Buscar empleo: 75 ofertas de trabajo de coach en Santa Cruz De Tenerife (abril 2026)

Director of Revenue Management

ahora

Santa Cruz de Tenerife

pThe bDirector of Revenue Management /b is responsible for the day-to-day implementation of all revenue strategies aimed to maximize room revenues and channel mix for optimal profitability and market penetration. This position is a strategic business leader who implements, oversees and manages all property revenue and reservations systems and programs to ensure established revenue goals are achieved. The Director of Revenue Management must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, and owners. /ppbr/ppPRIMARY RESPONSIBILITIES /ppbr/pulliCreate performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables. /liliLead, direct, and manage all department operations. Maintain regular presence throughout the department. /liliCommunicate with leaders regarding issues, risk, and liability concerns, or other important business matters. /liliDrive visitation, growth, and revenue in rooms, entertainment, food and beverage, and other property outlets. /liliControl the revenue stream per distribution channel to ensure the optimal mix of business is achieved. /liliProvide feedback and strategic analysis as needed to enhance the revenue management strategy and tactical application. /liliCreate/maintain a revenue management Balanced Scorecard to identify focus and measure success /liliAnalyze industry/market trends and economic data and communicate to the General Manager, Executive Committee, Hard Rock corporate team, and others, as required. /liliCollaborate with the marketing department to generate demand during need periods by identifying strategic marketing offers that can drive results. /liliLead the property's analytical efforts as applied to room sales. /liliMaximize the potential and ensure proactive and accurate maintenance and management of all revenue driven systems. /liliEnsure revenue and reservations policies and procedures are fully implemented in the property. /liliMonitor online reviews and social content to identify revenue and customer service opportunities /liliCreate and maintain analytical research, documents, and reports and communicate to the General Manager, Executive Committee, Hard Rock corporate team, and others, as required. /liliUnderstand the competitive market place and implement approaches to ensure the property stays ahead of trends in the local market. /liliManage relationships with vendors; assist in negotiating agreements. /liliAssist in creating property annual operating budget, capital plan, and cash flow. /liliPrepare and execute business plans to ensure the maximization of property performance. /liliCreate and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability. /liliMonitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. /liliReview weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs. /liliCreate and distribute monthly forecasts. /liliMonitor competitive set activities and adjust execution as needed. /liliBalance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio. /liliAttract and select the best talent available from inside or outside the organization. /liliDevelop and implement strategies to retain staff. /liliTrain, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential. /liliMonitor and evaluate staff performance and deliver recognition and rewards. /liliPromote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance. /liliConduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities. /liliParticipate in and ensure Sound Checks are being conducted in department. /liliEnsure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. /liliResolve guest complaints and implement changes to prevent future issues. /liliMonitor quality assurance program scores and guest feedback. Take corrective action when necessary. /liliEnsure all property policies and procedures are fully implemented in department, including health and safety guidelines. /liliMaintain relationships with key clients, owners, and investors. /liliDevelop positive relationships within the business and social community. /liliPromote the organization in and out of industry and at relevant trade associations. /liliPresent a professional image to employees, guests, clients, owners, and investors. /liliServe as a member of the property's Executive Committee. /liliPerform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations. /liliOperate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented. /liliMaintain confidentiality of guest, employee, and company information. /li /ulpbr/ppThis job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. /ppbr/ppEXPERIENCE, EDUCATION, AND CERTIFICATIONS /pulli8+ years’ experience in hospitality management, including 3 years in a revenue management leadership role. Luxury hotel experience preferred. /liliDegree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position. /liliExtensive knowledge of electronic distribution systems and connectivity schemes. /liliExtensive knowledge of supply and demand laws and competitive margin scenarios. /liliExtensive knowledge of PMS and RMS operations and connectivity, interaction and troubleshooting. /li /ulpSKILLS /pulliHigh energy with effective and influential people skills. Positive attitude and the desire to motivate others. /liliAbility to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming. /liliAbility to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. /liliStrong communication and listening skills and excellent speaking, reading, and writing ability. /liliAbility to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization. /liliAbility to understand mathematical and algorithmic concepts, and recognize statistical patterns. /liliAbility to perform complex quantitative calculations or reasoning. /liliAbility to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. /liliStrong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). /liliAbility to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. /liliFluency in English: additional languages preferred. /li /ulpbr/ppPHYSICAL DEMANDS /pulliAbility to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. /liliAbility to sit for extended periods of time. /liliAbility to make repeating movements of the arms, hands, and wrists. /liliAbility to express or exchange ideas verbally and perceive sound by ear. /liliAbility to obtain impressions through the eyes. /liliManual dexterity, hand-eye coordination, and ability to work with hand above shoulders. /liliAbility to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms. /liliAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. /li /ulpbr/ppADDITIONAL REQUIREMENTS /pulliDeep understanding of lifestyle hotels. /liliSelf-starter with an entrepreneurial spirit and strong organizational skills /liliAbility to travel occasionally. /li /ul

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