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Mercor is partnering with leading AI labs to recruit skilled Software Engineers for cutting-edge research initiatives.These projects focus on writing and reviewing full unit test suites for complex open-source codebases across a variety of languages and frameworks.About the Role This project

Key Responsibilities** - Develop and validate coding benchmarks in React, TypeScript, or JavaScript by curating issues, solutions, and test suites from real-world repositories - Ensure benchmark tasks include comprehensive unit and integration tests for solution verification - Maintain consistency a

Job Description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. This is a hybrid role (3 days in the office/2 days remote). About your team: The Compliance Surveillance group is looking for a Senior Python Software Engineer to develop highly automated and scalable processes that scan order activity and trades to detect potential market manipulation and money laundering, in addition to other regulatory/criminal violations. We currently process more than 1 billion order events and 5 million trades per day for over 3.5 million client accounts. As a member of the group, you will implement, optimize, and scale our processes to handle new requirements and our anticipated large growth in client activity. What will be your responsibilities within IBKR: • Creation, optimization, and extension of trade surveillance processes, • Building infrastructure services to support our market surveillance system, • Participating in code reviews via a Git/Gerrit workflow, • 5+ years of professional software engineering experience in Python, C++ or Java, • 3+ years of professional experience in Python as a primary language (non-scripting), • Extensive experience in Pandas or NumPy, • 1-3 years of professional experience with Linux operating systems, • Thorough understanding of databases and SQL, • Experience with large Python codebases, • Bachelor's or master's degree in Computer Science, or a related area, • High attention to detail Good to Have: • Experience with data engineering or ETL pipelines, • Knowledge of finance, • Knowledge of C++ or Java, • Self-motivated and able to handle tasks with minimal supervision., • Superb analytical and problem-solving skills., • Excellent collaboration and communication (Verbal and written) skills., • Outstanding organizational and time management skills.Company Benefits & Perks, • Competitive salary, annual performance-based bonus and stock grant, • Retirement plan 401(k) with competitive company match, • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium., • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), • Paid time off and a generous parental leave policy, • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks, • Corporate events, including team outings, dinners, volunteer activities and company sports teams, • Education reimbursement and learning opportunities, • Modern offices with multi-monitor setups

Job Description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. This is a hybrid role (3 days in the office/2 days remote). About Your Team: Our Financial Crimes Surveillance team seeks a Senior Data Engineer to play a critical role in protecting the financial system. You'll architect, implement, optimize, and maintain sophisticated data pipelines that power real-time and batch surveillance models that pinpoint fraud, market manipulation, and money laundering across our platform. The Scale & Impact: • Process 1+ billion order events and 5+ million trades daily, • Protect 3.5+ million client accounts, • Data Architecture & Stewardship, • Own and curate dozens of mission-critical datasets that drive surveillance operations., • Design, build, and automate robust data pipelines supporting real-time and batch processing., • Develop advanced data quality frameworks to proactively identify issues before they impact operations., • Cross-Functional Partnership, • Collaborate with quantitative engineers and surveillance model developers to translate complex business requirements into scalable data solutions., • Transform high-level surveillance concepts into production-ready processes that deliver actionable insights., • Technical Excellence, • Build an analytical infrastructure enabling seamless data exploration and visualization, • Optimize data architectures and databases for maximum performance and reliability, • Create developer tooling that accelerates pipeline development and monitoring, • Ensure data accuracy, security, and compliance with regulatory standards, • Innovation & Optimization, • Continuously enhance system reliability, performance, and efficiency, • Load and format datasets for optimal consumption by quantitative researchers and ML models, • 5+ years of professional software engineering with a focus on data pipeline development (Python or Java), • 3+ years of production Python experience beyond scripting, • Expert-level proficiency in Pandas or Polars, • 1-3 years of hands-on Linux systems experience, • Deep understanding of databases and SQL optimization, • Financial services or fintech background, • Proficiency in C++ or Java, • Self-motivation and able to handle tasks with minimal supervision., • Superb analytical and problem-solving skills., • Excellent collaboration and communication (Verbal and written) skills., • Outstanding organizational and time management skills.Company Benefits & Perks, • Competitive salary, annual performance-based bonus and stock grant, • Retirement plan 401(k) with competitive company match, • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium., • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), • Paid time off and a generous parental leave policy, • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks, • Corporate events, including team outings, dinners, volunteer activities and company sports teams, • Education reimbursement and learning opportunities, • Modern offices with multi-monitor setups

