Customer Service Representative - State Farm Agent Team Member
17 days ago
Garland
Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Paid time off, • Profit sharing We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Provide an unparalleled customer support experience via in person, phone, email, and text, • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers, • Process customer service requests quickly and thoroughly, • Treat our customer with the Platinum Rule, Treat others how they want to be treated, • Collaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustments.QUALIFICATIONS:, • Property & Casualty license required; will consider candidates whose license is currently on hold or have held an active P & C license in the last 12 months, • Intermediate knowledge with productivity software (MS Outlook, MS Word, MS Teams), • Experience with Salesforce a plus, • Excellent oral and written communication skills, • Flexible and willing to do what is needed to get great work done, • A natural inclination to work within a culture that is fast-paced and dynamic, • Able to effectively relate to a customer, answer their questions, and anticipate their needs, • Excellent communication skills to assist customers and coordinate with other agency team members, • Proactive in problem-solving, • Must be Bilingual (Spanish)BENEFITS:, • Hourly pay plus commission/bonus opportunities, • Growth potential/Opportunity for advancement within my office, • Paid time off (vacation and personal/sick days), • Life Insurance, • Virtual Healthcare Benefits, • Valuable career-building experience, • Profit Sharing