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Senior Manager, Customer Success Location: Bellevue, WA (Hybrid) Company: OrderPort Salary Range: ~$130,000 base (flexible based on experience) About OrderPort OrderPort is a leading provider of direct-to-consumer (DTC) eCommerce and point-of-sale solutions purpose-built for wineries and beverage alcohol brands. Our platform powers online sales, wine clubs, tasting room operations, and customer engagement for producers across the U.S. OrderPort was recently acquired by Performant Capital, a lower middle market private equity firm focused on investing in and scaling high-potential businesses. This partnership brings new resources, operational expertise, and strategic focus to accelerate OrderPort’s growth and drive meaningful improvements across the organization. It’s a pivotal moment for the company, with significant opportunity to modernize systems and elevate the customer experience. Role Overview We are seeking a Senior Manager of Customer Success to lead and transform our Customer Success organization. This is a highly impactful leadership role focused on rebuilding and optimizing systems, processes, and team structure across onboarding, support, and ongoing customer success. The ideal candidate brings a strong SaaS background, operational rigor, and a proven ability to drive meaningful, measurable change. This role is not about maintaining the status quo—you will be expected to evaluate what exists, implement improvements, and deliver results quickly. What You’ll Do ● Lead & Scale the Customer Success Function ○ Oversee onboarding, customer success, and support teams ○ Directly manage team leads and managers across multiple functions ○ Evaluate and redesign organizational structure for scale and efficiency ● Operational Excellence & Process Improvement ○ Assess current systems and workflows; identify gaps and inefficiencies ○ Build and implement scalable processes, KPIs, and performance standards ○ Drive a culture of accountability, execution, and continuous improvement ● Onboarding & Customer Journey Optimization ○ Improve onboarding experience and time-to-value for new customers ○ Standardize playbooks and ensure consistency across teams ○ Align onboarding, support, and success around customer lifecycle goals ● Performance Management & Leadership ○ Manage a team of ~20+ FTEs across onboarding, success, and support ○ Coach and develop managers and individual contributors ○ Establish clear metrics for success and hold teams accountable ● Cross-Functional Collaboration ○ Partner with Product, Engineering, and Sales to improve customer outcomes ○ Provide structured feedback loops to influence product roadmap ○ Support broader company initiatives tied to growth and retention Current Team Structure ● Onboarding Team: 5 FTE ● Customer Success: 2 FTE ● CS Manager: 1 (manages 12 FTEs across support functions) This structure is not optimized for scale. The incoming leader will evaluate the current state and propose and implement an improved organizational design aligned with company objectives. What We’re Looking For ● 5+ years of experience in Customer Success, Support, or Operations within SaaS environments ● Proven track record of building or transforming CS organizations ● Strong operational mindset with experience implementing systems, KPIs, and scalable processes ● Demonstrated ability to execute and deliver measurable improvements ● Experience managing managers and leading multi-layered teams ● Comfortable operating in environments that require structure-building and change management ● Excellent communication, leadership, and problem-solving skills Preferred: ● Experience in SMB or mid-market SaaS (vs. enterprise-heavy environments) ● Background in onboarding and customer lifecycle management ● Exposure to eCommerce, POS, or vertical SaaS platforms Why This Role? ● Opportunity to rebuild and modernize a critical function from the ground up ● High visibility role with direct impact on customer retention and growth ● Backed by a private equity partner focused on operational excellence and growth ● Ability to shape team structure, systems, and long-term strategy

Job Description Here’s the Deal: Looking to become part of a team of hungry, humble and (people) smart IT professionals? Excellent! We have a great opportunity available right now for an individual with the right technical expertise, personal drive and people skills to help our clients create secure and successful technology platforms. Maxwell IT is a managed security and services provider (MSSP) based in Seattle that services clients throughout the Pacific Northwest. We offer a full range of managed IT services, private cloud hosting and NIST/PCI/SOC/HIPAA security compliance solutions to clients in the healthcare, manufacturing and professional service industries. Resilience, humility and integrity – this is what we stand for. Our team is a collaborative and nimble mix of engineers and project managers, dedicated to meeting the exceedingly high standards of quality our clients deserve. We see professional development, mentorship, certification training and career path development as key factors to our – and your – success. If these words resonate with you, you may be the person we are looking for. Job Description: Maxwell IT is seeking a Technical Account Manager (TAM) / Project Engineer — a client-facing technical leader who acts as a fractional IT Manager across multiple SMB clients. This role blends technical engineering, project delivery, and strategic advisory responsibilities. The TAM / Project Engineer serves as the primary technical advisor and project lead for assigned clients. You will guide technological roadmaps, oversee infrastructure health, deliver projects, and ensure clients follow best practices and security standards. This position requires a high level of independence and strong client service and skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. Accurate and timely tracking of client work, service calls, and related documentation including timesheets is required. In this position, you will be responsible for acting as the first line of project support for our customers. Under limited supervision, you will assist in the planning, monitoring, and troubleshooting of desktops, servers, and networks ranging from basic to complex. You will respond to customer tickets and document troubleshooting steps. This frequently means handling those tickets from creation to completion. You will also visit customers sites, resolving issues and maintaining relationships with a wide variety of customers and personalities. What You’ll Do: Serve as a fractional IT Manager for SMB clients. Lead QBRs, roadmap planning, and technology budgeting. Troubleshoot and resolve issues across servers, networks, endpoints, and cloud platforms. Oversee service desk escalations and ensure timely resolution. Perform onsite visits as needed. Lead IT projects such as M365 migrations, server upgrades, network deployments, and cloud transitions. Create scopes, project plans, and documentation. Develop SME expertise and contribute to Maxwell IT technology standards. Essential Duties: Project Management – All engineers are given projects to manage based on their skill level and trained in our methodology. Account Management – Depending on their level of expertise, our engineers will have client-facing responsibilities and must be able to maintain client relationships. We mentor you to learn our standard of strategic road mapping and project level consulting. Position Responsibilities: Manage the project delivery team’s daily activities as well as the dispatch process of project requests. Drive problem investigations and resolution as required. Design and maintain process documentation for the service delivery team. Interface with appropriate technical personnel for client problems that cannot be resolved effectively. Contribute to the continuity of computer services by providing the necessary technical leadership. Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements. Ensure quality and profitable services are performed to the agreed SLA. To provide reports on an agreed schedule to Senior Management and clients. Identify trends and develop strategies to support these trends. Responsible for project scheduling, escalation and client satisfaction. Active role in daily management of all project calls. What We Look For: Outstanding written and verbal communication skills Ability to work well under pressure and adapt in a fast-paced environment Ability to work independently in a collaborative, team setting High level of confidence – low level of ego Eagerness to learn new technologies and build professional skills Excellent people skills; the ability to show empathy and be a good listener Excellent organizational skills Knowledge and Expertise: 3–6+ years of IT engineering in an MSP or similar environment. Strong experience with Windows Server, AD/Entra, O365, networking, and virtualization. Project engineering experience from planning to delivery. Excellent communication and relationship-building skills. Ability to work independently and manage priorities. Bonus Skills: vCIO, TAM, or IT Manager experience. Microsoft, Cisco, or CompTIA certifications. Familiarity with HIPAA, NIST, or CIS frameworks. Education: We are looking for candidates who possess an AA, BA or BS degree, and/or is in the process of completing college. Specialization in computer science or equivalent is preferred. Compensation and Benefits: We offer a generous compensation and benefits program that includes: ·Competitive Salary / Flex time · Part-time telecommute program · Monthly bonus plan · Regular performance reviews · Medical, dental and vision coverage · 401(k) with employer match · Three weeks of paid time off earned in the first year · Ten paid holidays · Cell phone reimbursement · Reimbursement for initial certification exams/materials · Employee tuition assistant program · Free parking Please submit your resume along with a cover letter and three references Company DescriptionMaxwell IT offers managed services, cloud computing, cyber security and unified communications solutions to healthcare, manufacturing and professional service businesses throughout the Pacific Northwest. We specialize in delivering flexible service plans and resources to help clients effectively plan for technology investments, manage on-going operations and overcome IT issues as they arise. Mission: Our mission is to be an invaluable asset and a trusted partner to our clients. We take pride in seeing our clients succeed and are dedicated to the highest possible standard of IT expertise and customer service. Members of the Maxwell IT team are technicians, engineers and project managers that share the core values of resilience, humility and integrity. When presented with a challenge, we work tirelessly to overcome it, even when it seems all options have been exhausted. We revel in our accomplishments but understand that we must always be learning, listening, growing and developing. And, we always deliver on our promises because our clients – and our reputation – depend on it.Maxwell IT offers managed services, cloud computing, cyber security and unified communications solutions to healthcare, manufacturing and professional service businesses throughout the Pacific Northwest. We specialize in delivering flexible service plans and resources to help clients effectively plan for technology investments, manage on-going operations and overcome IT issues as they arise.\r\nMission: Our mission is to be an invaluable asset and a trusted partner to our clients. We take pride in seeing our clients succeed and are dedicated to the highest possible standard of IT expertise and customer service.\r\n\r\nMembers of the Maxwell IT team are technicians, engineers and project managers that share the core values of resilience, humility and integrity. When presented with a challenge, we work tirelessly to overcome it, even when it seems all options have been exhausted. We revel in our accomplishments but understand that we must always be learning, listening, growing and developing. And, we always deliver on our promises because our clients – and our reputation – depend on it.

Job Description Are you looking for a job where you can use your experience to propel your career into management? At New York Life, we will invest in you from the start to help you learn and grow as a financial professional first. We’ll train you in valuable skills, such as marketing, business development, and customer relationship management, and provide you with the tools you need to further your career. Then we’ll train you and provide you with access to the tools you need for a career in management. What we’re looking for: We’re looking for people who want to make a lasting impact on the financial well-being of individuals, families, and small businesses—motivated people who can answer yes to one of the following questions: • Do you have sales or managerial experience in another industry?, • Have you previously run your own business?, • Do you have an MBA or other equivalent degree? If so, the Accelerated Path to Management Program may be right for you. In the Accelerated Path to Management Program, you’ll start off as a financial professional,* learning how to sell our products, building client relationships, and meeting specific requirements1 before transitioning into a management role. You’ll then undergo a six-month intensive training program designed to prime you for success as a manager. You will use that experience to understand how to recruit and coach others to success. What we offer: • Phase 1 - Firsthand experience as a financial professional: You’ll learn firsthand about a financial professional’s role and day-to-day work by working as a financial professional during the first year of your career journey with New York Life. We will provide you with extensive training, access to digital tools, and a comprehensive product suite., • Training and resources: You will receive top-notch training that will give you an understanding and appreciation for the strength and value of New York Life. Beyond this training and support, New York Life will provide access to the resources you need to succeed day-to-day, including experts on hand to answer your questions—and a suite of digital sales, prospecting, and marketing tools that will help you attract and retain your clients with web, social, and email content., • Product Solutions: You will learn about our robust products and services that can help clients achieve their financial goals. Together with its subsidiaries, New York Life provides a range of competitive insurance and financial products, including life insurance, annuities, long-term care insurance, disability income insurance, and investment products such as mutual funds through our broker-dealer, NYLIFE Securities LLC (member of FINRA and SIPC), a Licensed Insurance Agency. You will be required to hold securities licenses and FINRA registrations and affiliate with NYLIFE Securities as a registered representative before you can offer investment products., • Phase 2 - Your transition to Associate Partner: After meeting specific requirements during the first 12 months as a financial professional, you will enter a specialized six-month Associate Partner training program. We’ll help you to lead and build your team of financial professionals. Throughout your career journey with New York Life, you’ll continue to have opportunities to grow and be promoted to increasingly senior levels of management. How we will compensate you: When you begin with New York Life as a financial professional, your income will be commission-based with an additional training allowance subsidy. If you meet the requirements and approvals to become an Associate Partner, you will receive a salary. The salary range for an Associate Partner is $60,000–$150,000 (the minimum salary in Washington is $77,968.80) plus you will be eligible for certain bonuses and other incentives based on the performance of agents in your unit, including additional compensation related to the agents you recruit and develop (referred to as R&Ds). R&Ds involve additional compensation that is designed to increase your income and to reimburse for any reasonable and necessary expenses we do not otherwise reimburse. You will also be eligible for medical, dental, and vision benefits, life, long-term disability, and accidental death and dismemberment coverages, a pension plan, and a 401(k) savings plan. New York Life will value and reward your hard work and success. You’ll have significant income potential over time, because our field managers’ compensation is directly aligned with their recruiting performance and the production level of their team of financial professionals. The average income among our 617 recruiters at all levels in 2024 was $285,000. About New York Life New York Life is a Fortune 100 company with a long history of doing good. We have been in business for 180+ years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on long-term success for our clients. To prepare for the future, we are constantly innovating and looking ahead to find more ways to increase value for our clients. We’re proud to be recognized by the following organizations: • Fortune 2024: World’s Most Admired Companies, • Handshake 2025: Early Talent Award, • Forbes 2024: America’s Best Employers for Diversity, • Seramount: 2024 Best Companies for Multicultural Women

