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Job DescriptionThe Financial Services Representative (Temporary) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement. Compensation $15–$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance. Why Join World: • Strong growth opportunities – Many of our leaders, including executives, started in this role, • Promote-from-within culture – A large percentage of team members advance into leadership roles, • Performance-based earnings – Bonus opportunities tied to branch results, • Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support, • Retirement and time off – 401(k) with company match, paid holidays, and vacation time, • Community focus – Paid volunteer time and a strong commitment to giving back, • Work-life balance – Predictable schedules with a focus on time outside of work About World Finance: World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work. Essential Duties and Responsibilities: • Drive and close loan sales by taking applications, explaining terms, and asking for the business, • Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment, • Manage delinquent accounts by securing payments and setting payment arrangements, • Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services, • Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations, • Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution, • Process payments, account updates, tax-related documentation, and document all activity in company systems, • Maintain accurate and compliant records, including timely credit denial letters and required tax documentation, • Handle and balance cash, and complete required bank runs to deliver deposits, • Follow company policies, procedures, and regulatory requirements, • Complete required training and meet performance expectations for sales, collections, tax preparation, and account management Basic Requirements: • High school diploma or equivalent, • Valid driver’s license, reliable transportation, and current insurance, • Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation, • Ability to obtain required insurance licensing Experience & Skills: • Experience in sales, customer service, collections, or account management with measurable results, • Proven ability to handle high-volume calls and difficult customer conversations, • Track record of meeting or exceeding goals in a fast-paced environment, • Strong communication, problem-solving, and organizational skills, • Basic computer skills with accurate and consistent data entry Preferred Backgrounds: Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred. Physical and Environmental Requirements: • Office based role with standard lighting and noise levels, • Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs, • Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities, • Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds), • Ability to perform computer work, handle documents, and communicate information effectively, • Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking, • Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically, • May assist with general office upkeep to maintain a professional environment, • Occasional local travel to offsite locations and banks as required for business purposes It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Representative to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Representative to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience. If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound and/or make outbound customer calls professionally and courteously., • Assist customers with questions, account inquiries, and general support., • Resolve customer concerns while maintaining a positive experience., • Accurately document customer interactions in company systems., • Meet productivity, quality, and attendance expectations., • Follow company policies and established call procedures., • Maintain confidentiality of customer information., • Collaborate with team members and supervisors to improve customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment. Nice to Have • Previous customer service experience is an advantage but not required., • Previous outbound sales experience., • Call center sales experience., • Experience meeting sales quotas., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Develop technical training materials to support. Provide technical documentation to.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced and customer-focused Bilingual Travel Advisor with strong French and English communication skills to join our team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform. In this role, you will assist travelers with planning, booking and managing their travel arrangements while providing professional and efficient customer service. You will use the Spotnana platform to support travelers throughout the booking and servicing process, including making reservations, managing itineraries and handling changes or cancellations. Previous hands-on experience with the Spotnana platform is required for this position. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist travelers with planning, booking and managing business and leisure travel arrangements., • Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel., • Manage new and existing reservations accurately and efficiently., • Make itinerary changes, cancellations, exchanges and rebookings as required., • Review traveler profiles, preferences and applicable travel policies when making reservations., • Identify suitable travel options based on traveler requirements, preferences and available travel inventory., • Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations., • Assist travelers with schedule changes, travel disruptions and other travel-related issues., • Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner., • Maintain accurate traveler and reservation information within the Spotnana platform., • Follow established travel policies, procedures and service standards., • Resolve customer concerns efficiently while maintaining a high level of customer service., • Escalate complex or exceptional travel-related issues when appropriate., • Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment., • Meet established quality, productivity and customer service standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • At least 2 years of experience in the travel industry., • Proven hands-on experience using the Spotnana travel platform., • Fluency in French and English, both written and spoken., • Experience supporting business or corporate travel is advantageous., • Strong knowledge of travel reservations and booking processes., • Experience handling itinerary changes, cancellations, exchanges and rebookings., • Knowledge of air travel, hotels, car rentals and/or rail travel., • Experience working with travel technology, online booking platforms or travel reservation systems., • Strong customer service and communication skills., • Excellent attention to detail and accuracy when managing bookings and traveler information., • Strong problem-solving and decision-making skills., • Ability to work effectively in a high-volume BPO/contact center environment., • Ability to manage multiple requests while maintaining a high standard of service., • Comfortable working onsite in a structured and customer-focused environment.What Success Looks Like Success in this role means providing travelers with accurate, efficient and professional support throughout their travel journey. You will use your travel industry knowledge, bilingual communication skills and Spotnana platform experience to manage reservations effectively and deliver a positive customer experience. Please note: Previous hands-on experience with the Spotnana travel platform is a requirement for this position.