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Now Hiring ABA Behavior Technicians for Afternoon Shifts!! • Westchester County: What You’ll Love About the Behavior Technician Position! About Compass: At Compass ABA, we prioritize highly individualized ABA therapy. By considering every aspect of our clients' and families' lives, we create tailored treatment plans. Our commitment to excellence is fundamental to our mission. We believe that learning is a joyful exploration, and we strive to empower children in a safe and supportive environment, enabling them to reach new heights. As an ABA Behavior Technician with Compass ABA, you will provide one-on-one instruction in homes or community settings across New Jersey, New York, and New Mexico. Your role will involve helping children with autism develop crucial communication, social interaction, play, and daily living skills. Join us on this fulfilling adventure that brings joy to both you and the children you serve! Are you passionate about helping children reach their full potential? We’re looking for enthusiastic Behavior Technicians/Registered Behavior Technicians (or adventurers at heart!) to join our team and creatively guide the course of ABA therapy. • Compensation: $25-35/hr (Based on Experience), • Job Type: Part-Time (15-20 hours/week depending on client schedules) Westchester County • Buchanan, NY: Mon, Tues, Wed, Fri: 4:30- 6:30PM, & Sat 11AM- 3PM, • Work schedule generally consists of 3-4 hours per day, • High School Diploma or equivalent; a college degree is preferred, • Previous experience working with children or individuals with autism or related developmental disabilities is preferred, • Reliable transportation to client homes or designated locations, • A passion for helping individuals with autism and developmental disabilities, • Strong communication and interpersonal skills, • Comfort with technology – data collection is a key part of ensuring client progress, and we rely on digital tools to track success, • Ability to adapt and navigate challenges with a problem-solving mindset, • A commitment to continuous learning and growth, • Adventure Guide: Implement direct one-on-one Applied Behavior Analysis (ABA) therapy sessions for individuals with autism spectrum disorder under the guidance of a Board Certified Behavior Analyst (BCBA), • Behavior Navigator & Skill Scout: Utilize strong problem-solving skills to manage challenging behaviors and enhance clients' social and communication skills and independence, • Team Explorer: Collaborate effectively with team members and family to implement behavior intervention plans, • Progress Compass: Collect and record data on client progress, utilizing information to adjust treatment plans, • Compass of Compassion: Maintain professionalism and a commitment to providing high-quality services, • Supervision hours provided to support your progress toward obtaining your Registered Behavior Technician certification or BCBA certification!, • Virtual Orientation to kickstart your journey!, • Reduced tuition at Felician University or Kean University, our academic partners, • Flexible hours to accommodate your schedule, • Same Day Pay – Get fast access to funds for your financial needs!, • Paid holidays, • Accrued sick time, • Referral bonuses, • Be part of a collaborative team focused on the well-being of our employees, clients, and their families! What to Expect After You Apply Apply now and expect a response within 1-2 business days. By applying, you agree to receive communications from Compass ABA. Compass ABA values a diverse and inclusive workplace, ensuring equal opportunities for employment and advancement for all qualified individuals, irrespective of protected characteristics such as race, religion, age, gender, sexual orientation, disability, or any other status recognized by law. IND123

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Business Analyst to work in Englewood, NJ with our global client. This is a hybrid position, working onsite 2 days per week. Rate: $40/hr Responsibilities: • Act as a liaison between business stakeholders and IT department to ensure any IT related requests, etc. are managed accordingly., • Provide support in troubleshooting and managing internal user requests. Requirements: • 3+ years of experience as a business analyst., • Strong communication skills., • Strong critical thinking and analytical skills., • Basic knowledge of IT Service Management, with proven experience understanding ITIL basics/fundamentals., • Previous experience working in the IT space, either functional or technical. Why NTT DATA? Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities. NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Job Description Our client, a prestigious Am Law 100 firm, is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery. Key Responsibilities • Act as a first point of contact for customers, providing timely, high-quality technical assistance and solutions., • Support and promote new technologies across the firm., • Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events)., • Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events., • Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues., • Install, configure, and maintain firm-standard software and systems., • Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication., • Maintain office computers, printers, and asset management systems to ensure accuracy and availability., • Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets., • Support mobile device technologies and remote access tools (Citrix, VPN)., • Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams., • Promote and enforce data security policies and best practices in compliance with information security regulations., • Contribute to IT projects, deployments, training, and user adoption of firm technologies., • Advanced knowledge of Microsoft Operating Systems, application installation, and configuration., • Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10)., • Strong experience with Citrix, VPN, and remote access technologies., • Expertise in networking technologies, cabling, and data communications., • Proficiency in mobile technologies (iOS, iPadOS)., • Strong understanding of data security, customer service principles, and project management., • Excellent problem-solving skills, with the ability to work independently and take ownership of service requests., • Associates or Bachelors degree preferred, or equivalent work experience., • Minimum 3 years of direct customer support experience in software, hardware, and networking., • Minimum 3 years of LAN, WAN, and network systems support and management., • Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices., • Prior experience in a professional services or law firm environment required. Overtime eligible, full benefits & bonus Candidates must be able to come into the office 5 days/week and be available to work at least one weekend per month.

Job Description Product Owner/Designer Pay Status and Classification: Exempt, Regular Full-time Supervisor Title: Director of Product Management Work Location: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Product Designer is expected to be in the office for company meetings. Position purpose: The Product Designer plays a vital role in product development, ensuring that products meet client needs and expectations. They gather detailed requirements and develop new features and products. The Product Owner prioritizes and refines items within the backlog, sprints, and releases. Additionally, they lead refinement, planning, and review meetings with the Development teams and stakeholders. Essential Duties and Responsibilities: • Project and Backlog Management: Develops and prioritizes a large development backlog with regularly changing priorities., • Collaboration: Collaborates with the development teams, quality assurance, and Scrum Masters to build and evaluate new features and products., • Communication and Presentation: Presents complex designs across technical and non-technical teams., • Scrum and Agile Practices: Leads and participates in critical scrum meetings like Refinement Meetings, Sprint Planning, and Sprint Reviews., • Research and Knowledge Acquisition: Performs user and product research by exploring ideas with internal and external stakeholders. Gains expertise in new subjects, technologies, and concepts pertinent to the products under development., • UI/UX Design and Critique: Creates and critiques UI/UX artifacts used to guide the development team. Ensures that users can easily navigate through technology and products. Maintain a cohesive look and feel for products., • Team Leadership and Motivation: Motivates development teams to meet sprint commitment and product quality goals., • Other duties and projects as assigned. Required Skills/Abilities: • Excellent interpersonal and customer service skills., • Strong written and spoken communication skills., • Excellent troubleshooting skills., • Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously, while maintaining attention to detail., • Strong analytical and problem-solving skills., • Effectively responds to feedback and demonstrates the ability to adapt to changes., • Proficient with Microsoft Office Suite, Jira, Prototyping Tools, and Product Analytic Tools., • Ability to work a flexible schedule, including evening hours at least twice per week. Experience: • A minimum of 4 years of experience as a Product Owner, Business Analyst or active participant in a Scrum process., • Experience working directly with software development teams and international teams, • Demonstrated knowledge of UI/UX principles for both mobile and browser applications., • Demonstrated knowledge of scrum and agile principles., • Exposure to logistics, education, public safety, fleet maintenance fields. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • Must be able to distinguish between colors. Driving Requirements: • A valid driver's license is required., • Must be able to drive to various locations to test software. Annual Salary Range: $80,000.00 to $130,000.00 Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Supply Chain Analyst Location: Englewood Cliffs, NJ -07632 Duration: 12 months Contract Pay Rate: $29/hr/W2 Job Description: Education and Years of Experience: • Undergraduate Degree in Business, Economics, Finance, or similar Client Electronic Americas Supply Chain Team is responsible for ensuring product availability to meet forecasted demand by the Sales Subsidiary with analysis function. Forecasts are generated via consensus calls with Sales Teams, Marketing Teams, and with the Client Global Operations Center and tracked using spreadsheets, SAP, and Client Systems and Tools. We are looking for an experienced and motivated Supply Chain Analyst to join the team at Client Electronics. The Supply Chain analyst will play a critical role in managing demand forecasting, inventory optimization, and supply chain operations for a specific product category. This position requires working closely with cross-functional teams, including Product Management, Business Management, Sales, Manufacture and Operations, and analyzes and publishes daily/weekly reports. Key Responsibilities: • This role is responsible for ensuring product availability to meet forecasted demand by account, receiving order based on allocation, and delivering to customer on time, • Manage and operate weekly demand forecast by SKU/site level and provide customer order commitment and update top-line forecast to secure short-term (6 months) supply, • Collaborate with Product Management, Business Management, Sales, and Operations teams to understand new product launches, promotions, and other events impacting demand and adjust forecasts accordingly, • Track weekly order received by customer and process and manage customer order to meet on time delivery, • Coordinate with HQ/factory to ensure optimal production scheduling and supplier management to meet demand requirements, • Monitor sales order receiving and shipping process to secure monthly sales targets, • Provide regular updates and recommendations to senior management on demand, inventory, and supply chain performance, • Minimum of +2-year experience in Supply Chain / forecast management /demand planning / operation experience, • In-depth knowledge of Supply chain operations and processes, • Willingness to take ownership and work in a collaborative environment, • Strong analytical skills with a natural intellectual curiosity, • Good presentation skills and the ability to articulate insights from analyses, • Positive attitude and willingness to adapt, • In-depth Excel skills, SAP, tableau, Alteryx is preferred About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Supply Chain Analyst Location: Englewood Cliffs, NJ -07632 Duration: 12 months Contract Pay Rate: $29/hr/W2 Top skills: Critical Thinking, Communication, Excel Additional Job Description: • Learns to use professional concepts. Applies company policies and procedures to resolve routine issues, • Works on problems of limited scope. Follows standard practices and procedures, • Normally receives detailed instructions on all work Roles & Responsibility: • Manage weekly CPFR process with key accounts, • Build and communicate the weekly forecast for both Sell In and Sellout units, • Ensure Order Management accuracy in ERP system - SAP, • Identify potential gaps in demand/supply forecast and resolve deltas, • Drive weekly internal recaps for Sales & Operations Planning (S&OP), • Daily involvement in managing S&OP escalations, • Manage and measure supply chain processes including channel risk and shipping performance, • Must be comfortable presenting to and promoting consensus-building internally and externally, • Must be comfortable working in a multi-cultural business environment, • Additional duties and responsibilities as assigned About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Korean- Financial Analyst Location: Englewood Cliffs, NJ -07632 Duration: 6 months Contract Pay Rate: $28/hr/W2 **Korean and English Language Requirement Job Description: Education and Years of Experience: • Bachelor's degree in Accounting or Finance The proposed position will take the responsibility to provide assistance with SEA CE SVC financial reporting and analysis. This position will participate in financial report, managing budgetary expenses and overhead expenses, month-end closing, expense forecasting and provide detailed expense analysis to the senior manager. Essential Duties and Responsibilities: • Prepare and perform month-end closing, financial forecasting, reporting, and operational metrics tracking to help senior management make well-informed decisions., • Prepare monthly Profit and Loss data for CE service division and consolidate SEA service P&L data for CSD monthly leadership meeting, • Assist in analyzing actual operating results at Month-end, Quarter-end, year-end and compare to the forecasted monthly/annual plan and present findings to the upper managements., • Prepare various financial and operation monthly report and communicate to each expense requestors for incorrect expense posting text format (Service expense compile data, Head Count Report, Social Meal Tracker, SCR report, and etc.), • Keep track of KPI data of CE Service division for the monthly report for leadership, • Allocate expenses to each business area by sales related call volume and reclassify GL account information for budget management, • Allocate budget to each cost center and GL after expense approval., • Follow up with service asset modification activities such as Inventory Scrap, Refurbishment (R/B) and Free of Charge (FOC) orders., • Assist finance related inquiries and establish guidelines and policies to support CE SVC division regarding budget, expense, travel and Etc., • Prepares Executive SCR Reports to assist in the decision making of Division leadership team., • English and Korean Bilingual is must. Both must be fluent or native, • 0-2 years of professional experience in related area (Accounting or Finance), • Bachelor's degree in accounting or related financial discipline; flexible w/ major if candidate has sufficient professional experience in related area, • Advanced skills in Excel heavy use of Excel in this role, • SAP experience, • Data mining and analysis experience is a must w/ ability to produce ad hoc reports for use by direct supervisor and leadership About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Stock options plan LOCATION: NYC (SoHo) Must have retail in background preferably Apparel or shoes TYPE: Full-Time/Exempt SALARY: $160k-$180k+ +Bonus Note: Relocation and any associated costs are the sole responsibility of the person hired for this position. OVERVIEW The Associate Director, Data Science & Analytics will champion the consumer experience across all online channels through data driven strategies. This leadership position requires a deep understanding of the role that Data Science can play in retail and ecommerce, applying advanced analytic data modeling and machine learning to all areas of the digital business to drive KPI optimization. This role will champion and lead extensive analysis of the online business, provide maintenance of brand web analytics tools and