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Customer Service / AP Clerk We are seeking a motivated and detail-oriented Customer Service Representative / AP data entry clerk to join our team. The ideal candidate will handle customer inquiries, provide accurate information, and ensure seamless customer experience. This position requires strong communication skills, problem-solving abilities, and a commitment to maintaining a high standard of service. Responsibilities: Respond to customer inquiries via phone and email in a professional manner Provide accurate information regarding products and services Resolve customer issues efficiently and escalate when necessary Maintain and update customer records in the system Collaborate with internal teams to ensure customer satisfaction Follow company policies and procedures to maintain service quality Process outstanding invoices for payment on a timely and efficient manner Ensure vendor invoices are properly approved and comply with internal polices and procedures. Ensure that vendor invoices are accurately coded to correct general ledger codes Process/review employee reimbursement and corporate credit card transactions Assist with Data Entry as needed Qualifications / Requirements: Excellent organizational and time management skills High school diploma or equivalent; bachelor’s degree preferred Previous customer service or client-facing experience is advantageous Strong verbal and written communication skills Ability to handle multiple tasks in a fast-paced environment Ability to multitask and prioritize effectively under pressure. Ability to work both independently and as part of a team Willingness to embrace ongoing training and development Positive attitude and resilience in handling challenging situations Basic understanding of business operations and customer needs. Positive attitude and resilience in handling challenging situations. Full time position, Monday-Friday Medical Benefits compensation: $38,426 to $45,000 _ yr Company Description Construction / Service / Manufacturing Construction / Service / Manufacturing
We are seeking a dedicated and detail-oriented Order Processor to join our team at our retail store in Queen, New York. The ideal candidate will be responsible for managing customer orders, printing shipping labels from the WordPress backend, and packing orders for shipment. The role requires experience in e-commerce order processing and familiarity with WordPress-based systems. The Order Processor will play a crucial role in ensuring timely and accurate order fulfillment, maintaining the flow of operations, and providing exceptional service to our customers. Key Responsibilities: Order Processing: Review and process incoming orders via our e-commerce platform (WordPress-based). Ensure all order details (products, quantities, shipping addresses, etc.) are accurate. Communicate with the customer service team to resolve any order discrepancies. Label Printing: Access and print shipping labels through the WordPress backend (knowledge of WooCommerce, Amazon, Walmart is a plus). Ensure labels are accurate and match the order details. Organize and attach the correct shipping labels to each package. Packing Orders: Pack orders securely and efficiently, ensuring all items are carefully handled and protected during transit. Select the appropriate packaging materials and boxes for each order. Prepare and organize orders for shipment by using the correct shipping carrier and service. Inventory Management: Track inventory levels and communicate with the team if items are low or out of stock. Assist in maintaining accurate inventory records. Customer Service Support: Respond to any shipping or order-related inquiries from customers promptly and professionally. Ensure all orders are shipped out on time, meeting customer expectations. Order Tracking: Monitor the shipment status of orders and provide tracking information to customers as needed. Follow up on any shipping delays or issues with the shipping carrier. Qualifications: Previous experience in order processing, shipping, or related fields, preferably within a retail or e-commerce environment. Strong experience with WordPress (WooCommerce) for managing and processing orders. Ability to print and manage shipping labels through WordPress backend. Detail-oriented with strong organizational skills and the ability to manage multiple orders at once. Basic knowledge of inventory management practices. Ability to work in a fast-paced environment and meet deadlines. Excellent communication skills, both written and verbal. Must be able to lift and move packages as needed. Experience with shipping carriers (USPS, UPS, FedEx) and basic shipping procedures is a plus. High school diploma or equivalent required; additional certification or training in logistics or e-commerce is a plus. IMPORTANT: -Needs to have Driver's License -Need to lift Package Boxes