Senior customer success manager jobs in Glen Cove, New YorkCreate job alerts

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Glen Cove Job ID 2025-230573 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care • Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents., • Participate in the development of the ISPs and monthly updates., • Review designated assignments., • Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift., • Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities., • Attend daily Cross Over meetings by the lead care manager., • Notify supervisor and resident care director if a resident has increased care needs., • Inform supervisor of any resident changes in condition., • Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells., • Greet guests, family members, residents, and team members., • Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner., • Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures., • Communicate with families and is a resource as needed., • Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service., • Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP., • Engage residents in life skills and other life enrichment activities throughout the day in reminiscence., • Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs., • Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment., • Ensure the established safety regulations are always followed., • Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health., • Host and engage in activities with the residents daily.Risk Management and General Safety, • Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations., • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures., • Report all accidents/incidents immediately., • Reports all unsafe and hazardous conditions/equipment immediately., • Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes., • Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials., • Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately., • Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.Housekeeping and Laundry Services, • Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed., • Wash resident's laundry as noted in the ISP and as needed., • Wash and fold dining room linens and napkins., • Complete assigned housekeeping tasks., • Maintain common areas in a clean and tidy manner at all times.Dining Service, • Serve meals in the dining room and work in the dining room as assigned., • Promote and ensure a pleasant dining experience during all meals., • Assist with dining room set up and clean up as assigned., • Participate in pre-meal meetings., • Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart., • Observe, note, and document in daily log any resident changes in dining habits., • Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards., • Provide room service delivery as needed., • Practice safe food handling in compliance with universal care precautions at all times.Specific Responsibilities for the Reminiscence Neighborhood Care Manager, • IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile., • IEA residents to attend the afternoon social., • Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine., • Integrate the individual resident's life skills into their daily routine., • Blend a variety of multi-sensory experiences into the resident's day., • Participate in monthly letters home and letter writing with the residents and their families.Training and Contributing to Team Success, • Participate as a member of a team and commits to working toward team goals., • Demonstrate in daily interactions with others, our Team Member Credo., • Commit to serving our residents and guests through our Principles of Service., • Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops., • Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator., • Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules., • Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures., • Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met., • Perform other duties as assigned. Core Competencies • Ability to react and remain calm in difficult situations, • Ability to handle multiple priorities, • Possess written and verbal skills for effective communication and a level of understanding, • Competent in organizational and time management skills, • Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications • High School diploma/GED accepted and may be required per state/provincial regulations., • CPR Certificate and First Aid as required by state/provincial regulations, • Must be at least 18 years of age, • Previous experience working with seniors preferred, • Desire to serve and care for seniors, • Ability to make choices and decisions and act in the resident's best interest, • As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, Vision, Life, and Disability Plans, • Retirement Savings Plans, • Employee Assistant Program / Discount Program, • Paid time off (PTO), sick time, and holiday pay, • myFlexPay offered to get paid within hours of a shift, • Tuition Reimbursement, • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Help Desk Analyst Port Washington, NY (Onsite) Direct Hire Job ID 25-09858 We are looking for a Help Desk Analyst. This is a direct hire opportunity based out of Port Washington, NY (Onsite). As a Help Desk Analyst, you will support the Unified business organization by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Help Desk Analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize hardware and software resources they need to work. Qualifications: Bachelor's degree in Information Technology / Computer Science or comparable IT work experience. Must be well-versed in Windows 10/11 operating systems. Must have fundamental understanding of Windows 2012-2022 Server operating systems. Must have beginner to intermediate understanding of network services and concepts. Must have experience with various aspects of Office365, including SharePoint and Exchange. Must be able to troubleshoot in an analytical, effective and efficient manner. Experience with ERP systems is a plus. Must be strong with Excel Macros. Must have intermediate understanding of security best practices. Excellent