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a confident communicator who thrives on helping others and achieving goals? If you're driven, customer-focused, and ready to grow, we want you on our team! We’re hiring Sales Agents who are eager to make a difference and build a rewarding career. With our award-winning training, supportive culture, and unlimited earning potential, you’ll be set up for success from day one. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Engage with customers via inbound and outbound calls with professionalism and empathy, • Deliver tailored solutions by understanding customer needs and recommending services, • Resolve inquiries efficiently by collaborating with internal teams, • Manage customer accounts and process orders accurately using our systems, • Maintain detailed records and follow company procedures, • Uphold privacy standards and handle sensitive information responsibly, • Escalate complex issues to the appropriate departments, • Stay up-to-date through ongoing training and team meetings, • Demonstrate reliability with excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18+ with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Familiarity with Microsoft Office and Windows OS, • Dependable, punctual, and goal-oriented, • Excellent problem-solving and customer service skills, • Empathetic, patient, and responsive to customer needs, • Ability to multitask and manage time effectively, • Positive attitude and team spirit, • Comfortable working in a fast-paced, dynamic environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience. Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make and receive customer calls to promote products and services., • Build rapport and establish trust with prospective and existing customers., • Identify customer needs and recommend appropriate solutions., • Explain product features, benefits, and pricing clearly., • Overcome objections and confidently close sales opportunities., • Accurately document customer interactions and sales activities., • Meet or exceed individual sales and performance targets., • Maintain product knowledge and stay current on promotions., • Follow all company policies and compliance requirements., • Participate in regular coaching sessions and sales training. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Excellent communication and persuasive selling skills., • Strong customer service orientation., • Basic computer proficiency., • Ability to multitask while navigating multiple systems., • Goal-oriented with a positive attitude., • Ability to thrive in a performance-driven environment.Preferred, • One year of inside sales, retail sales, customer service, or contact centre sales experience., • Experience working with sales metrics and performance goals.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for ambitious Bilingual Telephone Sales Representatives who are fluent in English and Spanish to join our sales team. In this role, you will engage with customers over the phone, identify their needs, recommend products and services, and close sales while providing an exceptional customer experience in both languages. This position is ideal for motivated individuals who enjoy helping customers, building relationships, and achieving sales goals. We provide industry-leading sales training and ongoing coaching to help you succeed and grow your career. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound sales calls in English and Spanish., • Build strong customer relationships through professional communication., • Identify customer needs and recommend products and services that provide value., • Explain features, pricing, and promotional offers., • Address customer questions and overcome objections confidently., • Process orders and accurately document customer interactions., • Meet or exceed established sales and customer satisfaction goals., • Maintain up-to-date knowledge of products, promotions, and company policies., • Participate in ongoing sales training and coaching., • Ensure compliance with company procedures and confidentiality requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish., • Excellent verbal communication and sales skills., • Basic computer proficiency and data entry experience., • Ability to type at least 20 words per minute., • Strong negotiation and relationship-building abilities., • Self-motivated and goal-oriented., • Ability to work in a fast-paced, performance-driven environment.Preferred, • One year of bilingual sales, customer service, inside sales, retail sales, or contact centre experience., • Experience meeting sales targets and working in a commission or incentive-based environment.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you enjoy helping customers find the right solutions? We're looking for a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You'll provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs. If you enjoy building relationships and exceeding customer expectations, we'd love to meet you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound customer calls professionally and efficiently., • Understand customer needs and recommend appropriate products or services., • Guide customers through the purchasing process., • Build trust through excellent customer service., • Meet sales and performance goals., • Accurately document customer interactions., • Maintain knowledge of products, services, and promotions., • Follow company policies and quality standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Excellent communication and listening skills., • Customer-focused with strong interpersonal skills., • Basic computer proficiency., • Ability to multitask in a fast-paced environment., • Strong problem-solving abilities., • Reliable attendance and punctuality.Nice to Have, • Previous inbound sales experience., • Customer service or call center experience., • Experience working toward sales goals., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