Job Description Digital Control Incorporated (DCI) is the world’s leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI’s products are valued for their durable design, ease of use and uncompromising commitment to customer service. DCI is seeking a Sr. Product Manager to drive global product strategy, partner with R&D in achieving New Product Development (NPD) and assure market success for products assigned. This highly collaborative role requires an understanding of applicable technology, knowledge of relevant DCI industries and markets, ability to uncovering unmet customer needs, and to applying modern practices for sales enablement. Working with a team of product managers, engineering project managers, engineering team architects and leaders in the organization, you'll apply your knowledge of NPD and industrial applications to shape our product ecosystem's strategic product roadmap. Managing key product lines, you will ensure seamless integration with our broader product suite while delivering customer value and driving requirements that consider the needs across global markets. Responsibilities This position requires tight partnership with the R&D and (Outbound) Marketing teams. Perform Industry and Market Research • New products and businesses: Identify new products and/or new business opportunities consistent with the corporate strategy. Research opportunities sufficiently well to justify investments to stakeholders., • Industry: Become the resident expert on the competitors and competitive offerings for your assigned product area and/or industry or market segment., • Market: Become the resident expert on the customers and customer needs for your product area and/or market segment., • Product Strategy: Define a winning product strategy for your assigned product area and/or market segment that also considers other elements of the DCI ecosystem (hardware and software) and aids a winning overall ecosystem. For a winning ecosystem, product managers must align with each other on key decisions, features and requirements., • Project Portfolio Management: Prior to product roadmaps, work with other product managers and the R&D team to propose (for the Leadership Team) an investment plan in new products that accounts for and balances risk/payback, new/old markets, high margin/price-sensitive markets, high growth/low growth markets, etc. Allow this to feed decisions on the product roadmap., • Product Roadmap: Working with other product managers and the R&D team, develop a roadmap proposal (for the Leadership Team) that is financially justifiable as the best use of funds, and accounting for the balance accepted for Project Portfolio Management., • Acquisition Strategy: Consistent with the DCI corporate strategy and your product strategy, propose (to the Leadership Team) acquisition opportunities. Justify them in terms of strategic alignment, synergies and financials., • Diversification Strategy: Consistent with the DCI corporate strategy and aligned with other guidance given by the Leadership Team, propose (to the Leadership Team) diversification opportunities. Justify them in terms of strategic alignment, synergies and financials., • Project Financial Valuation: At various points in in the New Product Introduction (NPI) process, perform (or refresh) Project Financial Valuation (using approved tools and methods) to justify new product and/or new business opportunities., • Product Requirements (with R&D): During the “fuzzy front end” of the NPI Process (prior to the “Development” phase) work with R&D leaders to create and refine Product Requirements Documents (PRDs). Requirements must focus on winning user experience as well as the internal needs of all functional areas (customer service, manufacturing, etc.). They must also align with the needs of the entire DCI product ecosystem., • Current product issues: Various issues may arise with current products. For those product areas assigned to you, consider these current issues of the highest priority since they may have a direct impact on a customer or on a potential sale. Typical needs include decisions on how or whether to deploy software defect corrections, ROI for hardware compliance in a new country, and redesign vs. life-time-buy decisions., • Exceptional writing skills are required for this position. Communication will be required to various internal partners, key stakeholders and field employees. You must be able to craft compelling, concise, consistent messages that inspire trust and drives alignment., • Process Improvement: As always, continuous improvement is essential. Participate in NPI Implementation Retrospectives and own/drive post-launch Market Retrospectives., • Autonomy: Must operate with a high degree of autonomy and handle complex, high-impact, and highly visible products. Must be able to handle high levels of ambiguity., • Mentoring: May be required to mentor other Product Managers., • Bachelor’s degree in engineering, science or a related field, or equivalent experience, • 7+ years of experience in Product Management or similar roles, • Experience in manufacturing companies, • Experience in market and industry research, • Experience in developing product strategy and roadmap planning, • Experience with customer-centric solutions and product definitions, • Experience working with engineering teams., • Ability to navigate construction sites and other potentially hazardous environments., • Strong ability to communicate technical concepts, make trade-offs, and evaluate new ideas., • Exceptional business writing skills with the ability to explain complex ideas to varied audiences. Desired Skills and Knowledge • Bachelor’s or Master’s degree in business, • Experience with electronic measurement devices, systems and/or products., • Industry experience in manufacturing, construction, tools, or other heavy industries involving technical products in diverse environments., • Experience with Voice of the Customer (VOC) or similar processes, • Experience with Project Financial Valuation tools and metrics, • Experience in working with UX design, mechanical, electrical, and software engineering teams., • Experience with common project management methodologies., • Working knowledge of Lean, Agile, and Scrum methodologies., • Experience with Project Portfolio Management., • Experience as a designer in New Product Development (NPD)., • Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs), • Quarterly bonuses: we all share in the success of the company, • Professional development, • 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately), • 22 days PTO, • Parental leave, • Company covers 100% of payroll taxes for state family medical leave, • 11 annual paid holidays plus 1 floating holiday, • Winter break (we are closed the last week of each year), • See more benefits information here. Compensation: • DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis., • Pay range: $149,200 - $172,900 per year. To ensure equity, our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal value., • Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 11% and 17%. Future bonuses could be higher or lower depending on company profits. Why DCI? Work hard, play often... DCI employees are innovative and creative. Our open (forest-like) work environment