organizational skills including attention to detail and multi-tasking. Strong analytical and problem-solving skills. Must be located within reasonable commute to Port Washington, NY. Responsibilities:Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications. Provide technical support and solutions. Test and install computer systems and software. Maintain records of trends and patterns on computer issues. Collaborate with senior IT staff for assistance to solve difficult issues. Assist with onsite support and installations. Update service ticket system with ticket problem and remediation details. Work with service desk team to resolve support tickets in a timely fashion. Work to maintain service desk SLA goals set by the IT Manager. Handle all aspects of new user setup. Assist with user desk relocation. Configure workstations for new users and upgrades. Troubleshoot basic network connectivity issues. Assist IT staff with larger scale projects. Help maintain Microsoft Excel macro-based documents. Assess and remediate cyber security alerts. Maintain thorough documentation. Assist with asset tracking and update asset tracking system. Skills/Abilities:Highly motivated individual able to work independently or in team environment, partnering to accomplish joint objectives. Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative. Professional, ultimate team player and willing to work after hours on the rare occasion. Receptive taking direction and be willing to cross train. Deliver technical solutions to meet business needs and requirements. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $70,000 to $90,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a leading North American distributor of building materials. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Le Vian, a renowned luxury jewelry brand recognized for its exquisite craftsmanship and unique designs, is seeking a highly talented and experienced Senior Manager of Marketing to join our dynamic team. As the Senior Manager of Marketing, you will play a crucial role in shaping and directing the Le Vian brand image and ensuring its consistent representation across various marketing channels. Your strategic thinking, creativity, and passion for luxury products will be key in driving the brand's growth and maintaining its prestigious reputation in the jewelry industry. Responsibilities: • Oversee All Aspects of Marketing Department: Provide leadership, guidance, and oversight to staff as well as external teams. Direct and coordinate the efforts of each marketing channel within the department, such as: print and promotions, digital and email marketing, social media, and e-commerce/web design. Establish and enforce goals and metrics for each channel and its respective staff members. Cultivate a collaborative environment to maximize the talent and effectiveness of all team members., • Marketing and Brand Strategy Development: Develop and implement innovative and comprehensive brand strategies aligned with Le Vian's vision and values for both our brand as a whole as well as new designs and collections. Define the brand's unique positioning and differentiation in the market to strengthen brand equity., • Marketing Campaigns and Product Launches: Collaborate with cross-functional teams, including creative, marketing, and product development, to conceptualize and execute compelling marketing campaigns that effectively communicate Le Vian's brand essence and product offerings. Develop, approve, and distribute corresponding collateral for all campaigns and events. Monitor campaign performance and make data-driven adjustments to optimize results. Lead the planning and execution of product launches, ensuring alignment with brand positioning and maximizing exposure and impact. Collaborate closely with the product development team to create compelling product narratives that resonate with target audiences., • Brand Guidelines: Establish and maintain brand guidelines, ensuring consistency in brand voice, visual identity, and messaging across all touchpoints, including print, digital, social media, and in-store displays. Train and guide internal teams and external partners on brand guidelines to maintain brand integrity., • Market Research and Analysis: Conduct thorough market research to gain insights into customer behavior, market trends, and competitor activities. Utilize data-driven insights to identify opportunities and challenges for the brand and develop strategies to drive market penetration and brand growth., • Relationship Management: Build and nurture relationships with key stakeholders, including media partners, influencers, industry experts, and potential brand ambassadors. Identify and leverage opportunities for brand collaborations, sponsorships, and strategic partnerships to enhance brand visibility and reach., • Brand Performance Tracking: Monitor key brand performance metrics, such as brand awareness, customer satisfaction, and market share. Regularly analyze and report on brand performance, providing actionable insights and recommendations to drive continuous improvement. Requirements: • Bachelor’s degree in Marketing, Business Administration, or a related field. A master's degree is a plus., • Proven experience as a Manager of Marketing or a similar role in the luxury or high-end consumer goods industry., • Demonstrated ability to lead, motivate, and develop a creative team., • Deep understanding of luxury brand positioning, brand management principles, and marketing strategies., • Exceptional creativity and demonstrated ability to think strategically and execute tactically., • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously., • Excellent communication and presentation skills, with the ability to effectively collaborate with cross-functional teams and senior stakeholders., • Proficiency in market research and analysis, with a strong ability to derive actionable insights., • Up-to-date knowledge of digital marketing trends and platforms, including social media and e-commerce., • A passion for luxury products, fashion, and jewelry industry trends., • Flexibility to travel as needed for brand events, trade shows, and other marketing activities.

