Technology support jobs in Buffalo, New York - Page 6Create job alerts

Job Description Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you. Ronco is seeking a talented Strategic Account Manager to support our Education Vertical in Buffalo, NY. In this role, you will be responsible for cultivating and growing the market segment while qualifying and closing sales opportunities related to our education and corporate customers. Accountabilities Include: • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. We are an Equal Opportunity Employer. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job DescriptionWe're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!Compensation: $45,000 - $55,000 yearly Responsibilities: • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems, • Run security checks on all of our systems to ensure we are protected from cybersecurity threats, • Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently, • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently, • Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support, • Use strong communication skills to make clients feel comfortable with their technology, • Be a team player to provide the absolute best experience to end-users, • Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise Qualifications: • Top-notch customer service skills and driven to make our business succeed, • Skilled in communication, time management, and organization, • Expert-level Microsoft Office skills, • High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus, • 2+ years experience in a professional IT setting, • Able to create detailed documentation for all tickets and SOPs, • Ability to simplify complex topics when working with clients About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

Job Description Prime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way. We are seeking a dedicated Assistant Care Manager to join our team! The schedule is Monday-Friday (8 hour shift) This position is a hybrid/remote position. PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary: The Assistant Care Manager’s primary function is to work in partnership with the Care Manager to provide services to individuals with I/DD, to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The Assistant Care Manager is responsible in conjunction with the Care Manager to provide Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. The Assistant Care Manager will provide all services with a person-centered approach and that aligns with NYS OPWDD Valued Outcomes. Essential Job Functions: • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health, • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and Life Plan, • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing, • Meet with individuals and families face to face in the community and their homes, • Coordinate and ensure access to chronic disease management, • Facilitate referrals to clinical and community resources, including planning, referrals, and follow-up for transitional care, • Coordinate and provide access to long-term care supports and services, • Engage families and natural supports into the care coordination process, • Ensure all individuals and families receive services that are culturally and linguistically appropriate, • Advocate on behalf of the individual, • Promote self-advocacy and the ability to self-direct, • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team, • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations, • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Document all services and maintain appropriate records following all established documentation procedures, • Represent PCC on workgroups, committees, advisory groups or networks as assigned, • Participate in opportunities for continued training and education, • Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities • Ability to act quickly, assess and act accordingly in crisis situations, • Basic technology skills and understanding of health records, • Knowledge of ethical and professional responsibilities and boundaries, • Associates Degree or equivalent earned college credits in Health or Human Services or related field OR, • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.

Job DescriptionAt Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Strategic Accounts team at Deliverect drives growth with our largest enterprise customers. We go beyond transactions by building consultative partnerships that simplify digital order management at scale, enable operational excellence, and open new growth opportunities. Through these relationships, we position Deliverect as a trusted partner to the industry’s most influential restaurant groups. Your Impact: As the Sales Director, Strategic Accounts, you will have a significant impact on Deliverect's expansion in the U.S. within the Strategic Accounts team, which oversees our largest accounts. This is a critical role responsible for fueling revenue growth and market expansion, as well as driving partner acquisition within the QSR industry. This role is for a self-starter excited by the challenge of entering a new market and is driven to make Deliverect the winning player in the US in the next 18-24 months. You will be instrumental in positioning Deliverect as a frontrunner in SaaS technology for this segment. *This is a full-time, hybrid role with a flexible work schedule.What you will do: • Fuel Business Growth: Take the lead in identifying, qualifying, and closing complex sales opportunities within strategic accounts. You will develop and execute effective sales strategies to penetrate new accounts, with a focus on greenfield opportunities and building new doors within the top 50 QSR brands., • Cultivate Relationships & Manage Accounts: Manage a portfolio of strategic accounts, ensuring customer satisfaction and retention. You will build and maintain strong relationships with key stakeholders, acting as a trusted advisor and tailoring solutions to meet their needs., • Travel and Network: Proactively identify opportunities to meet with clients and prospects face-to-face. This will involve significant travel (up to 20%) to client meetings, trade fairs, and exhibitions, sometimes on short notice., • Forecast and Report: Accurately forecast sales and pipeline activity for your portfolio. You will prepare regular sales reports, presentations, and analyze sales data to identify trends and opportunities that will help shape the go-to-market strategy., • A Proven Network and Experience: A minimum of 7-10 years of proven commercial sales experience, with a track record of success working with the largest U.S. QSR brands. You must have a dense, existing network within numerous leading QSR brands, and be comfortable closing large, complex deals with big targets., • Hunger for New Business: A relentless drive to prospect and initiate new conversations, with a strong desire to overachieve on targets. You are excited by the challenge of starting from a limited existing footprint and building a pipeline from the ground up., • Consultative Selling Skills: Experience selling software and a consultative sales approach with the ability to identify customer pain points and provide strategic insights and recommendations., • Resilience and Adaptability: A resilient and hard-working attitude, with the ability to navigate ambiguity and operate effectively in a fast-paced environment. You are a problem-solver who is coachable and manages time efficiently., • Strong Communication: Excellent communication skills, both written and verbal, to articulate complex solutions, negotiate with stakeholders, and present to clients., • Willingness to Travel: Comfort with frequent travel, including at short notice, to attend meetings and industry events., • Nice to Have: Experience with CRM platforms (e.g., Hubspot) and ticketing systems (e.g., Zendesk). Experience in or strong understanding of the hospitality, food tech, or POS systems landscape. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information:

Job Description Remain a critical part of the legal industry while putting your legal skills to work. We are seeking a tech-savvy individual looking for a career within the legal system to join our team as a Deposition Officer. In this role, you will use high-quality digital audio equipment to capture the verbatim record of a deposition or other legal proceeding. This is a high-demand career that offers flexible schedules, ongoing support & mentorship, & high earning potential. ENTRY-LEVEL - No Experience Required. We provide you with all the support you need to be successful. Deposition Officers (DO)’s are not shorthand reporters or stenographers, and no stenographic tools or training is required. Responsibilities: • Managing the proceedings as an independent arbiter of the record, • Swearing in witnesses and acting as Notary of the State, • Generating a clear and complete recording of the proceeding using high-fidelity audio technology, • Obtain your own digital audio equipment, • Have a state notary commission We Offer: • Career in high demand - access to the widest pool of work in the industry - you’ll have opportunities for hybrid assignments across the US & Canada., • Superior Engagement & Support - online community supports our deposition officers and encourages them to make the most of their contract and earning potential, • FLEXIBLE WORK SCHEDULE – One of the excellent benefits of working as a Deposition Officer is choosing assignments that match your schedule. You set your own hours Apply Today! Company DescriptionAs a qualified digital reporter and independent contractor, you are automatically eligible to accept a variety of assignments of your choosing. Litigation continues to increase nationwide, Veritext is investing in developing the workforce necessary to support the rapidly growing demand for deposition officers - and we'll support you every step of the quick & easy process to becoming eligible to do the job.As a qualified digital reporter and independent contractor, you are automatically eligible to accept a variety of assignments of your choosing.\r\n\r\nLitigation continues to increase nationwide, Veritext is investing in developing the workforce necessary to support the rapidly growing demand for deposition officers - and we'll support you every step of the quick & easy process to becoming eligible to do the job.

Job Description Company’s overview: Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates. With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it. I. Summary/Objective: The IT support analyst will be accountable for troubleshooting incidents regarding to information technology to our BPOs and our USA stores, furthermore, will be able to provide on-site support to hardware and software to solve any issues, and remote support to no-tech savvy users guiding them to solve their technical problems. II. Responsibilities: * Handle tier 1 and tier 2 IT support escalations through tickets * Follow up on outstanding requests from our stores in USA and from our BPOs in Nicaragua and Colombia and ensure timely solution * Proactively resolving issues in a helpdesk environment (create, document, follow up and solve tickets) * Create accounts and configure hardware * Provide local on-site support to solve matters related to software and hardware * Manage and monitor internal assets to ensure accurate inventory records III. Education/Experience: * Technologist or bachelor’s degree or last semesters of engineering on computer system, telecommunications, electronics or related. * 2 to 4 years’ experience with at least two consecutive years with the same company. IV. Skills/ Qualifications: Strong verbal communication skills, organizational skills and detail oriented, multi-tasking skills, high level of interpersonal and customer service skills to handle sensitive and confidential situations and documentation, stress management skills, and time management, creative, open-minded, and critical thinking. * FortiGate devices and consoles * Azure and Active Directory maintenance * Windows and Linux servers * Windows 10 Pro, Windows 11, and MacOS operating systems * Android and iOS mobile devices * Google suite * Office 365 * Automating windows 10/11 deployments * Hostify/Ubiquiti access point management * ServiceNow or ticketing tool knowledge * Azure or security related certifications are a plus * ITIL certification is preferred but not required * Advanced English level - B2 at least (speaking, listening, and writing) * At least 2 years of experience on IT support * Retail experience is preferred * Ethical Conduct * Knowledge of call/contact center operating environment preferred * Multitasking and time-management skills, with the ability to execute tasks efficiently * Hands-on attitude with the desire to improve our work environment * Customer service attitude * Organizational skills, detail oriented and sense of urgency is a must * Demonstrated ability to work independently and under pressure * Positive attitude, passionate about their work, creative and proactive * Microsoft Office knowledge preferred * Schedule Flexibility * Resourceful and problem-solving skills We offer: • Eyecare benefit, • Educational Program, • Growth Opportunities, • On-site doctor, • Life insurance, • Discount program, • Referral program, • Transportation in Managua, • Meal subsidy, • Salary in US Dollars

