Offres senior customer success manager à White Plains, New YorkCréer des alertes d'emploi

Job Description About Us For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. Today, ZWILLING J.A. Henckels is a global leader with a presence in over 100 countries, supported by ten wholly owned subsidiaries. Committed to delivering exceptional quality and innovation, ZWILLING proudly offers a distinguished family of global heritage brands, including Staub from France, Demeyere from Belgium, Ballarini from Italy, and Miyabi from Japan. Together, these brands provide customers around the world with a comprehensive range of premium cookware and cutlery that reflect the highest standards of craftsmanship and culinary tradition. Position Overview We are seeking a driven and detail-oriented Assistant Warehouse Manager to play a key role in the success of our warehouse operations. This position is essential to ensuring our products are received, stored, and shipped with the precision and care that represent the Zwilling brand. As an integral part of our warehouse leadership team, the Assistant Warehouse Manager will partner with the Senior Warehouse Operations Manager to oversee daily activities, support operational improvements, and lead frontline teams. This is more than a supervisory role. It is a growth opportunity for a motivated professional with strong leadership skills and a continuous improvement mindset. The ideal candidate will be prepared to take on increasing levels of responsibility, gain cross-functional exposure, and develop into a future leader within the organization. If you are passionate about operational excellence, thrive in a fast-paced environment, and take pride in building high-performing teams, we welcome you to grow with us. Key Responsibilities Warehouse Operations • Assist in managing daily warehouse functions including receiving, putaway, inventory control, picking, packing, shipping, returns, VAS work, and returns processing, • Coordinate the movement of goods to meet shipping schedules and service level agreements (SLAs) with a high degree of accuracy, • Ensure proper handling, storage, and documentation of high-value merchandise to preserve product quality and traceability, • Monitor labor productivity and flow of goods throughout the warehouse, adjusting resources as needed to meet changing demands, • Track and analyze key performance indicators (KPIs) related to order accuracy, cycle times, labor efficiency, and inventory integrity, • Partner with the Senior Warehouse Operations Manager to review trends, identify performance gaps, and implement data-driven solutions, • Provide hands-on leadership, support, and oversight to 120+ warehouse team members, • Reinforce a culture of safety, discipline, and continuous improvement through coaching, feedback, and mentorship, • Participate in recruiting, onboarding, and cross-training efforts to develop a flexible, high-performing workforce, • Utilize WMS and ERP systems (SAP) for inventory control, work planning, and real-time visibility into operations, • Maintain organization systems that reflect our German principles of order and efficiency, • Support lean practices such as kaizen and 5S to reduce waste and drive continuous improvement, • Work closely with Customer Service, Supply Chain, Sales, and Transportation to resolve order and inventory issues, • Support internal and external audits, cycle counts, and physical inventory events, • Promote a safety-first mindset and ensure compliance with OSHA regulations and internal protocols Required: • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or equivalent work experience, • 3 to 5 years of experience in a high-volume warehouse environment, • Proficiency in warehouse management systems (WMS) and Microsoft Office, with good working knowledge of Excel, • Demonstrated leadership experience with the ability to coach, develop, and motivate teams, • Familiarity with practical application of Lean methodologies, • Strong analytical skills with the ability to interpret data, track KPIs, and drive operational decisions, • Effective communication skills with the ability to collaborate across departments and levels, • Flexibility to accommodate weekend work or modified shift schedules to support seasonal business demands, • Proven ability to work calmly and effectively in a fast-paced environment with competing deadlines and priorities, • Background in premium consumer goods, luxury retail, or branded warehousing environments, • Exposure to seasonal volume swings, product launches, or omni-channel fulfillment operations, • Forklift certification and hands-on experience operating material handling equipment, • Experience working with SAP EWM, • Familiarity with labor planning What We Offer At Zwilling J.A. Henckels, we believe in investing in our people as much as we invest in our products. We offer a comprehensive benefits package that reflects our commitment to employee wellbeing and professional development: • Competitive salary with performance-based incentives, • Comprehensive health, dental, and vision insurance, • 401(k) retirement plan with company matching, • Generous paid time off and holiday schedule, • Employee product discounts on our premium knife collections and cookware, • Professional development opportunities and career advancement pathways, • Collaborative work environment that values innovation and excellence