Job DescriptionSolution EngineerJob Type: Temporary (12-month assignment) Pay Rate: $50-80/hour DOE Location: White Plains, NY | Hybrid (minimum 3 days on-site per week)Job OverviewMadison Approach Staffing is recruiting for a Solution Engineer to support our client's Information Technology department during a multi-year ERP transformation initiative. This role requires strong expertise in cloud architecture, enterprise application integration, and hybrid infrastructure solutions. The ideal candidate will lead end-to-end cloud architecture implementations, integrate SaaS/IaaS/PaaS components into existing enterprise systems, and ensure seamless interoperability between cloud and on-premises environments. Experience with ServiceNow, ERP systems, IDAM platforms, and multi-cloud environments (Azure, AWS, GCP) is essential. This is an immediate-start, 12-month contract opportunity.Key Responsibilities • Implement end-to-end cloud architecture for enterprise applications and services across Azure, AWS, and GCP platforms, • Evaluate and select appropriate cloud services based on business and technical requirements, • Lead integration of SaaS, IaaS, and PaaS components into existing enterprise systems including ServiceNow, ERP platforms, and IDAM systems, • Ensure seamless data flow and interoperability between cloud and on-premises systems, • Implement cloud security best practices including IAM (Identity and Access Management), encryption, and network security protocols, • Design hybrid and multi-cloud strategies to meet organizational needs, • Enforce architectural standards and reusable patterns across all implementations, • Maintain architecture diagrams, decision logs, and comprehensive technical documentation, • Provide support services for ongoing enterprise projects including SaaS migrations, HR system implementations, and platform modernization initiatives, • Develop and maintain governance documentation, technical architecture, and solution blueprints to guide effective implementation and evolution of projects, • Work closely with project teams and stakeholders to provide technical expertise and ensure all solutions align with organizational goals and industry best practices, • Conduct thorough analysis of client and user requirements; design, develop, and test software to meet defined specifications including the ability to uncover, comprehend, and document complex business requirements, challenges, and processesRequired Skills & Experience, • Experience: 5-7 years of designing and architecting technical solutions with focus on cloud infrastructure, • Cloud Architecture: Proven capability to implement end-to-end cloud architecture for enterprise applications and services, • Cloud Platforms: Strong hands-on experience with Azure, AWS, and/or GCP including service evaluation and selection, • Integration Expertise: Experience leading integration of SaaS, IaaS, and PaaS components into enterprise systems, • Hybrid Architecture: Ability to design and implement hybrid and multi-cloud strategies, • Enterprise Platforms: Experience with ServiceNow, ERP systems, and IDAM (Identity and Access Management) platforms, • Cloud Security: Deep knowledge of cloud security best practices including IAM, encryption, and network security, • DevOps: Familiarity with DevOps practices and CI/CD pipelines, • Solution Engineering: Advanced knowledge of industry-standard solution engineering, application architecture, and systems integration approaches, • Documentation: Strong ability to maintain architecture diagrams, decision logs, and enforce architectural standards, • Communication: Excellent verbal and written communication skills with ability to interact effectively with technical and non-technical stakeholders, • Education: Bachelor's degree or equivalent in Computer Science or related field, • Must be local to the Tri-State area and available for W2 employmentPreferred Skills & Experience, • Cloud fundamentals certification (Azure, AWS, or GCP), • Multiple cloud platform certifications, • Experience with governance frameworks and enterprise architecture methodologies, • Background in finance, HR, or supply chain management systems, • Familiarity with enterprise content management and collaboration platforms, • Experience with datacenter consolidation and IT infrastructure servicesWork Schedule & Details, • Monday through Friday, 7.5-hour work day with 0.5-hour unpaid lunch, • Hybrid schedule with minimum 3 days on-site (remote work privileges may be adjusted based on business needs), • Paid for time worked only; no paid holidays, vacation, or sick days during contract period, • Overtime not permitted unless authorized in advance, • Immediate start date availableTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration.No C2C or subcontracted vendors. W2 eligible employees only.