creates free flowing conversations across all functions. We have gaming days; Lego challenges and ping pong matches to build on our creativity when one hits a roadblock. If that is not enough, our employees bring their four-legged companions (dogs) to work and can take them for a walk around the Green River trail. DCI takes pride in caring a lot about our employees. We believe that employees should not be burdened with benefits expenses, so we provide lucrative health care plans unmatched in most other companies. We also like to eat at DCI and find any excuse to celebrate the most random holidays (Pi Day, Chocolate Ice Cream Day, etc.) We have monthly catered lunches, a fully stocked snack area, sporting tickets, wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover. We Celebrate Inclusion: DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is DCI’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: About the Role As a Practice Manager in our Onboarding team, you'll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation. This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment. What You'll Be Doing • Team Leadership & Talent Development, • Manage, coach, and develop a team of 8–10 Product Specialists and Project Managers., • Align team members' personal growth with business goals and create clear development pathways., • Foster a culture of accountability, ownership, and collaboration., • Stakeholder & Client Engagement, • Act as an executive point of contact for clients during onboarding, ensuring success and long-term value realization., • Collaborate cross-functionally with Sales, Product, and Customer Success to drive alignment and eliminate silos., • Tailor communication to effectively influence executives and other key stakeholders., • Strategic Oversight, AI Enablement & Delivery Excellence, • Own project and resource planning across multiple implementations., • Drive operational cadence via team stand-ups, retrospectives, and performance reviews., • Leverage AI insights and automation to identify risk signals, optimize workflows, and improve client outcomes., • Use data to monitor progress, identify bottlenecks, and make informed decisions quickly—even in ambiguous scenarios., • Escalation & Problem Resolution, • Handle escalations with speed and empathy, ensuring a resolution that maintains client trust., • Lead root-cause analysis and implement improvements that prevent recurrence., • Continuous Improvement & Innovation, • Identify gaps in onboarding processes and lead initiatives that enhance productivity and reduce time-to-value., • Champion innovation and explore AI-based solutions that automate repetitive tasks, personalize client interactions, and improve delivery precision., • Advocate for client-centric design in processes, templates, and training materials., • Retention & Business Impact, • Partner with Customer Success and Sales to prevent early churn and reinforce customer lifetime value., • 10+ years of experience in SaaS onboarding., • 3+ years leading and coaching teams in a high-growth environment., • Strong software aptitude—comfortable learning and explaining complex product functionality while tying it to industry use cases., • Experience using or integrating AI tools and data-driven insights in operational workflows., • Excellent stakeholder management and leadership presence, especially with cross-functional teams and senior executives., • Strong business judgment and decision-making skills under pressure., • Experience working with global teams across multiple time zones., • Familiarity with project management and collaboration tools like Salesforce, Smartsheet, Jira, Confluence, or Rocketlane., • Building Talent: Coaches and develops individuals while inspiring team performance., • Impact & Influence: Uses storytelling, data, and empathy to build stakeholder alignment., • Business Judgment: Makes confident, timely decisions with incomplete data., • Customer Orientation: Champions customer needs while aligning with business objectives., • Creativity & Innovation: Brings forward new ideas, adapts quickly, and integrates emerging technologies like AI to deliver better outcomes. Zenoti Pay Range$130,000—$145,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionWhat is SeekOut? SeekOut helps thousands of organizations hire, grow, and retain great talent with its people-first talent optimization platform and proven expertise in diverse and hard-to-find talent. In today's world, organizations are overflowing with data, yet few deeply understand their people because that data is fragmented and disconnected. Your people are the real difference makers. When you understand their experiences, skills, and aspirations, you can align them to meaningful opportunities and drive better outcomes for both individuals and businesses. SeekOut unifies talent acquisition, talent management, and talent analytics into a single platform that helps organizations grow the people they have and find the people they need. Six of the top 10 most valuable companies in the United States trust SeekOut as their platform for managing and recruiting talent. SeekOut has been recognized on Forbes' list of America's Best Startup Employers, Deloitte's Fast 500, and the Inc. 5000. Founded in 2017, SeekOut has raised $189 million from leading investors including Tiger Global, Madrona, and Mayfield. What are we looking to add to our team? We are looking for a Senior Product Manager to help shape the next generation of AI-powered recruiting experiences at SeekOut. This role focuses on building products that thoughtfully integrate AI into recruiter workflows, improving how teams source, evaluate, and engage talent. In some cases, this means automation. In others, it means better decision support, faster workflows, or entirely new interaction models. You'll work at the intersection of product, engineering, and design to create experiences that are not only powerful, but intuitive, trustworthy, and genuinely enjoyable to use. This is a highly collaborative and strategic role where you'll help define what "great" looks like for AI-first products in recruiting. What you will be doing: • Lead product strategy and execution for AI-powered recruiting features and workflows, • Identify opportunities where AI can meaningfully improve speed, quality, and user experience (not just add complexity), • Partner closely with Engineering to build scalable, reliable systems (including LLM-powered capabilities where appropriate), • Work deeply with Design to deliver high-quality, polished user experiences with a strong attention to detail, • Define product requirements, success metrics, and experimentation strategies, • Engage directly with customers to understand workflows, pain points, and opportunities, • Drive alignment across Product, Engineering, Design, Sales, and Customer Success, • Use data and user feedback to continuously iterate and improve the product, • Contribute to broader product strategy as SeekOut evolves its AI capabilities You will be a great match if you have:, • Belief in Kindness, Gratitude, and Curiosity!, • 5+ years of product management experience, ideally in SaaS or platform products, • Strong technical background (Computer Science degree or equivalent experience preferred), • Experience working on or closely with AI/ML-powered products, • A clear point of view on how AI should (and should not) be applied in user-facing products, • High bar for product quality and UX — you notice details, care about interaction design, and push for polished experiences, • Strong product judgment and ability to balance user needs, technical constraints, and business goals, • Experience working cross-functionally with engineering, design, and go-to-market teams, • Excellent communication skills, with the ability to explain complex concepts clearly, • Experience engaging with customers and incorporating feedback into product decisions, • Comfort operating in ambiguity and shaping new product areas Nice to have:, • Experience in recruiting, HR tech, or talent marketplaces, • Familiarity with LLMs, prompt design, or evaluation of AI systems, • Experience building 0→1 products or working in fast-paced startup environments Base Salary Hiring Range: $160K-$185K annually SeekOut offers an industry-leading benefits package which includes: • Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts, • Stock Options, • Stipends for home office, education, and wellness, • Flexible paid time off, • Company paid holidays, including Juneteenth and Indigenous People's Day, • Paid parental leave for birthing and non-birthing parents, • Retirement plan with company match Our Dedication to a Diverse Workforce: SeekOut condemns discrimination, racism, and injustice in all forms. We are committed to building a diverse and inclusive workplace where employees can bring their whole selves to work. We strive to create an environment that is equitable, welcoming, and focused on growth and opportunity for all. We celebrate the cultural values of being: • An inclusive and diverse place where employees can bring their whole selves to work, • A collaborative team where people come together to share ideas and build together, • Focused on customer success and delivering real impact