Job Description Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success. Job Summary The Senior Manager of Product Innovation leads the development and execution of strategies that drive product innovation and growth. This role oversees research and concept development initiatives to identify new opportunities and deliver differentiated products that align with organizational goals. Key responsibilities include conducting market and customer analyses to define requirements, shape value propositions, and guide the product roadmap. The Senior Manager collaborates closely with Marketing, Sales, and Product Management to ensure product initiatives support strategic and financial objectives. This position also develops and mentors high-performing teams, fostering a culture of innovation and excellence in product development. Key Responsibilities • Market Analysis & Opportunity Identification, • Conduct market intelligence, trend tracking, and customer insight analysis to identify unmet needs and emerging product categories., • Develop business cases (SOM /SOW analysis) for new product opportunities with clear financial, technical, and commercial rationales., • Benchmark competitor portfolios and identify white-space opportunities for profitable differentiation., • Product Innovation & Portfolio Strategy, • Collaborate with Product Managers and Marketing to prioritize and validate product opportunities aligned with growth strategy., • Build product launch roadmaps and innovation pipelines that balance near-term wins and long-term bets., • Ensure alignment with corporate strategy, regulatory requirements, and sustainability initiatives., • Supplier & Sourcing Collaboration, • Partner with Sourcing to evaluate potential suppliers, negotiate initial terms, and establish win–win partnerships., • Assess supplier reliability, cost competitiveness, and innovation capabilities., • Support onboarding and commercialization of new suppliers and products., • Cross-Functional Leadership & Execution, • Partner with Business Unit Leaders to Identify new opportunities, and operationalize the products – 4Ps (Product, Price, Placement, Promotion) as part of Business Unit Portfolio, • Act as an internal champion for innovation, influencing cross-functional stakeholders and gaining alignment., • Lead structured go/no-go processes for new product introduction., • Bachelor’s degree in Chemistry, Chemical Engineering, Business, or related field; advanced degree preferred., • 7–10 years of experience in product management, innovation, sourcing, or strategy—ideally within chemicals, distribution, or industrial B2B sectors., • Distribution experience and working with suppliers all over the world, • Strong business acumen with proven experience in market analysis, supplier evaluation, and P&L impact assessment., • Exceptional ability to think both strategically and analytically—methodical, data-driven, yet entrepreneurial and creative., • Demonstrated leadership and cross-functional influence in matrix organizations., • Excellent communication, presentation, and stakeholder management skills

Job Description Are you ready to kick-start a rewarding career in sales and business development? Due to rapid expansion into new markets, our client has partnered with us to find driven individuals to join our team as Entry Level Account Managers. This is a performance-based role where your ambition, energy, and communication skills will directly influence your success. In this role, you’ll gain hands-on sales experience, learn proven sales techniques from top performers, and grow into a Senior Account Manager position where you will manage and oversee a specific territory or region. Due to demand from our telecommunications partner, we’re actively hiring solutions-motivated Account Managers to join our team. Your core responsibility will be to drive sales by executing field sales campaigns and promoting superior telecommunications products and devices. Responsibilities of the Entry Level Account Manager: • Engage directly with customers in residential field settings to understand their needs and deliver customized product solutions, • Drive sales growth by effectively presenting and promoting telecommunications products and services in a clear, confident, and consultative manner, • Build rapport and long-term relationships with customers while addressing questions, concerns, and objections to close sales, • Deliver tailored product recommendations and solutions based on customer needs and inquiries, • Collaborate with senior managers and account management team to hit daily, weekly, and monthly sales goals, • Build long-term customer relationships while maintaining the highest level of service, • Learn how to lead and develop sales teams by participating in management-level training sessions, • Stay informed on all client products, promotions, and industry trends to remain competitive in the marketQualifications for the Entry Level Account Manager:, • A bachelor’s degree in Business, Marketing, or a related field is preferred but not required, • Previous experience in sales, customer service, • Strong interpersonal skills to build relationships with customers and motivate team members, • Quick problem-solving skills & ability to adapt on the go, • Comfortable working with performance-based incentives, • A team-oriented mindset with the confidence to work independently as neededWhy Join Our Team as an Entry Level Account Manager?, • Competitive compensation with uncapped commission and performance bonuses, • Fast-track growth opportunities into team lead and management roles, • Professional training programs to develop your sales, communication, and leadership skills, • Supportive team culture that values growth, collaboration, and celebrating wins