Embroidery/Uniform Sales Associate
4 days ago
Modesto
Job Description Job Summary: We are seeking a dedicated and customer-focused Embroidery/Uniform Sales Associate to join our team. This role requires excellent customer service, strong attention to detail, and the ability to manage various customization projects, merchandising tasks, and vendor-related responsibilities. The ideal candidate will be highly organized, proactive, and capable of handling multiple tasks efficiently. Key Responsibilities: Customer Service & Sales: • Consistently demonstrate excellent customer service and professionalism., • Meet and exceed all departmental and individual sales and service goals., • Maintain a friendly, helpful, and productive attitude with all associates and customers., • Communicate and share essential information with team members and management., • Follow store and departmental policies and procedures., • Consistently maintain and upgrade knowledge and skill levels., • Assist in all areas of the store as directed by management. Merchandising & Inventory Management: • Daily merchandising, stocking, signage, and maintenance of assigned areas., • Maintain in-depth knowledge of products and customer needs within assigned areas. Customization Responsibilities: Embroidery: • Complete in-house embroidery projects accurately and within the required due dates., • Maintain embroidery logs and keep records up to date daily., • Ensure all embroidery supplies are stocked and maintained., • Perform routine embroidery machine maintenance and coordinate with the Uniform Manager for extensive repairs., • Maintain an organized and neat embroidery workspace., • Update embroidery specification sheets and maintain the binder for reference. Customization Orders: • Coordinate outside customization services such as screen printing, heat press, and embroidery., • Save digital specs by agency for easy reference in the Crescent Files., • Create pricing for outside customization based on service type and quantity., • Generate quotes and purchase orders for customization projects., • Follow up on estimated arrival times (ETA) for all outside customization orders and keep customers informed. Academy Coordination: • Prepare and update paperwork packets for upcoming academies (e.g., MJC Fire Delta Academy)., • Communicate necessary academy details to staff and associates., • Train associates on academy paperwork specifications and procedures., • Coordinate with the inventory manager regarding stock needs and key academy dates., • Pre-check packages for tailoring, verify completed packages, and notify customers. Vendor & Inventory Management: Sanmar Vendor Management: • Oversee communication and order processing through the orders email account., • Manage customer orders, inquiries, and follow-ups., • Handle account management for key clients, including Oak Valley, Stan CO SO, Tuolumne CO SO, and AMR., • Process DLA orders and ensure accuracy in fulfillment. YMS Order Processing: • Create and verify purchase orders for outgoing YMS shipments., • Ensure items sent are correct, including first initials, sizes, and quantities., • Prepare orders for scheduled transfers (Mon/Wed) and follow up on pending POs exceeding two weeks., • Maintain and update paper logs and make new sheets available for staff. YMS Incoming Orders: • Verify that completed orders are picked up on transfer days., • Inspect garments to ensure correct printing and log received items., • Match garments with correct packages and notify customers when orders are ready., • Organize completed items on the alterations pick-up rack as needed. Qualifications: • Prior experience in retail, customer service, or sales preferred., • Strong organizational skills and attention to detail., • Ability to multitask and manage various projects simultaneously., • Proficiency in Microsoft Office and ability to learn internal systems., • Excellent communication and teamwork skills. Schedule: Monday–Friday, 8:55 AM – 5:00 PM If you are a motivated and detail-oriented professional with a passion for customer service and customization, we encourage you to apply!