General Manager - Restoration & Mitigation (ID #512)
6 days ago
Baton Rouge
Job DescriptionGENERAL MANAGER - RESTORATION (MITIGATION)LOCATION: Baton Rouge, LouisianaABOUT OUR CLIENT Our Client is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage. They are dedicated to restoring properties and rebuilding lives. Join a team that values excellence, teamwork, and your professional growth in a fast-paced, rewarding industry where you'll be part of something bigger—restoring not just property, but people's lives. THE OPPORTUNITY The General Manager drives the performance and success of the Baton Rouge branch, ensuring revenue growth, profitability, and operational excellence. This pivotal leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with our Client's strategic goals while building strong client relationships for long-term success. This is an opportunity to lead a mission-driven team in an industry where your work makes a tangible difference in people's lives during their most challenging times. If you're a results-oriented leader who thrives in a dynamic environment and wants to build something meaningful, this role is for you. KEY RESPONSIBILITIESOperational Leadership & Strategic Planning • Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals and drive branch performance, • Manage all facets of the office and personnel, reporting results upwardly while identifying areas of concern and implementing solutions in compliance with company standards, • Lead, supervise, coordinate, and control all departments to focus on increasing owner's equity through effective personnel management, • Ensure compliance with all regulatory agencies and maintain adherence to quality standards and company practices, • Oversee budgeting, financial management, and performance analysis to maximize profitability, • Maintain and expand relationships with existing clients while actively identifying and pursuing new business opportunities, • Drive revenue growth through strategic business development initiatives and market expansion, • Review all transactions and financial reports to ensure accuracy and identify growth opportunities, • Coach, lead, and develop all team members to obtain new business and increase branch growth, • Ensure staff members are properly trained in company practices and protocols, demonstrating knowledge of systems, standards, account management, and job duties, • Develop clear career paths to maintain retention of top team members, • Provide ongoing coaching and training to help your team reach company objectives, increase revenue, and further develop their skills, • Foster a collaborative, team-oriented work environment that embraces diversity and inclusiveness, • Work with property owners and insurance adjusters after traumatic events to coordinate cleanup and repair of damage to residential and commercial properties, • Build foundational relationships based on trust, actively listen to client needs, and deliver exceptional customer experiences, • Supervise project managers and estimators to ensure projects are scoped accurately and completed to the highest quality standards, • Ensure all work meets or exceeds industry standards and regulatory requirements, • Oversee emergency response operations and ensure rapid, professional service delivery 24/7/365, • Coordinate with project managers on large-loss restoration and reconstruction projects, • Ensure timely completion of projects while maintaining safety standards and quality control, • 5+ years of senior leadership experience in construction, restoration, or insurance industries with a proven track record managing operations, • Extensive experience in financial management, budgeting, and performance analysis, • Comprehensive understanding of federal, state, and local regulations in restoration services, • Strong strategic thinking, decision-making, and problem-solving skills, • Excellent verbal and written communication abilities with the capacity to engage and influence internal teams and external stakeholders, • Demonstrated ability to thrive in a fast-paced environment, balancing multiple priorities while ensuring quality and operational excellence, • Valid driver's license and ability to operate a motor vehicle according to company Auto Policy, • Experience with disaster restoration processes including water and fire mitigation, mold remediation, and reconstruction, • Proven track record in building and maintaining relationships with insurance professionals, • Background in both restoration and construction project management, • Base salary commensurate with experience, • Performance-based bonus opportunities, • 401(k) retirement plan with company match, • Medical, dental, and vision insurance with multiple plan options, • Short-term and long-term disability coverage, • Life insurance, • Employee Assistance Program (EAP) for you and your family, • Paid holidays, • Positive, supportive, and collaborative work environment, • Join a team committed to making a real difference in people's lives, • Work-life balance initiatives, • Be part of a company with global reach and local impact .