Job DescriptionJoin our Team as a Traveling Telecommunications Tower Technician!! Are you looking for a challenging and rewarding career in the telecommunications industry? Do you have a passion for working at great heights and a desire to expand your technical skills? If so, Capital Tower & Communications, Inc. is looking for individuals like you to join our team as a Traveling Telecommunications Tower Technician. About Us: Capital Tower & Communications, Inc. is a leading provider of telecommunications services in the USA. With over 30 years of experience, we specialize in tower installation, maintenance, and repair for a wide range of clients, including wireless carriers, government agencies, and private businesses. Our team of skilled technicians and engineers are dedicated to delivering high-quality solutions that meet the needs of our customers. At Capital Tower & Communications, Inc., we are committed to excellence in everything we do, from our customer service to our workmanship. Join us and be a part of a company that is shaping the future of telecommunications. What WE ask of YOU: Being a tower climber can be a very rewarding and worthwhile career, but it takes a unique skillset and even more of a unique personality. These are some physical and mental attributes that some of the most successful Tower Technicians have. • You are physically able to climb to heights in excess of 300 feet daily, • You can work in all weather conditions year-round, • You have some construction and/or electrical experience, • You enjoy working with your hands You enjoy constant travel and willing to live life on the road 6-Week Travel rotations followed by a 7-10 day break. (Travel expenses covered) Job Responsibilities: • Follow all safety rules and regulations, • Install/replace/repair antenna system equipment, • Distribute/pick-up/organize tools and materials, • Install/modify/mount & platform, • Identify/fix problems using test equipment, • Work with a team, • Perform tower structure inspection, • Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment performs tower maintenance under close supervision., • The basic use and care of hand tools and mechanical equipment., • Distribute, pick up and organize tools and materials., • Ability to read site plans and tower drawings. The hazards associated with tower climbing, construction equipment, and working on or near energized lines and equipment. Training/Certifications At Capital Tower provide the very best services to our customers, so we want our employees to have the ability to be the very best at what they do. Once hired, we provide all the training and online courses listed (at no expense to the employee). We give our employees the tools and services to grow within the company which includes: • Competent Climber/Rescuer, • Competent Rigger, • OSHA 10 & OSHA 30, • First Aid/AED/CPR, • RF Awareness, • Hazard Communications, • Bloodborne Pathogens, • Capstan Hoist/Base Mounted Hoist/Ginpole Principals Kaleus/Anritsu/Exfo Training At Capital Tower & Communications, Inc., we are committed to providing our employees with opportunities for growth and development in a supportive and collaborative work environment. We offer competitive benefits and training programs to help you succeed in your career. Join us in helping to connect communities and drive innovation in the telecommunications industry. • Competitive Compensation, • Health Insurance (Starting the 1st of the month after a 60-day waiting period), • Dental and Vision Insurance (company provides group plan, Employee pays 100%), • Paid Time off (Vacation Pay is given after 1 year of employment), • Overtime Pay, • Per diem $130/day, • $2000 Sign-on bonus (Paid out after 6 Months of continuous employment), • Employee Referral Award Program, • The End of the year bonus, • Christmas Bonus, • Performance bonuses, • 100% Paid Travel, • Company provides safety equipment and trainingAbout Us: Capital Tower & Communications, Inc. is a leading provider of telecommunications services in the USA. With over 30 years of experience, we specialize in tower installation, maintenance, and repair for a wide range of clients, including wireless carriers, government agencies, and private businesses. Our team of skilled technicians and engineers are dedicated to delivering high-quality solutions that meet the needs of our customers. At Capital Tower & Communications, Inc., we are committed to excellence in everything we do, from our customer service to our workmanship. Join us and be a part of a company that is shaping the future of telecommunications. #hc174592