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Redmond Job ID 2026-239396 JOB OVERVIEW The Life Enrichment Manager is responsible for consistently engaging residents in familiar routines of daily living through personalized Life Skills that "Create Pleasant Days" for residents. Life Skills are familiar tasks that residents enjoyed doing in the past that can still bring a sense of success, meaning, and purpose in the present. The Life Enrichment Manager is responsible for designing Life Skills to reflect each resident's past interests and for providing them with encouragement, prompts, and hands on assistance. The Life Enrichment Manager is responsible for demonstrating the Mission for Sunrise, "To champion quality of life for all seniors" in the Reminiscence neighborhood in accordance with federal, state/provincial, and local laws, standards, and regulations, and Sunrise policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Life Skills Program * Evaluate resident's interest and involvement in Life Skills. * Develop Life Skills tailored to each resident's unique needs and abilities. * Engage residents in Life Skills throughout the day and evening. * Ensure that every resident has an opportunity to engage in Life Skills or other life enrichment activities daily. * Review resident profile and the Individualized Service Plan (ISP) and spend time talking with residents and family members to determine the best Life Skill or life enriching activity for each resident. * Ensure the Life Skill is included on the demographic profile of each resident and apply the information by being responsible for implementing, leading, and motivating others in the appropriate Life Skill for the residents in partnership with the Reminiscence Coordinator (RC). * Organize small groups or clubs that address those similar needs and preferences in a small group/club setting using the resident's demographic profile information. * Ensure that the Life Skill is included on the socialization and leisure activities section of the ISP. * Act as a role model and encourage other team members to engage in Life Skills with residents. * Assist residents to and from the Life Skills stations and other normalizing life enriching activities and routines. * Record and document resident participation according to Sunrise quality service standards. * Maintain and expand Life Skills stations and other life enriching programs and replenish supplies as needed. * Assist in maintaining an inventory of Life Skills programming supplies. * Assist residents with daily care of any animals and/or plants as part of the Life Skills program and services. Resident Focus * Review, read, notate, and initial the Daily Log and Department Log to document and learn about pertinent information and any resident's physical and behavioral/communication pattern changes as well as Life Skills information. * Review the ISP, Resident Profile, Demographic Profile, and Addendums for every new resident. * Give input on the Demographic Profile and ISP to ensure that each resident has a personalized Life Skill listed that reflects their past interests and reflects their current abilities. * Practice positive resident relations following our Sunrise Shared Values, respond to resident and family member requests, and direct resident and family member feedback to immediate supervisor. * Assist Reminiscence Coordinator (RC) to ensure each resident's Memory Box is completed within two (2) weeks of move-in. * Maintain and protect the confidentiality of resident information. Volunteer and Community Focus * Assists with and support local businesses, organizations, and schools in the development and retention of the community volunteer programs under the leadership of the (RC) and Activities & Volunteer Coordinator (AVC). * Assist with the volunteer orientations, volunteer training programs, and appropriate volunteer paperwork according to Sunrise standards. Dining Service * Serve meals in the dining room. * Assist residents in Life Skills in the dining room during set up and clean up. Risk Management and General Safety * Partner with community team to ensure community is in compliance national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. * Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. * Report all accidents/incidents immediately. * Report all hazardous and unsafe conditions and equipment immediately. * Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Quality Assurance and Regulatory Compliance * Demonstrate proficiency and understand the Quality Service Review (QSR) process and essential quality service standards pertaining to enriching resident centered activities and programming and partner with community team in striving for excellent quality care and service as measured in the QSR process. * Partner with community team to ensure community follows all federal, state/provincial, and local laws and regulations and Sunrise quality standards for resident care and services. * Maintain and/or exceed standards of cleanliness, hygiene, proper attire, and health. Training and Contributing to Team Success * Participate as a member of a team and commit to working toward team goals. * Demonstrate in daily interactions with others, our Team Member Credo. * Commit to serving our residents and guests through our Principles of Service. * Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. * Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to handle multiple priorities * Possess written and verbal skills for effective communication * Competent in organizational and time management skills * Demonstrate good judgment, problem solving and decision-making skills * Ability to make responsible choices and decisions and act in a resident's best interest * Ability to work semi-independently without direct supervision by following community procedures and guidelines * Ability to follow through on assigned tasks Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. * One (1) year experience required working with memory impaired seniors * High School diploma/GED accepted and may be required per state/provincial regulations and certification(s) may be required per state/provincial regulations * Ability to lead the life enrichment component of the Reminiscence program by connecting residents with Life Skills and other life enrichment activities that meet their unique preferences, abilities, and basic human needs * Possesses knowledge of how to adapt life skills to the cognitive and functional ability of each resident thereby being able to motivate and encourage residents * Ability to Inspire, motivate, and encourage volunteers and fellow team members to engage residents in meaningful and purposeful activities * Demonstration of proficiency in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications * As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * myFlexPay offered to get paid within hours of a shift * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Location : Name Sunrise of Redmond Type Part-Time Location : Address 15241 NE 20th St Location : City Bellevue Location : State/Province (Full Name) Washington Salary Range USD $19.10 - USD $23.95 /Hr. Variable Compensation No Bonus or Commissions Sunrise Senior Living is an Equal Opportunity Employer.

Job DescriptionSalary: $120,000 to $165,000 As a Project Manager at GLY, you are a strategic leader who guides projects from early conceptual planning through final closeout, balancing technical excellence, operational precision, and relationshipdriven leadership. In this role, youll influence the full lifecycle of project delivery by shaping preconstruction strategy, driving effective project execution, strengthening team capability, and fostering longterm client and partner relationships. Youll model GLYs commitment to integrity, collaboration, and continuous improvement while ensuring each project is positioned for success. What You Get to Do: PRECONSTRUCTION • Work with the Principal/Project Executive/Sr. Project Manager to maximize competitiveness of new building projects., • Analyze new construction technologies and run competitive, • Plan and direct all investigations and negotiations pertaining to technical aspects of conceptual estimating and building of projects. Estimate costs of materials, labor, and use of equipment required to fulfill provisions of, • Demonstrate credible interface with client, design professionals, consultants and trade partners., • Confer with clients to negotiate terms of, • Conduct skilled constructability, • Prepare instructions to bid, evaluate and level bids, ensuring full scope coverage., • Effectively schedule all preconstruction, • Effectively develop and track budgets, leading to the estimate creation., • Engage trade partners for craftwork such as mechanical, electrical, structural steel, concrete, and plumbing., • Follow GLY's trade partner prequalification protocol, ensuring timely onboarding of trade partners to meet schedule or procurement deadlines., • Demonstrate risk recognition and management, • Create a completed project schedule for the construction team and plan for implementation of project PROJECT MANAGEMENT • Demonstrate a solid knowledge of GLY building product, • Demonstrate understanding and proper administration of different contracting types, including, but not limited to: GMP, Lump Sum, GC/CM, and Design/Build., • Demonstrate strong planning, • Dispense advice, guidance, direction, and authorization to carry out major plans and procedures, consistent with established policies and practice., • Apply effective problem-solving skills, which are appropriately creative and, • Create budgets, allocate resources, and determine schedule of project, • Purchase and ensure that materials for construction are on site as, • Submit accurate monthly cost reports, end of job cost reports and labor forecasts in a timely manner with communication to any challenges arising with plan for recovery., • Complete document processing such as PCOs, COs and invoices in concert with the monthly cost forecast cycle., • Inspect work at sites for compliance with terms, schedule and specifications of, • Review operating results of the construction team; compare them to established objectives and take steps to ensure that appropriate measures are taken to correct any unsatisfactory, • Identify and control, • Demonstrate cost control, • Conduct effective and timely trade partner/vendor, • Demonstrate timely and accurate close out activities ~60 days from substantial completion. ADMINISTRATION • Effectively utilize project management and estimating, • Consistently meet deadlines and project, • Train, mentor, and delegate staff, • Demonstrate strong leadership, • Demonstrate a customer service approach to management, • Demonstrate professionalism in both written and verbal, • Establish and maintain an effective system of communication throughout the project team., • Demonstrate competency in using computer and software, • Seek educational and training opportunities that embody continuous learning. MARKETING/RELATIONSHIPS • Sources/ secures new business opportunities through establishing initial contact and sustaining long term relationships in concert with GLY Marketing and Business Planning efforts., • Foster outstanding customer service and positive client, • Convey an image that supports GLY's vision, purpose and, • Deliver effective presentations and demonstrate accomplished interview, • Develop and manage a Personal Marketing, • Actively participate in professional associations as, • Support information management of CRM database for assigned contacts and Supervisory Responsibilities: Manage assigned Project Engineers. Coordinate other Project Managers, Project Engineers and Project Administrators as directed by the Principal/Project Executive/Senior Project Manager. What It Takes: • 5+ years project management experience in commercial construction. Minimum 10 years total industry experience., • Proven track record of winning work as the key selling resource., • Bachelors degree in Construction Management, Engineering, or related field., • DBIA, LEED, LEAN and / or other related industry accreditations preferred., • Strong communication skills and proven ability to navigate challenging situations for positive outcomes., • Excellent written, verbal and other interpersonal communication skills - communication is a large part of what we do!, • A positive attitude and ability to work well with others we like to have fun., • Adaptable you work well under pressure and adapt quickly to different situations and work environments., • Willingness to learn and an openness to new ideas. GLY is always striving to stay ahead with new technologies and innovations. Total Rewards: GLY provides an excellent total rewards package and abundant opportunities for growth. The salary range for this position is $120,000 to $165,000. Benefits include: • Annual Merit and Performance Based Bonus Program, • Retirement Savings Account, with an annual employer matching contribution from GLY, • Medical, Pharmacy, Dental, and Vision Insurance, with company paid premiums for the employee, and subsidized premiums for dependents, • Health Reimbursement Account, • Employee Assistance Program, • Life, Long Term and Accidental Death/Disability Insurance, and Supplemental Insurance at group rates, • Paid Time Off, Paid Holidays and Paid Parental Leave, • Mileage Reimbursement Program, • Ongoing professional development opportunities, • Community and Industry Engagement opportunities Physical Requirements: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Regular, predictable attendance is required., • Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations., • The ability to observe details at close range (within a few feet of the observer)., • Ability to remain in a stationary position at a computer terminal for an extended period., • Operate a computer and other office productivity machinery, such as a copy machine and computer printer., • Productive in an office environment that is subject to frequent interruptions including moderate noise (i.e., business office with computers, phone, and printers, light traffic)., • Must be able to wear personal protective gear when required., • Light to moderate lifting may be required, up to 50 pounds., • Occasionally move about inside the office. GLY participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant. GLY is also a drug-free workplace and tests all new hires (subject to and in accordance with union bargaining agreements). GLY is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Description We are continuing to grow! We are currently accepting applications for an upcoming Sr. Software Project Manager (MES Implementation) need at our Washington locations. Senior Software Project Manager – MES Implementation (Manufacturing) Location(s): Renton and Sumner, WA Job Type: Full-time – Exempt Benefits Medical (free employee-only coverage and low-cost options available) Dental, Vision, Prescription Life and AD&D Insurance Company-sponsored 401(k) with Employer Match Employee Assistance Program Wellness Program Tuition Reimbursement Employee Discounts 8 Paid Holidays plus closed (with pay) for a week during the winter break! 15 days per year accrued Vacation/Sick time. Accrued time is available to use immediately! Annual Salary: $140,000 - $170,000 Position We are seeking an experienced Senior Software Project Manager to lead the digital transformation of our manufacturing operations from traditional paper-based processes to a fully integrated paperless Manufacturing Execution System (MES). The ideal candidate will bring a strong background in project management, software evaluation, and implementation within job shop manufacturing environments. You will be responsible for end-to-end project execution — from needs assessment and vendor selection to full deployment and team adoption. This role requires not only strong technical and organizational skills but also exceptional communication and emotional intelligence to lead change management efforts and gain cross-functional buy-in. The project Manager will: • Lead the MES Transformation Project, • Oversee the end-to-end transition from paper-based to paperless manufacturing systems., • Develop and manage detailed project plans, timelines, and budgets., • Software Sourcing and Evaluation, • Conduct needs assessments across departments (production, quality, logistics, etc.)