Helpdesk Técnico Hybrid Con Certificaciones Y 27d Vac.
15 hours ago
Madrid
Leon, SpainFull timeJRLife changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.We are PCI.Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.MAIN RESPONSIBILITIESProvides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.iPhone setup & IOS troubleshooting.Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.Liaise and Support with other IT teams were necessary: Network/InfrastructureRecords customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.Procurement of, but not limited to: Computers, desktops, & printersKnowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.Performs other duties as assigned by Manager/Supervisor.SPECIFIC QUALIFICATIONSundefined5 GCSEs or equivalent to include English & Maths or equivalent.undefinedDesktop certifications preferred.Degree or equivalent gained in the field of IT/technology.undefinedundefinedundefinedSPECIFIC KNOWLEDGE / SKILLS COMPETENCEEssentialDemonstrable experience in the operation & support of desktop-based systems.iPhone setup & IOS troubleshootingGood numeracy & literacy skills.Effective verbal & written communication skills.Excellent attention to detail.Good presentation skills & the ability to provide effective training to others.Able to present information to non-technical colleagues.Able to manage time & plan tasks effectively to meet agreed timescales.Intermediate IT skills; able to demonstrate good technical knowledge of; Microsoft Operating Systems & software packages.Able to work on own initiative as well as part of a team.The ability to speak English.DesirableUnderstanding of GMP.BEHAVIOURAL COMPETENCIESAnalytical thinking and problem solving.Ability to work well under pressure with conflicting priorities.Extremely high personal integrity.Excellent customer service skills.Ability to deal with users sensitively.Team player.Judgement and decision making.Trustworthiness.Join us and be part of building the bridge between life changing therapies and patients. Let's talk futureEmployment Opportunity (EEO) Statement:PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.WORK SETTINGSOn-SiteCalle B Parcela 10.10, 36314 PONTEVEDRA, SpainFull timeLocation: Calle B Parcela 10.10, 36314 PONTEVEDRA, SpainTIENDA (H/M) MONTAJE INTEGRA VALLADOLIDOn-SiteCalle B Parcela 10.10, 36314 PONTEVEDRA, SpainFull timeTIENDA (H/M) MONTAJE INTEGRA PONTEVEDRAOn-SiteTecnológico Y Logístico De Vigo Rua B - Parcela VIGO, Pontevedra SpainFull timeTIENDA (H/M) MONTAJE INTEGRA SANTIAGO DE COMPOSTELAOn-SiteTecnológico Y Logístico De Vigo Rua B - Parcela VIGO, Pontevedra SpainFull timeTÉCNICO (H/M) MONTAJE INTEGRA PONTEVEDRAOn-SiteCorbaceiras 48 Bajo B, 36002 PONTEVEDRA, SpainFull timeTÉCNICO (H/M) MONTAJE INTEGRA AUSTRALOn-SiteRobledillo 9, 28003 MADRID, SpainFull timeTÉCNICO COMERCIAL (H/M) ALL SPANISH MISSIONLocation: Robledillo 9, 28003 MADRID, SpainFunctions include:Realización de acciones comerciales con clientes, planificando y realizando las visitas y seguimientos correspondientes, para conseguir el cumplimiento de los objetivos comerciales.Captación de clientes.Seguimiento de la gestión de cobros con los clientes, asegurando los objetivos de saldos establecidos.Elaboración del reporting comercial de forma veraz, cumpliendo tiempos y formatos establecidos.Coordinación con el equipo técnico (técnicos o supervisores) para alineación de objetivos y maximización de satisfacción del cliente.Participación en las reuniones periódicas de su delegación, así como en todas aquellas extraordinarias en las que sea requerida su presencia.Requirements:FORMACIÓN : Diplomatura o Licenciatura (preferentemente Ingeniería o Arquitectura). Grado Superior FP.EXPERIENCIA: preferentemente de al menos 3 años en posiciones afines.OFIMÁTICA: dominio Ms Office 365.IDIOMAS: inglés, mínimo B2.OTROS: Imprescindible carnet B en vigor.RANGE OF LOCATIONSRobledillo 9, 28003 MADRID, SpainC/ Artesanía 15, 41927 MAIRENA DEL ALJARAFE, Sevilla, SpainCL Gibraltar bloque 9, número 2-B, 29680, ESTEPONA, Malaga, SpainC/ Ayala 5, 29002 Málaga, SpainAlfonso X El Sabio 27, 30204 CARTAGENA, SpainJosep Pla 1, 43006 TARRAGONA, SpainFra Antoni Cardona I Grau 3, Bjs. 2ª, 43002 TARRAGONA, SpainLos Enebros 74, 44002 TERUEL, SpainSanta Bárbara S/N, 45006 TOLEDO, SpainAvenida del Príncipe Felipe 40, 45600 Talavera de la Reina, SpainSan Francisco Blanco 6, 32001 OURENSE, SpainGutemberg 42, 15008 CORUÑA (A), SpainJuan De Anges, 32002 OURENSE, SpainSantander 44, 34003 PALENCIA, SpainRonda De Granada 3, 13004 CIUDAD REAL, SpainSánchez Freire 67, 15706 SANTIAGO DE COMPOSTELA, SpainPocomaco, Parcela B B, 15190 CORUÑA (A), SpainCalle Urepel, 4, Polígono Eskuzaitzeta, 20160, SAN SEBASTIAN- DONOSTIA, GUIPUZCOACalle Pulpi, 2A Bajo 2, 30500 Molina de Segura (Murcia) SpainLes Mates 43382, 17800 OLOT, SpainIndustrial Del Milladoiro Rua Das Hedras, Nº 55-A, 15895 SANTIAGO DE COMPOSTELA, SpainAvenida Don Juan de Borbón, 100 bajo, 30007 MURCIA, SpainCalle Xose Castiñeira 28 Bajo, 27002 Lugo, SpainPilotegui 12, 20018 Donostia, Guipuzcoa, SpainPG EL PINO C/ PINO SILVESTRE 5, 41016 SEVILLA, SpainCalle Camino Remanente nº 2 Local D-E, 29700, Vélez-Málaga, MALAGA, SpainChurruca 8, 03003 ALICANTE, SpainHermanos Pinzón 6, 23007 JAEN, SpainRonda Murallas 15, 03700 DENIA, SpainCL Garrido y Bermejo nº 13 Bajo,37004 SALAMANCA,SPAINP.I Recalde 1, pabellón 23, 20160 Lasarte-Oria, Guipuzkoa, Spain.Parsi 8, Nave 10, 41016 SEVILLA, SpainSalvador de Madariaga 6-8 33008 OVIEDO, Asturias, SpainDa Libertade 14-16, 27002 LUGO, SpainPons Y Gallarza 3A - Bajo, 07004 PALMA DE MALLORCA, SpainPoligono Industrial Camí Dels Frares 57, Ed.2 Nave M, 25190 LLEIDA, SpainSan Vicente De Paul 22, 07010 PALMA DE MALLORCA, SpainSegre 7 Baixos, 25007 LLEIDA, SpainCalle Pilotegi Bidea 12, pab C-3, 20018, SAN SEBASTIAN- DONOSTIA, GUIPUZCOADoctor Isidoro Sevilla 75, 03009 ALICANTE, SpainP.I Los Olivares - C/ Chilluevar nave 8 23009 JAÉN, Jaen SpainBellaterra 18-20, 08940 CORNELLA DE LLOBREGAT, SpainBotónica 45-47, 08908 HOSPITALET DE LLOBREGAT, SpainBalmes 97-101, 08370 CALELLA, SpainLa Unión 47, 29006 MALAGA, Spain#J-18808-Ljbffr