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Job Description About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient. ALSO is seeking a Customer Support Representative that is looking to work in a fast-paced start up environment. Customer Support Representatives will be the first point of contact for customers looking to learn more and purchase transcendental products from ALSO.What You Will DoDirect Customer Support * Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and payments. * Help customers track orders, manage modifications and cancellations, and process returns and refunds. * Maintain a professional, positive, and empathetic attitude during all interactions. * Manage and resolve customer complaints, escalating to a supervisor when appropriate. Technical and Product Support * Possess and apply deep product knowledge of ALSO’s products to provide solutions. * Troubleshoot and diagnose technical or mechanical issues with ALSO’s products. * Educate customers on product features, benefits, and maintenance. * Manage warranty requests and claims via 3rd party platforms. Internal and Process Improvement Tasks * Coordinate with other departments, such as product, shipping, and sales, to resolve issues. * Communicate customer feedback to internal teams to improve offerings and develop efficiencies. * Proactively follow up with customers to improve their experience. * Develop new ways to engage customers, such as creating new documentation and help center articles. What You Will Bring * Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally. This includes excellent listening skills to accurately understand and document customer issues. * Passion for the Product: A personal passion for ALSO’s mission and products. * Technical Troubleshooting: Demonstrated ability to learn and apply in-depth product knowledge to diagnose and troubleshoot technical or mechanical issues. * Problem-Solving Skills: Strong critical thinking and problem-solving skills to resolve customer complaints efficiently and effectively. * Customer-Focused Mindset: A natural inclination to put the customer first, prioritizing their satisfaction and overall experience. * Adaptability and Multitasking: The ability to handle a high volume of customer inquiries across multiple channels while remaining calm and composed under pressure. * Team Collaboration: Proven ability to work effectively with colleagues in sales, service, logistics, and product teams to resolve complex customer issues. * Attention to Detail: Excellent organizational skills to maintain accurate records of customer interactions, transactions, and feedback. Preferred * Experience in a fast paced customer support environment with a D2C brand. * Experience supporting customers with pre-sale and technical support that includes EVs, E-bikes, consumer electronics or similar products. * Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts across multiple channels including email, chat, and voice. * Clear and concise communication skills with the ability to create a strong feedback loop with internal teams. The salary for this position ranges from $20-$27 per hour, depending on experience and qualifications. This position will be hybrid out of our Seattle based office with full time potential. Why ALSO. We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges. Perks and Benefits * Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options. * One Medical membership and dedicated insurance advocates. * Rich fertility and family building benefits with Progyny. * Flexible time off. * 401(k) match.

Job DescriptionImagine your day as a Medical Device Field Service Specialist You start from home, schedule in hand, heading to a hospital where clinicians rely on STERIS and competitor equipment to keep patients safe. You diagnose issues, perform preventive maintenance, complete installations or upgrades, and document everything using modern digital tools. You work independently, yet you’re backed by Tech Support, Engineering, and Service Contract Management whenever an escalation is needed. Along the way, you build trust with customers and partner with Sales—sharing options, pricing, and repair paths, and spotting opportunities to enhance the customer experience. Where you’ll work This is a remote, customer-facing role that primarily supports hospital environments. To meet customer needs within the assigned territory, you must be based in the state of California. What you’ll take on • Troubleshoot, repair, and maintain STERIS and competitive equipment, systems, and components., • Own your schedule to meet business and customer priorities—completing preventive maintenance, service and warranty calls, equipment installations, and field upgrade programs., • Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to resolve complex issues and meet regulatory documentation requirements using advanced technology platforms., • Present customers with clear repair options, pricing, and timelines; with leadership support, coordinate with Sales to elevate customer satisfaction and identify opportunities., • High school diploma or GED and 4+ years of work experience, including at least 2 years in a mechanical/technical capacity. An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward this technical requirement., • Valid driver’s license and ability to meet all background and physical assessment requirements to obtain and maintain vendor credentialing., • Experience engaging with customers and collaborating in team settings., • Clear written and verbal communication skills., • Basic computer proficiency (Windows/email, navigation, mobile apps, and data entry across multiple systems)., • Flexibility for early/late hours and occasional overnights in line with customer and business needs.The tools and support you’ll have, • Company vehicle, • Company-issued cell phone and laptop, • Market competitive pay, • Extensive paid time off plus nine additional company holidays, • Excellent medical, dental, and vision coverage, • Long- and short-term disability, • 401(k) with company match, • Maternity and paternal leave, • Optional add-ons and discounts, including pet insurance, • Tuition reimbursement and continuing education programs, • Outstanding advancement opportunities and a stable, long-term career path

Dealer Auditor Warranty Seattle. Dealer Auditor Warranty Seattle.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

The role will support the Dealer Audit organization in planning, executing, and reporting audit results associated with dealership warranty activities. Audits are primarily conducted to ensure the consistent application of Stellantis warranty policies and procedures while maintaining accuracy and fa

Spa Receptionist - Full Time or Part Time - $23.Be part of a luxury revolution in the hospitality space.When you become a Team Member at the Woodmark Hotel & Still Spa, you’re empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments

Focus Search LLC is recruiting for a Global Procurement Operations Manager for a global logistics company located in Seattle.This role will lead the optimization and governance of the company’s global Procure-to-Pay (P2P) processes as part of a major ERP-driven digital transformation.The role focu

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in online paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families.With a nationwide network of clinics, we offer innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Job Summary Our Medline Acute Care sales team serves as the main interface for various segments in the hospital such as OR, Cath Lab, ICU, Labor and Delivery, Emergency Department, Materials Management and C-suite.Our engagement with clinical and industry leaders allows us to deliver a robust produc

Seattle, Washington Sales Account Representative Pay from $65,000 to $70,000 per year Launch your sales career with Uline! Join our team of sales professionals supported by the best training, tools and products.As a privately owned company, Uline continues to grow, creating new career opportunities

Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to ma

Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to ma

ERA Living - JobID: 300-500826 [CNA / Health Aide] As a CNA NAC HCA NAR at ERA Living, you'll: Assist residents with daily living activities such as bathing, dressing, and grooming; Administer medications and treatments; Provide companionship and emotional support to residents; Monitor and document

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese