E-Commerce Returns & Customer Service Associate (Mobile Devices)
hace 21 días
Hempstead
Job Description About Us We are a fast-growing e-commerce company specializing in mobile phones and consumer electronics. Our team is committed to delivering high-quality products and outstanding customer service. We are seeking a dependable, detail-oriented individual to handle returns processing, customer support, and incoming inventory. Key Responsibilities Customer Returns & Refunds * Receive and process returned merchandise * Inspect devices for condition, functionality, and completeness * Determine eligibility for refunds, exchanges, or restocking fees * Issue refunds accurately according to company policies * Record return details and outcomes in internal systems Customer Service * Respond to customer emails professionally and promptly * Resolve order issues, return requests, and product inquiries * Maintain a calm, solution-focused approach * Escalate complex cases when needed Inventory & Warehouse Tasks * Receive, verify, and log incoming shipments * Unpack, inspect, clean, and prepare devices for resale * Grade merchandise based on cosmetic and functional condition * Label, organize, and stock inventory on shelves * Maintain accurate counts and an organized workspace Qualifications * Strong attention to detail and organizational skills * Excellent written communication (email-based support) * Comfortable handling smartphones, tablets, and electronics * Basic computer proficiency (email, order systems, spreadsheets) * Ability to lift boxes up to ~40 lbs and stand for extended periods * Ability to follow procedures and work independently Preferred: * Prior experience in e-commerce, warehouse, or electronics environment * Experience processing returns and refunds * Familiarity with grading or testing consumer electronics * Experience using Amazon Seller Central is a strong plus Personal Attributes * Reliable, punctual, and trustworthy * Strong work ethic and willingness to learn * Customer-focused mindset * Able to multitask in a fast-paced environment Compensation & Benefits * Competitive hourly pay (based on experience) * Opportunity for advancement within a growing company * Stable, long-term position Company Descriptionbusy ecommerce and mobile phone refurbishing companybusy ecommerce and mobile phone refurbishing company