FRONT DESK COORDINATOR
hace 2 días
New York
Job DescriptionDescription: Core Competencies: • Consistent and timely attendance, • Ability to learn dog recognition, • Coordinating meet and greets, • Answering phone calls and emails, • Proper walkie etiquette, • Proper record keeping, • Data entry, • Creating pet parent charts, • Greeting EVERYONE that walks in or out of Dogtopia!, • Understanding Dogtopia’s retail items, • Creating appointments, • Understanding our Dogtopia-isms, • The rules by which we, as Dogtopians live by are:, • We LOVE life unconditionally like a dog., • We STAY loyal to our pack., • We CHASE the absolute highest standards of safety., • We PLAY to our fullest potential., • Cleaning may include, mopping, sweeping, vacuuming, trash, and potty clean-ups in the lobby, • Equipment check for proper operations, • Spa services coordinator/manager/trainer – ensure all spa services get done timely and are done to specifications, • Will learn how to identify dog breeds and behaviors, • Report dog scuffles right when they occur for safe wound cleaning if needed, • Ability to work cohesively with their team in a respectful and professional manner, • Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction), • Be knowledgeable on pricing and services, • Strive for high customer review ratings by always smiling for the pet parents and engaging in friendly conversations!, • Must love dogs, • Ability to spend up to 100% of work time standing, • Ability to work flexible days and hours, including holidays and weekends, • Ability to work cohesively with others in a fun, fast paced environment, • Strong customer service skills, along with customer tolerant, • Ability to make/take phone calls while still assisting lobby, • Detail oriented, • Quick thinker, • Emotionally intelligent, • Outgoing, enthusiastic by nature, • Fun-loving, • Strong multitasker, • Excellent communicator