Job Description PRIMARY JOB RESPONSIBILITIES: The ideal candidate for the Senior Supply Chain Planner position needs to be a self-motivated and results driven professional with strong analytical and problem-solving skills who enjoys working in a fast paced, team-oriented environment. The Senior Supply Chain Planner will ensure that the right product is available in the right quantity and time to support customer demand while meeting inventory targets. The Senior Supply Chain Planner will report to the Supply Chain Manager and will be responsible for the following: • Managing the supply plan to meet product demand and inventory targets for multiple product lines., • Place purchase orders to suppliers to ensure supply is on time, as needed to achieve customer service target levels., • Utilizing various management control techniques to successfully monitor and analyze ongoing activities, changes in actuals vs. forecasts data, revisions to safety stock strategies based on historical sales and seasonality curves., • Lead the validation of master data in ERP and planning systems, including material masters, BOMs, lead times, safety stock, and planning parameters to ensure accurate planning, procurement, and production execution., • Leads supply planning for effective execution on new product introductions, transitions and product discontinuance for respective product lines. Responsible for ensuring proper inventory levels (prebuilds, factories capacity constraints, or phase out strategy) to ensure overall working capital strategies are met., • Monitoring and providing awareness to the Sales and Marketing teams regarding Excess / Aging inventory., • Issuing production schedules and following up to ensure completion by the requested date., • Participating in cross functional new item launch meetings to collaborate and review revised timelines regarding new product launches., • Delivering early warning to Sales and Customer Service for items with potential issues. Conducting what if analysis and developing recommendations to prevent stock outs., • Championing resolution for items out of stock or potential stock outs. Compiling all feedback and necessary data and then providing back in stock dates to Sales and Customer Service., • Preparing and issuing monthly long-term forecasts to ZWILLING subsidiaries and quarterly forecasts to all external suppliers., • Lead S&OP (Sales & Operations Planning) meetings and drive alignment between demand and supply strategies., • Developing and issuing monthly KPIs to the organization along with any respective suppliers regarding supplier performance. Recommending changes to sourcing strategies when needed., • Working with Customer Service, Sales and Marketing for daily sales order support and inventory allocation., • Mentor and support supply planners and cross-functional teams on best practices and continuous improvement initiatives., • Bachelor’s degree, ideally in Supply Chain Management, Logistics, Engineering or Finance or related field; Master’s degree in related field a plus, • CPIM or CSCP by APICS, CPSM by ISM, or other equivalent certification preferred, • 4+ years of supply chain experience in planning, production, inventory control, and manufacturing in a high-volume consumer products company., • Strong fundamentals and experience in Demand and Supply Planning is a requirement for this role. Experience using Advanced Planning Systems is preferred., • Exposure to housewares preferred, • Project Management experience a plus, • Proficient in Microsoft Office products and AS400 systems or SAP Hana., • Strong analytical and problem-solving skills, • Expert level in MS Excel (Power Query & Power Pivot skills) required. SQL, Power BI & Python experience is preferred, • Detail oriented, attention to extreme accuracy and extensive spreadsheet analysis, • Sound organizational skills: planning, expediting, prioritizing and multi-tasking, • Excellent collaboration skills to liaise with stakeholders across different functions, • Excellent written and verbal communication skills, • Good presentation skills ABOUT US: For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional cookware and cutlery. We offer great benefits including competitive salary, medical & dental insurance, 401(k) plan, paid time off, and employee discounts. If you’re interested in being part of a prominent, global culinary company, submit your resume and cover letter with salary requirements today! No phone calls or recruiting agencies please.