., • Research, shortlist, and evaluate MES and related digital solutions., • Manage vendor relationships, RFPs, and demo processes., • Lead cost-benefit analysis and make software recommendations to leadership., • Stakeholder Engagement & Change Management, • Collaborate closely with cross-functional teams including production, IT, quality, engineering and leadership., • Facilitate workshops, training sessions, and feedback loops to ensure user adoption., • Serve as a key liaison between technical teams and non-technical stakeholders., • Implementation & Integration, • Coordinate with internal IT teams and external vendors to ensure seamless integration with existing ERP and shop-floor systems., • Monitor progress, resolve issues, and ensure adherence to scope, schedule, and budget., • Post-Implementation Support, • Define KPIs and success metrics; ensure data integrity and user satisfaction post-launch., • Iterate and improve system processes based on feedback and performance analysis. Preferred Qualifications: • Demonstrated success in leading MES or digital transformation projects in a factory setting., • Proven experience in evaluating, selecting, and implementing enterprise or manufacturing software solutions., • Strong knowledge of manufacturing processes, workflows, and shop-floor operations., • Knowledgeable in industry available MES (and ERP) systems., • Excellent verbal and written communication skills; able to bridge the gap between technical and non-technical audiences., • High emotional intelligence and interpersonal skills — capable of guiding teams through change with empathy and clarity., • Experience with data conversion. Education: Bachelor’s degree in Engineering, Computer Science, Business, or related field; PMP or similar certification is a plus. Preferred Experience: 5+ years of project management experience in manufacturing or industrial environments. About Us For over 30 years SEKISUI Aerospace has been designing, testing, and manufacturing composite products for the aerospace industry. With complete customer satisfaction as our focus and through the relentless efforts of our skilled employees, SEKISUI Aerospace has achieved and continues to maintain an unequaled level of performance. Our consistent delivery of high-quality products demonstrates our intent, integrity, and dedication to our customers and to our reputation as a manufacturer. We will continue to insert intelligent automation into our manufacturing facilities, which will continue to drive the future of flight well into the next century. Learn more about us here: View all our job postings here: Pre-Employment Drug and Background Screenings SEKISUI Aerospace is a Drug-Free workplace. Pre-employment drug screen required. Any applicant selected for this position will be required to submit to a background screening. Equal Opportunity Employer SEKISUI Aerospace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. People with Disabilities SEKISUI Aerospace is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the human resources department at the appropriate SEKISUI Aerospace manufacturing site. Please call if you need an accommodation: Renton Operations, Corporate Headquarters: 425-235-2750 Sumner Operations: 253-863-7868 E-Verify Statement SEKISUI Aerospace is a federal contractor and is required to participate in the federal government’s E-Verify program. E-Verify allows us to confirm the employment authorization of newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire’s completion of the Form I-9, Employment Eligibility Verification within three days of starting employment. For information regarding E-Verify, visit the E-Verify site. Export Control Requirements This position must meet (ITAR) export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Pay SEKISUI Aerospace is required by Washington law to include the salary range for this role when hiring a Washington resident. Pay ranges may be higher or lower for non-resident WA employees, based on the market data for their region, allowing us to pay employees competitively in different geographic markets. Please note that the base salary information shown above is a general guideline only. Base salaries are based upon candidate experience and qualifications, as well as market and business considerations. Our Values The employees of SEKISUI Aerospace enjoy what we do and are dedicated to our seven corporate values. We promise to hold ourselves to these high standards and seek co-workers who are willing to join us in this task.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: Enterprise Customer Success Senior Manager (SaaS Customer Success) Seattle, Washington, United States What you'll do We are looking for a motivated and curious professional to manage a portfolio of Key, , high ARR customers. The CSM will deliver proactive workshops, business reviews, growth feature insights, and thought leadership to help customers grow their business. The ideal candidate is analytical and meticulous, and thrives in engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. On the customer side, the role will require cultivating and developing relationships with both corporate executives and influential franchise owners. Responsibilities • Customer Advocacy & Engagement: Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges. Use this knowledge to drive platform adoption, communicate value, and achieve mutually beneficial business results. Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell or expansion opportunities., • Product Expertise & Solution Building: Become a subject matter expert in Zenoti's platform by proactively exploring features and functionalities. Analyze customer challenges and independently develop solutions to maximize their experience and business outcomes, ensuring customers are fully leveraging the platform through regular check-ins and business reviews., • Data-Driven Strategy & Insights: Leverage customer data and insights to guide decision-making, improve retention, and identify expansion opportunities. Track and analyze metrics to measure customer success, identify areas for improvement or expansion, and use these insights to increase adoption rates., • Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within organizations. Balance customer advocacy with commercial acumen by identifying growth opportunities, strategically managing renewals, and aligning customer outcomes with company revenue goals., • Cross-Functional Collaboration: Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues., • Time Management & Communication: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely., • Issue Resolution & Proactive Problem-Solving: Proactively identify and mitigate potential risks before they impact customer retention. Act promptly to resolve critical customer issues and collaborate with relevant teams to ensure fast and effective solutions., • Bachelor's degree required, • 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers, • Ability to travel as needed to be on-site with key customers or attend important industry events, • Strong empathy for customers and passion for revenue and growth, • Experience working in fast-paced growth environments, • Be part of a high-growth, innovative company transforming the beauty and wellness industry., • Work in a dynamic and collaborative environment with industry leaders. Zenoti Pay Range$140,000—$165,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: Enterprise Customer Success Senior Manager (SaaS Customer Success) Seattle, Washington, United States What you'll do We are looking for a motivated and curious professional to manage a portfolio of Key, , high ARR customers. The CSM will deliver proactive workshops, business reviews, growth feature insights, and thought leadership to help customers grow their business. The ideal candidate is analytical and meticulous, and thrives in engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. On the customer side, the role will require cultivating and developing relationships with both corporate executives and influential franchise owners. Responsibilities • Customer Advocacy & Engagement: Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges. Use this knowledge to drive platform adoption, communicate value, and achieve mutually beneficial business results. Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell or expansion opportunities., • Product Expertise & Solution Building: Become a subject matter expert in Zenoti's platform by proactively exploring features and functionalities. Analyze customer challenges and independently develop solutions to maximize their experience and business outcomes, ensuring customers are fully leveraging the platform through regular check-ins and business reviews., • Data-Driven Strategy & Insights: Leverage customer data and insights to guide decision-making, improve retention, and identify expansion opportunities. Track and analyze metrics to measure customer success, identify areas for improvement or expansion, and use these insights to increase adoption rates., • Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within organizations. Balance customer advocacy with commercial acumen by identifying growth opportunities, strategically managing renewals, and aligning customer outcomes with company revenue goals., • Cross-Functional Collaboration: Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues., • Time Management & Communication: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely., • Issue Resolution & Proactive Problem-Solving: Proactively identify and mitigate potential risks before they impact customer retention. Act promptly to resolve critical customer issues and collaborate with relevant teams to ensure fast and effective solutions., • Bachelor's degree required, • 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers, • Ability to travel as needed to be on-site with key customers or attend important industry events, • Strong empathy for customers and passion for revenue and