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you motivated by achieving goals and connecting with people? We're seeking a Full-Time Outbound Sales Representative to proactively reach out to prospective customers, build relationships, and promote products and services. If you're energetic, persuasive, and driven by success, this could be the perfect opportunity for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to prospective customers., • Present products and services confidently and professionally., • Identify customer needs and recommend appropriate solutions., • Build rapport and maintain positive customer relationships., • Meet or exceed individual sales goals and performance metrics., • Accurately document customer interactions., • Follow all sales scripts, compliance guidelines, and company policies., • Collaborate with team members to achieve overall sales objectives. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Excellent verbal communication skills., • Strong persuasive and negotiation abilities., • Comfortable making a high volume of outbound calls., • Basic computer skills., • Self-motivated with a goal-oriented mindset., • Ability to work a full-time schedule.Nice to Have, • Previous outbound sales experience., • Call center sales experience., • Experience meeting sales quotas., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

Job Description DESCRIPTION: Love the Holidays? Want to work alongside Santa Claus? We’ve got a job for you! VIP Holiday Photos needs your help to make children's dreams come true this coming Christmas season: November-December. WHY WORK WITH VIP HOLIDAY PHOTOS? • VIP Culture: Honesty, Loyalty, Trustworthy, Valued, Committed, Passionate, Open Communication • Competitive Pay, • Contests Giveaways, • Employee Discounts, • Fun and rewarding job, • Opportunities for growth, • Extra income for the holidays, • Consistent seasonal work, • Supportive leaders, • Flexible schedules, • Opportunity to pick up hours, • Gain experience in Photography, Events/Promotions, Retail, Customer Service, Cash, • Handling and Working with Children WHO ARE WE LOOKING FOR? • Reliable, sociable, happy with a smile, • Passion for the holidays, • Work well in a fast-paced atmosphere, • Experienced in customer service, retail, sales, working with children, photography, BUT experience is not necessary!, • Want to work your way up in the company Requirements • Be 16 years or older, • Have reliable transportation, • Be able to submit to a background check and/or drug screen (depending on position), • Be authorized to work in the USA APPLY TODAY!

Minimum of 5 years as a hands-on Project Manager managing technical projects and having customer facing experiences.

Design and optimize LLM pipelines, including prompt engineering, usage monitoring, and quality assurance to validate structured AI outputs. Make technical decisions—and build the internal tooling and workflows—that will scale as we grow from ten clinics to ten thousand. Hands-on experience with

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions.By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innov

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remem

Reporting to the DBAN Project Manager, this role includes supervision of DSPs, training coordination in concert with subject matter experts and DBAN partners, operations, and event planning (for gatherings and trainings) for a regional cohort within a national network that ensures farmers receive in

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remem

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remem

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation.We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture.As a partner to some of the world’s most

Reporting to the Sales Director Americas we are looking for a Sales Area Manager who is prepared to aggressively drive and lead our sales and marketing activities in the Americas selling condition monitoring solutions to industrial OEMs, EPCs and end-users.

Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure U

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember

Review Serious Adverse Events, SUSARs, safety narratives and perform Analysis of Similar Events.

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remem

Ideals is a global B2B SaaS product company recognized as.Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers.NYC or Chicag

Build integrations and automations via APIs, webhooks, and tools like Zapier/Make to keep data clean and systems in sync. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can

Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure U

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remem

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remem

You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We are looking for candidates in the USA time zones. These solutions ensure that

Sam's Club | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 600 West Central Texas Expressway | Responsibilities: Operates forklift and moves merchandise safely; Maintains inventory flow and shelving; Assists with club pickup orders and merchandising;

Rainbow USA is recognized as one of the fastest growing junior, kids, plus, and petite, specialty apparel retail chains and has grown to over 1,000 retail stores! We have multiple retail lines that pride themselves on their impeccable customer service, strong customer loyalty, and fashion forward ap

Outbound Telecom Sales AgentMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.Join our team as an Outbound Telecom Sales Agent and start making an impact from day one. If you're energetic, persuasive, and motivated by uncapped earning potential, this is your opportunity to thrive in a fast-paced sales environment.In this role, you will proactively reach out to potential customers, introduce telecom products, and convert leads into sales. You'll be responsible for initiating conversations, building interest, and closing deals through confident and engaging communication.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Key ResponsibilitiesKey Responsibilities:Conduct high-volume outbound calls to prospective customersIntroduce and promote telecom products, including internet and bundled servicesCapture customer interest quickly and drive the conversation toward a saleHandle objections and rejections with resilience and professionalismConsistently meet daily and weekly call and sales targetsAccurately document call outcomes and customer responsesFollow scripts while maintaining a natural and engaging toneStay up to date on products, promotions, and sales strategiesMaintain compliance with all policies and regulatory requirementsCandidate QualificationsWonder if you are a good fit for this position?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:High School Diploma or equivalentAt least 1 year of outbound sales or call center experienceStrong persuasion and negotiation skillsResilience and ability to handle rejectionExcellent verbal communication skillsAbility to work in a high-volume, target-driven environmentBasic computer literacy and multitasking abilityMust be authorized to work in the U.S.About MCI (Parent Company)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Sales RepresentativeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.Are you persuasive, positive, and ready to take your career to the next level? We're hiring Sales Representatives to support a variety of outbound campaigns for some of the world's most recognizable brands.Whether you're just starting out or looking to grow, our industry-leading training program will equip you with the tools and support you need to succeed. If you're a confident communicator who enjoys helping customers and closing sales, this is your opportunity to thrive.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Key ResponsibilitiesKey Responsibilities:Make and receive calls in a professional, courteous mannerUse training and tools to confidently answer questions and recommend solutionsUnderstand customer needs and resolve issues effectivelyResearch and collaborate with internal departments to resolve inquiriesAccurately manage customer accounts and document interactionsFollow scripts, policies, and procedures to ensure complianceProtect customer privacy and handle sensitive data responsiblyEscalate complex issues when neededStay current with training, system updates, and program changesMeet attendance and scheduling expectationsCandidate QualificationsWonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years or olderHigh school diploma or equivalentStrong communication and organizational skillsAbility to type 20+ words per minuteBasic knowledge of Microsoft Office and Windows OSDependable and punctual with a strong work ethicSkilled in problem-solving and conflict resolutionCustomer-first mindset: empathetic, patient, and responsiveAbility to multitask and self-manage in a fast-paced environmentTeam player with excellent interpersonal skillsCompensation DetailsWant an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What you can expect from MCI:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Compensation & benefits that fit your lifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

