skills and ability to use data to drive strategy, measure performance, and optimize results., • Excellent communication, storytelling, and presentation abilities — able to simplify complex concepts into clear, customer-driven narratives., • Demonstrated collaboration with cross-functional teams, including Sales, Product Management, and Demand Generation., • Strategic thinker with hands-on execution skills and a passion for market insights and customer impact. Why Join Calero • Play a key role in shaping the go-to-market success of Calero’s growing SaaS Management portfolio., • Collaborate with a high-performing marketing team driving measurable growth and innovation., • Flexible work options — in-office, hybrid, or fully remote., • Competitive compensation, comprehensive benefits, and professional development opportunities. Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role is $100,000 - $115,000. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Job DescriptionJoin Our Team: About DDS Engineering and Surveying, LLP (DDSE): DDSE is an experienced and highly qualified natural gas/civil engineering, permitting and survey firm that has been performing consulting engineering and construction services in the natural gas industry for many years. We currently perform these engineering services related to natural gas transmission, distribution main design, station design (M&R, gate stations, and regulator stations) and customer services (residential and commercial) for a variety of natural gas customers throughout the Northeast. Our dynamic team is comprised of experienced natural gas engineers, civil and mechanical engineers, surveyors, gas construction personnel as well as in-house staff expertise in the areas of legal, compliance, and safety. The Project Manager role within the Facilities and Complex Projects Group of our Utility Engineering Division will lead a high-priority project under the supervision of a Senior Project Manager. This position will serve as the primary project lead, overseeing all aspects of project execution, client communication, and coordination with internal teams. We are seeking a highly skilled and communicative individual with a proven track record of managing large-scale projects, ideally within the utility engineering lifecycle, with a preference for experience in Natural Gas Facilities, Renewable Natural Gas (RNG) and/or Liquefied Natural Gas (LNG) projects. The ideal candidate will have a strong eye for quality and budget, ensuring seamless project delivery while maintaining excellent client relationships. Engineering Project Manager Pay Range: $80-120K Annually (Commensurate with Experience) Benefits: • Health, Dental, and Vision Plans, • 401K with match, • Paid Time Off (PTO), • Life and AD&D coverage, • Short and Long-Term Disability, • HSA and/or FSA Accounts, • Comprehensive Training ProgramsPrimary Duties and Responsibilities, • Act as the primary project lead for a complex Natural Gas engineering project, ensuring on-time delivery within quality and budget constraints., • Lead client meetings, develop thorough meeting minutes, and assign/track action items to ensure project milestones are met., • Collaborate with the scheduler and document controller to ensure seamless communication, document management, and project tracking., • Coordinate with technical leads across engineering disciplines (e.g., civil, mechanical, electrical, etc.) to align on project deliverables and timelines., • Oversee project progress, identifying risks and implementing mitigation strategies to maintain quality and budget adherence., • Communicate regularly with the Senior Project Manager, providing updates on project status, risks, and key decisions., • Ensure compliance with all applicable codes, standards, and owner requirements throughout the project lifecycle., • Drive accountability among team members, fostering a collaborative environment to achieve project goals., • Bachelor’s degree in engineering, construction management, or a related field., • 5+ years of project management experience in large-scale projects within the utility engineering lifecycle., • Proven experience with utility engineering projects, ideally with natural gas transmission, distribution, or station design projects., • Exceptional communication skills, both written and verbal, with the ability to lead client meetings and produce detailed documentation., • Strong organizational skills with the ability to manage multiple stakeholders and technical teams., • Proficiency in project management tools (e.g., MS Project, Excel) and document management systems., • Demonstrated ability to oversee quality and budget, ensuring project success under tight deadlines., • Ability to work independently as the primary project lead while reporting to a Senior Project Manager.Preferred, • Project Management Professional (PMP) certification or equivalent., • Experience in utility engineering project management, with a focus on RNG/LNG projects. Powered by JazzHR ksdSoZY8W3

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: * Career development with an international company where you can grow the career you dream of. * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. * An excellent retirement savings plan with a high employer contribution * Tuition reimbursement, the ___ student debt program, and ___ education benefit - an affordable and convenient path to getting a bachelor’s degree. * A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The Molecular Account Executive is a field sales role responsible for covering Upstate NY and E. PA. This position is part of the Molecular Diagnostic Division, which sells the full stack selling of Molecular products to healthcare facilities, including hospitals, IDNs, reference labs, and women's health offices. The Molecular Account Executive is a strategic sales professional that’s highly skilled at driving exponential growth in their territory through closing new business and expanding existing business. What You’ll Work On * Work across multiple stakeholders, including C-suite, to expedite complex decisions and achieve quick wins. * Drive market share growth by identifying and cultivating new business opportunities across the territory. * Develop and deploy best practices, leveraging customer insights to exceed business expectations. * Prioritize and plan effectively, cutting through complexity to streamline business operations. * Leverage cross-functional teams and resources successfully in a collaborative environment. * Build trust and long-term partnerships with customers by understanding their needs and delivering win-win solutions. * Anticipate sales shortfalls and implement contingency plans through effective troubleshooting and problem-solving. * Manage complex, long-term capital sales cycles with strategic foresight. * Understand client goals through strong relationships across stakeholders (e.g., laboratory, procurement, medical directors, clinical engineering, C-suite) and quantify the impact of Abbott solutions. * Collaborate with the Enterprise Account Manager (EAM) to secure business in large hospital systems. * Manage and drive the renewal process to ensure customer retention and satisfaction for non-enterprise accounts. Required Qualifications * Bachelor’s degree. * 2+ years of experience in capital sales and/or multi-stakeholder environments, developing and selling customized solutions to senior-level laboratory leadership and C-suite executives * Valid Driver’s License and the ability to travel 50-75% in assigned territory and other locations in the US to support business needs. * Proven success in strategic sales, including exceeding plans and turning around underperforming territories. * Experience in capital sales and/or multi-stakeholder environments, developing and selling customized solutions to senior-level/C-suite executives. * Innovation and change management skills, with the ability to bring new ideas forward and drive them through the organization. * Strong business planning process and attention to detail. * Proficiency in Microsoft Office suite of products. * Proficiency in SalesForce.com Customer Relationship Management (CRM) system. Preferred Qualifications * Commitment to customers; service-minded * Makes logical timely decisions based on analysis and experience * Adheres to proper call documentation * Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships * Persuades others to support a course of action, acts proactively to originate actions to improve existing conditions and process * Interpersonal skills; savvy, polished, and professional, including customer interfacing experience with strong communication ability and people management * Ability to learn technical and scientific knowledge and utilize in selling situations Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ___ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at ___, on Facebook at ___, and on Twitter @AbbottNews. The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.

Job Description About the Opportunity Mark IV Enterprises seeks an experienced, highly motivated, energetic, and results-oriented Lease Up/Property Manager to join our team for a new premier living development. You will be a key player in driving occupancy for our new community from the ground up, focusing on marketing, generating leads, and closing leases to ensure a successful and timely launch. This is a fast-paced role that requires a strong sales orientation and excellent customer service skills. The ideal candidate combines operational expertise with an outgoing, confident presence and a commitment to delivering an exceptional living environment. Salary: $80-90k base plus commissions What You’ll Do The Lease Up/Property Manager will spearhead and control the pre-leasing to meet required goals, execute daily operations to ensure efficient management, high occupancy, regulatory compliance, and exceptional service delivery. This position plays a key role in resident satisfaction, property presentation, and community engagement while ensuring adherence to company policies and housing regulations. Drive Leasing Efforts: • Proactively generate leads, conduct informative property tours (virtual and in-person), and follow up with prospects to close sales and secure leases quickly., • Build meaningful connections within the community by actively participating in local meetings, networking groups, and outreach initiatives. This includes representing the property at organizations such as the Chamber of Commerce, senior centers, local businesses, and civic groups to support brand awareness and resident engagement., • Oversee daily operations to ensure a seamless, well-managed, and beautifully maintained community., • Drive leasing performance and occupancy, • Build and maintain exceptional resident relationships with a concierge-level approach, • Lead and mentor onsite team members, fostering a culture of accountability, excellence and hospitality., • Implement and monitor policies, compliance requirements, and resident satisfaction initiatives., • Monitor financial performance, rent collection, renewals, and vendor service., • Experienced in property management and/or real estate sales with the ability to show prior lease-up success with market rate/conventional properties, • Professional, poised, and confident working with high-expectation clientele, • Eager and willing to work flexible hours including evenings and weekends, especially during peak lease-up and turnover periods, • Active with social media and able to showcase plans and successes, • Results-driven with strong communication, organizational, and leadership skills, • Skilled in conflict resolution, service recovery, and delivering elevated customer service, • Tech-savvy and comfortable using property management and CRM platforms, • Strong sales, customer service, and communication and relationship skills are essential, • Competitive salary plus performance incentives, • Comprehensive benefits package, • Opportunities for career growth and ongoing professional development Mark IV is shaping the future of Rochester. With thousands of homes and apartments, senior living communities, and over a million square feet of commercial space, we’re driving growth and creating places where people and businesses thrive. Family-owned and deeply rooted in the region, we combine long-standing stability with forward-thinking innovation. Our team works across residential, commercial, and community projects using modern tools, collaboration, and craftsmanship to deliver results. Join Mark IV and build more than a career—help build the next chapter of Rochester’s communities.