Flea Market Manager
hace 2 meses
$18–$20 por hora
Jornada parcial
Manhattan, New York
Are you an organized team leader, who can manage a flea market in Manhattan? Position Overview The Market Manager is responsible for the on-ground execution of GoodFlea markets, ensuring that every market day runs smoothly, efficiently, and delivers a high-quality experience for both vendors and customers. This role focuses on real-time coordination, team supervision, and operational execution. The Market Manager ensures that all plans set by the Operations Manager are implemented effectively on the ground. You are not building the system, you are executing it to a high standard, ensuring everything runs as planned and issues are resolved quickly and professionally. ROLE AND RESPONSIBILITIES Work requirements and tasks will be guided by laid down policies and procedures, but will broadly fall under the following Key Responsibility Areas (KRAs): • Market Execution & On-Ground Operations, • Oversee full market day execution including setup, live trading hours, and breakdown, • Ensure all operational plans are executed accurately and on time, • Coordinate layout implementation, vendor placement, and overall market flow, • Ensure readiness of all materials, equipment, and setup requirements 1. Vendor Management & Experience • Manage vendor check-in, onboarding on-site, and booth allocation, • Act as the primary point of contact for vendors throughout market day, • Ensure vendors are supported, informed, and operating smoothly, • Handle vendor concerns and resolve issues in real time 1. Team Supervision & Coordination • Supervise on-ground staff and assign clear roles and responsibilities, • Ensure all team members understand their tasks and timelines, • Monitor team performance and ensure accountability during execution, • Maintain strong communication across all staff during market operations 1. Customer Experience & Environment Management • Ensure the market environment is organized, clean, and visually appealing, • Monitor customer flow and overall experience throughout the day, • Support customer interactions where needed, • Maintain a professional, welcoming, and energetic atmosphere 1. Real-Time Problem Solving • Identify and resolve operational issues quickly and effectively, • Manage unexpected challenges (delays, vendor issues, staffing gaps, etc.), • Escalate complex issues to the Operations Manager when necessary, • Maintain composure and control under pressure 1. Monitoring & Reporting • Track attendance, vendor activity, and overall market performance, • Provide feedback on operational challenges and improvement areas, • Report key observations and issues after each market day, • Support continuous improvement of market execution KEY PERFORMANCE INDICATORS (KPIs) • Smooth execution of market days (setup, live operations, breakdown), • Vendor satisfaction and on-ground experience, • Team coordination and efficiency during market operations, • Customer experience and overall market environment, • Speed and effectiveness of issue resolution, • Adherence to operational plans and timelines, • Quality and clarity of post-market reporting EXPERIENCE PROFILE • Diploma or Degree in Business, Events, Hospitality, or related field, • 2–4 years experience in events, retail operations, or market environments, • Experience managing teams or coordinating on-ground operations, • Experience in fast-paced, customer-facing environments is an advantage PERSONAL ATTRIBUTES • Highly organized and detail-oriented, • Strong leadership presence and ability to manage teams on the ground, • Confident communicator with strong interpersonal skills, • Calm under pressure and solution-oriented, • Energetic and able to sustain performance in high-activity environments, • Proactive and takes ownership of execution, • Strong multitasking and coordination ability, • Positive, professional, and customer-focused