will serve as a team expert in digital analytics spanning Web, Mobile, Social, Email and Media to drive acquisition, retention and brand loyalty. In close collaboration with the local and global Digital teams, this role will help deliver a complete picture of performance and assist in the growth of ecommerce. RESPONSIBILITIES Lead the creation and implementation of best practices for statistical modeling, machine learning, and advanced analytics to support the Digital Americas business. Oversee the design, development, and deployment of predictive and AI/ML models (e.g., churn prediction, price elasticity, LTV forecasting) that drive measurable business impact. Provide hands-on technical leadership in data science, machine learning, and data engineering; contribute to model design, algorithm development, and scalable MLOps practices. Collaborate with Global teams to assess and enhance overall data architecture, ensuring alignment with strategic goals. Champion the prioritization of Americas requests in Globally owned systems, from ticket/request development through proper implementation, QA and rollout Lead the integration of Americas third party tools with DWH, Liftlab and any other Analytics team-led systems. Partner with Digital Americas stakeholders to optimize data collection, define actionable insights, and guide data-driven decision-making. Champion web and digital analytics, including A/B and multivariate testing, KPI development, and performance measurement across digital platforms. Manage web analytics (e.g., Google Analytics) audits and measurement frameworks; ensure accurate tagging, tracking, and reporting for all key metrics. Oversee third-party relationship with data/analytics-related vendors from implementation to program management and optimization Develop and maintain dashboards, forecasting models, and analytical reports to support revenue growth, visibility, and accountability. Analyze and communicate website and business performance metrics, delivering actionable insights to optimize marketing, product, and digital experience. Stay current with emerging trends, tools, and methodologies in analytics, AI, and predictive modeling to continually elevate team capabilities. Manage and mentor the Business Analyst, fostering growth, collaboration, and analytical excellence. Support ad hoc analytical requests and cross-functional reporting needs as required. Interfaces/Relationships Close alignment with the Americas business stakeholders including Marketing, Product Planning, IT and Operations. Collaboration BSD HQ CRM & Analytic teams from a support perspective. Internal interface to business stakeholders (Marketing, Operations, Content, Category Management). Competencies High degree of customer focus. High online affinity, understanding of digital environment and analytic tools. Comfortable in and adaptable to rapidly changing conditions. Strong analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to manage and prioritize multiple tasks simultaneously. Highly organized, detail oriented and accurate. Qualifications Education o Bachelors Degree o Master's Degree in Statistics, Mathematics, Economics, or other quantitative field Work experience o 812 years of experience in eCommerce and Digital Marketing Data Science & Analytics, with a proven record of driving measurable business impact. o Strong technical foundation in SQL, Python, and/or R (experience with SAS a plus); advanced proficiency in statistical modeling, machine learning, and experimental design. o Hands-on expertise with cloud platforms (AWS, GCP, Azure), big data tools (Spark, Databricks, Snowflake), ML frameworks (scikit-learn, TensorFlow, PyTorch), and data visualization tools (Tableau, Power BI, Looker). o Skilled in web analytics platforms (Google Analytics, Omniture) and translating digital KPIs into actionable business insights. o Familiarity with MLOps, CI/CD pipelines, containerization (Docker, Kubernetes), and version control (Git). o Strong analytical and critical-thinking skills with the ability to synthesize complex data into clear, actionable insights. Excellent communicator adept at delivering both detailed analytical reports and concise executive summaries. o Collaborative and proactive team player who thrives in dynamic, fast-paced environments and adapts effectively to shifting priorities. Language Skills o English o Proficiency in German is a desirable, but not required IT/System Expertise o Expertise with Google Analytics, AB Testing platforms, MMM tools (Liftlab a plus), Optimizely, Data Intelligence/Warehouses, CDPs, SFCC and social analytics/reporting o General affinity towards web technology and IT process o Experience with data warehouses and architecture familiarity Personal Skills Analytical, structured and conceptual approach High degree of responsibility Resilient, flexible, decisive Exceptional communication and presentation skills with the ability to persuade an audience Comfortable and adaptable to rapidly changing situations Strong understanding of customer needs Working Conditions Involvement with local and global teams with diverse cultures Ability to travel as needed This is a remote position.

