Part-Time Care Transition Assistant
4 days ago
Syracuse
Part-Time Care Transition Assistant \n 20–25 Hours Per Week | Future Full-Time Opportunity \n About CarePatrol of Syracuse \n CarePatrol of Syracuse is a locally owned senior care advisory company dedicated to helping older adults and their families navigate one of life's most important decisions—finding the right care at the right time. We provide no-cost guidance to families as they explore in-home care, independent living, assisted living, memory care, skilled nursing, and other senior care options. \n Our team is passionate about improving outcomes, reducing caregiver stress, and building trusted relationships throughout the healthcare community. We are a fast-paced, mission-driven organization that values compassion, accountability, innovation, teamwork, and continuous learning. Every day is different. If you enjoy meaningful work, thrive in a dynamic environment, and want to make a genuine difference in the lives of older adults, you'll find purpose and opportunity with our team. \n Position Summary \n The Care Transition Assistant plays an integral role in supporting our Care Transition Advocates and leadership team throughout the client journey. This position combines client service, healthcare coordination, relationship building, administrative support, and community outreach to ensure families receive exceptional guidance and a seamless experience. \n This is a part-time position (20–25 hours per week) with significant opportunity to grow into a full-time role as our Syracuse office continues to expand. We are seeking someone who is organized, compassionate, proactive, and excited to grow within a collaborative environment. \n Position Details \n\n • Schedule: 20–25 hours per week\n, • Typical Hours: Weekdays between 10:00 a.m. and 6:00 p.m. (flexible scheduling within these hours based on business needs)\n, • Compensation: $22.00–$27.00 per hour, based on experience and qualifications\n, • Bonus Opportunity: Immediate eligibility for our monthly tiered team performance bonus program, recognizing collaboration, team performance, and organizational growth.\n, • Growth Potential: Strong opportunity to transition into a full-time Care Transition Advocate position as the business continues to grow.\n\n Primary Responsibilities \n Client Intake & Care Coordination \n\n • Assist with new client intake and onboarding.\n, • Gather client information and ensure records are complete and accurate.\n, • Coordinate the collection of medical records, physician documentation, hospital reports, therapy notes, medication lists, and other clinical information needed to guide care recommendations.\n, • Maintain accurate and timely documentation within the company CRM.\n, • Coordinate communication between clients, families, hospitals, rehabilitation facilities, physician offices, home care agencies, senior living communities, and other healthcare partners.\n, • Schedule consultations, community tours, appointments, and follow-up visits.\n, • Assist Care Transition Advocates in preparing for client meetings and care planning.\n, • Help facilitate smooth, timely care transitions for older adults and their families.\n\n Client & Family Support \n\n • Serve as a compassionate and professional point of contact for clients and family members.\n, • Educate families about the CarePatrol process and available senior care options.\n, • Provide ongoing follow-up throughout the decision-making process.\n, • Ensure every client receives responsive communication and exceptional customer service.\n, • Assist with post-placement follow-up and ongoing client relationship management.\n\n Healthcare Provider Relationships \n\n • Build and maintain professional relationships with hospitals, physician practices, rehabilitation centers, skilled nursing facilities, home health agencies, hospice providers, and other healthcare professionals.\n, • Maintain regular communication with referral sources to support continuity of care.\n, • Deliver educational materials and resources to referral partners.\n, • Support Care Transition Advocates in strengthening existing professional relationships and developing new referral partnerships.\n\n Business Development & Community Outreach \n\n • Support Care Transition Advocates with outside sales activities and referral partner follow-up.\n, • Assist with physician office visits, hospital outreach, networking meetings, and community relationship development.\n, • Help coordinate educational presentations, community events, and outreach initiatives.\n, • Prepare marketing materials and educational resources.\n, • Maintain CRM activity and referral tracking.\n, • Assist with special projects that support business growth and community engagement.\n\n Administrative Support \n\n • Manage incoming phone calls, emails, and client communications.\n, • Maintain organized client records and documentation.\n, • Assist with scheduling, reporting, data entry, and office organization.\n, • Perform additional administrative duties that support the care transition team and overall business operations.\n\n Qualifications \n Preferred qualifications include: \n\n • Associate's or Bachelor's degree in healthcare, social work, communications, business, marketing, or a related field (or equivalent experience).\n, • Experience in healthcare, senior services, care coordination, customer service, community outreach, healthcare marketing, or administrative support preferred.\n, • Experience working with older adults or within the healthcare continuum is highly desirable.\n, • Strong organizational skills with exceptional attention to detail.\n, • Excellent verbal and written communication skills.\n, • Ability to prioritize multiple responsibilities in a fast-paced environment.\n, • Proficiency with Microsoft Office and CRM/database systems.\n, • Professional, compassionate, relationship-focused demeanor.\n, • Valid driver's license and reliable transportation for community visits, healthcare provider meetings, and networking activities.\n\n The Ideal Candidate \n You are someone who: \n\n • Has a genuine passion for helping older adults and their families.\n, • Enjoys building relationships with healthcare professionals and community partners.\n, • Is highly organized and detail-oriented.\n, • Takes initiative and enjoys a fast-paced, ever-changing environment.\n, • Communicates with empathy, professionalism, and confidence.\n, • Is comfortable balancing administrative responsibilities with client interaction and community outreach.\n, • Wants to build a long-term career in senior care and healthcare navigation.\n, • Thrives as part of a collaborative, mission-driven team.\n\n What We Offer \n\n • Competitive hourly compensation of $22.00–$27.00 per hour, based on experience.\n, • Immediate eligibility for our monthly tiered team performance bonus program.\n, • Flexible weekday schedule (20–25 hours per week).\n, • Significant opportunity for advancement into a full-time role.\n, • Comprehensive onboarding and ongoing professional development.\n, • Mentorship from experienced senior care professionals.\n, • A collaborative, supportive, and mission-driven team culture.\n, • Opportunities to network with healthcare leaders throughout the Syracuse community.\n, • A rewarding career helping older adults and families navigate important life transitions.\n, • The opportunity to make a lasting impact in the lives of others every day.\n\n Why Join CarePatrol? \n At CarePatrol, we believe every older adult deserves the right care, in the right place, at the right time. We know that finding senior care can be overwhelming, and we take pride in guiding families with compassion, expertise, and integrity. \n If you're looking for more than just a job—if you're looking for meaningful work, professional growth, and the opportunity to improve lives every day—we would love to meet you. \n Join us in making a difference, one family at a time. \n