Job DescriptionJob Description: BDC Business Development Manager We are seeking a dynamic and experienced BDC Manager to lead our Business Development Center. The ideal candidate will be a trailblazer in the automotive BDC landscape, eager to drive change and deliver unparalleled customer experiences. This role is pivotal in shaping the future of our customer engagement strategies and requires a professional who is adept at balancing strategic leadership with hands-on execution. Key Responsibilities: Develop and implement innovative strategies to increase sales and service opportunities. Manage daily operations of the BDC, ensuring efficient lead management and customer follow-up. Train and mentor BDC representatives on best practices and advanced communication techniques. Monitor performance metrics, providing regular reports to senior management on BDC effectiveness. Collaborate with sales and service departments to align BDC initiatives with overall dealership goals. Stay abreast of industry trends and competitor strategies to ensure White Plains Honda remains at the forefront of automotive BDC operations. Foster a culture of continuous improvement, encouraging team feedback and implementing process enhancements. Job Requirement:At White Plains Honda, we are committed to an ethos of excellence in automotive sales and service, underpinned by our core values of innovation, customer satisfaction, and forward-thinking leadership in the automotive space. Our mission is to not only meet but exceed customer expectations at every turn, ensuring that every interaction is memorable and positive. Our dedicated team of passionate employees is committed to understanding each customers' needs and offering personalized service that leaves them feeling valued and understood. Unlike “old school” dealerships, we embrace innovation at WPH – leveraging exceptional technology and efficient processes that make our jobs easier and our customer’s experiences better. Join our engaging and dynamic team today! Qualifications: Proven experience as a BDC Manager or similar role in the automotive industry. Strong leadership skills with the ability to inspire and motivate a team. Excellent communication and interpersonal skills, with a focus on customer service. Proficiency in CRM software and understanding of data analysis and reporting. Innovative thinker with a passion for evolving the automotive BDC space. Commitment to White Plains Honda's mission and vision, with a drive to contribute to our success story. What We Offer: Competitive salary and performance-based incentives. Opportunities for professional growth and advancement. A supportive and collaborative work environment. Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and paid time off. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The 'Apply Now' Button

Job Description PRIMARY JOB RESPONSIBILITIES: The ideal candidate for the Senior Supply Chain Planner position needs to be a self-motivated and results driven professional with strong analytical and problem-solving skills who enjoys working in a fast paced, team-oriented environment. The Senior Supply Chain Planner will ensure that the right product is available in the right quantity and time to support customer demand while meeting inventory targets. The Senior Supply Chain Planner will report to the Supply Chain Manager and will be responsible for the following: • Managing the supply plan to meet product demand and inventory targets for multiple product lines., • Place purchase orders to suppliers to ensure supply is on time, as needed to achieve customer service target levels., • Utilizing various management control techniques to successfully monitor and analyze ongoing activities, changes in actuals vs. forecasts data, revisions to safety stock strategies based on historical sales and seasonality curves., • Lead the validation of master data in ERP and planning systems, including material masters, BOMs, lead times, safety stock, and planning parameters to ensure accurate planning, procurement, and production execution., • Leads supply planning for effective execution on new product introductions, transitions and product discontinuance for respective product lines. Responsible for ensuring proper inventory levels (prebuilds, factories capacity constraints, or phase out strategy) to ensure overall working capital strategies are met., • Monitoring and providing awareness to the Sales and Marketing teams regarding Excess / Aging inventory., • Issuing production schedules and following up to ensure completion by the requested date., • Participating in cross functional new item launch meetings to collaborate and review revised timelines regarding new product launches., • Delivering early warning to Sales and Customer Service for items with potential issues. Conducting what if analysis and developing recommendations to prevent stock outs., • Championing resolution for items out of stock or potential stock outs. Compiling all feedback and necessary data and then providing back in stock dates to Sales and Customer Service., • Preparing and issuing monthly long-term forecasts to ZWILLING subsidiaries and quarterly forecasts to all external suppliers., • Lead S&OP (Sales & Operations Planning) meetings and drive alignment between demand and supply strategies., • Developing and issuing monthly KPIs to the organization along with any respective suppliers regarding supplier performance. Recommending changes to sourcing strategies when needed., • Working with Customer Service, Sales and Marketing for daily sales order support and inventory allocation., • Mentor and support supply planners and cross-functional teams on best practices and continuous improvement initiatives., • Bachelor’s degree, ideally in Supply Chain Management, Logistics, Engineering or Finance or related field; Master’s degree in related field a plus, • CPIM or CSCP by APICS, CPSM by ISM, or other equivalent certification preferred, • 4+ years of supply chain experience in planning, production, inventory control, and manufacturing in a high-volume consumer products company., • Strong fundamentals and experience in Demand and Supply Planning is a requirement for this role. Experience using Advanced Planning Systems is preferred., • Exposure to housewares preferred, • Project Management experience a plus, • Proficient in Microsoft Office products and AS400 systems or SAP Hana., • Strong analytical and problem-solving skills, • Expert level in MS Excel (Power Query & Power Pivot skills) required. SQL, Power BI & Python experience is preferred, • Detail oriented, attention to extreme accuracy and extensive spreadsheet analysis, • Sound organizational skills: planning, expediting, prioritizing and multi-tasking, • Excellent collaboration skills to liaise with stakeholders across different functions, • Excellent written and verbal communication skills, • Good presentation skills ABOUT US: For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional cookware and cutlery. We offer great benefits including competitive salary, medical & dental insurance, 401(k) plan, paid time off, and employee discounts. If you’re interested in being part of a prominent, global culinary company, submit your resume and cover letter with salary requirements today! No phone calls or recruiting agencies please.