CALL CENTER AGENTSMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for Call Center Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Responsibilities:Handle inbound and outbound contacts in a courteous, timely, and professional mannerEnsure first call resolution through problems solving and effective call handlingResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when neededAccurately document and process customer claims in appropriate systemsLead fact-finding discussions to determine the best options for the customerUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationEscalate customer issues to the appropriate staff and managerial for resolution as neededAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsCANDIDATE QUALIFICATIONSWonder if you are a good fit for this position?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersCONDITIONS OF EMPLOYMENTAll MCI LocationsMust be authorized to work in the country where the job is based.Subject to the program and location of the positionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices Operates forklift following Company standards and guidelines by safely picking up moving p

Client Services ManagerMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth. If you excel at building partnerships and delivering results, this role is for you.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Position ResponsibilitiesKey Responsibilities:Serve as the main point of contact for assigned client accounts.Ensure service delivery aligns with client expectations, SLAs, and KPIs.Conduct regular business reviews and performance presentations with clients.Collaborate with operations, QA, and training teams to resolve issues and implement improvements.Identify opportunities for account growth and upselling additional services.Manage client onboarding, transitions, and change requests.Monitor client satisfaction and proactively address concerns.Candidate QualificationsWonder if you are a good fit for this position?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Bachelor's degree in Business, Communications, or a related field (preferred).3+ years of experience in client services or account management in a BPO or contact center.Strong relationship management and communication skills.Ability to analyze data and present insights to clients.Experience managing multiple client accounts simultaneously.Familiarity with CRM tools and reporting platforms.Compensation DetailsWant an employer that values your contribution?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What you can expect from MCI:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Conditions of EmploymentAll MCI LocationsMust be authorized to work in the country where the job is based.Subject to the program and location of the positionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Equal Opportunity EmployerAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.About MCI (Parent Company)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and

CALL CENTER REPRESENTATIVEMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for Call Center Representative to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Responsibilities:Handle inbound and outbound contacts in a courteous, timely, and professional mannerEnsure first call resolution through problems solving and effective call handlingResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when neededAccurately document and process customer claims in appropriate systemsLead fact-finding discussions to determine the best options for the customerUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationEscalate customer issues to the appropriate staff and managerial for resolution as neededAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsCANDIDATE QUALIFICATIONSWonder if you are a good fit for this position?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersCONDITIONS OF EMPLOYMENTAll MCI LocationsMust be authorized to work in the country where the job is based.Subject to the program and location of the positionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Call Center Sales RepresentativeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Key ResponsibilitiesHandle inbound and outbound calls with professionalism and empathyUse product knowledge and training to recommend solutions and close salesBuild rapport, listen actively, and address customer needs effectivelyResearch account details and collaborate with internal teams to resolve issuesManage customer accounts and process orders accurately using our systemsFollow scripts, policies, and procedures to ensure consistency and complianceProtect customer data and handle sensitive information responsiblyEscalate complex issues to appropriate team members when neededStay current with training, system updates, and team communicationsMaintain excellent attendance and punctualityCandidate QualificationsAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years or older with a high school diploma or equivalentStrong verbal and written communication skillsTyping speed of 20+ WPMBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsDependable, punctual, and self-motivatedSkilled in conflict resolution, problem-solving, and negotiationCustomer-focused with empathy, patience, and responsivenessAbility to multitask and manage time effectivelyTeam-oriented with a positive attitudeComfortable in a fast-paced, evolving environmentStrong interpersonal skills and relationship-building abilityPreferred Qualifications:1+ year of experience in customer service, sales, technical support, or administrative roles in a contact centerExperience in state or federal work environmentsCompensation DetailsAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.