Donor Database Administrator; Donor Services Supervisor
4 days ago
Ossining
Job DescriptionDonor Services SupervisorJob Type: Direct Hire Salary: $69,000 annually (plus benefits) Location: Ossining, NY | On-site (Monday-Friday, 8:30am-4:00pm)Job OverviewMadison Approach Staffing is recruiting for a Donor Services Supervisor to lead our client's Donor Services team. Our client is an established nonprofit organization dedicated to serving communities worldwide, particularly among underserved populations. This role is pivotal in maintaining data integrity, streamlining operations, and supporting overall fundraising efforts through effective team supervision and technical oversight of donor management systems. The ideal candidate will provide direct supervision of Donor Services staff, ensure accuracy in gift processing and acknowledgments, develop and enforce donor database procedures, and serve as liaison between departments to coordinate system improvements. This is a direct hire opportunity with comprehensive benefits.Key Responsibilities • Direct the daily supervision of Donor Services staff including assigning tasks, monitoring performance, providing guidance, and conducting training and annual performance reviews, • Assist in the development, implementation, and enforcement of procedures related to the donor management system to ensure consistency and compliance, • Ensure accuracy and timeliness in donor data entry, gift processing, acknowledgments, and all donor-related transactions, • Research and resolve complex processing issues within the donor database; recommend and document effective solutions, • Develop, update, and maintain comprehensive processing procedures manuals; ensure all staff members comply with established procedures, • Serve as the primary liaison between Donor Services and other departments (Development, Finance, Communications) to coordinate system modifications and improvements, • Provide regular reports and statistical summaries to management regarding donor activity, gift trends, and team performance metrics, • Support staff with goal setting, professional development plans, and ongoing updates on organizational priorities and initiatives, • Facilitate effective communication through team meetings, emails, and phone calls regarding donor services operations and procedures, • Oversee quality control processes to maintain high standards of data integrity and donor stewardship, • Manage donor database system configurations, user permissions, and technical troubleshooting, • Coordinate with IT and database vendors to resolve technical issues and implement system enhancements, • Monitor workflow efficiency and recommend process improvements to enhance productivity, • Ensure timely and accurate donor acknowledgments and tax receipts in compliance with IRS regulations, • Train staff on new system features, updated procedures, and best practices in donor data managementRequired Skills & Experience, • Education: Associate degree or equivalent in Computer Science, Technical Training, or related field required, • Database Experience: Minimum 5 years of hands-on experience with donor management systems/databases such as Raiser's Edge, Salesforce NPSP, DonorPerfect, Bloomerang, or similar platforms, • Supervisory Experience: Proven experience supervising staff including conducting performance evaluations, providing coaching, and supporting professional development, • Fundraising Knowledge: Strong understanding of fundraising operations, donor relations, and development best practices, • Process Development: Demonstrated ability to develop, document, and enforce procedures while ensuring team compliance, • Data Analysis: Skilled in compiling, analyzing, and reporting statistics and donor metrics to leadership, • Technical Proficiency: PC literate with strong proficiency in Microsoft Office Suite, particularly Excel for data analysis, Word for documentation, and Outlook for communication, • Attention to Detail: Exceptional attention to detail for maintaining data accuracy and ensuring error-free gift processing, • Problem-Solving: Strong analytical and troubleshooting skills to resolve database and processing issues, • Communication: Excellent verbal and written communication skills with ability to train and guide team members, • Organization: Strong organizational skills with ability to manage multiple priorities and meet deadlinesPreferred Skills & Experience, • Bachelor's degree in related field, • Experience specifically with Raiser's Edge or Blackbaud products, • Certified Fund Raising Executive (CFRE) or similar fundraising certification, • Experience in nonprofit sector, particularly with international nonprofit organizations or faith-based organizations, • Knowledge of IRS regulations regarding charitable gift acknowledgments and substantiation, • Experience with data imports, exports, and database integrations, • Familiarity with donor engagement and stewardship strategies, • Project management experience related to database conversions or system implementations, • Understanding of GDPR and data privacy regulations, • Experience with query writing and custom reporting, • Training or adult education experienceWork Schedule & Benefits, • Full-time position: Monday through Friday, 8:30am - 4:00pm, • On-site position in Ossining, NY, • Direct hire with competitive salary of $69,000 annually, • Comprehensive benefits package, • Opportunity to support mission-driven work with meaningful impact on global communities, • Collaborative work environment supporting important nonprofit missionTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration.