Bilingual Client Specialist
hace 14 días
Baton Rouge
Job DescriptionCDR General Services is seeking a Client Specialist to join our team near Baton Rouge, LA. The ideal candidate for this position will be a motivated individual with strong work ethics, problem-solving abilities, and a commitment to provide results in a fast-paced environment. Job DetailsJob Type: Full-Time Job Location: Baton Rouge, LA Pay Rate: $19 to $26 per hour depending on experience Schedule: Monday to Friday, 7:30 A.M. – 4:30 P.M.Key Responsibilities • Serve as the primary point of contact for incoming calls, customer inquiries, and service requests., • Provide quotes, book cleanings and add-on services (carpet, windows, pressure washing, etc.), and perform outbound sales to fill schedule gaps and retain customers., • Manage daily scheduling by ensuring all jobs are filled, updating the master scheduling board, assigning cleaners, and rearranging schedules due to cancellations or call-ins., • Handle customer cancellations and complaints by attempting retention, documenting changes, and updating profit and loss tracking., • Maintain accurate records by updating profit and loss data, customer and cleaner notes, scheduling systems, and call sheets., • Enter and manage scheduled jobs in Maid Central and complete required reporting for complaints, breakage, and scheduling changes., • Coordinate cleaner scheduling, time-off requests, key logistics, and rescheduling when staffing changes occur., • High school diploma or equivalent is a plus., • At least 1–2 years of experience in customer service, scheduling, administrative support, sales, or a related role., • Strong verbal and written communication skills with the ability to professionally interact with customers, staff, and management., • Proven ability to multitask, prioritize, and manage a fast-paced schedule with frequent changes., • Comfortable handling inbound and outbound calls, quoting services, booking jobs, and resolving customer concerns., • Basic proficiency with computers, spreadsheets, scheduling systems, and email communication., • Strong attention to detail and accuracy in documentation, scheduling, and reporting., • Dependable, organized, and able to work independently with minimal supervision., • Willingness to maintain confidentiality and handle sensitive customer and employee information., • Bilingual (English/Spanish) is a plus.