Job DescriptionCompany Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities • Provide customer support for designated equipment, • Answer client questions in a professional manner, • Accept and deliver all service calls assigned within the established service level agreement for each client, • Meet established customer service satisfaction criteria as outlined in established guidelines and policies, • Complete all administrative tasks associated with each call as documented in established policies and guidelines, • Complete real-time reporting of all calls as documented in established policies and guidelines, • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client, • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements, • Report all activity in an accurate and timely manner, • Understand all Safety policies and guidelines and work within the guidelines of policies daily, • Additional requirements may exist if offer of employment is extended, • Other duties may be assigned to meet business needs Qualifications Education and Experience: • Typically requires technical school certification or equivalent and 0-2 years of relevant experience, • Previous customer service experience is a plus Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware, • Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: • Ability to communicate regarding technical issues with clients, • Ability to drive to client locations, • Ability to drive long distances, and occasional overnight assignments within other geographies, • Ability to lift and or move various computer equipment up to 50 lbs, • Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: $23.56-$28.37/hr Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Genesys Systems Administrator to support our Operations team. The Junior Genesys System administrator will work under the guidance of the VP of Contact Center Performance Management to support and maintain a highly available, secure, and efficient environment that supports business operations and provides optimal customer experiences. This individual works in close partnership with others within operations as well as additional departments throughout the organization, including but not limited to IT, Marketing, Compliance and Legal. Essential Functions: System Installation & Configuration: • Install, configure, and maintain the Genesys Cloud platform, • Configure Genesys components such as routing, IVR, Bots, voice, chat, email, and other communication channels., • Monitor the performance of Genesys platforms to ensure optimal operation and resource utilization., • Troubleshoot performance issues, identify root causes, and implement corrective actions., • Create and manage user accounts, roles, and permissions within the Genesys environment., • Ensure proper configuration of user profiles and associated workflows for smooth operations., • Implement and enforce security protocols to protect data and ensure system integrity., • Monitor and audit system logs for any suspicious activities and take necessary actions., • Provide advanced troubleshooting for system outages, service disruptions, and incidents., • Analyze logs, system alerts, and call data to resolve technical issues efficiently., • Plan and execute system upgrades, patches, and updates with minimal downtime., • Perform regular backups of the Genesys system and verify the integrity of backup files., • Maintain accurate documentation for all configuration changes, system upgrades, troubleshooting processes, and maintenance activities., • Provide regular reports on system performance, incidents, and system health to leadership., • Work closely with the development, network, and support teams to ensure seamless integration and operation of Genesys systems., • Assist with the training of end-users and team members on new system features, functionalities, and best practices., • Provide on-call support and respond to after-hours incidents as necessary. The ideal candidate will have the following: • Bachelors Degree or 3 years of relevant experience., • Experience with Genesys Cloud systems highly preferred., • Basic understanding of the Genesys platform (Genesys Cloud, Genesys Engage, PureConnect, etc.) and general contact center technology., • Familiarity with telephony systems and concepts (e.g., VoIP, ACD, IVR, call routing)., • Strong analytical and troubleshooting skills, with a willingness to learn new tools and technologies., • Ability to identify, diagnose, and escalate system issues under guidance., • Good written and verbal communication skills for documenting issues and interacting with team members., • Ability to clearly explain technical concepts to non-technical users. One of the following Genesys Cloud Certifications must be completed within each 6 months in the role, with the expectation that all 4 will be completed within first 2 years in the role. • Genesys Cloud CX: Professional Certification (GCX-GCP), • Genesys Cloud CX: Developer Certification (GXC-GCD), • Genesys Cloud CX: Architect Certification (GCX-ARC), • Genesys Cloud: AI Digital Bots & Knowledge Certification (GC-AI-DB) Why Continental Finance? Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID