Bilingual Customer Service Representative / Front Desk Associate (Spanish-English) Company: TAXVANCE Location: [Your Location] Reports To: Office Manager 📋 Job Summary: TAXVANCE is seeking a friendly, organized, and bilingual (Spanish-English) Customer Service Representative / Front Desk Associate to serve as the first point of contact for our clients. This individual will be responsible for welcoming clients, managing appointments, answering inquiries, and supporting our tax preparation and financial services team. 🔑 Key Responsibilities: 🛎️ Front Desk & Client Support: - Greet clients in person, by phone, and via email with professionalism and warmth. - Answer client inquiries about tax services, document requirements, and appointment scheduling in both English and Spanish. - Manage incoming calls, route messages, and provide accurate information. 📑 Administrative Support: - Schedule, confirm, and manage appointments. - Collect and verify client documentation for tax preparation. - Maintain accurate client records and data entry into our system. 💬 Bilingual Communication: - Translate documents and verbal communication between clients and staff when necessary. - Assist Spanish-speaking clients in understanding tax documents, procedures, and service options. 🤝 Office Coordination: - Maintain a clean, organized, and welcoming front office environment. - Support the tax preparers and management team with clerical tasks as needed. - Ensure confidentiality and security of client information in accordance with company policies and federal regulations. 📌 Qualifications: - High school diploma or equivalent (Associate’s degree preferred) - Fluent in both English and Spanish (spoken and written) - Prior customer service or front desk experience, preferably in a financial, tax, or office setting - Strong communication, organizational, and problem-solving skills - Proficient in Microsoft Office and basic office equipment - Friendly, professional demeanor with a customer-first attitude 💵 Compensation & Benefits: - Competitive hourly wage (based on experience) - Paid training - Seasonal and year-round employment opportunities - Opportunities for advancement within TAXVANCE
B & G is a vibrant and growing direct marketing and sales firm dedicated to cultivating top talent and delivering exceptional results for our diverse portfolio of clients. We believe that genuine connections drive the strongest sales, and we empower our team to master the art of direct engagement. We are currently expanding our team and searching for enthusiastic, motivated individuals eager to learn and grow in the exciting world of direct sales and marketing. Whether you're a seasoned professional or just starting your career, we provide a supportive and collaborative environment where your development is our priority. What we offer: Extensive training in direct sales techniques, public speaking, client relations, and leadership development. A positive, team-oriented culture that celebrates success. Clear pathways for advancement into leadership and management roles. If you're looking for a career where your hard work directly translates into professional and personal growth, B & G is the place for you.
Job Summary Bilingual Medical Assistant & Receptionist (English/Spanish) (Polish/Russian) will play a vital role in collaborating with a team of doctors and nurse practitioners in translating and supporting clinical staff to ensure efficient operations of the clinic. This includes accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance of healthcare regulations. The goal is to complete all activities accurately, with high quality in a timely manner. Responsibilities - Assisting clinicians in translating Spanish speaking patients, prep patient IV’s, perform EKGs, document medical history and vital signs. - Maintain the exam room between patient use to ensure cleanliness for the next patient. - Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions. Taking the appropriate measures, or if needed, delegating it to a nurse or provider. - Conduct outbound calls to patients, scheduling in office and telehealth appointments, providing instructions, gathering information and addressing concerns. - Verify patient insurance coverage and review prior authorizations requirements. - Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct. Skills - Proven work experience as a bilingual medical assistant & receptionist (English/Spanish) - Knowledge of medical office management systems and procedures - Excellent time management skills, detail oriented, ability to multi-task and prioritize work - Social perceptiveness and service oriented - Excellent written and verbal communication skills - Strong organizational and planning skills - Proficiency in MS Office and patient management software - Proficiency in Electronic Medical Record (EMR) system - BLS Certification (Preferred) - Certified Medical Assistant (Preferred) Experience 1 Year experience (Preferred) Entry level candidates will also be considered Schedule Full Time M-F Location Brooklyn, NY 11210 Job Type: Full-time Expected hours: 40 per week Benefits: - Paid time off Medical Specialty: - Cardiology Schedule: - Monday to Friday Work Location: In person