Job Description Are you ready to kick-start a rewarding career in sales and business development? Due to rapid expansion into new markets, our client has partnered with us to find driven individuals to join our team as Entry Level Account Managers. This is a performance-based role where your ambition, energy, and communication skills will directly influence your success. In this role, you’ll gain hands-on sales experience, learn proven sales techniques from top performers, and grow into a Senior Account Manager position where you will manage and oversee a specific territory or region. Due to demand from our telecommunications partner, we’re actively hiring solutions-motivated Account Managers to join our team. Your core responsibility will be to drive sales by executing field sales campaigns and promoting superior telecommunications products and devices. Responsibilities of the Entry Level Account Manager: • Engage directly with customers in residential field settings to understand their needs and deliver customized product solutions, • Drive sales growth by effectively presenting and promoting telecommunications products and services in a clear, confident, and consultative manner, • Build rapport and long-term relationships with customers while addressing questions, concerns, and objections to close sales, • Deliver tailored product recommendations and solutions based on customer needs and inquiries, • Collaborate with senior managers and account management team to hit daily, weekly, and monthly sales goals, • Build long-term customer relationships while maintaining the highest level of service, • Learn how to lead and develop sales teams by participating in management-level training sessions, • Stay informed on all client products, promotions, and industry trends to remain competitive in the marketQualifications for the Entry Level Account Manager:, • A bachelor’s degree in Business, Marketing, or a related field is preferred but not required, • Previous experience in sales, customer service, • Strong interpersonal skills to build relationships with customers and motivate team members, • Quick problem-solving skills & ability to adapt on the go, • Comfortable working with performance-based incentives, • A team-oriented mindset with the confidence to work independently as neededWhy Join Our Team as an Entry Level Account Manager?, • Competitive compensation with uncapped commission and performance bonuses, • Fast-track growth opportunities into team lead and management roles, • Professional training programs to develop your sales, communication, and leadership skills, • Supportive team culture that values growth, collaboration, and celebrating wins

Job Description We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as the best place to work in Westchester. Position Summary The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance. Essential Functions and Responsibilities Includes the Following · Prior experience supporting clinical systems in hospitals or physician practices/clinics. · Possesses the necessary leadership and communication skills for a customer-driven service organization. · Demonstrates excellent oral and written communication skills. Can interact successfully with all levels of staff within the organization, physicians, vendors, and technicians. · Maintains confidentiality of patient records or other confidential information. · Demonstrates accountability and professional attitude regarding personal schedule and work commitments. · Foster’s positive interpersonal relationships and professional image by adhering to the behavioral standards with internal and external contacts. · Adheres to Human Resources Policies and Procedures. Application Support & Optimization · Provide expert-level support for healthcare clinical and business applications. · Diagnose and resolve complex application and integration issues; serve as an escalation point for Tier 1–2 analysts. · Lead efforts to optimize system functionality, improve performance, and enhance user satisfaction. · Ensure up-time, data integrity, and compliance with internal and external standards (HIPAA, Joint Commission, CMS). Implementation & Configuration · Lead the design, configuration, testing, and deployment of new applications, upgrades, and system enhancements. · Collaborate with stakeholders to analyze requirements and translate clinical/business needs into technical specifications. · Oversee system build activities and manages vendor relationships for application support and enhancements. Project Leadership · Manage or co-lead large-scale IT and clinical system projects through all lifecycle phases. · Develop and maintain project plans, timelines, and risk assessments. · Coordinate cross-functional teams, ensuring alignment between IT and clinical operations. Workflow Analysis & Training · Conduct advanced workflow analysis and recommend process improvements to increase efficiency and quality of care. · Develop and maintain a comprehensive system of documentation, policies, and procedures. · Mentor and train application analysts, superusers, and other stakeholders on system functionality and best practices. · Minimum 5–7 years of experience supporting healthcare information systems. · Advanced knowledge of several major healthcare applications is required. · Proven experience leading IT or application projects in a healthcare setting. · Experience mentoring junior staff or managing small teams preferred. · Demonstrated experience successfully supporting administrative, financial or clinical department managers and operating personnel with the ability to work well with a variety of personalities. · Understands and adheres to the Hospital Performance Standards, Policies and Behaviors. · Develops the project work plan, work breakdown structure, and schedule using a designated project management tool for project team usage. Project Plans include sufficient task level detail to capture known dependencies and major milestones. Management of all projects assigned to oversee. · Utilize effective project and time management skills to manage multiple projects simultaneously. · Ensure all projects are consistent with overall customer objectives and strategic plans. · Manage the day-to-day activities of cross-functional project teams and ensure adherence to the project plan. · Deploy best practices approach defined by Project Delivery Services team. · Work to control change, adjust the budget, timeline, and project scope to accommodate approved changes. · Produces timely, detailed summaries and high-level reports · Provide project schedule, actual vs. budget, and earned value information in project progress reports. · Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project's success. · Confirm the alignment of customer expectations and project goals. · Ensure proper quality assurance and user acceptance of solutions prior to implementation. · Review and finalize deliverables and monitor quality control. · Develop customer Return on Investment metrics for project, based on customer objectives. · Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager. · Coordinate with Client Executives and Product Directors to align all projects with customer's strategic objectives · Collaborate with Resource Allocation Manager to ensure associates with required skills are available to support the implementation of new system solutions. Management of all resources assigned to projects. · Motivate, guide and lead implementation staff to achieve organizational goals and satisfy customers. · Proactively identify project and staff related issues. · Participate in performance appraisals and contribute to project team associate's performance appraisals. · Performs all other related duties as assigned. Education & Experience Requirements · Demonstrated experience managing IT projects in an enterprise environment · Experience working with tool to create and manage project plans using MS project Implementation management · Experience managing project budgets · Background in hospital/medical claims processes and knowledge of claims workflow is a requirement Core Competencies · Demonstrates ability to establish two-way communication by clearly defining expectations, communicating utilizing a variety of methods · Actively take note to ideas and concerns and respond in an appropriate manner. · Demonstrates ability to retain composure under stress For more information or to apply send resume to or call 914-940-

Job DescriptionDescription: Summary/Objective A Head Barista is responsible for upholding the standard of quality of the Bluestone Lane coffee and beverage program within their home store. The Head Barista is a positive influence over other baristas and strives for the highest of standards in drinks, local interactions, attitude and brand ambassadorship. The Head Barista acts as a role model in their own drink quality, local interaction and food preparations while also taking significant responsibility for on the job training and education of their teammates in store. The Head Barista is responsible for all aspects of the coffee menu in full in their assigned store as well as strong support for their relevant manager. This role follows the Steps of Service to maximize sales while providing a high level of customer service. The Head Barista serves our locals and runs drinks to tables Monday through Friday. The Head Barista is a cross-functional role and rotates off the machine with responsibility for POS and take-away orders working alongside their Server Teammates. Positioning: The Head Barista is cross-functional and positioned either behind the machine when assigned, at the POS, or on the on the café floor so that they are accessible and within eyes reach of our local Essential Functions/Responsibilities: Ownership: ? Store level extension