growth, • Experience working in fast-paced growth environments, • Be part of a high-growth, innovative company transforming the beauty and wellness industry., • Work in a dynamic and collaborative environment with industry leaders. Zenoti Pay Range$140,000—$165,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionRecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life. But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better. While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join. We are seeking a Senior Content Marketing Manager to lead and scale RecordPoint’s content engine, driving brand awareness, demand generation, and thought leadership through strategic, data-driven storytelling. This role owns the end-to-end content strategy across the buyer journey, ensuring our messaging resonates with our ideal customer profile (ICP) and reinforces our position as a leader in data governance, AI governance, and enterprise data management. A key part of the role is designing and operating a modern, AI-enabled content operation. The successful candidate will bring experience leveraging AI tools to enhance research, narrative development, content production, and performance insights. They will help embed these practices into everyday marketing workflows - combining AI-assisted content generation with strong editorial judgment and brand governance to scale high-quality content efficiently. Rather than simply producing individual assets, this role focuses on building a repeatable content engine that turns customer insight, product innovation, and market intelligence into continuous thought leadership and demand generation. Working closely with Product Marketing, Growth Marketing, Sales, and Executive Leadership, the Senior Content Marketing Manager will translate complex ideas into compelling narratives that influence the market, support revenue growth, and strengthen RecordPoint’s brand authority. You will be responsible for: Content Strategy & Narrative • Develop and execute a comprehensive content strategy aligned with business objectives, buyer journey stages, and go-to-market priorities., • Own the editorial strategy and corporate narrative, ensuring consistent messaging across website, campaigns, social channels, PR, and sales materials., • Create content frameworks that support awareness, demand generation, sales enablement, customer education, and retention., • Maintain a content roadmap and editorial calendar aligned with marketing campaigns, product launches, and strategic initiatives., • Ensure alignment between corporate storytelling and product messaging in partnership with Product Marketing., • Use AI tools to analyze market trends, customer insights, competitor narratives, and search behaviour to inform narrative development and identify new content opportunities., • Leverage AI-assisted research and analysis to strengthen content planning, topic selection, and editorial strategy. Content Development & Production • Lead the end-to-end development of high-impact content across multiple formats, including blog posts, thought leadership articles, whitepapers, research reports, case studies, website content, webinars, video, podcasts, and social media., • Develop structured prompts, templates, and workflows that ensure AI-assisted content remains consistent with brand voice, messaging, and compliance requirements., • Manage the full lifecycle of content creation, from idea generation and research through writing, editing, publishing, and promotion., • Ensure all content meets editorial, brand, and quality standards, maintaining a consistent voice and narrative across channels., • Collaborate with designers and external partners to produce visually compelling and engaging content assets., • Repurpose and adapt core content assets into multiple formats and channels to maximize reach, engagement, and return on investment. Content Optimization & Distribution • Implement processes and tools that improve the efficiency and scalability of content production, including the responsible use of AI tools., • Ensure all content is optimized for GEO/AEO so RecordPoint’s IP surfaces in leading AI and answer engines and supports emerging search behaviors., • Oversee content distribution across website, email, social media, PR, and campaign channels., • Work with Growth Marketing to integrate content into demand generation and campaign strategies., • Continuously improve the content program through testing, experimentation, and optimization. Thought Leadership & Market Positioning • Develop and execute a category-defining thought leadership program that establishes the company as the leading authority in data governance, AI governance, and data privacy—leveraging our client base (e.g., Westpac, NAB, APRA, City of New York) to shape the market., • Build and strengthen a category narrative that influences how analysts, AI systems, regulators, and buyers think about data and AI governance., • Produce or oversee executive content, including articles, keynote presentations, and social media posts., • Translate product innovation and industry insights into clear, compelling narratives for the market., • Support PR and communications initiatives with content that elevates the company’s visibility and credibility. Content Performance & Analytics • Define and track content KPIs linked to marketing and revenue outcomes., • Use AI-powered tools and analytics to continuously analyze content performance, search behavior, and engagement patterns, identifying opportunities to improve reach, relevance, and conversion., • Use analytics to identify top-performing topics, formats, and channels., • Provide insights and recommendations to marketing leadership on content effectiveness and opportunities. Cross-Functional Collaboration • Partner closely with Product Marketing to ensure product messaging aligns with the corporate narrative., • Work with Growth Marketing to develop content supporting campaigns, events, and demand generation programs., • Collaborate with Sales and Customer Success to source insights and develop customer-driven content., • Ensure consistent brand voice and messaging across all marketing channels., • Support PR, analyst relations, and corporate communications initiatives with strategic content.You will do:, • Own and scale the content engine, driving consistent production velocity, publishing cadence, and high-quality output across channels, • Deliver timely, relevant content by reducing time-to-publish for reactive and industry commentary (target: <48 hours), • Measure and optimize content ROI across asset types, focusing on pipeline generation, engagement, and business impact, • Leverage AI and automation to improve content workflows, increase efficiency, and scale production, • Drive demand generation through content, owning Sales Accepted Leads (SALs) sourced from content-driven initiatives, • Influence pipeline growth by increasing content-attributed and content-influenced opportunities, • Partner cross-functionally to support opportunity creation and contribute to ARR growth, • Identify and activate content that supports customer expansion, retention, and lifecycle engagement, • Improve organic search performance, increasing traffic, keyword rankings, and discoverability, • Expand visibility in AI-driven search environments (GEO/AEO), ensuring content is optimized for emerging search experiences, • Track and improve how RecordPoint content appears in AI-generated responses for key category queries, • Strengthen category authority by increasing share of voice across search and content relative to competitors (e.g., Collibra, OneTrust, Informatica), • Influence analyst recognition by contributing to inclusion in reports from firms such as Gartner and Forrester, • Elevate executive thought leadership through high-impact content and increased visibility (e.g., LinkedIn and industry channels), • Grow brand authority by increasing branded search demand and recognition, • Monitor and enhance external authority signals, including domain authority, media coverage, and analyst mentionsWho you are:, • 7+ years of experience in content marketing within B2B SaaS or technology companies, • Proven ability to build and scale high-performing content programs, • Strong experience producing content across the entire buyer journey, • Experience using AI tools and modern marketing platforms to improve content production and performance, • Strong understanding of SEO, content distribution, and digital marketing channels, • Familiarity with platforms such as HubSpot, Webflow, and analytics tools, • Exceptional writing, storytelling, and editorial skills, • Ability to translate complex technical concepts into clear, engaging content, • Strong project management skills and the ability to manage multiple initiatives simultaneously, • Experience managing freelancers, agencies, or external contributors, • Collaborative mindset with the ability to work across marketing, product, and sales teams, • Experience using AI and automation tools within marketing workflows to improve research, content production, analysis, and scalability.Why RecordPoint:, • Fast-growth Australian-owned company, • Flexible work environment and a strong focus on work-life harmony, • Innovation is our way of life, • Personal Development budget for all staff, • Access to Employee Stock Ownership Plan, • A brilliant graduate program that provides both mentoring and growth opportunities for all, • Work on a product that makes a real social-good impact on the world

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