Dispatch Assistant - Seasonal
hace 11 días
Modesto
Job Description Position Summary: This position provides general clerical, telephone and radio support for the Modesto terminal office and provides back-up, as needed for driver supervisor’s dispatch duties. This position requires contact with a diverse group of staff, internal and external contact at all levels of the organization. Essential Functions / Duties and Responsibilities • Answer phones and radios and greet all drivers, sub-haulers (all customers) and general public in a professional and courteous manner;, • Provide back-up support and relief coverage for company dispatchers and other staff during breaks and as needed;, • Assist dispatchers in daily load assignments; Makes loading and unloading appointments as needed., • Effectively communicate with drivers and customers via phone, radio or other means of communication to provide direction and problem-solving with driver, both verbally and in writing, in English and/or Spanish, as needed., • Prepare and enter data and any documentation related to daily operations into scanner and/or computer., • Gather, sort, and review/analyze company driver logs and DVIR’s for irregularities as required by DOT and CHP; Track and return documents to drivers for completion or correction; to assure regulatory compliance follow up appropriately with drivers each day to collect corrected or missing documents., • Keep driver supervisor/dispatchers informed of any drivers with non-compliance issues, Hours of Service Violations, log and DVIR irregularities. Provide dispatchers with daily list of drivers with outstanding logs, DVIR’s or other load documents., • Collect, sort, match logs, field tags, freight bills, and other load documents; maintain electronic or paper files of same as directed by terminal manager, • Audit load paperwork for each company driver; Work with drivers to assure missing or incorrect items on their log books are corrected and returned to the office promptly, • Monitor, Issue/collect all items required for bin and hopper transportation such as but not limited to grain ratchets, pogo sticks, wench bars, straps/ropes and corner irons; prepare and maintain documentation showing related equipment issued to employees and returns., • Assist dispatchers as needed to communicate with maintenance department personnel regarding repair orders to assure that equipment had been repaired and proper paperwork has been turned in; Review or audit DVIR’s to ensure drivers accurately complete and turn in daily and that all paperwork is signed off as required by FMCSA., • Copy load documents for billing purposes., • Coordinate sub-hauler recruitment and on-boarding activities; assure all sub-haul paperwork is issued, collected and properly on file with the company; collect and review all sub-haulers (independent contractors) paperwork to assure compliance with DOT and company compliance standards; perform sub-haul related duties in efficient manner in order to provide seamless contracting and onboarding of sub-haulers., • Prepare and maintain timely and accurate sub-haul records and progress reports for terminal manager, showing individual sub-haulers’ progress towards file completion and paperwork compliance; keep terminal manager informed of progress so adequate number of sub-haulers are authorized and ready to start at start of season., • Provide dispatch and management personnel with back-up and other assistance as needed for other operations duties (non-supervisor duties) including, but not limited to::, • Work with office clerk to gather information needed for accounting dept. to complete payroll and billing, in a timely and effective manner;, • Assist in developing and maintaining customer maps, • Assist dispatch dept. staff in making appointments with customers for loading/unloading of product, • Act as liaison between dispatch and maintenance departments and rental truck providers on out-of-service issues and scheduling of replacement trucks;, • Work with maintenance safety and/or operations departments. to assure all tickets for mechanical violations have been repaired and signed off by the CHP in a timely fashion., • Take physical inventory of equipment, including empty containers, in yard as directed by terminal manager, • Be available to work day or night shift, including overtime and weekends as directed by terminal manager;, • Drive the company vehicles for duties as assigned., • Adhere to company policies, procedures an safety regulations. Use all safety equipment necessary. Report any unsafe acts or conditions., • Other duties as assigned Performance Standards: • Effectively participates as part of the team, assisting where appropriate and requesting assistance when needed., • Achieves a customer focus by delivering high quality, cost effective service., • Adheres to company policies, procedures and practices and industry rules/regulations., • Performs all duties in keeping with Company mission, vision and values., • Completes assignments in timely and accurate manner; performing duties independently with minimum supervision., • Organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately, • Must be able to work and communicate articulately and effectively with a diverse group of employees, customers, and general public., • Maintains the highest level of professionalism, • Maintains at all times the highest level of confidentiality—maintaining the confidentiality of all proprietary information, trade secrets, company and/or customer information and employee information-- including but not exclusive to wages, load rates, addresses, status, and other private information that may be accessed through the position or department. Position Specifications Education: • High school diploma, GED or trade school equivalent, Some college preferred, • Strong verbal and written communication skills required, • Bilingual, English and Spanish preferred., • Ability to read, understand, and explain materials commonly used in the job function, • Strong English, grammar, spelling, punctuation and math skills. Technical Training: • Demonstrated knowledge of office practices, procedures and equipment, • Demonstrated knowledge of the transportation duties and dispatching methodology, • Good sense of geographic area with ability to read maps and give accurate directions., • Experienced Microsoft Outlook, Word, Excel computer skills; able to learn and utilize proprietary software programs required for the job functions, • Valid California Driver License with an acceptable record. Experience: • Minimum of 1 year general clerical experience with high people interaction., • Min. of 6 mo. dispatch experience., • Experience in transportation industry or related field helpful. Work Environment: • Typical office/inside environment with frequent exposure to shop, yard and outside environment., • Occasional travel required. Physical/Mental Abilities: • Professional attitude and appearance consistent with position and responsibilities., • Self-motivated and detail oriented; work with minimum supervision., • Required to sit, stand, walk, and reach with hands and arms., • Occasionally lift up to 100 lbs., • Frequently lift up to 50 lbs., • Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation., • Must have visual acuity sufficient to read a computer screen, maps, dispatch sheets, documentation, and policies & procedures., • Ability to occasionally bend, squat and climb including ability to ascend and descend stairs., • Mental acuity to analyze information and to make effective, positive decisions, using good judgment.