of Education team; coffee/beverage quality and processes gatekeeper for café ? Teamwide holistic education and training of coffee product & coffee/beverage program ? Face of Bluestone Lane coffee to locals & teammates ? Manages coffee related equipment and tool cleaning and maintenance (daily cleaning and periodic maintenance) ? Inventory management of coffee and coffee-related product Spend through Service: ? Deep understanding of the menu in order to educate and excite local ? Services tables with focus on upselling food & beverage. Keen eye to refill beverage at right time ? Comes around the machine to personally deliver drinks to locals ? Engages and attend Monthly Head Barista meetings ? Upskills teams and initiates training and accreditation requests for teammates when needed Head Barista – Cafes 07.2019 Page 1 of 3 happiness ambassador – fair go – ride the wave - mateship ? Out of LA and NY – One senior HB to facilitate accreditations upholding BL coffee quality and hospitality philosophies. ? With Manager, responsible for upskilling team and initiating training and accreditation requests when needed ? Train, educate and acclimate new baristas into store and BL system Human Connection: ? Serves as Teammate rotating off machine to run POS, serve locals, clear tables & process takeaway ? Locals focused, interacting and servicing locals with beverage needs ? Sets tone in store with recognition and connection with locals – name, face & order every time ? Builds relationships and human connection through personalization and conversation ? Provides input to GM/Ops in selection and hiring of new baristas ? Attends regular calibration sessions with Education team (1 every 6-8 weeks, ability to travel may be needed) Premium Broad Product: ? Contributes to and builds upon innovations which assist workflow and operations in store and speed of service ? Zenput inputs such as monthly staffing reports to Education team, monthly coffee and process audits & ownership of store achieving correct extraction via daily dial in ? Focus on coffee, beverage product and workflow systems of each barista within the team while providing a positive influence in upholding BL standard of hospitality. ? Coffee product rotation, ordering and quantity management following standard operating procedures (i.e. coffee used within 3 weeks of roast for beverage preparation, Retail coffee no older than 7 days on shelves) ? Minimizes waste – ensure proper ordering Beautiful Spaces: ? Ensures bar and workspace are always clean and fully functioning ? Speed of service – provide quality product with speed and accuracy ? Maintains grooming guidelines as all times ? Shift leader who assists General Manager to direct and manage live labor; ensures operational excellence in absence of GM Measures of Success: ? Cross-functional operations -flexible and agile moving from machine to serving local – service focused and quality driven ? Baristas in training are ready for test within 30 days of employment ? Pipeline of Baristas ready for accreditation ? Knows locals’ name & order – provides genuine escape by delivering great service ? Good communication & working environment with Servers – working together to service local efficiently and effectively ? Consistent coffee quality from all baristas in the café ? Reduces coffee waste Requirements:

Job Description Success in this role may benefit from working in the manufacturing industry, but the foundation requires a strategic leader, who is customer customer-focused, business-minded, quality-minded, and process and timeline-focused. Leaders who can develop, implement and effectively manage processes to deliver on our promise of an exceptional client experience will be successful here. Skills and Qualifications • 10+ Years Experience in Project Management/Manufacturing, • Track history of senior leadership involving organization build-out and management, • Six-Sigma and PMP Training a Valuable Asset, • Bachelor’s or associate degree in a technical field, • Excellent communicator both verbally and written, • Highly detail and schedule oriented, • Excellent customer service & communication skills, • Ability to meet project deadlines under pressure, • Expand upon the Project Management Vision and lead the Project Management team., • Lead and foster alignment amongst Project Management, Sales, Production, and Service., • Ownership of all revenue streams reporting weekly to senior leadership, • Support the team in attaining needed resources and adjustments needed to meet client expectations., • Lead the review of processes and systems on an ongoing basis to determine where improvements can be made., • Provide guidance and approval on developing standards and procedures related to project matters., • Research strategies to further improve the customer experience., • Implementing customer satisfaction strategies to improve the quality of our solutions.