Service Advisor/Writer
4 years ago
Westminster
Job Description Job Title: Service Advisor Department: Service Supervisor: Service Manager Summary Description Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer. Duties and Responsibilities • Ensure that repair orders are complete, legible and clearly described on the repair order., • Estimate costs and completion times at point of sale. Clearly communicate them to customer., • Review work-in-progress to ensure quality and timeliness., • Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used., • Make estimates for internal and wreck repairs with the assistance of the Service Manager., • Forward all customer paid, warranty, and internal repair orders., • Greet customer immediately, in a courteous and friendly manner., • Handle telephone transactions quickly, and courteously., • Notify customers ASAP of any changes, delays, or additional work needed., • Upsell additional services that would benefit the customer and their overall riding experience., • Handle customer complaints reasonably, showing empathy and a positive attitude., • Give special attention to repeat repairs to ensure the situation is corrected., • Ensure customer’ vehicle is cleaner than when it was dropped off., • Outgoing, friendly personality and superior communication and customer service skills., • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them., • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn., • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet., • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus., • Maintain a positive attitude and relationship with all other employees., • Capable of pushing and loading motorcycles., • High school diploma or equivalent., • Valid driver’s license and motorcycle endorsement., • Passion for the motorcycling lifestyle and riding community., • Attention to detail., • High energy level needed., • Ability to work a flexible schedule including weekends, Holidays, and evenings., • Requires the use of both hands., • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material., • The noise level in the work environment is usually loud., • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department., • Occasionally exposed to exhaust fumes or other airborne particles., • Frequently works near moving mechanical parts.