Job Description Senior Health Economics Analyst Location: Remote Supervisor/Reporting to: Director, Performance Reliability Job Purpose: The Senior Health Economics Analyst is responsible for identifying and delivering data-driven insights and analytical support to senior leadership of IVIRMA North America. Success in the role will be achieved through the ability to leverage both qualitative and quantitative data to create business intelligence to guide strategic execution. This role serves to create and deliver reliable, insightful and actionable insight to improvements and opportunities for performance reliability – supporting our teammates in delivering a world-class patient experience. Essential Functions and Accountabilities: • Supports the design, development, and implementation of reporting to support data-driven decision making and insight. Partners with finance, commercial and business leaders to translate needs and requirements into dashboards and reporting with high utility., • Assists in the design and evaluation of organizational KPIs for potential replacement or evolution as the organization grows., • Prepares and analyzes medical cost and leading indicator data to develop presentations for executive and senior leadership. Interpret results and articulate actionable recommendations that maximize outcomes and ensures organizational targets are met., • Tracks performance of key performance indicators for outlined regions and teams as requested., • Supports finance, commercial and operations in the annual and multi-year planning processes including market durability, • Performs data validation to ensure completeness and accuracy of queries and reports and reconciles discrepancies., • Participates in the maintenance of existing queries and reports, re-writing and enhancing these queries as needed., • Participates in the presentation of complex concepts and results to end users and stakeholders Academic Training: • Bachelor’s degree in Computer Science, Information Services, or other technical or healthcare field – highly preferred, • Studies level: University Education (Bachelor’s Degree), • Studies area: Computer Science/Engineering or other related field Position Requirements/Experience: • Experience working in medical/healthcare industry - preferred, • Knowledge of data collection, storage, and maintenance concepts - required, • Knowledge in predictive modeling - a plus, • Database organization, design, and maintenance skills., • Ability to troubleshoot database programs Technical Skills: • Knowledge of PowerBI - required, • Knowledge of Microsoft Office Suite: Word, Excel (Pivot Tables/Look-Ups), Access, and OneNote – required, • Knowledge of Tableau - preferred IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. • Medical, Dental, Vision Insurance Options, • Retirement 401K Plan, • Paid Time Off & Paid Holidays, • Company Paid: Life Insurance & Long-Term Disability & AD&D, • Flexible Spending Accounts, • Employee Assistance Program, • Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: & EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us? Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance! Job Summary: Under direction of the Manager, Digital Transformation, the Digital System Support Analyst will be responsible developing solutions for our Customer Service IT group as well as providing customer support for both internal and external customer digital products and services. The Digital System Support Analyst is a service-oriented, critical thinking individual who is passionate about reacting to customer feedback and providing actionable information to ensure IT and Customer Service are fully integrated on a continuous basis to increase business capability and value, reduce cost and risk, and foster innovation. Principal Duties: DIGITAL PRODUCTS SUPPORT • Track, prioritize and process incoming customer requests for service access and support, • Identify, record, analyze and provide solutions to problems and incidents based on documented known errors, • Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services, • Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized, • Lead the efforts in the build, test and release of new or upgraded digital services and business systems, • Ensure there is a proper knowledge transfer to enable customers and users to optimize use of services that support their business activities, • Leads testing efforts for new systems and improvements, • Ensure that new or changed services and systems are capable of delivering the agreed utility and scope, • Communicates actionable items and required changes to IT development teams, • Works with Customer Service personnel to identify and understand product enhancement requests, • Manages organization’s expectations effectively, • Responsible for introducing new initiatives to end users, • Suggests areas for improvement in internal processes along with possible solutions, • Leads internal teams/task forces Bachelor’s degree in information technology or 3 years related work experience 2+ years of analyzing data to identify trends and manage data quality 2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment Prior involvement in digital product support or lifecycle management Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio) Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously Highly self-motivated and independent Excellent communication / customer service skills Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support) Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed Additional Desired Qualifications: Understanding of basic aircraft systems and technical publications Proficiency with Power Automate and SharePoint Development Working knowledge of SAP (User level familiarity and navigation) Proficient with SAP and able to provide support/problem solving Experience with programming (Java / Python...etc.) Fluent in French Working Conditions: Office environment Use of personal computers required Minimal travel may be required Compensation and Benefits The compensation for this position typically falls between $70,000 and $75,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.