Sales Associate
9 days ago
Floral Park
Job Description About us ShipNYC is a small business in Floral Park, NY. We are engaging, agile and customer-centric. Our work environment includes: • Lively atmosphere, • Flexible working hours, • Growth opportunities The person in this position provides world-class customer service by expertly boxing and packaging customer products, receiving and processing packages for courier shipment, providing telephone support, and operating point-of-sale devices to complete transactions. In addition, this role involves operating and managing professional printing equipment, producing high-quality print jobs, and demonstrating the ability to quickly learn and master new printing technologies. The Sales Associate serves as a printing and shipping agent and advises customers with confidence, offering accurate information about our wide range of products, printing services, and best-value solutions, while upholding industry best practices and company standards. Responsibilities • Delivers outstanding customer service to walk-in customers and telephone inquiries, • Continuously practices active listening and effective communication with customers, ShipNYC Store team members, and leadership, • Takes ownership of each customer’s shipping and printing needs, offering accurate information and viable solutions, • Operates, maintains, and troubleshoots professional printing equipment to produce high-quality print jobs, • Assists customers with expert boxing and packaging, recommending and selling appropriate products to ensure safe and efficient shipping, • Receives, sorts, and distributes USPS, UPS, and FedEx mail accurately to customer boxes, • Demonstrates initiative in learning all product and service offerings, including printing, shipping, and packaging solutions, as well as current industry trends, • Provides prompt, efficient service and expertise in shipping, mailing, and printing operations, • Prepares and verifies completed documentation for shipping and related transactions, • Assists with additional center services, including faxing, scanning, copying, mailboxes, notarial services, and printing support, • Maintains and organizes a clean, safe, and efficient working environment, • Performs other duties as assigned to support overall store operations Education/Training • High school diploma or GED required, • 1 year of hands-on printing experience preferred Preferred Experience • Shipping experience desired but not required, • Notary experience desired but not required. We ask (and pay for) all of our employees to become NYS Notaries Required Traits • Strong communication and people skills, • Strong verbal and written communication skills, including spelling and math, • Able to operate a wide variety of business equipment, • Prompt, reliable, and responsible Physical Requirements • Able to lift 50+ pounds, • Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person., • Able to help customers with boxing and packaging their materials Other • At no cost to themself, the employee must be willing to study and become notary certified by the state of New York during the first month of employment. Pay: From $21 per hour Expected hours: 40.0 per week Work Location: In person \nCompany Description ShipNYC is a fast-growing, veteran-owned print and shipping business serving local businesses, schools, and organizations. We specialize in commercial printing, wide-format signage, and logistics solutions, with a strong focus on customer relationships and growth. ShipNYC is a fast-growing, veteran-owned print and shipping business serving local businesses, schools, and organizations. We specialize in commercial printing, wide-format signage, and logistics solutions, with a strong focus on customer relationships and growth.