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Applicants must be based in New Jersey. Please do not apply if you are located in New York. Substance Salon has been a luxury destination in Rutherford for 16+ years. We’re known for bespoke hair artistry, premium service, and a strong client community. We are seeking a Front Desk Manager to oversee operations, drive sales, and ensure an exceptional guest experience. Responsibilities • Client Experience & Operations Manage bookings and schedules, greet and guide clients, and handle concerns to maintain a flawless guest journey. • Sales Growth & Business Development Keep stylist schedules consistently full, increase retail sales and service add-ons, and track performance to grow salon revenue. • Marketing & Social Media Create and manage engaging social media content, interact with clients online, and support hiring initiatives by promoting the salon’s culture and opportunities. • Inventory & Ordering Monitor product and color inventory, place timely orders, and ensure the salon is fully stocked at all times. • Team Support Collaborate with stylists and leadership on business goals while fostering a positive, high-performance culture. Qualifications • Front desk, retail management, or sales-driven experience (salon/spa or luxury retail preferred), • Strong organizational and multitasking skills, • Confident with POS systems, booking software, and social media management, • Excellent communication and client service skills, • Driven, proactive, and career-focused What We Offer • Competitive hourly pay with performance incentives, • Career growth into higher-level salon management roles, • A dynamic, creative work environment with a passionate team Weekend availability Supplemental pay Commission pay Tips Bonus pay Supplemental income Benefits 401(k) Employee discount Paid time off Referral program
Position Summary: We are seeking a friendly, detail-oriented individual to join our team as a Florist/Front Desk Associate. This dual role combines creative floral design with excellent customer service and administrative support. You will assist in daily floral operations, greet customers, answer inquiries, and ensure smooth front desk operations. Key Responsibilities: Floral Design & Shop Duties: Create, arrange, and maintain floral designs according to shop standards and customer requests. Care for flowers and plants (watering, trimming, conditioning, and monitoring inventory). Assist with unpacking, processing, and stocking floral shipments and supplies. Prepare arrangements for walk-in orders, deliveries, events, and special occasions. Keep the floral workspace clean, organized, and presentable. Front Desk & Customer Service: Greet and assist customers in person, over the phone, and via email. Provide product knowledge, help customers select flowers, and take custom orders. Process transactions (cash, credit card, POS system) accurately. Schedule and coordinate deliveries; communicate with drivers and customers. Answer general inquiries and resolve customer concerns in a professional manner. Administrative & Support: Maintain records of orders, invoices, and payments. Manage front desk organization, including phones, emails, and appointments. Assist with marketing efforts (social media updates, promotions, window displays). Support the team with other shop tasks as needed. Qualifications: Previous experience in floral design or customer service preferred (training available). Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Basic computer and POS system knowledge. Attention to detail with a creative eye for design. Flexible schedule, including weekends and holidays as needed. Ability to lift up to 25 lbs and stand for extended periods. Work Environment: Creative and customer-focused setting. Hands-on role with a mix of design, customer service, and administrative duties. Collaborative team environment with opportunities to learn and grow.