Job Description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. This is a hybrid role (3 days in office / 2 days remote). About Your Team: Shape the Future of Market Integrity at Interactive Brokers. Interactive Brokers (IBKR) seeks a Quantitative Software Engineer to join our elite transaction surveillance team. You will leverage your quantitative skills and experience in financial markets to develop sophisticated detection systems that identify market manipulation, fraud, and money laundering attempts before they impact market integrity. Your work will directly influence how one of the world's largest electronic brokers protects the financial ecosystem. What will be your responsibilities within IBKR: • Architect next-generation surveillance models to detect emerging manipulation patterns across global markets, • Partner with compliance leadership to ensure surveillance systems meet and exceed regulatory expectations, • Translate your experience into algorithms that identify suspicious trading and cashiering activity with high accuracy, • Conduct sophisticated data analysis on massive financial datasets (hundreds of millions of daily orders, millions of daily trades), • Evaluate model performance to optimize detection accuracy while minimizing false positives Attention Candidates: If your experience is exclusively in bank risk departments building, VAR models or similar frameworks, please note this role involves fundamentally different expertise in surveillance technology and compliance systems. • Bachelor's degree in Computer Science, Mathematics, Statistics, Physics, or related quantitative field, • Strong programming proficiency in Python, • Professional experience: 5+ years (3+ for Master's, 1+ for PhD) hands-on experience in market surveillance, • Domain expertise in at least one of:, • Large-scale financial data analysis (orders, trades, market data), • Market manipulation detection methodologies (spoofing/layering, insider trading, money laundering, fraud, etc.), • Regulatory-driven feature engineering, • Regulatory background at the SEC, FINRA, or major securities exchanges, • Advanced degree in a quantitative discipline, • Mastery of Python data science tools (pandas, scikit-learn, xgboost, catboost), • Deep understanding of market microstructure and trading strategies, • Self-motivated and able to handle tasks with minimal supervision., • Superb analytical and problem-solving skills., • Excellent collaboration and communication (Verbal and written) skills., • Outstanding organizational and time management skills.Company Benefits & Perks, • Competitive salary, annual performance-based bonus and stock grant, • Retirement plan 401(k) with competitive company match, • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium., • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), • Paid time off and a generous parental leave policy, • Daily company lunch allowance is provided, and a fully stocked kitchen with healthy options for breakfast and snack, • Corporate events, including team outings, dinners, volunteer activities and company sports teams, • Education reimbursement and learning opportunities, • Modern offices with multi-monitor setups

Job Description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. About INTERACTIVE BROKERS! This is a hybrid role (three days in the office/two days remote). Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry. About Your Team: As a Senior DevOps Engineer, you will be a member of the Enterprise Architecture organization and responsible for ensuring the availability, scalability, and reliability of systems and applications. What will be your responsibilities within IBKR: • Write and review code, develop documentation and capacity plans, and conduct proof-of-concept work on new technologies., • Design, implement, and maintain CI/CD pipelines to ensure efficient and reliable build and release processes., • Serve as an escalation contact for service incidents as part of an on-call rotation., • Develop and maintain infrastructure-as-code using tools like Terraform or CloudFormation., • Mentor junior engineers and provide technical guidance., • Stay up-to-date with industry trends and emerging technologies. Which skills are required: • Bachelor's or Master's degree in computer science or other STEM-related field., • 5+ years of experience in Linux/Unix systems and networking fundamentals., • 5+ years of coding experience., • Experience with cloud platforms (AWS or Azure)., • Experience with infrastructure-as-code tools (Terraform or CloudFormation)., • Excellent skills in problem-solving and communication, both verbal and written. To be successful in this position, you will have the following: • Experience in a highly regulated industry such as health care or finance., • Experience with agile methodologies., • Experience with containerization technologies, such as Docker and Kubernetes., • Experience in application software developmentCompany Benefits & Perks, • Competitive salary, annual performance-based bonus and stock grant, • Retirement plan 401(k) with a competitive company match, • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium., • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), • Paid time off and a generous parental leave policy, • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack, • Corporate events, including team outings, dinners, volunteer activities and company sports teams, • Education reimbursement and learning opportunities, • Modern offices with multi-monitor setups

Job Description Job Title: Integration Engineer Location: White Plains, NY-10601 Salary/Payrate: $115K-$125K annually and AWESOME benefits!!! Work Environment: Hybrid, 3 days in office/2 remote (some weekends/after hours) Term: Permanent Bachelor’s degree required: Yes Referral Fee: AMS will pay $500 should the person you refer gets hired JOB DESCRIPTION #LI-JP1 Integration Engineer Our client, a leading global law firm, is seeking a skilled Integration Engineer to support the planning, evaluation, and deployment of firm-wide technologies. This role plays a key part in maintaining IT standards, implementing secure solutions, and supporting advanced technical operations. Key Responsibilities: • Lead and support mid-to-large scale tech implementations and system migrations, • Analyze, design, and implement technical systems and infrastructure, • Troubleshoot complex technical issues and conduct advanced research, • Recommend improvements to workflows and system designs, • Maintain documentation and contribute to security protocols and IT policies, • Provide third-level support (24/7 as needed), • Ensure compliance with firm standards and collaborate effectively across teams Required Skills & Experience: • Strong knowledge of Microsoft systems, Active Directory, virtualization (e.g., VMware), Citrix, and SCCM, • Experience in enterprise IT environments and remote software deployment, • Proficient in scripting (PowerShell, Batch, VBScript), networking (TCP/IP, DNS, DHCP), and imaging tools, • Excellent communication, problem-solving, and organizational skills, • Ability to manage multiple priorities in a fast-paced setting, • High school diploma (or equivalent) and 5+ years of relevant experience

Job DescriptionSenior Electrical Engineer - Critical Facilities - White Plains, NY (hybrid /remote) Our client is a Leading Engineering Design and Commissioning Company that has a national footprint. They specialize in MEP critical facilities and provide design, commissioning, consulting and management expertise. They have a mindset to provide reliability, energy efficiency, sustainable design and LEED expertise when providing these consulting services for Enterprise, Colocation and Hyperscale Companies. This career-growth minded opportunity offers exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. This challenging and unique role will involve acting as a senior electrical engineer, designing critical power systems for new data centers and expansions to existing data centers. The ideal candidate will have past experience designing electrical systems specifically for large data centers. They will have experience and in-depth knowledge of Electrical Power Systems / Power Distribution System design and installation. Previous experience with electrical equipment design to include Generators, UPS systems, PDUs and electrical switchgear is a must. They will be proficient using AutoCAD MEP and Revit MEP to develop electrical construction models and documents. You will help lead the design and effectively work with / communicate with all the trades and stakeholders involved in the project. Responsibilities: • Manage projects, create designs and plans, provided and gather specifications, and execute assignments in a multidisciplinary electrical engineering design role for all sizes of data center facility design projects- enterprise data centers, Colocation Providers and for Hyperscale Companies., • Create Conceptual Designs gathered from meetings with the client for Field Engineer focus, • Work with Management to respond to RFPs; Review shop drawings and submittals; Review and respond to RFIs, • Establish project objectives, policies, procedures and performance standards within boundaries of company policies Put these in clear concise work statement for the field, • Represent the company in project meetings as needed, • Collaborate with all design staff and oversee full cycle electrical design activities, • Interact closely with the Project Management Team to produce construction documents, develop and edit project specifications and lead the construction administration process, • Execute and lead design teams and design projects of complex scope, • Perform intermediate to advanced electrical design tasks including development of electrical distribution systems and topologies, infrastructure and equipment layouts and selection / sizing of equipment, • Utilize AutoCAD and Revit software to prepare drawings, • Review and / or prepare book or sheet specifications for electrical systems, • Develop and / or review sequences of operations, • Assist in proposal development including project scope, schedule and budget, • Effective management of project design team including resource forecasting and coordination, • Identify potential project scope changes and aid in development of strategies to minimize impact and control deviations from estimated costs and project deadlines, • Support contact for design clients and builds effective, long-term client relationships, • May direct / coordinate interns / other engineering and technical staff, • Survey existing building conditions / Conduct Field Observations and prepares technical reports of findings and commissioning support, • Collect data and other information for construction documents, • Prepare project design and construction documents, • Review and complete punch lists and project closeout documents, • Prepare project progress reports for internal and external stakeholders, • 8-15 years experience, • Experience working for MEP firms, an A/E firm, • Bachelor's Degree in Electrical Engineering or similar engineering degree, • Licensed PE / EIT a Plus, • Experience with the design process of building systems for data center and mission critical projects, • Knowledge of electrical systems found in buildings including single/three phase power distribution, lighting and lighting controls, grounding and life safety systems, • Knowledge of codes and specifications for the design of electrical systems including National Electric Code, Life Safety and Energy Conservation Codes, • Technical / design software including short circuit coordination and arc flash studies, equipment sizing, underground feeder calculations and lighting calculations, • Previous experience using: Revit MEP projects, AutoCAD MEP, BIM a plus, • Experience working on data center /data center / mission critical projects, • Extensive Experience with Electrical Power Systems and Equipment - UPS / Uninterruptible Power Supply, Generators, Batteries, switchgear , Power Distribution Units, Backup Power , Electrical Power, Power Systems , Medium Voltage , High Voltage , etc., • Experience working on complex data center/mission critical facilities design projects a must, • Exceptional organizational skills for file management, • Skilled with various electrical topologies and distribution systems, • Skilled in performing code analysis including selection of equipment, wiring, etc. to meet code requirements, • Ability to successfully work independently, • Self Starter, self motivated, and should prioritize well, • Effective Communicator – emails, phone and face to face, • Complete assignments accurately and with attention to detail, • Analyze and prepare documents, reports and correspondence, • Communicate effectively directly with clients and at times serve as primary point of client contact, • Ability to work under pressure and meet close deadlines, • Ability to effectively plan and delegate the work of others, • Organizational skills, with the ability to manage multiple tasks simultaneously After applying, if you have further questions, you may call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate

Key Responsibilities** - Develop and validate coding benchmarks in Python by curating issues, solutions, and test suites from real-world repositories - Ensure benchmark tasks include comprehensive unit and integration tests for solution verification - Maintain consistency and scalability of benchmar

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.